Rural Electrification of Corporation Limited. CORE-IV, Scope Complex, 7 Lodi Road, New Delhi

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1 Rural Electrification of Corporation Limited CORE-IV, Scope Complex, 7 Lodi Road, New Delhi 0003 Corrigendum For Request for Proposal For Supply, Installation, Implementation, Commissioning and Maintenance of Integrated Business Process Management System (IBPMS) Tender Number: REC/PCM/IT/IBPMS/207-8/0 This document is the property of RECL. It may not be copied, distributed or recorded on any medium, electronic or otherwise, without written permission thereof. The use of the contents of this document, even by the authorized personnel/ agencies for any purpose other than the purpose specified herein, is strictly prohibited and shall amount to copyright violation and thus, shall be punishable under the Indian Law.

2 CORRIGENDUM (Dated: ) Basis queries received from bidders and discussions held during pre bid meeting on , the changes and additions to against RFP Ref No REC/PCM/IT/IBPMS/207-8/0 Dated are as below: RFP Section S.no. and Page No. Pre- Qualification Criteria, Page no Terms and Condition 3 Scope of Work for RECL/ RECTPCL/ RECPDCL 4 Instruction to Bidders, Page no Scope of Work for RECL/ RECPDCL/ RECTPCL RFP Clause The Bidder should be CMMI Level 4 or above certified New Clause The Bidder should be CMMI Level 3 or above certified Payment Schedule Refer to Appendix All the deployed resources at RECL/ RECTPCL/ RECPDCL shall be on successful bidder s/oem s payroll. The scope of work shall be inclusive of but not limited to the activities mentioned under the service category. If at any time during the term of this agreement, RECL identifies or information comes to RECL's attention that the successful bidders so may be in violation of any law, ordinance, regulation, or code (or if it is so decree do rad judged by any court, tribunal or other authority), RECL shall be entitled to terminate this agreement with immediate effect. In the event of non- performance of obligation or failure to meet terms of this RFP, RECL shall be entitled to invoke the performance guarantee without notice or right of demur to the bidder. Any amount pending for payment due to non-achieving of milestone/s set under the contract for any other reason solely attributable to the bidder will be included in the remaining amount of the contract value All the deployed resources at RECL/RECTPCL/RECPDCL shall be on successful bidder s/oem s payroll. However, successful bidder may sub contract only L level resources. The successful bidder shall be responsible for the end to end delivery of the services mentioned in the RFP If at any time during the term of this agreement, RECL identifies or information comes to RECL's attention that the successful bidders so may be in violation of any law, ordinance, regulation, or code (or if it is so decree do rad judged by any court, tribunal or other authority), RECL shall be entitled to terminate this agreement. However, a reasonable opportunity to remedy the non-compliance shall be provided to the successful bidder prior to exercising the option to terminate the agreement. In the event of non- performance of obligation or failure to meet terms of this RFP, even after a reasonable opportunity provided to the successful bidder for rectification, RECL shall be entitled to invoke the performance guarantee without notice or right of demur to the bidder. Any amount pending for payment due to non-achieving of milestone/s set under the contract for any other reason solely attributable to the bidder will be included in the remaining amount of the contract value.

3 6 SLA, Page no Integrity Pact, Page no Terms and Condition, Page no Terms and Condition, Page no Terms and Condition, Page no. 58 Scope of Work for RECL/ subject to maximum limit of 0% of the implementation cost and forfeiture of the entire EMD and/or the Security Deposit and/or Performance Guarantee of the defaulting bidder for noncompliance/ delay of milestone. The place of performance and jurisdiction is the seat of the RECL RECL can deduct as compensation from the Performance Security/ Bank Guarantee for failures on the Bidder s part to complete its obligation under the contract as per Chapter 8 If any dispute(s) or differences(s) of any kind whatsoever arise between the Parties, the Parties hereto shall negotiate with a view to its amicable resolution and settlement through a committee appointed by CMD, RECL. In the event no amicable resolution or settlement is reached between the parties within 30 days after receipt of notice by one party, then the disputes or differences as detailed above shall be referred to and settled by the Sole Arbitrator to be appointed by CMD, RECL. The obligations of the RECL and the bidder shall not be altered by reasons of conciliation/ arbitration being conducted during the progress of works. Neither party shall be entitled to suspend the work on account of conciliation/ arbitration nor shall payments to the bidder continue to be made in terms of the contract. The training course proposed by the successful bidder shall also be offered as a regular course i.e. subject to maximum limit of 0% of the implementation cost and/or forfeiture of the entire EMD and/or the Security Deposit and/or Performance Guarantee of the defaulting bidder for noncompliance/ delay of milestone The place of performance and jurisdiction is the seat of the RECL Corporate Office (New Delhi). RECL can deduct as compensation from the Performance Security/ Bank Guarantee for failures on the Bidder s part to complete its obligation under the contract as per Chapter 8. However, successful bidder shall be provided 7 days or approved extended period to rectify such a failure prior to taking any adverse actions or invoking the PBG. Any disputes, differences, whatsoever, arising between the parties out of or relating to the construction, meaning, scope, operation or effect of the contract shall be settled between the RECL and the successful bidder amicably. If however, RECL and the successful bidder are not able to resolve their disputes/differences amicably within 30 days, then the said disputes/differences shall be referred to the sole arbitrator to be appointed by the CMD, RECL The obligations of the RECL and the bidder shall not be altered by reasons of conciliation/ arbitration being conducted during the progress of works. Neither party shall be entitled to suspend the work on account of conciliation/ arbitration nor shall payments (if disputes/arbitration pertaining to payment in question) to the bidder continue to be made in terms of the contract. Deleted

