Self-Checkout Partners & Solutions. Self-Checkout Partners & Solutions. June 13, Self-Checkout Partners & Solutions.

Transcription

1 June 13, 2008 Self-Checkout? 1

2 SirsiDynix Market Consultants Chris Harris (East) & David Tuttle (West) Resource for SirsiDynix customers considering Self-Checkout. Answer specific questions. Explain the differences between various Self-Checkout systems. Assist you in deciding which solution best fits your library. SirsiDynix Market Consultants We want to know Goals & Objectives? Problems we need to help solve? Where are you now & where are you going? 2

3 Self-Checkout Preferred Partners Self-Service Evolution Gas Stations ATMs Retail Stores 3

4 Self-Service Evolution Movie Tickets Airlines Hotels Self-Service Evolution Grab a flick! Order Breakfast. Your Library??? 4

5 Self-Service Evolution -But it failed at the local XXXXX, why would it work at my library??? O Possible Misconceptions Self-Checkout Is Impersonal 5

6 Self-Service Benefits PROBLEM: Library staff members might feel TRAPPED behind the circulation desk. SELF-SERVICE BENEFIT: Immediate reduction in the number of patrons who require staff assistance and the number of materials that must be handled. III Self-Service Benefits Patrons may be reluctant to checkout certain items because of fear or embarrassment. 6

7 Long Lines??? Patron Self-Service 7

8 WHAT S TAKING SO LONG??? Empower your patrons and free your staff with Self-Checkout. 8

9 Patron Self-Service Features Key Features of Self-Service Kiosks Touch Screen Monitors Customizable On-Screen and Receipt Features Table Top and Freestanding Models (ADA) Any Type of Patron Authentication Device Multiple Language Options Photos &/or Animations Guide The Patron Through Each Process Remote Management Self-Checkout Configurations Software Only TableTop Or Build In Freestanding Kiosk 9

10 Picking the Right Self-Checkout Security No Security Radio Frequency Security (Checkpoint) Electromagnetic Security (3M TattleTape) Future Security (RFID) No Security Picking the Right Self-Checkout Least Expensive Easiest to Use Configuration Software Only TableTop Freestanding Kiosk 10

11 Picking the Right Self-Checkout Radio Frequency (Checkpoint) Security RF Tag Location??? Detuning Tabs vs. Date Due Cards Detuning Tab Distributor Detuning Receipt Per Item Stack Date Due Cards (Not Recommended) Checkpoint Security 11

12 Picking the Right Self-Checkout Electromagnetic (TattleTape) Security Bar Code Location Uniform? (1 Step vs. 2 Step Process) Spine of book must line up with desensitizer. Use of VHS/Audio Cassettes Limited Without Additional Hardware. Erasure!!! Configuration Limited (TableTop or Kiosk) RFID Security Picking the Right Self-Checkout Most Self-Checkout Systems Have A Clear Migration Path to RFID. Systems Should Be Selected Based on RFID Vendor. Successful Implementations Patron Familiarity System Support 12

13 Picking the Right Self-Checkout AV Security KwikCase Secure Case II OneTime Case Timeout or 1-Try Methods Picking the Right Self-Checkout Pay Up!!! Fee Payment Options Cash Coins Credit/Debit Both 13

14 Self-Checkout Goal Setting What is Self-Checkout Trying To Accomplish LOW 1%-20% MEDIUM 20%-40% HIGH 40%-70% FARMINGTON PUBLIC LIBRARY, NM 99% THROUGH SELF-CHECKOUT Self-Checkout Goal Setting What are the 3 most important things to consider when buying real estate??? LOCATION LOCATION LOCATION 14

15 Self-Checkout Goal Setting SELF-CHECKOUT X Self-Checkout Goal Setting 15

16 O O O OO OO OO O O O O O 16

17 Self-Checkout Goal Setting Increase your circulation numbers by letting younger patrons use self-checkout. Checkout more items. Teach others!!! Self-Checkout Goal Setting Staff Involvement Is Critical Know that self-checkout has not come to replace them. Allow them to be involved in the decision making process. Let them understand the benefits for patrons and staff. Learning curve. Staff will need to teach patrons. (6-8 Weeks) Good patron experience first time/every time. 17

18 Have a Contest Branches Compete Patron Prizes Self-Checkout Goal Setting Self-Checkout Preferred Partners Years of experience with Library Automation Technology. Many successful installations with SirsiDynix. Trustworthy hardware and software. Strategic Alliance Partners. 18

19 Purchase your system through SirsiDynix! Same Pricing Additional Technical Support SIP Licenses Use Your Existing SirsiDynix In Lieu of RFP. $ You need to talk to your ILS vendor about correcting the problem! You need to talk to your RFID vendor about correcting the problem! 19

20 Bar Code/RF Security Self- Checkout No Software Only version. No Kiosk option. Bar Code Scanner Attached. Non-Security & RF Security. Cannot Upgrade Directly To RFID. Preloaded Themes/Customize with Library s Actual Patron Card. On-Site Installation Included. or Print Receipts. Add Fine/Fee Payment. Store & Forward Purchase. UL Certification. Electromagnetic Security Self-Checkout Intuitive V-Tray for Patron Use. Kiosk, Tabletop or Build-In. Thump Desensitizer. Less than 1 in 10K False Alarms. Multiple Item Detection. Upgrade Directly To RFID/Hybrid. Preloaded Themes/Customize with Library s Actual Patron Card. On-Site Installation Included. or Print Receipts. Add Fine/Fee Payment. Store & Forward Purchase. UL Certification. 20

21 Staff can easily customize with your library card Up to 4 languages 21

22 PIN Screen Account Information 22

23 Check-out: Waiting for First Item ID Animation will reflect your process. Check-out: Waiting for Next Item Shows items checked out and keeps a running total of the number of items. 23

24 Check-out: Printing Receipt Bar Code/RF Security Self- Checkout Software Only version. Kiosk option. Free Form Components or Tabletop Furniture. Non-Security & RF Security. Upgrade Directly To RFID. Customize Screen Shots, Sounds & Prompts. Remote/On-Site Installation Charges. Print Receipts No . Add Fine/Fee Payment. Store & Forward Included. Remote Messaging. 24

25 Electromagnetic Security Self-Checkout Kiosk, Tabletop or Build-In. Slide Desensitizer. No Multiple Item Detection. Upgrade Directly To RFID. Customize Screen Shots. Remote/On-Site Installation Charges. No Receipts. Add Fine/Fee Payment. Store & Forward Included. 25

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30 Requires authorize.net account. $150 Sign Up $15 Monthly Fee 100 Free Transactions ($.06) 30

31 Help Us Help You Senior Market Consultant: RFID & Self-Checkout Talk to you about all solutions available. Come to your library to determine your individual needs. Work with you to make the transition smooth. Make sure all goals and objectives are met. 31

32 Question & Answer CHRIS HARRIS SR. MARKET CONSULTANT RFID & PATRON SELF-SERVICE X 5141 CHRIS.HARRIS@SIRSIDYNIX.COM 32