TRANSFORMING RETAIL. RINGING UP GREATER PROFITS Exceed consumer expectations. Keep your brand promise.

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1 TRANSFORMING RETAIL RINGING UP GREATER PROFITS Exceed consumer expectations. Keep your brand promise.

2 TRANSFORMING RETAIL As one of the fastest-changing industries on the planet, is no stranger to Digital Transformation. Consumers want to shop and attain their goods at the time, place and in a manner of their choosing ers are searching for in-store, inventory and supply-chain operational efficiency Disruptive technologies, such as the Internet of Things, promise customer and operational insight that was unthinkable 5 years ago But with inconsistent inventory data, fragile and inflexible business processes designed for a single-channel world and legacy IT systems that are slow to adjust to omni-channel, the road to retail innovation & differentiation can be long and winding. Software AG creator of the world s first Digital Business Platform can help. Large multi-channel retailers should recognize that the retail industry is at another significant inflection point and only a major transformation to digital business models is likely to ensure their survival. Gartner, July Challenges Vision Overview Benefits Why Software AG Get Connected

3 WHAT IS HAPPENING TODAY ers continue to embrace omni-channel as consumers demand a seamless experience between physical and digital channels. Physical channels and the consumers that shop in them are increasingly connected thanks to the Internet of Things. Optimizing in-store, online, inventory and supply chain operations around these mega-trends is changing the IT landscape of retail forever. Digital disrupts everything. Are you ready to transform? Challenges Vision Overview Benefits Why Software AG Get Connected

4 WHAT IS HAPPENING TODAY New channels: consumers expect to choose, transact, take ownership and return goods via different locations and channels. The existing processes and systems of retailers simply cannot deliver this omni-channel promise and the need to operate new channels is appearing all the time Disruptive entrants & technology: digital disruption is creating new breeds of retailers that are not constrained by legacy processes, channels and systems. Established retailers are struggling to match the agility and speed at which these new entrants operate Globalization: retailers are sourcing and selling in many countries, often without a physical local presence. operations have become more complex. ers are seeking continuous and realtime operational intelligence as well as improved management of risk Digital disrupts everything. Are you ready to transform? Challenges Vision Overview Benefits Why Software AG Get Connected

5 OUR VISION FOR TOMORROW Digital Transformation does more than support your company strategy. It is your company strategy. Today, every business has to be a digital business. Technology does more than support the business. It is the business. Data isn t just reported on. It is acted on business processes don t constrain progress. Processes rapidly evolve to drive progress. This is the goal of CEOs, COOs, CIOs, CTOs and line of business leaders. Imagine the possibilities. Challenges Vision Overview Benefits Why Software AG Get Connected

6 With a digital business platform: Mobile, on-line, in-store and operational insight is seamlessly integrated. Advanced analytics, including predictive analytics, are fully connected into a unified merchandising system. Customer insight and engagement is improved beyond all recognition. New customer centric innovations can adopted quickly. This agility could mean a new route to market, a new customer proposition, a new productivity driven approach to order fulfilment or new customer insights to help increase customer wallet share can all be rapidly deployed Technology-enabled smart stores become brand icons and deliver an enhanced and highly personalized customer experience. Far from being relic of the past, bricks and mortar stores become the hub of the omni-channel retail ecosystem The Internet of Things (IoT) realizes its potential by combining real-time operational and customer data with the enterprise. Only then can IoT break out of experimental programs and to ensure actionable insights are fully utilized across the business Imagine the possibilities. Challenges Vision Overview Benefits Why Software AG Get Connected

7 TRANSFORMING RETAIL IN THE REAL WORLD is undergoing unprecedented technological change. Digital Transformation will define the future of retail. Pioneering retailers embrace Digital Transformation. Challenges Vision Overview Benefits Why Software AG Get Connected

8 1 Fully Realize Omni-channel Omni-channel requires data from all channels flows seamlessly around the enterprise and business processes orchestrate an omni-channel experience from a multi-channel IT architecture. Omni-Channel demands: The ability to seamlessly connect the multiple systems involved in selling and fulfilling the customer of the now and the future Capability to provide and orchestrate a consistent process and brand experience across all channels your customer wishes to interact with you The need to deal with massive volumes of orders, products and data associated with customer interactions across every channel Pioneering retailers embrace Digital Transformation. Challenges Vision Overview Benefits Why Software AG Get Connected

