Product & Supply Chain Improvement. IAQG Council. Moscow, Russia 23 May 2013

Transcription

1 Product & Supply Chain Improvement IAQG Council Moscow, Russia 23 May 2013

2 Content: Team Composition PSCI Strategic Objectives SCMH Status o Introduction to SCMH and Content o Writing Team Progress o SCMH Hit Counter and Survey Results o How to access the SCMH Status of PSCI 2013 Tactical Objectives Summary & Support Needed Page 2

3 Product & Supply Chain Improvement Team composition: International Leader Bernard Lauras (Airbus) No change Sector Leaders Bernard Lauras (Airbus) Dale Gordon (Aerojet) Christian Buck (Safran) Deborah Oberhausen (UTC) Motoko Iwadare (MHI) interim Until Shuji Komori (FHI) is replaced IAQG Contractors Darryl Hue Susan Parsons Page 3

4 Product & Supply Chain Improvement strategic objectives Reduce the number of customer specific requirements flowed to the supply chain Increase confidence that being 9100 series certified will improve quality and delivery performance and reduce surveillance costs Page 4

5 Focus on How through SCMH 91XX Requirements Inputs for new revision of 91XX 91xx Includes Providing guidance material and best practices on how to meet requirements and achieve objectives SCMH Guidance material, tools, training Page 5

6 SCMH Project Status Recently Published/Updated (since last IAQG meeting) Chapter 1: Sales, Master Scheduling & Sequencing Overview (additional material completing existing one) Nov 12 Chapter 3: 9115 Software Guidance Material (three additional sub-sections completing existing material) Dec 12 Chapter 7: Managing Product and Process Variation in Support of 9103 Guidance Material Updated Oct 12 Chapter 11: Delivery Metrics Definition Guidance (New section) Nov 12 Page 6

7 SCMH Project Status Active projects, publication prior to next IAQG meeting Chapter 5: Planning of Product Realization (possible delay) Chapter 8: Advanced Product Quality Planning APQP Chapter 10: Counterfeit and Suspect Unapproved Parts Prevention Chapter 11: Process Mapping - VSM based Page 7

8 1. Sales, Master Scheduling & Sequencing 2. Contract Requirements & Flow Down 3. Design & Development 4. Suppliers sourcing selection & approval Master Scheduling Requirements & Flow Down Templates Contractual Requirements Review & Management Guidance Special Requirements & Critical Items Software Guidance (9115) Quality Aspects of New Product Development Supplier Selection and Capability Assessment Product Performance Detailed Assessment Checklists 5. Plant, material, skills, capacity planning & scheduling Planning of Product Realization 6. Order Management and logistic (Internal & external) Order Management and logistic 7. Manufacturing and Inspection 9103 Material for Key Characteristics 9102 Material for First Article Inspection Foreign Object Debris (FOD) 8. Supplier operational management and product validation Notification of Change Tool Supplier Quality Mgt Basics Sub-tier Supplier Control Management APQP 9. Control of non conformities, corrective and preventive actions Root Cause Analysis & Problem Solving Control of non conformities Preventive Action 10. Customer Support (Control of service operations) Counterfeit & Suspect Unapproved Parts Work Transfer Configuration Mgmt Risk Management Delivery Metrics Definition Appendices 9100 Rev C Deployment Support People Capability PCAP 001 Link to ICOP Overview 9100/SSCA/PPDAC Comparison Process Mapping (VSM Based) Page 8 Available Work In Progress Future

9 SCMH Hit Counter (May data) 68,753 visitors (since start of tracking) - 14,873 since Fall 2012 IAQG Meeting Doubled from previous 6 months. Downloads since Fall IAQG meeting - 12,760+ avg. per month Stable Page 9

10 SCMH Survey Results 903 as of May 2013 (263 since Sept. 2012) 92 % Users found the SCMH Very Useful / Useful 81% are likely / very likely to use the information in company procedures 71% are likely / very likely to share or use the material with their suppliers 82% find the SCMH Easy / Very Easy to navigate. 94% of users will recommend the SCMH to others Slight Increase Page 10

11 SCMH Chapter Hits May 2013 Hits are heavier where more and new material exists, i.e. Training, Forms & Checklists Appendix 7% Ch.1 Schedule 8% Ch.2 Contract 8% Ch.11 Business 19% Ch.3 Design 10% September 2012 Ch.10 Support 1% Ch.9 Non Conf. 9% Ch.4 Sourcing 9% May 2013 Ch.8 Supplier 10% Ch.7 MFG. 15% Ch.5 Plan 2% Ch.6 Order 2% Page 11

