Pre-Bid Queries and Responses

Transcription

1 Pre-Bid Queries and Responses Questions Name Page No. Specification Query / Clarification required Bank's Response Page No 4 EMD - Rs.60,00, Clause 35 Page 11 Termination Termination One or more qualified engineers to be stationed at the Head Office and at all NAP locations for smooth operations and maintenance of the project. The bidder should specify the number of support engineers required /to be stationed at the locations. We hereby request the bank to reduce the amount to INR 25,00,000/- for the EMD; Bank has clarified in corrigendum 1 In the event of termination of the contract, we suggest Corporation bank that all payments due to the Bidder may be paid within 1 month of the termination notice, including those for which the Bidder has raised purchase orders on the OEM S for successful fulfilment of the contract Please Provide Details & Number of NAP locations. Page 15 point 2 Migration of existing active directory Are all the desktops member of domain? No payment will be due while terminating On Site Support Engineers are necessary in Head Office, Mangalore. There are 8 NAP Locations should have Support Engineers with required skill set needed for the project. The Support Engineer need not be on site in the NAP locations. Locations Are -1. Delhi,2.Bhopal, 3. Lucknow, 4. Kolkata, 5. Hyderabad, 6. Coimbatore, 7. Mumbai, 8. Bangalore There are approximately 85% desktops in domain as of today and rest are going to be ongoing process 5 Page 15 point 3 Migration of SCCM 2007 R2 Are the machines all sccm clients? What are the service pack levels on the desktop machines. IS the time line of 6 weeks mentioned including the client side tasks? Yes all systems are installed with SCCM client. The 6 weeks are only Server Side Activities at Head Office and 8 NAP Locations 6 Page 15 point 6 Support Support Window and location Staggered Timing 8:00 AM -8:00 PM at Head office location

2 7 Page 16 point 6 One more engineer at HO and required engineers at NAP How many NAP Locations and which are them There are 8 NAP Locations should have Support Engineers with required skill set needed for the project. The Support Engineer need not be on site in the NAP locations. Locations Are -1. Delhi,2.Bhopal, 3. Lucknow, 4. Kolkata, 5. Hyderabad, 6. Coimbatore, 7. Mumbai, 8. Bangalore 8 9 Pge 16 The Bidder will re-install the software supplied by him during the contract period as and Page 17 Point 8 various Locations Is this including the client applications? Please provide list of locations with Connectivity and number of desktops per the branch Any additional Software/ tools installed for ensuring better service only. Connectivity and List of Branches will be provided. No. of PCs/Branch is not relevant for submitting the bid as client side activity is not part of the scope 10 Page 23 Additional products Additional products Are these servers in single location or multiple. How many physical servers and how many virtual. Are these VMware or only hyper V. Do you want to study and propose a server consolidation while migration job is taken up Core CAL Servers are in Head Office, 8 NAP locations would have AD & SCCM Servers in Hyper V. Study is not required at this time Page 23 - Point 1 Page 24 point 6 Support Migration of Exchange with Archival feature enabled Does the bank have hardware for the migration? What is the scope for 3 rd Engineer. Will all the 2 Plus 4 engineers operate from HO? As already mentioned in the RFP, The Hardware will be procured by the Bank based on the recommendations/suggestions from the winning bidder. The Bank would decide the requirement. Please clearly state the per year cost of both the support engineers. YES all engineers will operate from HO. 13 Page 27 Point 5 Exchange Server Migration How many servers exist and what roles are configured? What is the current database size per each server? 2 Mail box Servers & 2 CAS servers. Further details will be shared with the successful bidder

