ista Metering and Billing Services Metering, billing & revenue management Danish Embassy 8th + 9th February 2017

Transcription

1 ista Metering and Billing Services Metering, billing & revenue management Danish Embassy 8th + 9th February 2017

2 ista: The Company i Founded in 1902 Active in 26 countries worldwide employees worldwide, in Germany Leader in energy and water management Individual solutions for optimised consumption Servicing 12 million dwellings and 45m devices Slide 2

3 Why metering.. Slide 3

4 Legislation.. EED Art to implement sub-metering in all countries Building Level: Dec 2015 Feasible Tenant: Mid-2017 (awaiting revised BEIS Feasibility Tool) The restructuring of the global energy systems requires new energy efficiency solutions: Art. 7 introduces a mandatory energy efficiency scheme to ensure that certain energy distributors or retail energy sales companies achieve an energy savings target of 1.5%. Equivalent strategic measures can be counted, e.g. billing information. Art. 9 introduces the installation of individual meters / heat cost allocator for central, district heating and hot water. Art. 10 sets up accurate billing / billing information which is based on actual consumption. Art. 11 sets up consumer protection rules for costs of access to metering and billing information. Costs of installation and billing is passed to the resident as beneficiary. Art. 13 penalties shall ensure that billing is implemented according to actual consumption. Slide 4

5 Metering is not just about billing. It s the foundation of services and benefit. Energy management in buildings Protection of people and property Heat and water billing Energy data management Smoke alarm device Leakage detection Energy certificate Drinking water analysis Energy supply Humidity sensor Metering Temperature Logger Radio System M-Bus System Heat and cold meters Heat cost allocator Water meter Our infrastructure & technology Slide 5

6 Smart Tenant metering Solutions State of the Art Technology integrated intelligent infrastructure Two-way radio technology and secure closed data communication chain GSM GPRS Mobile Carrier Computer Center Heat/Humidity/Temp Water Billing Services Smoke Alarm Services: Billing Web Portal Energy Data Management and Billing Information Electricity Gas Supply Property Survey Hardwaremanagement Reading, Data Processing, Billing & other Services Controlling and further Optimisations for additional Savings Slide 6

7 Services Around the Boiler Room Boiler room Consumption Hardware: Data Meters & Communications Legal requirement to measure Renewables (RHI) Performance requirement to measure total heat generation Performance Data Reporting: Alarms & Exceptions Feed in Renewable Tariff recovery Add-on services: System Efficiency Meter readings kwh profiles Flow & return temperatures Fuel Contracting reports Slide 7 Customers: Installers M&E Developers Available via online app 24/7/365 Mobile/Tablet/PC 1min to 1day high resolution data Energy balancing in/out Cost/Revenue control Added value performance data Flow, Return, Volume, Power, Min/Max, I/O, D/A Local sensors Fuel management Customers: Installers Self-managed Alarms Consumption and/or performance Operators/Facilities Management based Fuel Delivery Utility specific (delta T, behavioural water, efficiency, failure, uptimes, End Customer etc.)

8 Types of heat meters - Ultrasonic Ultego III Smart Ultego III Perfect

9 Data Collection A heat meter is a slave device that calculates the amount of heat is generated and stores the information. To be able to collect the data from the heat meter a separate data collection device will need to be used. There are a number of ways of collecting data from a heat meter:- Pulse M-Bus Modbus Handheld / walkby devices Plug in devices Data is usually collected from the meters on a 30min by 30min basis and delivered to a host portal on a day+1 basis.

10 Data collection types Pulse this is a radio frequency signal that is captured by a pulse collector. Pulses can be unreliable and can be missed. Pulses can be converted to Mbus through a pulse to Mbus converter. Meter bus (Mbus) this is the most common form of communication with heat meters. Two core twisted cable, mbus communication card within the heat meters. Connects into GPRS or TCP/IP modem. Open protocol and cost effective. Easy to add and grow network. Modbus this language is used primarily within building management systems where two way communication is required. This communication is used to control pumps, valves, heating systems and is usually licenced per port with a BMS control system. This system is usually closed protocol.

11 Data collection Types (2) Handheld / walkby devices Handheld devices usually connect to the pulse radio network and can read meters locally to the device. This is usually carried out outside an apartment so as not to disrupt the tenant. The handheld devices can be leased or purchased separate to the data collection equipment. Plug in devices The data collection system is located in a reception area or accessible area and a laptop / computer can be plugged in to download the data rom the heat meters. Software is required to be installed on the laptop / PC that is being connected to the data collection device.

12 Types of modems GSM/GPRS Modem DIN mounted Roaming SIM network Mains power required Master and extender Upto 256 units connected Simple to install. Remote commission 2 core no polarity cabling Antenna extenders Compatible with ABB electricity meters

13 Types of modems TCP/IP modem DIN mounted fixed IP network modem Wireless meter compatible Upto 256 devices connected No data costs Can pack more data

14 M-Bus network

15 Sept 2015 General Services around the Property Owner and Tenant Credit Billing Level 0 Data Collection Hardware: Residential Meters & Communications Legal requirement to measure heat delivered Customers: Prepayment Billing Installers M&E Developers HIU Manufacturers Level 1 Consolidated Bill to Landlord Reporting: Heat used Meter readings Landlord cash management kwh profiles Flow & return temperatures Increasing fees & Complexity Customers: (2 nd Sales Process after HW) Property Owners Level 4: SmartPay ESCOs Level 2 Consolidated Bill to Landlord Individual bills to tenants Typical 5 to 10 year contracts Additional dwelling ista SmartPay hardware installed Tenant pays money first via credit or payment cards usage is deducted from the account Level 3 Consolidated Bill to Landlord Billing: Individual bills to tenants Monthly billing ista cash management Customers: (2 nd Sales Process after HW) Property Owners ESCOs Slide 15 No landlord debt risk ista cash management

16 Systems Landscape & Process Overview... All developed during 2014/15 Interim solution SAGE - Account Balance CRM Sales SAP Contracts & Logistics MIRUS - Tennant & Meter Bills Bank & Cash Management Readings - AMM - Mbus Property Details Devices & Installation Tenant & Customer Care Customer Reconciliation Slide 16 MinuteView

17 Sept 2015 General SmartPay Tenant Pays First Prepayment Mode Balance Updates to Dwelling Tenant Top-Up SAP Controls Bank & Cash Management SmartPay installed per dwelling - Screen shows the remaining balance 1. ista portal; credit and debit cards Balance decreases against usage 2. Cash at retail outlets Low Balance Messages to Tenant - - SMS Customer Reconciliation Zero Balance Option to close heat valves Valve Policy Set by Customer Slide 17

18 Sept 2015 General Benefits of a Professional Metering & Billing Service.. Expertise in metering and data integrity Correct meter infrastructure Focus on Data collection and Delivery Backup and redundancy Independence Heat system efficiency Monitoring design & operation performance Independent working for landlord & tenant Capability & experience. Support. Scalable billing and customer care platforms Interfaces to payment and bank providers Landlord & Tenant Portals On-going education and advice Slide18

19 Sept 2015 General On Line Portals for tenants and landlords Tennant Management Consumption monitoring with ista app New unique products Prepayment or Credit Questions? Thank You Tel