Order to Cash. Achieve Visibility, Process Efficiency, and Customer Satisfaction with Future-proof End-to-End Automation

Transcription

1 Order to Cash Achieve Visibility, Process Efficiency, and Customer Satisfaction with Future-proof End-to-End Automation

2 Be on Top of Your Cash Optimize Cash Flows and Working Capital with Streamlined Inbound Payments Disputes & Deductions Cash Application Credit Management O2C Solutions Risk & Compliance Collections Are you unsatisfied with the speed with which you are able to apply cash for inbound payments? Are you struggling with high days sales outstanding (DSO), prolonged cycle times, and unsatisfying receivables aging due to heterogeneous customer payment behaviors? Are many steps in your order-to-cash (O2C) process still manual? Do you have difficulties in handling the multiple formats filtering in from various systems? And do you lack complete visibility into your order-tocash cycle? Serrala can help you! With our unique O2C solutions we can significantly accelerate your cash application and collections through automation, reduce DSO, handle any kind of payment format, optimize credit management and achieve global visibility of your incoming payments faster. 2

3 Master the Complex Challenges in Your Orderto-Cash Cycle For CFOs, Global Process Owners and Finance Directors it is paramount to have central transparency and control over company-wide cash flows, while AR and Credit Managers are often challenged by laborintensive tasks and different payment behaviors. There are several, multi-layered critical issues and obstacles that need to be addressed if you want to improve your O2C processing: Performance Aim to lower your DSO and bad debt write-offs, decrease the rates of uncollected receivables, unresolved disputes and unrecovered deductions and improve the precision of your credit risk determination and the matching rates in your cash application process. Costs Significant cost reductions can be achieved by reducing the overall processing time. Automate the manual activities that are usually repetitive, relatively simple, rule-based and that tend to be fundamentally predictable. Visibility To develop insightful reporting for informed management decisions you need to access and consolidate data from all entities into one central overview in real time. Compliance Regulations are increasingly demanding. To ensure compliance and business integrity within your company and your business network it is important for you to be able to detect any anomalies and exceptions by rigorously screening your data and activities, investigating suspicious issues and preventing any risk due to fraud, corruption or cybercrime. 3

4 Integrated Order-to-Cash Management by Serrala Our O2C suite offers a comprehensive and secure inbound payment ecosystem that helps you solve the above mentioned challenges intelligently. The suite covers all aspects of the process from credit management to collections, automating the entire process chain with embedded robotic process automation. The suite includes best-in-class cash application and dispute and deduction handling as well as an integrated order and document management solution. It works across all industries, regions as well as formats, supporting scalable future-proof O2C processes enabling you to achieve best-in-class results. With the solutions components you can optimize overall process efficiency and strengthen the collaboration of all the different departments involved in O2C by integrating credit management, collections, dispute handling and cash application into one centralized approach. Credit Management: Increase the speed of credit decisions with automated risk scoring based on customizable scorecards for proactive credit, compliance and risk management. Optimize the collaboration between sales and credit teams with streamlined credit limit approvals and swift processing of credit holds. Rely on robust analytics by supporting the efficient integration of all payment types and sources of business information from B2B and customer portals, third-parties, payment service providers, credit insurers, credit rating agencies, and acquirers. 4

5 Cash Application: Automate the cash application process to the highest degree with machine learning capabilities. Easily handle all types of payment information formats including bank statements, remittance advices, lockbox data, and statements from payment service providers such as PayPal etc. Transparently integrate companywide information on incoming payments into a central overview. Collections and Dispute Management: Facilitate best practices for the collections process by benefiting from standardized procedures, from disputes to write-offs. Dynamically handle exceptional business processes and requirements such as the automation of deductions, rebates, and trade promotions. Meet compliance requirements with easy to use, built-in userdefined approval workflows maintaining various authorization levels. Risk & Compliance Benefit from intelligent compliance and risk management paired with robust analytics and know your customer (KYC) functionalities for real-time validation of customer data. Utilize best-practice compliance management processes that are fully aligned with your compliance policies and standards, including customer compliance scoring, audit-proof customer onboarding and due diligence. Achieve reliable compliance checks for customer screening, supported by integrated connectivity to sanction and politically exposed persons (PEP) list providers, to ensure that your business partners are not involved in crime, moneylaundering, or terror financing. 5

6 Your Benefits The uniquely integrated and automated approach of our universal O2C solution suite is the key driver for enhanced process efficiency and transparency for the entire order-to-cash cycle. It provides you with a proven technology stack supported by dynamic and embedded robotic process automation and machine learning capabilities that automate repetitive processes, while simplifying, streamlining and automating O2C processes for faster cycle times, lower costs and reduced DSO leading to optimized working capital. The solutions provide accurate information in one holistic platform for real-time transparency into critical data enabling better business decisions and improving communication with customers and across the entire internal organization. Our O2C solution suite is selfcorrecting, with an all-encompassing automated process from data retrieval and matching to data visualization, reporting, and archiving, providing intelligent recommendations for streamlining your O2C process so your employees can become more efficient and effective. The Advantages of an Integrated O2C Process: Enhanced process efficiency Real-time transparency in one holistic platform Improved customer communication Faster cycle times Lower costs Reduced DSO Optimized working capital Future-Proof Technology Flexible and Scalable! Deployment As technology follows business needs, we offer different deployment options depending on the solutions you require and the systems you run be it on-premise, cloud or a hybrid approach. Managed Services In constantly changing markets we support you with managed services to make you more agile and flexible in your business. Multiple ERP Systems The suite enables companies to unify and standardize procedures across multiple, fragmented enterprise systems. 6

7 Serrala Brings Clarity to Complexity We are proud to announce our evolution from Hanse Orga Group and welcome you to Serrala. Our new name is inspired by the Sierra de la Serrella, a powerful mountain range in Spain symbolizing confidence and security. Serrala optimizes the universe of payments for organizations that seek efficient cash visibility and secure financial processes. As our company grows and delivers our expertise and solutions to partners and customers around the globe, we wanted a name to reflect our values, express the diversity of our people and amplify our innovative nature. With a suite of future-proof end-to-end payment solutions we provide efficient and secure optimization of your financial processes partnered with experienced first class cash visibility and treasury consulting services. Driven by our enterprising nature, we constantly challenge ourselves to bring relevant innovation to market. Our dedication and reliability empowers and protects our customers and partners around the globe. Serrala supports over 2,500 companies worldwide with advanced technology and personalized consulting to optimize all processes that manage incoming and outgoing payments: from order-to-cash, procure-to-pay and treasury to data and document management. Represented on three continents with 16 regional offices in Europe, North America and Asia, over 550 employees are dedicated to service companies of all industry sectors from medium-sized companies to global players. Taken together, this unique and comprehensive approach enables our clients to achieve the highest possible process efficiency and transparency. Serrala s software family of best-in-class solutions creates a complete payments ecosystem that provides security and compliance at every step of your financial value chain. Our solutions offer different deployment options to meet your specific requirements on premise, in the cloud or as a hybrid solution with managed service components. The SAP-integrated solution portfolio has been certified by SAP for its integration with SAP s latest technology S/4HANA Finance. It has been rewarded repeatedly with the international TMI Award for Innovation & Excellence as Best ERP Based Software and other awards. Over 30 years of industry experience provide us with the necessary knowledge and understanding to be your trustworthy partners. 7

8 Copyright 06/2018 Serrala. All rights reserved. SAP is a registered trademark of SAP SE.