3 14 Pge 28 Support and Maintenance For the storage and Server hardware, what kind of support is expected? Is that a vendor coordination or onsite support engineer with the L3 Skills for these Co-ordination with respective stakeholders and ensuring the problem is documented and is resolved. 15 Pge 28 Aseet Lifecycle management Is the bank expecting the vendor to quote for customization of SCCM to manage the procurement? How is it currently managed? It is already explained in the RFP as a scope of work. 16 Pge 28 Qualified Devices What is the total number of qualified devices at present desktops Pge 28 Reports for Bank Pge 28 How many custom reports will need to be generated from SCOM and SCCM. Are there any other system center products being used in the bank. Please provide details Is the bidder expected to conduct an ACT for upgrade of desktop during the support contract The custom reports are generic and can be generated directly. The report format and details will be provided to the winning bidder It is dependent upon Bidders capability, experience and knowledge in managing such instances in other banks. It is upto the bidder to choose the relevant software/tools for conducting reviews and assessment. Please note that the software being used should be licensed appropriately and Bank will not be liable to pay for any such licenses or tools. The liability & responsibility of such tools is with the bidder. The limitation of liability clause will not apply 19 Page 29 Point 6 Hardware peripherals What about the hardware which is not supported by the Vendor? Or not supported in the new Operating system in case of OS Upgrade? What is the bidder support expected Bidder should bring such instances to Bank's notice during the project execution phase and bidder should resolve on best effort basis as per their knowledge, experience and capability in such scenarios. However co-ordination with the Hardware provider is necessary when the Hardware fails and it has to be done by the winning bidder.

4 20 General Average Mail Size? And Average Mailbox Size for the new solution This will be provided to successful bidder and is not relevant at the time of bidding as server sizing is not requested as a part of bid 21 General Average Mail Sent + Received by a user per day This will be provided to successful bidder and is not relevant at the time of bidding as server sizing is not requested as a part of bid 22 General What archival capacity is required for the users This will be provided to successful bidder and is not relevant at the time of bidding as server sizing is not requested as a part of bid 23 Section 9 - Penalties - Pg 18 Penalty for downtime due to Problem resolution. Issue resulting in non-availability of Service of Exchange, Active Directory, Share Point Servers to user beyond 1 Hour - Penalty Amount - INR 25,000 per Incident We assume, this is subjected to RCA and RCA findings indicating a Service Level Agreement violation. In case the same is found due to Product Defect/Shortcomings or any other internal or external factor not attributed to SI s scope or application not managed by the SI, SI should not be penalised for the same. Such Short comings should be identified by the bidder during the operations and Maintenance of the said infrastructure. In case if there are any unforeseen circumstances or point of failures, bidders are expected to bring them to Bank's notice. Hence bidder should abide by the RFP Terms 24 Section - Annexure A Bill of materials, Technical Details & Specifications Form - Pg 23 Annexure A Bill of materials, Technical Details & Specifications Form Sl No. 11 and 13 missing within the Annexure A Bill of materials, Technical Details & Specifications Form under the Additional Products Head. Please clarify if any of the SKUs are missing within the shared Table or this is typo. This is Typographical error

5 25 Annexure B - Scope of Service /Proposal /order - Pg 26/27 - Point 3, 3.1 and 3.2 Upgrade of the Corporation Bank intranet portal on Microsoft SharePoint Server to newer version at least once during the period of 3 years and following should be ensured. Since as an One Time Implementation Scope, SharePoint 2010 (current version implemented at Corporation Bank) to SharePoint 2013(current version released by Microsoft) is being covered accounting for One Upgrade within the Contract. Does the SI need to factor one more upgrade in case there is a future release of SharePoint version released by Microsoft. Current Version is SharePoint One upgrade is sufficient as a apart of quote but Bank may choose to migrate more than once. 26 Annexure B - Support and Maintenance - Pg 26 - Point 3 Bidder shall also submit procedural documents related to day to day operations, backup, restoration and DR drill for this setup to the Bank Please share detail on the Existing DR Setup. Does the SI need to create a DR as a part of the RFP SOW Implementation and support. If yes, please share the DR Sizing details which needs to be accounted for for DR Scaling. No DR Site as of now. The design of the DR site will be planned along with the selected vendor separately. 27 Generic Generic Query It is assumed that SI would provide inputs on Hardware and Software upgrades/refits required to address the future applications planned on SharePoint Platform to maintain the User Experiences and Service Levels while addressing business requirements. Yes, Assumption is correct