12 Sample SCMH Survey Comments Happy Customers thank you team IAQG Feb 2013 This is a very excellent hand book with clarity performance of the QMS Dec 2012 As a registrar AEA Lead Auditor, I can influence and recommend the use of the handbook by the client to assist them in process improvement. Dec 2012 Recommendations Less color or printer friendly format. Everything is very nicely done, thank you. Nov 2012 more languages like Spanish or French Jan 2013 Chapter 5 & 6 examples would be helpful Jan 2013 for Page 12

13 How to access SCMH? Page 13

14 How to access SCMH? Direct access to SCMH page: Page 14

15 How to access SCMH? Page 15

16 How to access SCMH? Detailed content and direct access to procedures, training presentations, templates, forms, etc Page 16 Ask questions, comment on content, etc. Don t forget to give your name if you expect an answer!

17 2013 Tactical Objectives Product Supply Chain Improvement 2013 Objectives Status PSCI PSCI PSCI PSCI PSCI Define a way of working to support new 9100 revision (provide recommendations about future content). Target End Feb 13 Provide first inputs to Requirement stream: Target: July 13 Publish 4 new SCMH sections Identify better process to select future SCMH sections (based on need / added value for the industry, level of available supports, etc): Target date: Montreal IAQG Review mechanism to identify if and how to subcontract SCMH related activities (step approach based on value / availabilities of resources and S/C costs): Target date: First ideas Moscow IAQG, completed Montreal IAQG Launch SCMH webinar awareness pilots and propose plan for further development based on users feedback: Target Montreal IAQG Page 17 Legend On plan Off plan, but recoverable Off plan, not recoverable

18 Propose improvement of 9100 to Reqts stream Actions agreed in Moscow F2F mtg Map existing SCMH Sub Chapters to associated 9100 chapter Identify ISO (non bold) and 9100 (bold) requirements Identify if missing requirements and/or need to clarify/complement 9100 content Topics already identified as potentially to be amended in the standard: Page 18 Work transfer FOD Counterfeit/unapproved parts Scrapping Requirements flow down and compliance verification APQP/PPAP Configuration management Project management for small companies Qualification / Competencies (evaluation and management of competencies

19 Identify process to better select future SCMH sections Page 19 A. Collect SCMH topics of interest 1. Send letter once a year to members requesting topics of interest (Identify current topics for awareness) 2. Update existing SCMH survey by adding specific question regarding new potential topics of interest, rationales, and point of contact if volunteering to support. 3. Add a survey paragraph to the IAQG newsletter. B. Validate future projects 1. SCMH team to analyze survey results and propose topics 2. Prioritize projects, evaluate added value vs efforts required to produce, and clarify scope for those selected 3. Share the selected topics with the SWG prior to launch. C. Promote the Project within Sectors and IAQG community to populate project team and launch with adequate support

20 Review mechanism to identify if and how to subcontract SCMH related activities Basic rules: No contractor to lead project team Contractors to be used only when determined to be necessary by SCMH team (facilitate, edit, collaborate, advise, etc.). All contractors to have a statement of work for each project Exceptions to be limited to the minimum and to be managed on case by case basis Page 20

21 Launch SCMH webinar awareness pilots and propose plan for further development Scope: Webinars (or SCMH Awareness Forum Discussion Format: 1 hour 10min: Overall presentation of SCMH 50 min: Zoom on one section (5 to 10 pages presentation and open discussion) First pilots prior to Montreal Sub-tier Supplier Management FOD Page 21

22 Need to continuously improve alignment between SCMH content and industry expectations/added value Improve method for gathering data from SCMH users First time visitors First download of a SCMH material (requiring address registration) Asking few questions about industry, business, how got knowledge of SCMH, etc. Allowing generating listing of users Improve reporting to IAQG and sectors on status and content of projects Page 22

23 Summary and support Needed SCMH usage is increasing with increased satisfaction from users SCMH material development continues Help us to reinforce the SCMH by providing direct support Express your ideas regarding content and volunteer on future projects Communicate awareness of the SCMH throughout your companies and your supply chain! Use the SCMH Survey and provide feedback PSCI team aligning its activities to the new IAQG strategy in coordination to other streams Page 23

24 Questions?