WAP! WAP! Know Your Network Performance! Anywhere! Any time! Marc-André Bumann Manager Business Intelligence Logical Solutions AG

Transcription

1 WAP! WAP! Know Your Network Performance! Anywhere! Any time! Marc-André Bumann Manager Business Intelligence Logical Solutions AG

2 Agenda Overview Network and Network Performance Management Telco Service Management Framework The Delivery Platform Where WAP comes into the game Conclusions Who is Logical Solutions AG? Q & A

3 Network Performance Management

4 Who pays for the Infrastructure Costs? These days the cost of communication networks are mainly equally distributed over all the users Everybody pays the same amount regardless the actual throughput E.g. Fixed Price for each Workstation/Application The cost transparency is missing No differentiation between the different applications IT infrastructure cost are not verified

5 Chargeback of Infrastructure Costs It is imperative to have a chargeback system in place Everybody pays for the Traffic he generates Usage dependent cost distribution leverages the efficiency

6 Consequences... Planning is a MUST an ideal network connection has a load which allows the optimal performance (min. Collisions, max. Throughput) Unintended suprises can be minimized or even prevented through long-term planning Planning means also to be prepared Unexpected cost can be prevented

7 Network and Network Performance Management

8 The Telco Service Management Framework EXPLORATION (Web based) Service Delivery Platform Layer 5 Exploitation Performance Data Subsystem Content Management Data Warehouse External Data (Net Configuration, Customer Data, Trouble Ticket...) Chargeback Module Layer 4 Content Management Layer 3 Data Warehouse Layer 2 Data Collectors, Configurations, Contract Data TOP Systems (collection Perfomance Data From Networks) Network Layer 1 Network Monitoring

9 Construction and Extension of the Architecture

10 The Architecture OAVSOTOtepse Sevcey atfo BROADVISION BROADVISION 1-TO-1 Publishing Content Management SAS/Warehouse Administrator DWH sas and its accompanying registered trademark SAS/IT Service Vision SAS/IT Charge Manager TOP Systems (collecting Performance Data from Networks) Network Management Systems Network (ATM, Frame Relay, Phone Sytems etc.) Operational Systems

11 Characteristics Completely based on XML Content Management Personalisation Modular Concept

12 TMF Telecom Business Process Model CUSTOMER CUSTOMER INTERFACE MANAGEMENT CUSTOMER CARE Sales Order Mgmt. Invoice Collection Perf. Reporting Problem Mgmt. Svc Plan & Dev Net Plan SERVICE/PRODUCT DEVELOPMENT & MAINTENANCE Svc Config Problem Resolution Svc Quality Mgmt. NETWORK & SYSTEMS MANAGEMENT Net-Sys. Admin. Install Maint Monitor Rate & Discount Net Data Collect Strategic Focus PHYSICAL NETWORK Source: Tele Management Forum

13 Content Management Dynamic Creation and Management of Information Access Control Workflow Versioning Reusability

14 Sample Web-Interface for TSM

15 Access to the Content Rule based Page Script matchcontent( my_ruleset,...) BroadVision Dynamic Command Center Request Data Database Content matching Rulesets

16 Possibilities of XML and XSL Display Different Customers -> Different requirements Different Internet Services -> Different Formats Possibilities client-side Generally valid Browser independent Mobile, PDA XML + XSL HTML WML Internet Explorer 5 Java Script server-side ASP Java

17 Where WAP comes into the game Problem: Display is very small Navigation is time consuming What would be of interest? Small pieces of Information Simple Graphics Small Tables

18 WAP - Questions to be answered What Contents are suited to be shown on small Displays? What Information would users of Mobile Devices need or use respectively? How would this Information have to be structured?

19 Conclusion (1) The architecture facilitates... Management of History Trend calculations Alarms Chargeback Personalization What do we get form this? Possibility of Planning Process optimization Time Savings Cost Savings Proactive Network Operation Gain of the Action Potential

20 Conclusion (2) Principle: XML Format Generation of Report Data Content Management Personalization

21 Conclusion (3) WAP: Drawbacks: Is not suitable for complex data Navigation is time consuming Benefits: Small chunks of information Quick Overview of Key Figures Already built-in on Mobiles Alternatives: PDA with Browser

22 Logical Global Organisation UK FR DE CH USA ARG SA AUS NZ

23 Logical - core business areas e-infrastructure solutions Intelligent contact management Infrastructure for dot.com s & telco s, ISPs Business Orientated Network Management Security Infrastructure upgrades e-outsourcing 24 x 7 Management Hosting ASP Management of Legacy Systems e-business solutions CRM Knowledge Management e-commerce portals Business Intelligence/BPI Supply chain / e-procurement

24 Logical - our mission Transform customers business into e-business

25 Thank you for your attention! Come and see us at booth KC2e! Marc-André Bumann, Manager Business Intelligence, Logical Solutions AG, Leutschenbachstrasse 95, CH-8050 Zurich, Switzerland