OMNICHANNEL COMMERCE SOFTWARE FOR RETAILERS AND BRANDED MANUFACTURERS

Transcription

1 OMNICHANNEL COMMERCE SOFTWARE FOR RETAILERS AND BRANDED MANUFACTURERS 1

2 WHY KIBO COMPREHENSIVE, CLOUD-BASED COMMERCE SOFTWARE THAT EMPOWERS USERS, GROWS SALES, AND EVOLVES WITH THE CHANGING NEEDS OF RETAIL Help your teams work smarter Achieve more with increased capability and less effort Become the agile seller Quickly adapt to move at the speed of consumer demands Connect your entire ecosystem Deliver seamless experiences with fully aligned operations 2 kibocommerce.com

3 UNIFIED COMMERCE DELIVER CONNECTED, PERSONALIZED EXPERIENCES THROUGHOUT YOUR CUSTOMER S JOURNEY Ask Engage Discover Explore Buy Receive Use Targeted marketing, search & site personalization Digital experiences consistent with store experience Multi-channel commerce Flexible, customer driven fulfillment and service ECOMMERCE Powerful commerce management Differentiated digital experience ORDER MANAGEMENT Enterprise available-to-promise inventory Intelligent and flexible order routing Development and extensibility Configurable fulfillment workflows MOBILE POINT OF COMMERCE REAL-TIME INDIVIDUALIZATION Intuitive retail associate platform Save the Sale and Endless Aisle capability Front and back store operations management Online customer data hub Self-service marketing and merchandising console Real-time personalization engine 3

4 ECOMMERCE Kibo ecommerce is a modern solution offering a wealth of features in a simple experience. With elegant, easy paths to purchase, you can sell more and win repeat customers. Fully responsive templates deliver effective online shopping experiences that are personalized to the customer. A multi-tenant SaaS platform provides you seamless regular upgrades so you are always on the leading edge of commerce capabilities. 4 kibocommerce.com

5 DIGITAL EXPERIENCE With Kibo, you can differentiate your end-to-end brand experience for every device. Your merchandising team can configure faceted search, SEO, promotions, discounts, single click checkout, and more. Native responsive design Launch and update any number of stores in minutes Built-in widgets for easy editing Powerful marketing and merchandising capabilities COMMERCE MANAGEMENT Kibo s powerful and intuitive set of commerce management tools let you focus on growing your business instead of dealing with disjointed tools. Infinite master and child catalogs Powerful UI for pricing and catalogs WYSIWYG page builder with drag and drop widgets, content, and layout Modern and intuitive admin experience DEVELOPMENT AND EXTENSIBILITY Kibo Dev Center provides the resources and development tools for harnessing the power of Kibo. Through Dev Center, front and back-end developers can manage the entire lifecycle of sites, including theme development, integrations, custom applications, pre-production testing, and deployment. Complete API & SDK suite Every capability exposed in programmatic layer Arc.js technology to extend microservices and web applications Unlimited sandbox provisioning for pre-production testing 5

6 ORDER MANAGEMENT Kibo Order Management System (OMS) provides an agile omnichannel platform that optimizes fulfillment channels, all commerce, and all supply chain partners. Propel and future-proof your business with a clear and comprehensive order management system. Quickly deploy sophisticated omnichannel fulfillment models that enable in-store save the sale, anywhere returns, seamless call center experiences, and visibility to enterprise-wide inventory. Kibo is an amazing program for us because we were able to sign up and instantly, within two months, have a platform that we could get all of our 7,300 servicing dealers to use. It is a beautiful platform for us. Subaru Industrial Power Products Dylan Rewoldt - OEM Sales and Marketing 6 kibocommerce.com

7 INTELLIGENT ORDER ROUTING Fulfill faster with intelligent order routing and workflows while minimizing costs. Easily group and prioritize your fulfillment locations to meet your unique business needs. Kibo OMS will help reduce markdowns, improve operational efficiencies, and delight customers with a seamless fulfillment experience. Define, manage, and evolve all omnichannel fulfillment locations in a single data model Represent, organize, and prioritize diverse inventory locations Apply and evolve complex order routing rules based on cost, product, location, and other variables CONFIGURABLE ORDER MANAGEMENT WORKFLOWS With Kibo OMS you can accelerate rollout of new process workflows and geographies, increase inventory turns, minimize training burden, and maximize productivity of in-store associates. Smoothly and successfully handle all exceptions as they arise Customizable workflows to best suit your business Quickly implement and adjust popular fulfillment options such as in-store pickup, ship-from-store, ship-to-home, or vendor drop-ship ENTERPRISE OMNICHANNEL AVAILABLE-TO-PROMISE (ATP) Leverage a global view of inventory across all locations to drive the most optimal fulfillment plans. Kibo OMS allows users to increase sales conversion rates based on flexible fulfillment options and decrease order abandonment rates from out-of-stock conditions. ATP is the foundation of the omnichannel consumer experience. Single source of real-time inventory data serving all omnichannel customer touchpoints: ecommerce, retail stores, and customer call centers Never experience out of stock results Confidently sell online for in-store pickup 7

