Real World Unified Communications. Presented by: Niki Rapanos, Account Manager, Glenbriar Technologies Inc.

Transcription

1 Real World Unified Communications Presented by: Niki Rapanos, Account Manager, Glenbriar Technologies Inc.

2 Glenbriar Technologies Inc. - Overview Founded 1994 Headquarters Calgary, Alberta with offices in Vancouver and Waterloo Customers More than 500 nationally Ownership Public CNQ (GBRT) Empowering Business Technology

3 Glenbriar Technologies What We Do Glenbriar is an IT Services Company Managed services Network design and installation Unified Communications Sold 3COM VoIP from 1996 Started with ShoreTel in 2000 First ShoreTel Partner in Canada Installations across Canada, US and UK 1,000+ ShoreTel voice switches installed

4 Glenbriar and ShoreTel a perfect partnership Glenbriar is on track to be one of the first Gold certified ShoreTel partners in Canada (to be determined later this summer) Average customer sat. score is 95% Certified installer technicians in Calgary, Waterloo and Vancouver Certified advanced technicians in Vancouver ShoreTel Mobility certified (combined with our Xirrus Wireless certification)

5 Who is ShoreTel? Founded Superior technology designed from a clean sheet of paper in 1996 Headquarters Sunnyvale, California with offices in Austin, Texas, UK, Germany, Spain, Australia, Singapore and Hong Kong Customers More than 20,000 globally Ownership Public, listed on NASDAQ ( SHOR ) No debt, positive cash flow ShoreTel s Pure IP Unified Communications solutions deliver performance, reliability and value with no surprises

6 The ShoreTel Differentiators Unmatched reliability and scalability Switch-based platform with distributed architecture Not server dependent N+1 redundancy Sites operate independently if network fails Scalable 10 to 10,000 users on one platform Low total cost of ownership Feature consistency across locations User interface that sets the standard for ease of use Manage the system as a single image Easiest-to-use ranked #1 by users of Pure IP Unified Communications system World-class customer satisfaction

7 Education Today s Challenges Expectation to continually improve Parent/Teacher Communication Require easy administration to all sites Remote access to schools Easy to Use by Faculty/Staff Reduce training costs Reduce confusion Enhance Security and Safety for teachers and students Integration with third party products Require Economic Efficiencies Decreasing budgets Decreasing personnel

8 How Does Glenbriar and ShoreTel Help These Challenges Schools are in it for the long haul, require a manufacturer and partner that will be around to support it s product Simple, easy to use administration Single site login for all applications, anywhere on the system Knowledge transfer Single image system Easily Scalable Add more schools over time N+1 redundancy High reliability and availability

9 Three Locations 500 Users PSTN Collaboration ShoreTel Director High School 300 Users Collaboration IP WAN Collaboration Contact Center Headquarters Server Distributed Voice Server PSTN School Board Office 100 Users Elementary 100 Users PSTN 9

10 Ease of Administration Features and Benefits IT Administrator Single management interface Browser access from anywhere One interface for all sites Manages the PBX, VM, AA, ACD, CTI, CDR Moves, adds and changes are very quick No command line interface Point and click Easy installation Buy what you need, when you need it Bring up new sites in hours Integrated software distribution Reduced training requirements Good products require little training All district employees on a centralized phone/voice mail system Reduced Operating Expenses Reduced operational expenses

11 Ease of Use across all Schools Faculty/Staff Personal extension & voice mail boxes direct dial to faculty - eliminating hand written messages for teachers. Do not Disturb mode during teaching hours - Allows parents to call without interrupting classes. Directory feature allows teachers to easily find and communicate with other staff Call history records and journal notes for compliancy parent conference logged Shared call answering between schools Group Messaging through VM All Faculty is in the know Ability to assign extension to any phone on the system for staff that travel between schools Reduced Training Expenses

12 Safety and Security Unlike Centrex Feasible for phone in every classroom Enhanced 911 Application ShoreWare Emergency Notification Receives alerts when an emergency call is dialed Sends notification calls to designated clients Sends audible desktop screen pop to clients Pinpoints the emergency location Includes a text messaging feature Acknowledgement of 911 call Time Stamped Increased Safety and Security

13 Integration With. Integrate with First Class for voice mail and fax Integrate Polycom Spectralink phones for teachers on yard duty access to the phone system Integrate with existing speakers, horns, bell systems, clocks, and multi-zone paging via traditional analog interfaces Integrate with ip-based speakers, horns, and clocks Distributed paging application that can page groups of phones per site (from a DVM) Integrate with Nortel PBX

14 Budgets Doing More with Less Modular and scalable Buy what you need, when you need it No hardware breakpoints Add schools as required Low TCO Feature consistency across locations User interface that sets the standard for ease-ofuse Manage the system as a single image When we saw the ShoreTel system, there was really no reason to look anywhere else. It was the ease of adding new users, having call history records, being able to make journal notes about calls, the voice mail feature, integration with Microsoft Outlook, and the control points. Beyond potential cost savings estimated at upwards of $12,000 a month the many features of ShoreTel technology would significantly benefit district communications Bill Freeman, Technical Services Supervisor Dougherty County School System, Albany, GA

15 TCO in $M Lowest Total Cost of Ownership TCO Comparison of major UC system vendors (pre-tax) $35 $30 $32.60 $ year total cost of ownership comparison based on 2011 Enterprise Connect IP Telephony RFP configuration: 2,000 users across 3 sites $25 $20 $21.76 $22.04 Long distance charges Network costs $15 $15.68 Electricity cost System management, MACs, downtime $10 $9.87 Support services (maintenance and upgrades) Implementation and training Capital cost for network upgrade $5 Capital cost for telephony system $0 Source Data: Ferris Research, Inc., Wainhouse Research, Nemertes Research, Alinean Research, The Tolly Group ShoreTel Mitel Avaya Microsoft Cisco TDM

16 ShoreTel Beats All Competitors Again! IP Telephony: All Vendors, Overall Scores ShoreTel 16 Nemertes Research, PilotHouse Awards - Top Providers, IP Telephony, Summer 2011

17 SOME OF OUR VOICE SUCCESSES School District #72 Campbell River Geoff Wilson, Manager of IT Installed 1 site in 2006 Have 140 phones and over 300 extension licenses Integrated with Nortel School District #37 Delta Paul Parsons, Foreman Electronic and Computer Services Installed 1 site in voice switches and 180 phones, with 280 extension licenses Installed at School Board office and several schools Integrated with First Class (for vmail), Synervoice (for outbound dialing)

18 Our Panelists School District #72 Campbell River Geoff Wilson, Manager of IT Computer professional with over 20 years of industry experience Areas of specialization include network administration, server/application/desktop virtualization Large wide area networking, layers 1 to 7 School District #37 Delta Paul Parsons, Foreman Electronic and Computer Services At SD #37 for over 25 years Administrator of existing Nortel PBX and now ShoreTel UC

19 Questions What challenges were you facing when you decided to upgrade your phone system? What did your network look like before UC, and what does it look like now? How do you handle network security? Describe how you have planned your ShoreTel installation? What has been the biggest advantages of your ShoreTel system? Have you seen savings since you implemented your ShoreTel System? What are your top planning suggestions for other School Districts?

20 Questions Glenbriar Technologies Inc. Niki Rapanos Warren Kobbeltvedt Website: