UNIFIED COMMUNICATIONS

Transcription

1 CASE STUDY UNIFIED COMMUNICATIONS ACHIEVING PEAK PERFORMANCE www.

2 UNIFIED COMMUNICATIONS: ACHIEVING PEAK PERFORMANCE The UC Transformation The Unified Communications industry continues to move forward at an incredible pace with hosted solution options boosting adoption of UC to levels never experienced before. Businesses have benefited greatly from this trend, however there is a cost sometimes not as easily measured until a major business interruption or degradation sets in. When it comes to monitoring and managing enterprise Unified Communications, the daily pain points can be numerous and requires intelligence to master the many interdependencies between the underlying data infrastructure and voice, video and collaboration applications. Traditional infrastructure and system monitoring and management applications fall short and can be challenging at best to identify problems. Unified Communications requires intelligence to master the many interdependencies between the underlying data infrastructure and voice, video and collaboration applications From a Unified Communications market perspective, complexity is increasing, applications and infrastructure are intertwined and traditional voice communications span multiple manufacturers and systems making it impossible to manage from a companywide point of view. Disparate components and systems make it very difficult if not impossible to pinpoint the root cause of voice quality issues, call path issues across SIP trunks and UC security issues. 1

3 In short, the capabilities of today s Unified Communications such as instant messaging (chat), IP telephony, presence, video, and desktop sharing to name a few have outpaced the ability to monitor and manage such a vast system with a high degree of confidence. Businesses need a better, more comprehensive way to monitor and manage their Unified Communications. Nectar s Converged Management Platform (CMP) provides exactly this capability. Taking The First Step Nectar s CMP provides critical performance information to executives and technical resources with the intelligence and confidence they rely on for decision-making, issue resolution and visibility throughout the enterprise. Vendor Knowledge Modules (VKM s), a cornerstone of innovation within Nectar CMP, enable rapid deployment and discovery of the UC ecosystem in minutes paving the way to solving today s UC monitoring challenges instead of deciphering where to start. A detailed mapping of your UC network and interdependencies, centralized inventory such as hardware and firmware versions, registered stations and trunk group members coupled with a real-timegraphical interface eliminates the mystery in managing and monitoring Unified Communications. Vendor Knowledge Modules (VKMs), enable rapid deployment and discovery of the UC eco-system in minutes Leveraging the power of Nectar CMP across a host of manufacturers (Acme Packet, Avaya, Cisco, IPC turrets, Microsoft, Nortel and Sonus), provides for a seamless transformation of your UC infrastructure, frees up critical resources and improves service delivery and operations. 2

4 Letting monitoring work for you With the right solution, Nectar CMP, enterprise monitoring and management can work for you and eliminate finger pointing and focus on pinpointing problems. Nectar CMP provides exactlythis capability with its automation of VKM s; dependency trees which offer the ability to map and logically group systems, infrastructure and services reporting problems downstream and their effects upstream; along with dashboard configurations that are highly customizable, role-based and report in real time. Technical resources have access to a wide variety of key performance metrics, and executives can take an instant snapshot of historical performance data versus current operations. The intelligence Nectar s CMP dashboards provide can include: Real-time maps based on Geography or Infrastructure Health & Performance across the Enterprise Quality of Service (jitter, latency, packet loss, errors) Call Detail Records SLA Management Peformance Metrics: Audio / Video quality metrics Degradation factors Burst / gap density End-point system information Session content metrics These dashboard and metrics are only a sampling of the many different key performance indicators, infrastructure and systems monitored by Nectar s CMP. From an executive s standpoint, Nectar s CMP has the ability to create rich, robust reports on demand. In addition, the system comes with pre-packaged reports and a scheduler to include daily, weekly, monthly and quarterly reporting which gives companies a starting point. 3

5 Executives can run custom reports tailored to a company s unique business needs and see how Unified Communications affects the business. In the end, unforeseen opportunities to relieve the burden of monitoring and managing a vast Unified Communications environment present themselves through Nectar CMP and let monitoring work for you to lower costs, increase collaboration and support your UC transformation. Let monitoring work for you to lower costs increase collaboration and support your UC transformation Reaching for New Heights After gaining a more comprehensive understanding of a Unified Communications environment, the next steps are to place this intelligence into the hands of the right people to leverage your investments through adoption of new features and collaboration capabilities. While technical resources deliver a reliable and consistent experience to end-users utilizing the monitoring and management of Nectar CMP, executives derive the intelligence from the same to report on business services on newly deployed technologies such as video, chat and/or wireless mobility. Together, executive and technical resources alike benefit from an enterprise monitoring and management system to serve their individual and joint business constituents with accurate, real-time information allowing the business to focus on revenue instead of IT. 4