4 RECPDCL/ RECTPCL 2 Scope of Work for RECTPCL, Page no Scope of Work for RECPDCL, Page no. 0 4 Terms and Condition, Page no Terms and Condition, Page no Terms and Condition, Page no Terms and Condition, Page no Functional and Technical Specification, Point no SLA, Page no. 3 as a class room base training at RECL s training institutes. Successful bidder is expected to provide technical training to IT team members of RECTPCL Successful bidder is expected to provide technical training to IT team members of RECPDCL Successful bidder is expected to provide technical training to at least 5 IT team members of RECTPCL Successful bidder is expected to provide technical training to at least 5 IT team members of RECPDCL Payment Schedule Refer to Appendix Payment Schedule Refer to Appendix Payment Schedule Refer to Appendix Payment Schedule Refer to Appendix The solution should have case management frameworks. Crossindustry design patterns for certain types of casework: Service delivery Crisis and incident management Investigative Process-through-decision Cross-industry solutions (such as HR employee management) Industry-specific (Retail banking) Industry-specific (Insurance) Industry-specific case management frameworks (Healthcare payers) Industry-specific case management frameworks (Government, both local/state and national/federal) Industry-specific case management frameworks (Other industries, please specify) The successful bidder shall have to monitor and report SLAs for each entity i.e. RECL, PDCL and TPCL independently. The SLA reports should be submitted to The solution should have case management frameworks to cater to RECL s business. The successful bidder shall have to monitor and report SLAs for each entity i.e. RECL, PDCL and TPCL independently. The SLA reports should be submitted to the IT SPOC of

5 20 Functional and Technical Specification, Point no Scope of Work for RECL, Page no Training and Change Management, Page no Terms and Condition 24 Evaluation Process, Page no. 28, Point C 25 Functional and Technical Specification 26 Functional and Technical Specification 27 Evaluation Process the IT SPOC of respective organizations. The solution should allow the users to set audit percentage for multiple users at different stages, so that the specified percentage of work randomly goes for work audit. Onsite comprehensive warranty should not become void if RECL buys any other supplemental hardware from a third party and install it with this equipment. The training will be held at RECL s training centers, project offices/ sub offices or corporate office locations Training and Change Management The proposed BPM solution should have been implemented with 5000 users per organization globally: More than 8 Implementations Implementations Implementations 2 2 Implementations 0 The solution should support deployment of local web-servers across locations, which connects to central Application Server. The solution should have multichannel support may include mobile phone, smart phone, wireless notebooks, game controllers, other. A* - Bidder should have implemented a BPM/digital office solution with at least 500 users per organization A2* - Bidder should have implemented a BPM/digital respective organizations. The SLA report and penalty shall start from the beginning of the O&M phase. Deleted Onsite comprehensive warranty should not become void if RECL on mutual agreement with successful bidder buys any other supplemental hardware from a third party and install it with this equipment The onsite training will be held at maximum of 2 offices including RECL s corporate office and any other project office/ sub office or RECL s training centre. The CBT content should enable an eight hours training program in total which may be split up activities/module wise. This CBT shall be customized for different interlinked processes mentioned in RFP. The proposed BPM solution should have been implemented with 2500 users per organization globally: More than 6 Implementations Implementations Implementations 2 Implementations 0 Deleted The solution should have multi-channel support may include mobile phone/smart phone, wireless notebooks etc. A* - Bidder should have implemented a BPM or digital office solution or CBS or ERP or Business Process/ operations (using standard OEM product and implemented for multi division and multi location

