IBM Social Business Applications

Transcription

1 IBM Social Business Applications

2 Agenda A brief introduction to IBM Connections What are Social Business Apps How Apps can help A look at Apps Questions

3 Brief about IBM Connections

4 Social Apps for Ensure broader adoption of the social platform, then... Introduce our Accelerators to enhance IBM Connections deployments by providing targeted solutions for users Use the platform to harness employee ideas and energy, then... Extend with our Social Innovation Apps manage ideas, projects and visual communications Get more value from the social platform and content, then... Use our Expertise 360 Apps and social data to find expertise, answer questions and measure engagement

5 Collaboration Services Apps Portfolio Accelerate Employee Adoption IBM Connections Touchpoint IBM Connections Social Sidebar IBM Connections Invite Tap into Expertise IBM Expertise Locator IBM Connections Social Q&A IBM Social Engagement Dashboard Partner Solutions Collaboration Services Kudos Badges Collaboration Services for Panagenda 5

6 Accelerate Employee Adoption Enhance IBM Connections deployments by providing targeted solutions for users 6

7 IBM Connections Touchpoint Engage employees from the start Drive user engagement by providing users with personalized and relevant content suggestions from their initial sign-in to IBM Connections Greets users with a clean, simple interface Guides users to fill in their profile information and upload a photo Recommends contacts for users to add to their network Suggests communities for users to join Requires users to review and/or acknowledge organization messaging or usage guidelines 7

8 IBM Connections Social Sidebar Access and share Connections content from any corporate web page Provide immediate, in-context access to IBM Connections capabilities to increase user adoption and social engagement Surface Social Sidebar on any corporate web page Quickly share status without switching back to Connections Monitor Connections activities easily Customize the UI to match organization branding or visual identity 8

9 IBM Connections Invite Easily include external users in your communities for seamless, secure collaboration Allow users to collaborate in IBM Connections Communities with trusted partners and customers Registers external users and enables them to create and change their password Adds external users seamlessly with no admin intervention required Provides external users access only to specific community content Supports mobile devices and password management 9

10 Tap into Expertise Capture and effectively use expertise to deliver exceptional value to your organization 10

11 IBM Expertise Locator Find experts fast, even while on the go Rapidly access the vast, collective knowledge of experts Search for subject matter experts based on their expertise Contact experts quickly from within Expertise Locator Select from a list of popular keywords to find experts Add and delete tags Send experts network invitations 11

12 IBM Expertise Locator Find experts fast, even while on the go With Expertise Locator, you can. Quickly find an expert based on a topic Contact them through a mobile device Invite them to your network and stay connected Give them the recognition they deserve 12

13 IBM Connections Social Q&A Route questions to experts and share answers socially Enable users to obtain answers to questions routed to subject matter experts throughout your organization Uses analytics to determine which people are the most appropriate to ask Routes questions to inbox and Profile boards of selected experts Stores new questions and answers for future re-use Answers the question immediately if a similar question has already been answered 13

14 IBM Social Engagement Dashboard Visualize your level of social engagement Identify social activity, eminence and influence across your organization Measure behaviors across the social network to improve collaboration Provide users with an overall score as well as scores for Activity, Reaction, Eminence and Network Present organizations with aggregate information on how their organization is doing Create customized reports as part of a services engagement to implement views by organizational units or geographies 14

15 Partner Solutions Implementing Partner Solution Better Adoption 15

16 Partner Solutions Kudos Badges Kudos Kudos badges Leadership & Mission 1.Kudos leaderboards help encourage sustained adoption of IBM Connections. 2. Rewards participation for not just quantity of activity but more importantly quality of contribution. 3. Provides for both the entire environment and community based leaderboards. 4. View just my network of peers or everyone across Connections. 5.Time based leaderboards enable new users to get involved quickly and encourage existing users to maintain their involvement. 6.Shows experts in areas of Connections so you can get help and coaching from your peers. 16

17 Partner Solutions Kudos Badges Kudos badges & Mission 1.Kudos Badges provides a series of out of the box challenges and tasks designed to encourage users to explore and learn the intrinsic business value of IBM Connections. 2.Leverage the provided Badges, customize them, or build your own with custom rules and images. Full multi-lingual support. 3.Badges start simple, and progressively get more difficult to achieve, encouraging users to leverage the more advance features of Connections as well as explore across the various social servic es. 4.Kudos Achievement Levels encourage sustained adoption and ensure users leverage the full range of social services. 5.Kudos Missions show which social services users have learnt, and which they are yet to explore. Badges achieved are displayed on their profile and they can view their remaining badges yet to be achieved. 17

18 Partner Solutions Kudos Badges Kudos Thanks 1. Kudos Thanks is a Peer to Peer recognition and praise capability. Enables IBM Connections users to say THANKS and call out great work with their team and colleagues. 2.Creates a positive culture of encouragement and recognition. Enables the day to day successes to be captured and shared in a positive way. Other users can Like and comment via the Activity Stream. Also allows user to Tag with expertise as part of thanks. 18

19 Partner Solutions Kudos Badges Kudos Awards 1. Provides a framework for a management awards program. 2. Similar to Kudos Thanks but more designed to allow HR/Management to grant significant awards to users such as Tenure/Years of Employment, Certifications and Achievements, and other significant awards. 3. Design a series of Awards or Goals for users to work towards 19

20 Partner Solutions Panagenda ConnectionExpert Key Benefits: Extensive usage analytics to continuously assess adoption and utilization Vital insights into system health and End-to-End application performance simulations Automatic identification of inconsistencies as well as clean-up and optimization potential Highlight Features: Application status and end user performance simulations Continuous verification of search functionality and database connections Application usage summaries, metrics and historical evaluation Community analytics on individual activity, inconsistencies and beyond File library analytics on size, utilization, orphans and more 20

21 Partner Solutions Some more HYPE Innovation Collaboration Services with Kaltura

22 For more information Contact Accelerate Employee Adoption Tap into Expertise Implement Partner Solutions 22