Corporate Details NAME & HISTORY COMPANY DESCRIPTION

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1 Corporate Details Recording. Solutions. Redefined. NAME & HISTORY OrecX Open Recording SystemsX -The founders of OrecX are all from the voice recording industry. OrecX wanted to come up with an innovative approach that would disrupt the traditional TDM voice recording market. Bruno Haas one of the co-founders suggested we go the open source route. In 2006 OrecX posted Oreka on sourceforge.net as a project for voice recording. Our mission was to allow anyone to have our code under the GPL license and build software that was easy to install, easy to use and most importantly inexpensive. OrecX started selling the commercial version Oreka TR in the middle of 2006.OrecX has over 2,000 customers around the world and over 80,000 lines being recorded by the commercial version of OrecX. We have over 110,000 people that have downloaded our free version and many of them contribute to the improvements of the open source version. COMPANY DESCRIPTION HQ 1 North LaSalle St, Suite 1375, Chicago, IL, USA Development Team - based in Montreal, Canada Support Team - Global Support in all time zones of the world All our products can be supported remotely.

2 Recording. Solutions. Redefined. STRUCTURE OrecX was organized under the laws of the state of Illinois on September 30, 2005 as a limited liability company (OrecX LLC). The founding members include Steve Kaiser President, Bruno Haas CTO, and Bruce Kaskey COO. Bruce D. Kaskey Co-Founder Bruce has over 30 years of experience in technology product management, sales and marketing. Prior to co-founding OrecX Bruce worked at Stevens Communications and Eastman Kodak. Steve D. Kaiser Co-Founder Steve has 30 years experience in voice recording technology sales and support. Prior to co-founding OrecX, Steve founded Stevens Communications, the North American channel partner for Nice Systems. Bruno Haas Co-Founder, Chief Technology Officer Prior to co-founding OrecX, Bruno successively worked as a software architect in electronic warfare, high capacity optical switches and advanced speech processing systems at Thales, Nortel and Autonomy Systems. Craig McCue VP Sales & Business Development Craig has over 20 years of experience in technology sales and marketing. Prior to OrecX, Craig worked at Stevens Communications and Kraft. Ralph Atallah VP Product Development Ralph has over20 years experience in software and product development as well as in project management. Prior to joining OrecX, Ralph was involved in two start-ups and was instrumental in helping deliver quality software and hardware products. He led multi-disciplinary teams of engineers to successful development of Network Management Systems as well as satellite terminal products.

3 OrecX Overview Recording. Solutions. Redefined. OrecX is a full-feature call recording and quality management solution for companies of all sizes. Deployed at leading financial institutions and contact centers, OrecX helps organizations better manage risk and compliance, enhance quality assurance and increase productivity to enhance their business. INNOVATIVE OrecX takes an innovative approach to call recording and quality management by offering a product with more features, better technology and a lower price point - with the ability to record all media in a single, unified system that s easy to use, quick to search and accessible anywhere at any time. Providing a true unified recording solution by capturing voice and screen interactions, OrecX is ideal for contact centers (customer service, telemarketing, telesales), energy and utility companies, financial services providers (banking, credit card operations, trading floors), government agencies, healthcare organizations, law firms, market research companies, media organizations, security providers and small businesses.

4 Recording. Solutions. Redefined. POWERFUL Companies can leverage OrecX in key business applications such as legal compliance management, quality assurance, risk mitigation, verbal agreement archiving, bestpractice training, centralized dictation, conference recording and dispute resolution. FLEXIBLE Supports leading PBX & UC vendors like Cisco, Avaya, Broadsoft, Metaswitch, Aastra, Asterisk & others. Offers flexible recording modes including full (always-on) recording, selective recording and complete call-on-demand recording Provides options for various recording methods Offers a unified approach for capturing voice and agents desktop screen Delivers powerful deployment models including centralized recording and multisite/branch offices architectures Offers a complete performance and quality management solution for contact centers including agent evaluation, scoring, silent monitoring, screen capturing, enterprise grade reporting with customizable dashboards and speech analytics. Provides an easy-to-use and feature-rich web-based user interface that s accessible from anywhere at any time Quick and easy tools allow users to search and list recordings using any meta-data information Playback functionality is available right in the browser window -no need to install client applications

5 Recording. Solutions. Redefined. SECURE Multi-level access control enables companies to define who can access what, and what actions they can take with full audit trail and change log history Recorded call protection and access control come standard Separated administration and business rules Single sign-on support Based on open industry standards including AES, HTTPS and SSL/TLS EASY A software-based solution designed to support modern IT infrastructures and architectures that use common, standard hardware solutions and server virtualization. Recorded data management provides a sophisticated storage policy/framework that allows companies to define rules for data retention and control the recorded data lifecycle Seamless integration with SAN-based storage solutions for online operation and archive

