Discovery. Vantage. Solutions. Education. Introducing Tyco Security Products Smart Services, a full collection of customer-focused,

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1 Discovery Vantage Solutions Education Introducing Tyco Security Products Smart Services, a full collection of customer-focused, value-added programs that that allow allow you you to to get get more more from from your your relationship with with us. us.

2 Organized into four functional programs Discovery, Education, Vantage, and Solutions these Smart Service programs employ well-informed specialists that you can rely on to win more jobs, gain more product expertise, and expand the usability of our access control and video systems. Discovery Vantage Solutions Our Discovery Program specialists are highly-trained professionals who work directly with consultants, architects & engineers to design and lay out a security system that will satisfy the needs of your customers today, and in the future. Our Vantage Program specialists pride themselves on providing competitive advantages to our elite integrators through dealer certification and software support agreements. Somewhere between sales professionals and engineering wizards, our Solutions Program specialists have the uncanny ability to understand where end users want to take their systems and how to get them there in an intuitive and sustainable way. Education Our Education Program specialists have decades of industry and product experience. They are the most qualified educators in the industry and thrive on the challenges of classroom and onsite technical training classes.

3 Discovery Our Discovery Program specialists are 100% dedicated to working directly with consultants, architects and engineers to help structure strong specifications that win bids. They possess considerable product knowledge that ensures a well-articulated response to proposals. In addition, our staff of in-house engineers is committed to supporting A&Es with product drawings and technical data. Join you at your customer s office to provide a custom demonstration Help draft responses to complex RFPs including providing technical drawings that you can use as reference Collaborate with you and other vendors to provide an integrated proposal Provide support and advice as you develop customerspecific technical drawings

4 Discovery Building an Understanding before Breaking Ground. We respect the fact that there s a lot of up-front work required long before breaking ground on a new project. Discussions, presentations, product demos, webinars...they re all part of the preparation needed to win a job. Customer Demos and Presentations: Via webinar, conference call or in person, we will host or participate in your customer meetings to ensure we understand any unique challenges from the very beginning of a project. Partner Collaboration: Most systems today involve a variety of integrated applications. Our program specialists will work with you and other partners to develop a comprehensive, integrated proposal. Thoughtful Questions. Enlightened Responses. Working to understand clients security needs. Sounds simple enough, right? But, when those requirements involve complex IP infrastructures, compliance mandates, and numerous involved parties it s anything but simple. We will help you uncover all of the intricate details you need to provide a well-thought-out proposal. CAD Drawings: In addition to providing a library of technology drawings, our specialists work with you to create unique drawings for each customer. Specifications: Whether it s 10, 75, or 200 pages, our team of knowledgeable Discovery program professionals will work to answer every question.

5 Vantage Our Vantage Program specialists pride themselves on providing competitive advantages to our elite integrators through dealer certification and software support agreements. These programs are highly regarded by prospective and existing customers as an endorsement of trust by Tyco Security Products.

6 Vantage Gaining the Competitive Edge Our Vantage are designed to provide our integrators true competitive advantages. These Vantage programs include Dealer Certification and Software Support Agreements, which allow integrators to market themselves as members of the elite Software House network of professionals. Dealer Certification is awarded to integrators who successfully complete intensive factory and IT training, in addition to high quality system design and support for evaluation. Certification + Support = Trust Our integrators combine a proven performance record with staying on top of the latest innovations in security to provide the best service available. That, plus best-in-class Software Support Agreements, provide customers with the highest confidence in Software House systems. Dealer Certification offered at three levels. Mission-critical software support agreements provides best-in-class coverage and response. Software Support Agreements ensure customers software is always current and technical support is a phone call away.

7 Solutions Our Solutions Group specialists work with you to understand the results you are looking for, and then write code, develop applications, configure servers anything it takes to unlock the full potential of your system. Provide critical data in a way that makes sense for your business Run reports based on your unique requirements Connect with other systems within the company Migrate from one security system to another Replicate data between two different systems Create redundant systems for data safety and integrity

8 Solutions Personalized Service to Improve Efficiencies and Profitability Comprehensive System Assessment Our Solutions program professionals will look deep inside your system to obtain critical information that will help pave the way to an efficient and effective solution. System Upgrades Work with us to easily bring your system up to date with new features and functionality. We can work with you remotely or come to your site for a fast and painless upgrade process. System Migrations Technology moves fast. Our professionals will work with you to create a clear migration path from one system to another. Personnel Replication For sites with hundreds of thousands of personnel records, our experts will ensure a smooth migration of critical data associated with each personnel record - with minimal downtime. Unlock the Full Potential of your System Data Recovery Losing data can feel catastrophic. Many times, even when you think all is lost, our experts find a way to retrieve or recreate your data. Business Intelligence Reporting Your business has information about people, policies, ideas and money. We provide a way to properly harvest, organize and manage your data. Customized Solutions We have great products, but we know every customer has unique requirements. Leveraging our products open source technology, our program specialists can unlock the huge potential of your system.

9 Education Our Education Program specialists have decades of industry and product experience. They are the most qualified educators in the industry and thrive on the challenges of classroom and onsite technical training classes. Education for End Users At the end of this rigorous course, end users will be able to manage, program, configure and operate the product. They include extensive hands-on time with the product. Education for Technical Staff Our education programs provide our dealers technical staff with the necessary skills to configure, install, operate, troubleshoot and repair American Dynamics and Software House products to a level that will meet or exceed their expectations.

10 Education Creating the Next Generation of Experts Designed to make you an expert, these education programs will enable you to competently install, manage, program, configure and/or operate a wide range of solutions from Software House and American Dynamics. In-depth Courses for System Managers: In addition to teaching the skills required to configure, operate and maintain an access control or video system, you ll be able to configure cameras and security objects, generate reports, correctly backup information, and import/export cardholder records. Hands-on Training for System Installers: Hands-on courses are heavily focused on hardware and software labs requiring students to actually install, configure and troubleshoot controllers, readers, and recorders. A Curriculum Designed for You Our intensive Software House and American Dynamics education programs are lead by the industry s most proficient security experts.from basic use of the system, to complex configurations and installations, you will get what you need from our courses. Thorough training on end-to-end C CURE installations, from hardware installation to advanced software integrations and enterprise architecture Comprehensive video courses include VideoEdge, victor, Intellex and more Basic Administration and Operation courses also available to ensure end user proficiency

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