6 28 Pre- Qualification Criteria 29 Training and Change Management, Page no Scope of Work for RECL, Page no Scope of Work for RECL, Page no. 37 office solution (cumulative users across implementations) The projects to be considered for this criteria shall include implementation of Digital Office or BPM or CBS or ERP or Business Process/ operations involving one or more of supply of software licenses, Database, hardware, operation and maintenance etc. Successful bidder is expected to provide technical training to at least 0 IT team members of RECL. Supply of Software/ Licenses for proposed IBPMS solution (including virtualization software, peripheral applications, database, middleware, back-up software (Dell Netvault ), or any other similar component as required in the proposed solution). Backup Solution (Dell Netvault Additional licenses limited to operationalizing the BPM solution) ) involving one or more of supply of software licenses, Database, hardware, operation and maintenance etc. with at least 500 users per organization A2* - Bidder should have implemented a BPM or digital office solution or CBS or ERP or Business Process/ operations (using standard OEM product and implemented for multi division and multi location ) involving one or more of supply of software licenses, Database, hardware, operation and maintenance etc. (cumulative users across implementations) Rest of the conditions under this clause remain unchanged The projects to be considered for this criteria shall include implementation of Digital Office or BPM or CBS or ERP or Business Process/ operations (using standard OEM product and implemented for multi division and multi location ) involving one or more of supply of software licenses, Database, hardware, operation and maintenance etc. Successful bidder is expected to provide technical training to at least 0 IT team members of RECL at least in two batches. Supply of Software/ Licenses for proposed IBPMS solution (including virtualization software, peripheral applications, database, middleware, or any other similar component as required in the proposed solution) Deleted However, successful bidder is expected to manage and take back-up of the software for their scope of work area. Also, perform the Back-up management services mentioned in the RFP under section Successful bidder is expected to mention the requirment of additional Dell Netvault licenses in

7 32 Terms and Condition, Page no Limitation of Liability Clause 34 Pre- Qualification Criteria, Point no. 35 Pre- Qualification Criteria, Point Risk Purchase Clause Notwithstanding what is stated above, it is agreed upon that the bidder will be responsible to RECL for implementation of the contract. In case of nonperformance of contract by the bidder or the bidder fails to take proper corrective action to perform the contract satisfactorily within a reasonable period as given by RECL or when termination of contract is on account of bidder s default as specified in clause 43(C), RECL in addition to levy of liquidated damages, may terminate the contract and award the same to any other party at the risk and cost of the bidder for carrying out the balance work after giving due notice to the bidder. This clause may be invoked during the period of project implementation as well as maintenance period with effect from the date of signing of the contract. The liability of bidder in case of risk purchase will be to the extent of immediate next higher financial quote (total bid value) or 25% of financial bid of bidder, whichever is higher. -Addition The bidder should be a registered company under Companies Act India Certificate of incorporation annexure 20 (Requirement from RECL) of RFP. Risk Purchase Clause In case of termination of the Agreement in terms of the NIT/Agreement, REC has the right to award the contract to any other party at the risk and cost of the Contractor for carrying out the remaining scope of work, however, the risk of the contractor shall be limited to Total Contract value +25% of Total Contract Value. Limitation of Liability The successful bidder shall not be responsible for indirect damages or remote loss of profit. The total amount of direct liability shall be limited to order value. The bidder should be a registered company under Companies Act India/ Limited Liability Partnership Act 2008 Certificate of incorporation / LLP registered under Limited Liability Partnership (LLP) act 2008

8 no and 2 ( Supporting document required) S.no. Mentioned in RFP Revised Last Bid Submission date Last Bid Submission date hours hours 2 Date of Opening of Eligibility and Prequalification Bid (Part-) hours hours 3 Technical Bid Opening date and time hours Date of Opening of Eligibility and Prequalification Bid (Part-) Technical Bid Opening date and time hours 2 3 Appendix : Updated Payment Schedule Payment Schedule for RECL Milestone -> IBPMS Software Licenses including year onsite comprehensive warranty* Virtualization software (VmWare) Virtualization software Management Layer A - Software & Hardware Supply Supply of Licenses/ Supply of hardware Go-live of Phase - Go-live of Phase - 2 Completion of Warranty for software (i.e. year post go-live of phase 2) 30% 30% 30% 0% 30% 30% 30% 0% 30% 30% 30% 0% 4 Database Licenses 30% 30% 30% 0% 5 Any other Software, Middleware licenses, if any* 30% 30% 30% 0% 6 Servers for IBPMS system including 3 years onsite 25% 50% 25% comprehensive warranty 7 Additional Hardware (if any) 25% 50% 25% 8 Milestone -> Phase B Implementation Cost and Training Completion of Testing Phase Go-live of Phase Go-live of Phase - 2 for respective - phase Completion of Stabilization Phase 40% 40% - 20%

