Capability Statement 2017

Transcription

1 Capability Statement 2017 Facility Management Essentials Pty Ltd G01 / 33 Racecourse Road North Melbourne, Vic 3051 t: (03) ACN

2 FM Essentials Overview FM Essentials provide a one-stop shop for all your facility management services. We offer clients a unique combination of specialist facility management consulting, best practice maintenance management services, and innovative asset and maintenance management software. Our award-winning business was formed in 2005 and has provided a wide range of facility management solutions across multiple sectors and to clients as broad as Westpac, Bank of Melbourne, Medibank, Origin Energy, Cushman & Wakefield, Melbourne Grammar, The Alfred Hospital, Australian Red Cross Blood Service, YMCA, Godfreys, Aboriginal Housing Victoria, and various levels of government. WINNER FM Essentials was recently awarded Provider of FM Services Outsourced by the Facility Management Association FM Essentials lay the foundations enabling facility managers to succeed. they have been pivotal in providing strategic improvements to the Sydney corporate portfolio, including writing service briefs and specifications, and an FM Operational Manual geared to drive more effective services delivery and operational excellence Always professional, always reliable, always an eye on the big picture, they have become highly valued members of the Group Property team and Westpac Group. Karen Stevens, National Operations Manager, Westpac Group Property 2

3 Consulting Benefits Superior quality facility management and workplace services Ensure regulatory compliance Optimise building performance, asset life and operating costs Align facility management with your organisation s vision, strategy and culture About FM Essentials consulting specialises in Facility Management/Workplace Strategy, Facility Management Mobilisation, Maintenance Planning, Building Condition Audits, Tender Specification Writing, Facility Management Bid Writing, Service Optimisation/Operational Transformation and other related services. Highly skilled resources provide clients with tailored, superior quality facility management and workplace solutions, helping clients to realise cost and service level benefits and deliver genuine value for money, best in class, outcomes. Our strategic approach is geared to achieve results which are aligned with each individual client s unique property portfolio, workplace strategies, and broader business plan. Offering Our services include the development and implementation of Facility Management/Workplace Strategies, Asset Management Plans, Specifications, Procedures, and other essential documents, plus procurement services, and facility management readiness. FM Essentials will also ensure that you clearly understand your responsibilities in the ongoing maintenance of the essential safety measures, essential asset services, and other maintenance services, and that your organisation is equipped to achieve regulatory compliance over the life of an asset. We design and deliver innovative, holistic operating models for workplaces of the future and have considerable experience in operational transformation, saving clients thousands of dollars. They not only developed an integrated, fully shared services model for the new national headquarters, but identified opportunities for improvements, and potential cost savings to facilities management services across the national portfolio There solutions were practical and innovative. Nicole Fitzgerald, Physical Stream Lead, Medibank 3

4 Services Benefits Ensure building compliance with regulatory obligations Optimise operating costs, building performance and asset life Integrated solution combining all your facility management services About FM Essentials provide a one-stop shop for all your facility management services. Our team of experts work with clients providing recommendations on how to improve the performance, safety, and utilisation of their assets, equipment, and properties and provide a complete maintenance management solution that enables organisations to achieve their facility management goals. This includes strategic planning, advice on the latest essential safety measures and building compliance requirements, budgeting, scheduling, asset data analysis and reporting, the procurement and management of maintenance contractors, and the best approach to rectifying defects. Offering We have the knowledge, skills and experience to ensure that you clearly understand your responsibilities in the ongoing maintenance of essential safety measures, and that your organisation achieves regulatory building compliance. FM Essentials can also take care of all your other facility management services requirements, including mechanical, electrical, fire, plumbing, lifts/escalators, general maintenance and a range of other services all delivered as part of an integrated facility management service. Our innovative, best practice facility management services include: Maintenance Planning/Lifecycle Planning Maintenance Management/Work Orders/Contractor Management Essential Safety Measures/Auditing & Building Compliance Reporting & Data Management With the application of innovative approaches to asset and maintenance management, business support services, and workspace management, they were able to generate both short and longer-term cost benefits to our client. They were able to significantly improve service levels across all areas of Group Property. Jacqui Bercov, Project Manager, Montlaur 4

