Do you want to more proactively ensure IT service reliability while boosting infrastructure and operational agility?

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1 SOLUTION BRIEF CA UNIFIED INFRASTRUCTURE MANAGEMENT Do you want to more proactively ensure IT service reliability while boosting infrastructure and operational agility?

2 SOLUTION BRIEF CA DATABASE MANAGEMENT FOR DB2 FOR z/os DRAFT CA Unified Management (CA UIM) equips enterprise IT organizations and service providers with the capabilities they need to proactively manage service quality, reduce the costs of IT service delivery and support faster application rollouts. The solution features a single, unified architecture that supports traditional IT s as well as emerging big data and cloud environments. Healthcare Security Solutions: Protecting Your Organization, Patients, And Information

3 3 SOLUTION BRIEF: GAINING A HOLISTIC VIEW OF THE CITRIX END-USER COMPUTING ENVIRONMENT ca.com Executive Summary Challenge 41% of organizations list rising user demand for applications as a top IT infrastructure management challenge. Source: Building Agile Ops with a Proactive and Unified Management Approach, March 2015, Aberdeen Group In the emerging application economy, a business fortunes will be tied to the quality, innovation and availability of its applications. To survive and thrive in an application economy, businesses need to develop and deploy software with increasing precision and speed while ensuring business services are optimized and remain continuously available to business users and end customers. To achieve these objectives, IT organizations need effective, comprehensive monitoring capabilities, so they can proactively manage performance and, when issues arise, address them fast. However, for too many IT teams today, disjointed, complex tools are being used that deliver limited, piecemeal visibility. The result is that staff can only operate reactively, spending countless hours on conference calls and in triage meetings trying to figure out what went wrong and how to fix it, while the user s experience suffers. Further, the manual effort and complexity of managing multiple, complex tools means application development and maintenance efforts are delayed. Opportunity With CA Unified Management, we were able to resolve 18 outages before they impacted user experience. Rene Lopez, Vice President of Platforms and Architecture, Trizetto Now you can leverage an advanced yet intuitive monitoring solution that provides the visibility your team needs to more effectively ensure optimal service levels and support faster application development and deployment. CA Unified Management (CA UIM) provides a single, unified solution for monitoring and managing your most critical IT services across your virtual, physical, cloud and big data environments. With the solution, IT teams can proactively manage the performance and availability of applications and the specific infrastructure elements upon which they rely. As a result, IT teams can more effectively preempt problems and, when issues do arise, address them faster. Benefits CA UIM equips enterprise IT organizations and service providers with capabilities for dramatically improving service quality and reducing the costs of IT service delivery. The solution helps you optimize operational efficiency, eliminating the complexity, cost and hassle of having to use and integrate multiple, disparate point monitoring tools. With the solution s unified visibility, your organization can more proactively optimize service levels by preempting issues and minimizing outage duration. Further, by streamlining monitoring administration, CA UIM helps teams better respond to expanding and evolving demands, support more agile development approaches and get new applications to market faster.

4 4 SOLUTION BRIEF: CA UNIFIED INFRASTRUCTURE MANAGEMENT ca.com 74% of respondents who say cost and complexity are their top challenges are using multiple tools. 40% of respondents say too many tools inhibit their ability to support new technologies. Source: IDG Quick Pulse Research: IT Performance Management, conducted on behalf of CA Technologies, March 2015 Section 1: The Challenges of Point Tools, Siloed Views and Reactive Administration In today s enterprise IT and service provider organizations, dozens of point monitoring tools and platforms have been implemented, with different tools being used by different groups, and myriad tools being used for distinct technologies and environments. This fragmented approach creates a number of significant challenges for organizations: Issue resolution is slow. With so many point monitoring tools in place, various teams spend too much time jumping from tool to tool and from screen to screen, trying to figure out the location of the problem that s degrading overall service quality. When different teams are using different tools, staff members engage in too much finger pointing and time wasting triage meetings. Teams are stuck in reactive mode. Administrators are relegated to never-ending cycles of responding to issues and scrambling to address them. As a result, staff can t be proactive in solving issues and more strategic efforts can t be undertaken. Application deployment is delayed. In the application economy, it grows increasingly vital to speed application innovation, which means IT organizations need to support more frequent application rollouts and more dynamic IT environments. However, the complexity of configuring, integrating and maintaining multiple tools represent an increasingly substantial inhibitor to the IT team s ability to respond to these emerging requirements. Consequently, service levels, user productivity, customer satisfaction and staff morale all suffer. Now we ll be able to monitor from an application, rather than a device, standpoint, which opens up a host of new possibilities in terms of service offerings. Plus, not only can we expand our service catalog, we can offer higher value, higher margin services all with one tool set. Tim Hebert, CEO, Atrion Section 2: CA UIM Delivers a Unified Solution for Agile Operations Now, your organization can stop battling all the challenges of relying on disjointed or complex tools. With CA UIM, you can start leveraging a solution that delivers the end-to-end visibility needed to proactively optimize service levels and support agile operations. CA UIM enables you to proactively manage the performance of physical and virtual servers, applications, networks, storage devices, databases, end-user services and cloud and big data environments all through a single view and architecture. With this visibility, your organization can not only speed mean time to resolution, but start more proactively managing service levels and preempting issues before they have any impact on the end-user experience.