9 9 Phase 2 0 Training Cost additional processes (High additional processes (Medium additional processes (Low (ATS) for IBPMS Software (ATS) for database (ATS) for other software (middleware etc.) (ATS) for virtualization layer (ATS) cost for virtualization software management layer Annual Maintenance Contract (AMC) for Server Annual Maintenance Contract (AMC) for other Hardware Operation and Management Support cost post completion of stabilization phase of Phase 2 Man-year cost for management of virtualization layer 40% - 40% 20% 45% (provided training for phase users is completed) 45% (provided training for phase 2 users is completed) 0% 00% on successful implementation and deployment of process in production 00% on successful implementation and deployment of process in production 00% on successful implementation and deployment of process in production C O&M Support * Payments shall be made on production of license document which should contain details such as license number, date etc. RECL may procure addition licenses in order to additional requirements as per the rate quoted by the bidder. Payments for such incremental requests/ orders shall be made on a pro-rata basis. The minimum commitment for such additional licenses would be 25 users. Payments for operations and maintenance support (i.e. line 4, 5, 6, 7, 8, 9, 20 and 2 in Annexure 4: Commercial Bill of Material), quarterly on arrear basis on receipt of invoice. Cost for all optional

10 items (i.e. line 5, 7,, 2, 3 and 22 of Annexure 4: Commercial Bill of Material), if incurred, shall be paid basis payment milestones mentioned above. RECL may procure additional licenses for virtualization software for other applications on pro-rata basis. This rate should be valid for 3 years from the date of contract. The quoted value shall be honored by respective OEM and shall not be more than price available in government e-procurement portal e.g. GeM, NICSI etc. 23 Payment for RECPDCL Milestone -> IBPMS Software Licenses including year onsite comprehensive warranty* A - Software & Hardware Supply Supply of Licenses/ Supply of hardware Go-live Completion of Warranty for software (i.e. year post golive) 30% 60% 0% 24 Database Licenses 30% 60% 0% 25 Any other Software, Backup, Middleware licenses, if any* 30% 60% 0% 26 Servers for IBPMS system including 3 years onsite 25% 75% comprehensive warranty 27 Additional Hardware (if any) 25% 75% B Implementation Cost and Training Milestone -> Completion of Testing Completion of Go-live Phase Stabilization Phase 28 Implementation Cost 40% 40% 20% 29 Training Cost 90% (provided training for all users is completed) 0% additional processes (High additional processes (Medium additional processes (Low (ATS) for IBPMS Software 00% on successful implementation and deployment of process in production 00% on successful implementation and deployment of process in production 00% on successful implementation and deployment of process in production C O&M Support

11 (ATS) for database (ATS) for other software (Backup, middleware) Annual Maintenance Contract (AMC) for Server Annual Maintenance Contract (AMC) for other Hardware Operation and Maintenance cost beginning post completion of stabilization phase * Payments shall be made on production of license document which should contain details such as license number, date etc. RECPDCL may procure addition licenses in order to additional requirements as per the rate quoted by the bidder. Payments for such incremental requests/ orders shall be made on a prorata basis. The minimum commitment for such additional licenses would be 0 users Payments for operations and maintenance support (i.e. line 33, 34, 35, 36, 37 and 38 in Annexure 4: Commercial Bill of Material), quarterly on arrear basis on receipt of invoice. Cost for all optional items (i.e. line 25 and 27 of Annexure 4: Commercial Bill of Material) shall be paid basis payment milestones mentioned above. 39 Payment for RECTPCL Milestone -> IBPMS Software Licenses including year onsite comprehensive warranty* A - Software & Hardware Supply Supply of Licenses/ Supply of hardware Go-live Completion of Warranty for software (i.e. year post golive) 30% 60% 0% 40 Database Licenses 30% 60% 0% 4 Any other Software, Backup, Middleware licenses, if any* 30% 60% 0% 42 Servers for IBPMS system including 3 years onsite 25% 75% comprehensive warranty 43 Additional Hardware (if any) 25% 75% Milestone -> B Implementation Cost and Training Completion of Testing Phase Go-live Completion of Stabilization Phase