5 Software Benefits Ensure compliance with regulatory obligations Improve the integrity of asset and maintenance data Streamline operating procedures and improve productivity About FM Essentials develop and licence asset and facility management software. fmxpert is a comprehensive asset and facility management software, based on the most advanced platform available to date. Developed in conjunction with facility managers, fmxpert is designed to automate and simplify the day-to-day tasks of asset and facility management, including maintenance planning, contractor management, job management, and compliance, and incorporating reporting tools and features to enhance productivity and cost, quality, and compliance outcomes. Offering Our proprietary asset and facility management software tool, fmxpert, is a user-friendly interface and leading edge database technology. The system s capability incorporates: Maintenance Planning Contractor Management Job (Work Order) Management Compliance Lifecycle Management Reporting and Data Management Many other features The software is also utilised by our team of experts to deliver specialist facility management consulting and maintenance management services, including asset, condition and compliance auditing. The FM Essentials team has been excellent. They knew what our business needed and have delivered in stages to ensure we got up and running with the minimum of disruption... The FM Essentials team is always willing to spend time with us to ensure we understand how to use the system and provide regular updates. Lorraine Riches, Property, Melbourne Grammar School 5

6 Experience Our team s experience includes, but is not limited to, the following: Barangaroo/International Towers Project (60,000 sq. m) Development and implementation of a mobilisation strategy for the organisation s new Agile site, including FM readiness, transition planning, and the management/support of Westpac s FM team. This included the development of a suite of strategic documents. New Victorian HQ (16,000 sq. m) Development and implementation of an FM Strategy for the operation of the Australian Nursing & Midwifery Federation s new multi-function HQ, incorporating a range of university-style teaching environments, the corporate workspace, commercial auditorium, and commercial tenants this included a design review, integrated FM Strategy, and procurement services. Essential Safety Measures Integrated maintenance management solution for an aged care facility, includes maintenance and lifecycle planning, maintenance management, contractor management, auditing and compliance, reporting and data management, customer care services driving a range of cost and service level benefits. Thrive Project (30,000 sq. m) Development and implementation of a comprehensive FM Strategy for the organisation s new HQ, including concept design review, Asset Management Plan, Workspace Services Plan (operating briefs) and service specifications with a focus on the day-to-day support and facilitation of Activity Based Working. Bendigo Hospital PPP Bid Submission Developed and priced operations and maintenance component as part of the PPP Bid Submission including the development of a Strategic FM Plan, incorporating Service Delivery Model, overarching operational strategy and services interface, plus whole of life asset management planning, and detailed costing. 6

7 Local Government Portfolio Condition, compliance and asbestos auditing of >200 properties and structures, comprising schools, offices, libraries, community buildings, and sport and recreational facilities. The annual audits were performed by a combination of structural engineers, building assessors, and asbestos inspectors over a period of 6 months. Exhibition Street Project (33,000 sq. m) Delivered wide range of FM services for fit-out of new Melbourne HQ including development of shared services processes, FM readiness, safety/contractor management, defects management, project transition to BAU, and interim management of the tenancy. Portfolio Condition Auditing Condition auditing of 300 houses (on behalf of Aboriginal Housing Victoria) located throughout Victoria, to determine funding requirement as part of a negotiation with the Department of Health and Human Services for a new master lease. The audit was successfully completed within extremely tight timeframes (10 weeks). Hewlett Packard (Australia and New Zealand) Implemented a business improvement strategy designed to streamline and optimise the delivery of an outsourced FM contract for the management of the national portfolios restructured and strengthened the FM delivery team, reduced operating cost by 10%, improved contract KPI s and improved the overall customer relationship from satisfied to advocacy. QLD State Government PPP Bid Submission (75,000 sq. m NLA) Developed operations and maintenance component as part of the PPP Bid Submission, including Service Delivery Model, overarching operational strategy, sustainability and asset management strategy for A Grade, 5 Green Star building plus Win Themes strategy. 7