5 5 SOLUTION BRIEF: CA UNIFIED INFRASTRUCTURE MANAGEMENT ca.com Figure A. CA UIM offers customizable dashboards that provide administrators with a quick overview of the overall health of the environment. By leveraging a single, unified solution that offers complete infrastructure coverage, your organization can stop having to rely on dozens of disjointed point tools. Consequently, your organization can streamline administration and more quickly and effectively support the delivery of new services, applications and technologies. Unified Analytics, Dashboards and Alarms that Boost Issue Detection and Prevention CA UIM offers the sophisticated capabilities needed to maximize the value of the solution s comprehensive coverage. IT professionals and business users can gain end-to-end visibility into their IT services using the solution s customizable portals, dashboards, reports and mobile interface. Figure B. CA UIM offers intuitive monitoring visibility into dynamic virtualized environments.

6 6 SOLUTION BRIEF: CA UNIFIED INFRASTRUCTURE MANAGEMENT ca.com Figure C. CA UIM delivers intelligent alarm capabilities that speed issue resolution. CA UIM delivers the insights that help you quickly identify and correct problems across your entire IT infrastructure, before they introduce performance issues. The solution also enables you to speed resolution times through built in, best-practice-based workflows, intuitive dashboards, reporting and alarms. CA UIM offers these capabilities: Unified views and dashboards. With CA UIM, your organization can leverage unified, pre-packaged dashboards and custom views that deliver visibility into all the IT systems, networks and services that matter to the organization. Through this visibility, you can intuitively and efficiently track status, monitor performance, spot trends and more. Correlational analysis. With the solution s correlational analysis, you can identify and track relationships between performance variables and IT infrastructure elements, and spot patterns over time. These insights make it easy and fast for your IT teams to find the root cause of issues, resulting in a lower mean time to resolution. With CA unified Management, we have increased the availability of our IT environment by an average of two percent thanks to the solution s monitoring capabilities and proactive reactions. Lenardo Maciel, IT Manager, Unicred Intelligent alarms. CA UIM offers sophisticated alarm functionality that enables fast, effective response when issues arise. The solution offers dynamic thresholds that minimize false alarms and improve staff productivity. In addition, CA UIM features maintenance mode capabilities that eliminate the false alarms associated with system administration. The solution offers granular, automated alarm routing policies and, through its integration with service desk platforms, the solution can automatically open service tickets that include all relevant details on an issue. Robust, predictive analytics. With CA UIM, you can leverage predictive analytics capabilities that help you proactively identify issues before user experience suffers. It shows you a prioritized list of problems that represent situations administrators should watch. It also places these items in order of time remaining before a problem is expected to occur, bringing attention to immediate problems first. The solution features time-over-threshold analytics that help you identify real, persistent performance issues and eliminate false alarms associated with occasional spikes. The solution s time-to-threshold analytics help identify threats of potential performance degradation, and issues an early warning before internal and external customers are affected.

7 7 SOLUTION BRIEF: CA UNIFIED INFRASTRUCTURE MANAGEMENT ca.com Figure D. With CA UIM, administrators can leverage health index capabilities that make it easy to identify poorly performing assets. Health index. CA UIM features a health index capability that enables the tracking of infrastructure performance using a simplified scale. With this capability, it is easy to quickly identify underperforming assets and track health trends over time. Business metric monitoring. CA UIM can aggregate monitoring data from disparate sources and correlate business-centric data to provide current, holistic views of critical business services. Fast Deployment and Streamlined Administration that Boosts Productivity CA UIM is easy to deploy, manage, maintain, scale and adapt. The solution features pre-packaged monitoring templates that help reduce setup and administration time so you can realize benefits and payback more quickly. In addition, CA UIM delivers features like dynamic thresholds and automatic deployment, discovery and monitoring. By leveraging these capabilities, customers can install CA UIM and deploy monitoring to more than 100 servers in less than three minutes. Trizetto cut time spent in managing IT monitoring tools by 60% with CA UIM 1 CA UIM provides pre-packaged and custom monitoring capabilities through a single, native management console that delivers a seamless, intuitive user experience. Because everyone is working through a consistent interface, your team can speed issue resolution time and boost staff efficiency. The solution offers a plug-and-play, probe-based architecture that enables fast delivery of new monitoring services, without having to disrupt the existing deployment, do bolt-on workarounds or wait for new product releases. By reducing time spent on ongoing administration and speeding deployment and adaptation, CA UIM enables you to better deliver innovation and respond more quickly to changing business demands, while you quickly realize maximum value from your monitoring investment. Scalable, Resilient Architecture That Helps You Thrive in the Application Economy CA UIM delivers the simplicity associated with most point solutions, yet at the same time it offers powerful, enterprise-grade scalability and robust multi-tenancy features that enable the solution to support the largest enterprise IT and service provider organizations. CA UIM can go from supporting hundreds to thousands of devices. As a result, with CA UIM you don t have to worry about outgrowing your monitoring solution.