12 44 Implementation Cost 40% 40% 20% 45 Training Cost 90% (provided training for all users is completed) 0% additional processes (High additional processes (Medium additional processes (Low (ATS) for IBPMS Software (ATS) for database (ATS) for other software (Backup, middleware) Annual Maintenance Contract (AMC) for Server Annual Maintenance Contract (AMC) for other Hardware Operation and Maintenance cost beginning post completion of stabilization phase 00% on successful implementation and deployment of process in production 00% on successful implementation and deployment of process in production 00% on successful implementation and deployment of process in production C O&M Support * Payments shall be made on production of license document which should contain details such as license number, date etc. RECTPCL may procure addition licenses in order to additional requirements as per the rate quoted by the bidder. Payments for such incremental requests/ orders shall be made on a pro-rata basis. The minimum commitment for such additional licenses would be 0 users. Payments for operations and maintenance support (i.e. line 49, 50, 5, 52, 53 and 54 in Annexure 4: Commercial Bill of Material), quarterly on arrear basis on receipt of invoice. Cost for all optional items (i.e. line 4 and 43 of Annexure 4: Commercial Bill of Material) shall be paid basis payment milestones mentioned above. Appendix 2: Updated Commercial Bill of Material S. No. Item Quantiti es and UOM 0 For RECL

13 S. No. Item 2 IBPMS Software Licenses including year onsite comprehensive warranty Quantiti es and UOM 0 2 A - Software & Hardware Supply 350 users 3 4 Database Licenses 3 Virtualization software (VmWare) 4 Virtualization software Management Layer Any other Software/ 5 software licenses, Middleware licenses, if any Servers for IBPMS 6 system including 3 years onsite comprehensive warranty 7 Additional Hardware (if any) B Implementation Cost and Training 8 Phase 9 Phase 2 0 Training Cost additional process (High 2 additional process (Medium 3 additional process (Low C O&M Support 4 Support (ATS) for - IBPMS Software 5 Support (ATS) for Database 6 Support (ATS) for other - 5 6

14 S. No. Item software (middleware etc.) Support (ATS) for virtualization layer Support (ATS) cost for virtualization software management layer Annual Maintenance Contract (AMC) for Servers Annual Maintenance Contract (AMC) for other Hardware Operation and Management Support cost post completion of stabilization phase of Phase 2 Man-year cost for management of virtualization layer Total for RECL each year Quantiti es and UOM 0 - For PDCL 2 3 D - Software & Hardware Supply 23 IBPMS Software Licenses including year onsite 23 users comprehensive warranty 24 Database Licenses 25 Any other Software, Backup, Middleware licenses, if any 26 Servers for IBPMS system including 3 years onsite comprehensive warranty 27 Additional Hardware (if any) E Implementation Cost and Training 28 Implementation Cost 29 Training Cost 4 5 6

15 S. No. Item additional process (High additional process (Medium additional process (Low Support (ATS) for IBPMS Software Support (ATS) database Support (ATS) for other software (Backup, middleware) Annual Maintenance Contract (AMC) for Server Annual Maintenance Contract (AMC) for other Hardware Operation and Maintenance cost beginning post completion of stabilization phase Total for PDCL for each year Quantiti es and UOM F - O&M Support For TPCL G - Software & Hardware Supply 39 IBPMS Software Licenses including year onsite 7 users comprehensive warranty 40 Database Licenses 4 Any other Software, Backup, Middleware licenses, if any 42 Servers for IBPMS system including 3 years onsite comprehensive warranty 5 6

16 S. No. Item 43 Additional Hardware (if any) Quantiti es and UOM H Implementation Cost and Training Implementation Cost 45 Training Cost 46 additional process (High 47 additional process (Medium 48 additional process (Low I - O&M Support 49 Support (ATS) for - IBPMS Software 50 Support (ATS) for - database 5 Support (ATS) for other software (Backup, - middleware) 52 Annual Maintenance Contract (AMC) for - Server 53 Annual Maintenance Contract (AMC) for - other Hardware 54 Operation and Maintenance cost beginning post completion of stabilization phase - Total for TPCL for each year Total for each year (for TCO Calculation)

17 The template for commercial bill of material for Server Management Services for servers other than ibpm solution. S. No. Device Type Quantity Unit Rate Total Windows Server 30 2 Linux Server 20 Note:. Price Quoted above shall not be part of TCO and is optional item. However, bidder may be required to match the lowest quoted price for this line item (amongst the prices quoted by all bidders for these line items in this RFP). 2. Scope of work for server management services of other hardware (except in-scope hardware) is similar to server management services mentioned in section of RFP 3. RECL may further request to increase the server management resource as per the rate quoted in the commercial bill of material for server management services of other hardware.