8 Our Team Our Leaders Bruce Chaplin Qualifications and associations Managing Director Graduate Diploma of Facility Planning & Management Computer Electronics Level 3 Post Trade Refrigeration/Air-conditioning Licensed Electrical Mechanic St John Ambulance Applied First Aid Experience Bruce has been in the industry for +30 years and has a comprehensive knowledge of the facility management through his work at Telstra and ICI (Orica). He established FM Essentials, and is now a recognised authority and market leader in facility management and software development. His consulting experience includes the upgrade of the Qantas Maintenance Hangar at Melbourne Airport and 650 ANZ Bank Branches, and the role of Project Manager for the design and fitout of Energy Safe Victoria s new HQ. He has provided strategic consulting services to a significant number of clients, including local, state and federal governments. He also possesses significant experience in ongoing asset management of major buildings and portfolios and leads the industry in asset and maintenance management planning. Matthew Cheetham Qualifications and associations Senior Consultant BA (Hons) Degree Geography (Environment/Planning) FMA Award, Provider of FM Services Outsourced 2016 Speaker, Facility Management Association, World FM Day Construction Industry White Card St John Ambulance Applied First Aid Industry Experience/Expertise Matthew has close to 20 years experience working in commercial property and facility management for a number of large multi-nationals, delivering a wide range of major projects in the UK, France and Sweden, as well as Australia. With a background in portfolio management and facility management within the investment banking industry, he brings a wealth of international knowledge to the table. Having worked as the FM/Workplace Lead, delivering projects for ANZ, Medibank, Westpac, Origin Energy, IAG, Australian Unity, Vicinity (amongst others) he is now a highly regarded expert in facility management/workplaces of the future. 8

9 Matthew Capper Qualifications and associations Senior Consultant Real Estate Agents Representative Certificate Victoria Leadership in Energy and Environmental Design (LEED GA), 2010 Safe Start Safety Program, 2009 Institute of Occupational Safety and Health (IOSH) Managing Safely in Facilities Management, 2002 DTZ Permit to Work Course, 2001 DTZ Building Managers Health and Safety Course Experience With over 25 years experience in FM Operations, Customer Account/Contract Management, Continuous Improvement Operational Excellence and Transformation Management, Matthew has previously worked for ISS Facility Services as Regional Accounts Manager for the South Pacific portfolio of Hewlett Packard, managing a team of 12 Facility Managers and overseeing multi-million dollar contracts. He has also performed various roles for Johnston Controls across the Asia Pacific Region and was responsible for the ExxonMobil Global Real Estate and Facilities Account across Asia, consisting of 20 properties across Japan, China, Hong Kong, Australia, and New Zealand. His specialities include service optimisation and cost rationalisation, saving millions of dollars for clients. Troy Chaplin Qualifications and associations National Services Manager Winner of FMA s National FM Industry Awards for Excellence; 2013 Young Achiever of the Year Award Certificate 4 in Business Management Certificate 4 in Applied Design Certificate 4 in Military Leadership Work Safe VIC OH&S Construction Inducted Applied Advanced First Aid Training Experience Troy has worked for 8 years as an in-house Facilities Manager for the Commonwealth Bank and Bank West, managing multiple sites across VIC, TAS and SA on both the retail and commercial portfolios. He also provided out-sourced facilities management services with Jones Lang LaSalle working as an embedded Senior Workplace Manager on the ANZ VIC commercial portfolio and has spent time working on other medium to large portfolios including AAMI, Suncorp, GE. His expertise includes 12 years experience in the strategic planning and implementation of complex business driven initiatives and end-to-end program management. 9