APJ Partner Connection 2016

Transcription

1 APJ Partner Connection 2016 May 10-13, 2016 Bali, Indonesia Agenda for Contact Center Tuesday, May 10, 2016 Time Activity Location 9:00 am 6:00 pm Arrivals & Registration Promenade Pre-Function Area, Level 5 9:00 am 6:00 pm Executive 1:1 Meetings Camellia/Jasmine/Freesia/Aster/Tulip, Level 5 2:00 pm 6:00 pm Innovation Lounge Promenade Pre-Function Area, Level 5 3:00 pm 6:00 pm Distribution Roundtable (By invitation only) Casablanca & Peony, Level 5 6:30 pm 9:30 pm Welcome Reception ZJ s Bar & Lounge, Level 5 Wednesday, May 11, 2016 Time Activity Location 7:00 am 8:15 am Breakfast The Café, Level 5 7:30 am 8:15 am Executive 1:1 Meetings Jasmine/Freesia/Aster/Casablanca/Peony/Tulip, Level 5 7:45 am 8:15 am Innovation Lounge Promenade Pre-Function Area, Level 5 8:15 am 12:00 pm General Session 8:15 am 8:30 am Welcome Address Ruma Balasubramanian, Vice President, Partner Organization, Asia Pacific & Japan

2 8:30 am 9:15 am The Next Generation of Collaboration Jens Meggers, Sr. Vice President & General Manager, Cloud Collaboration Technology Group Cisco is reinventing the collaboration experience. We are announcing a brand new offer to deliver the three types of communication tools people use the most messaging, meetings and calling. In addition, we re making it possible for our phones and video conferencing systems to plug into the cloud and access these services. In this session, you will not only hear about these solutions but see them in action. 9:15 am 10:00 am Collaboration Architecture Update (Hybrid Services) Tom Puorro, Vice President & General Manager, Unified Communications Technology Group Cisco Collaboration can be delivered on premises, from the cloud, or in a hybrid mode that gives you the best of both worlds. The key components are in the on-premises and cloud infrastructure solutions and the easy ability to integrate the two. In this session, we will cover the amazing opportunity for our partners across APJ, and experience the true power of Cisco Collaboration. 10:00 am 10:30 am Break Promenade Pre-Function Area, Level 5 10:00 am 10:30 am Innovation Lounge Promenade Pre-Function Area, Level 5 10:30 am 11:00 am Collaboration Sales Strategy Darryl McKinnon, Managing Director, Collaboration Sales, Asia Pacific & Japan The market is changing, the portfolio is evolving, but what does that mean for you our valued partners in APJ? In this session, we will look at our Sales strategy for this year and beyond. 11:00 am 11:30 am The Partner Opportunity Gary Wolfson, Head of Global Collaboration Partner Organization The collaboration market is changing, driven by the rapidly evolving needs of today s businesses, and Cisco has made big investments to deliver a whole new way to work. As we accelerate our move to the cloud and focus on selling software, we must all evolve the way we go to market. Join this session to learn what Cisco is doing to simplify GTM for you and the actions you should take to capture the next decade of growth from recurring revenue, hybrid services, and application development. 11:30 am 12:00 pm The Digital Experience & Opportunity Richard Dodsworth, Director of Systems Engineering, Collaboration Sales Asia Pacific & Japan

3 Disruption. It s happening in EVERY single industry, and that is good for everyone at this conference. Why? Because the answer to disruption is digitization or, in other words combining NEW technologies to help our customers transform their businesses. In this session, we are going to translate these statements into real hard dollars by showing you how you can deliver real solutions, differentiated by Cisco Innovation and our Partner ecosystem. This will allow you to sell more hardware, software and services to your customer as they look to digitize their business. 12:00 pm 1:00 pm Lunch The Café/Table 8, Level 5 12:00 pm 1:00 pm Interactive Lounge Promenade Pre-Function Area, Level 5 1:00 pm 5:00 pm Contact Center Session 1:00 pm 1:15 pm Welcome Address Carl Borchardt, Asia Pacific Regional Manager Cisco Contact Center & Customer Experience Solutions 1:15 pm 1:45 pm Customer Care for the Digital Era Chris Botting, General Manager, Customer Care Technology Group Hear from our Business Unit Leader our Customer Experience Vision, business results, outlook for the market and investment directions to capture key market transitions. 1:45 pm 3:00 pm Business & Portfolio Update Tod Famous, Director, Product Management, Cisco Customer Collaboration Nayan Vaghela, Director, Customer Care Technology Group The portfolio session will provide a great update on our customer collaboration product strategy, enhancement and directions. This session will cover each of the portfolio solution areas, great enhancements to Solution Plus, and a view of our next major release coming up soon after the Bali event. 3:00 pm 3:30 pm Break Promenade Pre-Function Area, Level 5 3:00 pm 3:30 pm Interactive Lounge Promenade Pre-Function Area, Level 5 3:30 pm 4:30 pm Portfolio Update including S+ Tod Famous, Director, Product Management, Cisco Customer Collaboration Nayan Vaghela, Director, Customer Care Technology Group