6 28 Payment terms (Annexure - D, page 14), Performance Guarantee (Page 10, Point 29) * 75% of the first year cost shall be made on delivery of the software and licenses and updation of licenses in the Microsoft Volume Licensing Portal. The balance of 25% amount will be payable on production of Performance Bank Guarantee (PBG) valid for the contract period as mentioned in this tender. * The amount will be paid in stages depending upon the progress in implementation and submission of installation reports to the Bank. The PBG shall be as per the format provided in Annexure-R of the Tender. For the 2nd year and 3rd year, the payment in respect of EA will be made 100% in advance at the beginning of each year. Successful Bidder will submit a performance Bank Guarantee as per prescribed proforma equivalent to 25% of the order value (installation/upgradation) for the contract period. The Specimen of PBG is given in Annexure-R. * We request you to kindly consider 100% payment on delivery for the license supply, as we have to make 100% payment to MS for Licenses against delivery and license payment linked to implementation would financially strain the partner/bidder and will be forced to add the interest component to the price. * We request you to kindly consider the mile stone based payments for only services (implementation and support) as they are delivered during the 3yrs period. * Also request you to consider the PGB 10% of the yearly payment value of the EA. As the bank will pay the bidder in 3 instalments in 3yrs for the EA. Bank has clarified in corrigendum 1

7 29 30 Pricing & Payments (Annexure - D, page 14) Penalties (Page 18) The price offered to the Bank must be in Indian Rupees, inclusive of all prevailing taxes and duties such as Excise, Sales, Customs etc., packing, forwarding, import and custom clearance, transportation to respective sites, insurance till delivery at sites, Octroi / Entry tax, if applicable, will be paid / reimbursed by the Bank at actuals on production of original payment receipt. No price increase on account of changes in tax structure in future shall be permitted. From the date of placing the order till the delivery of the licenses, if any changes are brought in the tax structure by the Government resulting in reduction of the cost of the systems, the benefit arising out of such reduction shall be passed on to the Bank. Delay in delivery, installation and implementation: There will be a penalty of 0.5% of the order value of particular software component per week s delay if the Bidder fails to deliver and/or install/implementation it within the time limit specified in the tender. This penalty will also be applicable if the Software offered has serious discrepancy in the software components. However this penalty will not be applicable if the delay is with the prior written approval of the Bank. The total penalty shall be limited to 10% of the total value of the order. We request bank to kindly consider the prices, exclusive of applicable taxes. As it s a 3 year contract and any tax increase during the period will hugely impact the bidder/partner and also the same is not predictable for the bidder the factor the changes in the taxes. Hence we request bank to consider our request, which will help bidder/partner to invoice as per the previaling taxes at the time of billing. Bank has clarified in corrigendum 1 Kindly confirm, if the deliver penalty is applicable & limited to per year License value and installation and implementation penalty is applicable & limited to the price quoted by the bidder for installation and implementation. No Change 31 Ø Please provide the versions of the existing MOSS Environment SharePoint Ø Does the new portal to be integrated with other LOBs such as SAP, Oracle, etc? No

8 33 Ø Does the existing portal integrated with AD and Exchange for authentication & Mailing? 34 Ø Queries on the workload? Number of users Number of unique users per hour Number of concurrent users 35 Ø Queries on Dataset: Volume of total data Number of documents Number of content databases Size of largest content database Number of site collections Size of the largest site collection Ø Is the Solution designed in High Availability mode? Ø Are Databases Clustered? Ø Any Servers in Virtualized mode? Ø Corporation bank open for cloud based Social Networking - Yammer? Yes RFP is for upkeep of existing SharePoint solution and addtion of new functionalities which are available in SharePoint as of today. 38 Requesting you to relax the condition as follows so that we can participate : The bidder should have already executed Microsoft Enterprise Agreement with different private companies/ Private BFSI Company with minimum User Licences. The documentary evidence needs to be submitted. No Change