The Intelligent Utility Network: From Concept to Reality. Andres Carvallo CIO, Austin Energy May 2007

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1 The Intelligent Utility Network: From Concept to Reality Andres Carvallo CIO, Austin Energy May 2007

2 Agenda The Future Utility About Austin Energy IT at Austin Energy Old Challenge New Goal How? Summary

3 The Future Utility

4 About Austin Energy 10th largest public power utility in the USA Over $1.2 billion in annual revenues Servicing 380,000 premises representing around 41,000 businesses and 1 million consumers Leader in conservation and renewable energy Leader in the use and management of distributed generation Leader in using the best IT solutions to deliver a fully-integrated and self-healing utility

5 IT at Austin Energy Today 100 projects per year 380,000 meters, 150 enterprise apps, 300 servers, 1500 PCs/laptops, 600 phones, 200 pagers, 30,000 thermostats Monitoring around 165,000 devices in real-time today 500 sq miles of fiber network, 1 voice circuit network, 3 wireless data networks Over 260,000 calls per year 10 terabytes of real-time data per week 3 terabytes of security data files per month 500k billing transactions per month $1 billion in hedging transactions per year 4 million data transactions per week $3.5 billion in assets

6 Old Challenge: Legacy, No trust, etc. TimeSheets CRM QSE FSA Risk Mgmt. REIP Magic SmallWorld ED3 AFS2 IMS Oracle MMS PowerOn FeederAll CIS ecombs Avantis DataOne Storms SCADA EMS Banner EBPP PIAC Complex Billing Asset Management MS Office Professional

7 Legal Regulatory Affairs EH&S DSM Risk Management Asset Management Contract Management Corporate Human Resources Executive Dashboard / Portals / Web Services Workflow / Business Intelligence / DWs / DBs New Goal: Energy SOA Budgeting and Accounting Financial Management Treasury Management Controlling Regulatory Accounting Purchasing GenCo TransCo & DisCo RepCo EMS / SCADA QSE Distributed Control Sys Load Balancing Distribution Automation Energy Trading Emissions Mgmt Sys Call Center Lab Mgmt Sys CRM / CIS / Billing Metering Materials Mgmt / Asset Mgmt / Facilities Mgmt / GIS CAD / CAE Applications and Tools Clean Energy Programs Value-Added Services Work Management Portfolio Management / Project Management PDAs / Smartphones / PCs / Servers / IT Management System / / MS Office / App Servers Voice and Data Networks (Wired / Wireless)

8 New Standalone Dashboards

9 New Integrated Dashboards

10 New Intelligent Grid Generation Fleet Industrial Customer Residential Customer Transmission System Distribution Substation On-Demand Response Transmission Substation Distribution System Information Bus Energy Bus Pervasive/Wireless Bus Embedded Line/Premise Sensors Electric/Gas/Water Meters Embedded Asset Sensors ISO/RTO Distribution Control Center Mobile Field Force

11 New Integrated Applications Applications AMR Conservation Customer Care Distribution / Substation Automation Security And Valued Added Services More Data Interval Meter Reads Load Profiles Demand Usage Power Quality Curtailment Status Chiller Flow Data Critical Peak Pricing Outage Status Off-Cycle Reads Theft Detection Outage Status Circuit Status Substation Power Quality Video Surveillance And Valued Added Services Program Impact: Enhancements and Additions Outage Detection From Manual Reads to AMR Energy Mgmt Services Demand Response Load Shedding Load as a Resource TOU Rates Outage Notification Billing Consolidation Trouble Account Management Customer Loyalty Programs Mobile Data Reliability Enhancement / Outage Restoration T&D Planning Automated Controls Asset Protection Homeland Security Internet and VOIP

12 Network Technology Choices

13 Wireless Technology Choices (proposed) WAN 400Mhz, 800Mhz, 900Mhz, 2.5G, 3G MAN Wi-Fi Mesh WiMAX (802.16), MeshNetworks ZigBee LAN Wi-Fi HomeRF PAN Bluetooth UWB (802.15)

14 Load Control Contact Account New Intelligent Home Premise End User Circuit AMI Operations Outage Management System Web Usage Display In-Home Display Smart Thermostat Other Smart Appliances Electric Meter Network Module Network Network Firewall Field Technician Data Center Distribution Operations Program Management Billing and Customer Service Electric Service Point

15 New Benefits For Customers Faster notification and restoration times from outages Receive usage information to better understand and manage their bills, and ability to participate in energy efficiency and demand response programs Reduced inconvenience by no longer needing to unlock gates and tie up dogs for meter reads Improvements in timeliness and accuracy of billing, fewer estimated bills Remote service turn-on and shut-off Customer can call Utility Customer Service for realtime meter read or via data on in-home display/portal Customer can manage DSM appliances via portal Ability to participate in other tariff options

16 New Benefits For Utilities Reduced operating costs (less truck rolls) Improved outage management ability to quickly determine if power is off or on Reduced number of delayed and estimated bills Reduced energy theft Lower procurement costs Improves Load Profiler Improves Distribution Load Management and Planning Greater Historical Load and Usage Data Better Asset Management and Maintenance Time-Of-Use Pricing, pre-paid, and flat bill programs Reduces need for additional generation and transmission capacity Supports any PUC s price-responsive tariff requirements

17 Summary: The Intelligent Utility Network 1. Lead transformation with SOA and DW/BI (MDM) 2. Follow with AMI program to reach every meter and key assets 3. Feed DMS and build connection to OMS, GIS, and AMS/MMS. 4. Feed SCADA/EMS and Planning Tools as needed. 5. Feed CIS to enable new DSM/DR programs and billing rates

18 Any Questions??? Tel. (512)