4 The portfolio session will provide a great update on our customer collaboration product strategy, enhancement and directions. This session will cover each of the portfolio solution areas, great enhancements to Solution Plus, and a view of our next major release coming up soon after the Bali event. 4:30 pm 5:00 pm A Glimpse into the Future Cisco's Cloud Vision Tod Famous, Director, Product Management, Cisco Customer Collaboration Nayan Vaghela, Director, Customer Care Technology Group Hear from our leaders on our future directions and looking forward to your inputs and discussion in this session. 5:00 pm 5:30 pm Innovation Lounge Promenade Pre-Function Area, Level 5 7:00 pm 10:00 pm Gala Dinner Thursday, May 12, 2016 Time Activity Location 7:00 am 8:30 am Breakfast The Café, Level 5 7:30 am 8:15 am Executive 1:1 Meetings Jasmine/Freesia/Aster/Casablanca/Peony/Tulip, Level 5 8:00 am 8:30 am Innovation Lounge Promenade Pre-Function Area, Level 5 8:30 am 12:00 pm Contact Center Session 8:30 am 8:45 am Opening Address Carl Borchardt, Asia Pacific Regional Manager Cisco Contact Center & Customer Experience Solutions 8:45 am 10:00 am An Industry Analyst s View of the Contact Center Market, Competitive Landscape and Market Transition to Cloud Sheila McGee-Smith, President & Principal Analyst, McGee-Smith Analytics Hear from a leading industry analyst as she takes you through the competitive landscape covering

5 key competitors and a view of pure cloud players as they look to scale beyond their initial US and Europe GTM phase. 10:00 am 10:30 am Break Promenade Pre-Function Area, Level 5 10:00 am 10:30 am Interactive Lounge Promenade Pre-Function Area, Level 5 10:30 am 12:00 pm Ecosystem Partner Presentations: The Power of Knowing (NICE) Raghav Sahgal, Vice President, NICE APJ Hear from our Top Tier Gold Sponsor on their WFO vision, solution and directions with Customer Experience. egain Solution, Strategy and GTM in APJ (egain) Joseph Brown, Senior Vice President, Global Sales, egain Corporation Key vision and updates from our omni-channel Solution Plus partner on maximizing the digital conversation and market opportunity. Using WFO to Improve Customer Experience (Calabrio) Peter Farnsworth, APAC Regional Director, Calabrio With the increasing focus on improving consumer experience in an omni-channel world, we look at what part Workforce Optimization has to play, and some of the challenges that you will face. We will also be exploring On-Prem v Cloud deployments and benefits. Adding Business Value with CRM Integration (Bucher & Suter) Jens Faulhaber, Senior Consultant / Sales, Bucher + Suter Hear from our Silver Sponsor and Solution Plus strategic partner on their Desktop Integration solution with key CRM players in the market. 12:00 pm 1:00 pm Lunch The Café/Table 8, Level 5 12:00 pm 1:00 pm Innovation Lounge Promenade Pre-Function Area, Level 5 1:00 pm 2:15 pm Contact Center Session 1:00 pm 1:45 pm Bringing the Customer Experience to Life One Demo at a Time Peter Milligan, Senior Manager, Customer Care Solutions Marketing Amy Roberge, Technical Marketing Manager This session highlights the latest and greatest capabilities of Cisco s Customer Collaboration