8 MOBILE POINT OF COMMERCE Kibo Mobile Point of Commerce (mpoc) reduces complexity, supports rapid innovation, and scales to be the only platform you need to manage your retail business. We provide retailers the ability to drive innovation. Kibo mpoc has full point of sale capability and so much more. It supports all aspects of the instore experience including checkout, line busting, save the sale, endless aisle, omnichannel services like in-store pickup, and an instant view of a customer s lifetime value. Manage your retail business and customers on a single future-proof platform. As the retail market continues to evolve, easily roll out more stores, pop ups, and sales events with cloud-based technology that supports you into the future. 8 kibocommerce.com

9 INTUITIVE RETAIL ASSOCIATE PLATFORM Empower your store associates to provide unparalleled customer service, drive sales transactions, and execute in-store operations. Kibo mpoc is built for mobile. With only minimal training, your store associates will quickly be assisting customers anywhere in the store, providing unparalleled service. Platform accessible anywhere and on any device Real-time transaction and customer data Seamless omnichannel visibility and ordering Unified customer view with purchase history, brand and product preferences, preferred shipping information, and wishlist capture Drive better customer experiences SAVE THE SALE AND ENDLESS AISLE Quickly and easily provide customers information on inventory in your warehouses, stores, or with the brands you stock. Empower store associates to reserve products or place orders for delivery or in-store pickup. Cross-channel inventory visibility with endless aisle capability Ý Ý In-store save the sale of sold out or special order items Single checkout for online and offline products UNIFY FRONT AND BACK STORE OPERATIONS Pull together your point of sale, warehouse, inventory and order management, staffing, and CRM systems within one single platform. Coupled with real-time visibility into customer data, we provide retailers with the tools to make up-to-date decisions and drive business results. Support customer pickup for both online and call center orders to drive more traffic into stores Manage both front and back store operations with one retail associate platform 9

10 REAL-TIME INDIVIDUALIZATION DRIVE GROWTH AND LOYALTY WITH ONE-TO-ONE PERSONALIZED EXPERIENCES Engaged customers are more likely to convert, spend more, and become repeat customers with lower acquisition costs and higher lifetime value. Kibo Real-Time Individualization (RTI) works with existing ecommerce, CMS, and call center systems to drive relevant experiences across devices and touchpoints. Combining big data, machine learning, and real-time streaming data technologies, Kibo RTI delivers on the promise of one-to-one experiences at scale. Console Usability Organizes merchandising strategy in the same way you organize your site and operations One console and engine for content, promos and products, engagement and revenue tests 1:1 at Scale Ý Ý Captures and stores data about each customer and uses customer preferences to drive personalized items Higher Engagement & Revenue Performance Consistently outperforms other leading platforms in head-tohead engagement and revenue tests 10 kibocommerce.com

11 SMART CUSTOMER DATA HUB Collect, connect, and enhance data about each customer across online devices and offline touchponts. Collect customer data Connect data across sources Ultra-fast access for online apps REAL-TIME PERSONALIZATION ENGINE Deliver smart, personal experiences across existing systems and touchpoints. SELF-SERVICE MARKETING AND MERCHANDISING CONSOLE Empower online merchandisers and marketers to drive higher conversion and brand centric experiences for customers. Apply domain knowledge Promote items Enforce brand guidelines True machine learning New individualization algorithms Real-time interaction support 11

12 FIND OUT HOW KIBO POWERS OUR CUSTOMERS ACHIEVEMENTS Kibo is a leading omnichannel commerce platform for retailers and branded manufacturers with over 800 customers fulfilling orders in 75 countries. Clients achieve optimal performance and loyalty through truly connected customer experiences across customer devices and retail touchpoints. Kibo s unified approach includes a leading ecommerce platform, big data 1:1 personalization, mobile POS, and distributed order management delivered via a modern, cloudbased infrastructure. The Kibo platform can scale as clients grow their business while maintaining a low cost of ownership and faster time to market than other solutions. Kibo enables you to reach higher peaks of sales and customer loyalty. No matter the challenge, Kibo powers your success. To find out more visit or call Kibo at info@kibocommerce.com