9 2 Incorporate Connected technologies When retailers innovate with any new technologies, they must integrate it with their existing IT systems without creating more spaghetti in order to fully realize the benefits. Adoption of connected technologies and the Internet of Things demands: The ability to reliably connect to existing infrastructure to maximise value out of technology investments To be able to leverage IoT to provide real-time actionable insight into your business and the behaviour of your customers The need to assimilate masses of information from multiple sources, digest and interpret in time to benefit from the Moment that brief moment in time that presents a unique opportunity because your customer someone, somewhere wants to do or buy something Pioneering retailers embrace Digital Transformation. Challenges Vision Overview Benefits Why Software AG Get Connected

10 3 Customer Centricity Winning retailers will be those who adapt and innovate with customer centric initiatives that differentiate themselves from their competition. This could be a new go-to-market model, a new customer information portal or new in-store capability. Today, these initiatives all require technology. These customer centric initiatives have special demands on technology: Seamless connectivity of systems and business partners impacted by the innovations and initiatives The ability to control, orchestrate and automate across the different parties and systems involved The need to automate and scale to facilitate new capabilities for many customers, stores, products and business partners Pioneering retailers embrace Digital Transformation. Challenges Vision Overview Benefits Why Software AG Get Connected

11 THE BENEFITS OF TRANSFORMING WITH SOFTWARE AG Software AG Digital Business Platform. Making a retailer digital. Independent: Software AG s technology is vendor agnostic avoiding vendor lock-in and will work to interconnect and exploit data from relevant systems, internally, externally on-premises and in the cloud Agile: the confidence in knowing that whatever your future technology choices or business direction, the Digital Business Platform gives you the agility to react and respond accordingly Set the agenda. Lead the market. Challenges Vision Overview Benefits Why Software AG Get Connected

12 THE BENEFITS OF TRANSFORMING WITH SOFTWARE AG Futureproofing: standardized, transparent processes across the enterprise allow future-proof growth across existing investments and new technologies Scalable: a scalable digital solution for businesses of all sizes, with proven capability to scale to the massive volumes associated within retail Differentiation: the ability to use of digital technologies to modify your business model and produce new revenue and valueproducing opportunities. Set the agenda. Lead the market. Challenges Vision Overview Benefits Why Software AG Get Connected

13 WHY SOFTWARE AG s DIGITAL BUSINESS PLATFORM IS COMPELLING Our platform and your brilliant ideas. See how to bring your innovations to life on our Digital Business Platform. We re passionate about your success. Challenges Vision Overview Benefits Why Software AG Get Connected

14 DIGITAL PIONEERS DO 7 THINGS WELL: 1. Transformation: Prepare and execute Digital Transformation through consistent, streamlined processes across the business, designed & orchestrated across the different systems 2. Integration: Connect across the heterogeneous IT landscape to eliminate bottlenecks to innovation and new market initiatives 3. Data: Consider and account for the multiple data models that exist across the myriad systems within the retailer and their trading partners, with the ability to cope with future additions We re passionate about your success. Challenges Vision Overview Benefits Why Software AG Get Connected

15 DIGITAL PIONEERS DO 7 THINGS WELL: 4. Visibility: Gain real-time understanding of the entire retail operation products, supply chain, customers, channel and orders reacting and responding dynamically to business problems and opportunities in order to harness the retail moment 5. Applications: Automate and control processes across multiple applications and systems, eliminating human involvement to save time and improve productivity 6. Scale: Leverage big data across the retail organisation to enable streamlined decisions and processes driven by massive data quantities and sophisticated analytics 7. Connectivity: Facilitate ease of data sharing both inside the organisation and externally with suppliers, franchise and wholesale partners, to improve overall business efficiency We re passionate about your success. Challenges Vision Overview Benefits Why Software AG Get Connected

16 TRANSFORM WITH SOFTWARE AG Start your digital future today. Learn more now Challenges Vision Overview Benefits Why Software AG Get Connected