6 solutions. Attendees will get to see first-hand the innovative demonstrations dcloud puts in the hands of the field and partners, empowering you to showcase the omni-channel experiences that will blow your customers away. This session is not to be missed! 1:45 pm 2:15 pm Are You (Customer) Experienced? 10 Strategies for Sales Success In the Customer Experience Era Zachary Taylor, Director, Cisco Global Collaboration Contact Center This session will deliver key conversational points and strategies in mastering the Customer Experience (CX) opportunity within your customer base. Zach is an industry veteran in framing this conversation out. This session is guaranteed to provide you great value and insight, delivered by a master. 2:15 pm 2:45 pm Break Promenade Pre-Function Area, Level 5 2:15 pm 2:45 pm Interactive Lounge Promenade Pre-Function Area, Level 5 2:45 pm 3:45 pm General Session 2:45 pm 3:15 pm Discussion Panel Host: Clarence Barboza, Director, Partner Organization, Asia Pacific & Japan 3:15 pm 3:45 pm Wrap Up & Closing Darryl McKinnon, Managing Director, Collaboration Sales, Asia Pacific & Japan 3:45 pm 5:00 pm Innovation Lounge 3:45 pm onwards Departures (Except for HCS delegates) - 6:30 pm 9:30 pm HCS Reception (By invitation only) Sky The Mulia Friday, May 13, 2016 Time Activity Location 7:00 am 9:00 am Breakfast The Café, Level 5

7 10:00 am 12:15 pm HCS Session (For HCS delegates only) 10:00 am 10:15 am HCS Business Overview Darryl McKinnon, Managing Director, Collaboration Sales, Asia Pacific & Japan Welcome and overview of how HCS has been tracking in the APJ and global market and how this service will be complemented with Spark in today s session. 10:15 am 10:45 am HCS Business Update Peter Hughes, Worldwide Director Cloud Collaboration Update on the next generation of collaboration and how the investments in HCS are a platform that will help service providers deliver complementary services with Spark in the age of digital disruption. 10:45 am 11:15 am HCS and Spark Hybrid Services Ruediger Hartmann, Technical Solutions Architect, Cloud & Hosted Collaboration Solutions, EMEAR Overview of how HCS and Spark Hybrid Services can be delivered by our HCS partners and the associated investments required to enable this capability. 11:15 am 11:45 am Spark and CCA Dan Plunkett, Global Sales Manager, Cloud Acceleration Team Review of how investments in CCA-SP can complement Spark meetings. This session will review the requirements around CCA-SP and the various routes to market associated to partnering with SP s with this capability. 11:45 am 12:15 pm AS Services for Hybrid Enablement Ravikumar Babji, Sr. Solutions Executive, Collaboration Architecture Services, APJ Advanced Services will share detail about how a service provider can leverage Cisco to accelerate their HCS services with Spark Hybrid Services into market by outsourcing competencies to Cisco. 12:15 pm 1:00 pm Lunch Outside 1:00 pm 3:15 pm HCS Session (For HCS delegates only) 1:00 pm 1:30 pm HCS Roadmap Update Parag Patankar, Director, Product Management / India Site Lead, Cloud Collaboration Technology Group

8 The HCS roadmap will share detail around the investment that Cisco is still making with HCS and will cover off new features and capabilities of HCS. 1:30 pm 2:00 pm Spark Partner Enablement Gary Wolfson, Head of Global Collaboration Partner Organization Partner enablement is all about how our HCS partners can leverage the programs and resources that Cisco has available to partners to enable their GTM activities. 2:00 pm 2:30 pm Spark and HCS Commercials Clif Perry, Director, Collaboration Offers & Pricing Strategy A review of the Spark and HCS Commercials will provide information around incentive programs and associated benefits of being an HCS provider. 2:30 pm 3:00 pm Spark API's Jeff Wang, Collaboration System Engineering Manager, Australia & New Zealand What is an API? This session will show you a real word solution to a real world problem and will then break this solution into its various products to demonstrate the power of a unified solution incorporating Cisco solution and echo system partners to drive new revenue streams. 3:00 pm 3:15 pm Wrap Up Peter Hughes, Worldwide Director Cloud Collaboration 3:15 pm onwards Departures - * Agenda is subject to changes.