8 8 SOLUTION BRIEF: CA UNIFIED INFRASTRUCTURE MANAGEMENT ca.com CA UIM is a service-oriented solution that enables aggregation of monitoring data from disparate sources and enables the effective correlation of this data to provide powerful views of critical business services that impact the user experience. The solution is highly resilient. Adding or removing an application has no impact on the existing applications, thanks to the unique message bus architecture. Each application has a single connection to the message bus, which eliminates the complexities and interdependencies associated with other monitoring platforms. The CA UIM message bus architecture: Offers extensibility. With CA UIM s architecture, adding or removing specific monitored elements does not have any impact on the existing monitored environment. Fosters application simplicity. The message bus architecture reduces application complexity. Each application instance needs to support only one connection to the message bus, and no connections to other instances need to be supported. Delivers flexibility. The solution makes it easy to change configurations and routing parameters. Enables scalability. CA UIM s architecture can simultaneously handle multiple requests. Figure E. CA UIM is built on a message bus architecture that offers significant advantages in efficiency, extensibility and scalability.

9 9 SOLUTION BRIEF: CA UNIFIED INFRASTRUCTURE MANAGEMENT ca.com An energy and utilities company was able to reduce mean time to repair by up to 40 percent with CA UIM. Source: techvalidate.com/ tvid/26c-e3e-a5e With CA Unified Management we can deliver an exceptional experience to our clients. Anil Vettle, Director of Managed Services, GDT One of the clear advantages [of CA Unified Management] we saw was just speed. Once we had our resources in and up to speed, they really started to not only deploy what we expected them to deploy, but they got incredibly innovative about being able to help monitor some of our ground stations, which are remote from us. Scott Hicar, SVP of Acquisition Integration, DigitalGlobe Section 3: Key Benefits: The CA UIM Difference By leveraging CA UIM, your organization can realize a number of significant benefits: Reduce cost and complexity. CA UIM helps you eliminate the cost and complexity of maintaining multiple platforms. With the solution, you don t have to purchase, install, maintain, deploy, update and train for multiple point tools. The solution helps you automate monitoring and align it to your dynamic IT environment. By leveraging the solution, your team can stop spending so much time managing their existing management tools so they can spend more time focused on the strategic efforts that help move the business forward. Support faster application innovation. Through its streamlined administration, automation and flexibility, CA UIM puts IT teams in a position to much more effectively support agile operations and DevOps initiatives. Speed issue resolution and improve user satisfaction. CA UIM provides insight into service quality and performance so administrators can better understand and optimize the end user experience. The solution also supports the delivery of more objective, detailed and timely reporting, helping improve transparency between business and IT. Ultimately, CA UIM enables organizations to respond more effectively to the needs of users and customers, and helps improve their perception of your organization s value. Be ready for tomorrow s technological requirements. When you need to start investing in cutting edge technologies, you need your management solution to support those environments. CA UIM currently supports more than 140 technologies and systems and support for more technologies is added regularly. With its broad support of emerging technologies and continued innovation CA UIM enables your organization to gain the management capabilities needed to support faster application deployments and most fully leverage emerging innovations. Section 4: CA UIM Summary CA UIM is relied upon by enterprise IT and service provider organizations worldwide because the solution delivers an unparalleled combination of advantages: Comprehensive coverage. CA UIM represents a single, unified solution and architecture for monitoring and controlling all elements across a heterogeneous IT environment. CA UIM supports more than 140 technologies, and coverage is expanded regularly. Coverage includes physical and virtual servers, networks, storage, databases, applications, user experience, public and private clouds, power and cooling infrastructure and more.

10 10 SOLUTION BRIEF: CA UNIFIED INFRASTRUCTURE MANAGEMENT Intuitive, actionable visibility. CA UIM enables organizations to maximize the value of the solution s end to end visibility, offering advanced, customizable portals, dashboards, alarms and reports. Further, the solution leverages best-practice processes that help you quickly pinpoint and resolve issues. Ease of administration. CA UIM improves operational efficiency through a unified event, performance and SLA management solution. The solution offers automatic deployment, discovery and monitoring, and it offers out of the box monitoring templates that help reduce setup and administration time. Enterprise scalability. CA UIM can securely and efficiently support multiple business units via a robust, multi tenant architecture. The solution has been proven to scale from hundreds to thousands of devices. Flexibility and agility. CA UIM offers a plug-and-play architecture that enables fast, non-disruptive deployment of monitoring. With the solution, you can download, deploy, monitor and report on critical devices in as little as an hour. The solution offers open APIs and an intuitive SDK that enable customers to leverage their own monitoring code and even automate monitoring services. For more details, please visit ca.com/uim Connect with CA Technologies at ca.com CA Technologies (NASDAQ: CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy. Software is at the heart of every business, in every industry. From planning to development to management and security, CA is working with companies worldwide to change the way we live, transact and communicate across mobile, private and public cloud, distributed and mainframe environments. Learn more at ca.com Copyright 2015 CA. All rights reserved. This document is for your informational purposes only, and does not form any type of warranty. CS _0715