6 Recording. Solutions. Redefined. The Most Affordable and Easy-to-Use Call Recording Software on the Planet Companies record customer interactions today for quality assurance purposes, to resolve disputes and to comply with industry and/or governmental regulations. These same companies want a recording platform that they can count on and one that is affordable, easy to use and requires little to no maintenance. There are a number of recording solutions available today that claim reliability, ease of use and affordability. There is only one provider, however, that can prove it truly offers the most affordable, easy to install, maintain and use call recording software on the planet designed primarily for contact centers and ITSPs (Internet Telephony Service Providers). That company is OrecX. OrecX, the only call recording software that Is available in a free open-source version Offers a full-featured total recording version at 1/2 the price of similar solutions Can be installed remotely in just 30 minutes Incurs no implementation costs Is maintenance-free Provides same-day ROI Can be used day one without training Is deployed in over 150 countries and used by millions of users

7 Comprehensive Product Suite The OrecX call recording suite enables organizations to purchase only those capabilities they need. Supporting VoIP, TDM and Mobile recording, we offer free open-source call recording software as well as full-featured, openarchitecture software for Total Recording, Quality Monitoring, Screen Capture, Live Monitoring and Mobile Recording. Open-Source Recorder Oreka GPL is the industry s only free open-source call recording solution, that is reliable, records and plays back all calls, and can be installed in under 30 minutes. Total Recorder Oreka TR is a full-featured 100 percent recording/ondemand solution for compliance and risk management. Available at half the price of competing solutions, Oreka TR can record wireless, VoIP and TMD on the same server and it is available as a free 30-day trial. Quality Monitoring Oreka QM enables you to easily monitor and evaluate your agents to ensure they are delivering the highest level of customer service possible. This simple to use software offers fully customizable evaluation questionnaires, multilevel detailed reporting capabilities and the ability to create custom coaching agreements commensurate with performance goals. Screen Capture Oreka SC is a full-featured integrated voice/screen capture and playback solution can be configured in a matter of minutes, and it features advanced video compression to minimize storage requirements on your desktops and the network. Mobile Recording Oreka MR is an enterprise mobile recording solution for companies with a VoIP infrastructure looking to extend their current call recording requirements to their mobile users.

8 The Most Affordable Call Center Recording Software Period. Whether you operate your own in-house contact center or work for a call center outsourcer (BPO), you are focused on the same core factors customer service, risk management, compliance and operational performance. You are also mindful of your budget constraints and your unique business requirements. OrecX offers the industry s most affordable and customizable call recording software, and it helps over 1,000 contact centers and outsourcers today all over the world deliver better service, improve operational performance (agent productivity and process adherence), minimize risk and increase compliance. Our software-based solutions are downloaded remotely and installed in just 30 minutes, incurring no implementation costs. Regardless of the size of your contact center, you can begin recording and playing-back customer calls inside of one hour. No other call recording provider can say that, and back it up. Key Features 100% recording Quality monitoring Agent evaluation Centralized management and remote site recording Record wireless, VoIP and TDM on the same server Uses commercial, off-the-shelf hardware Mobile phone recording Linux or Windows Multi-tenancy Audit trail Installed remotely in 30 minutes Free 30-day trial Free open-source call recording software Full-featured software PCI Compliance To help maintain PCI Compliance, OrecX allows users to tag sensitive events automatically with Oreka Open API or via an agent-initiated fashion. The system will not capture the audio or screen video associated with that specific segment of the call. You receive all the functionality you need at a fraction of the cost of competing offerings.

9 New Revenue Stream for Business VoIP Providers Internet Telephony Service Providers (ITSPs) have an opportunity to expand their services portfolio and increase average revenue per user (ARPU) with OrecX call recording software. OrecX already works with dozens of ITSPs today, helping them increase sales and reach into new markets. Most of your competitors have not yet added call recording to their services arsenal, and the time is right for you to do so. You will be able to differentiate yourself from the competition and fulfill more of your clients business needs. Our open-platform call and screen recording software installs in just 30 minutes and requires no maintenance or troubleshooting. Your customers can begin recording calls within the hour to improve service, mitigate risk and maintain compliance in their contact center. This is an attractive value proposition you can start offering to your clients right away! Generate new revenue streams Expand your offerings Extend into new markets Up-sell your existing clients We had another call recording in place for a few years. It was problematic and expensive, but necessary due to customer requirements. We did a trial with OrecX and saw right away that it met our needs. It is 70% less than our old solution. We've had OrecX in production now for about 6 years it works great. It's the one technology partner where I feel I am getting more than my money's worth. Alvaro Ramierz de la Espriella, CTO, IPCOM

10 Customers (partial list) OrecX Supported PBXs (partial list)