Information Technology Consolidation Position Transfer Report. November Office of State Budget and Management

Transcription

1 Information Technology Consolidation Transfer Report As directed by Senate Bill 202, Section 6.17(b) November 2009 Prepared By: Office of State Budget and Management

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3 INTRODUCTION Scope of Study Section 6.17(a) of Senate Bill 202 directs the Office of State Budget and Management (OSBM), in coordination with the Office of Information Technology Services (ITS), to submit a written report on the transfer of positions associated with the implementation of the Information Technology Consolidation project. The report shall include the following: (1) The numbers and types of positions transferred to the Office of Information Technology Services from other State agencies, an explanation as to why each position was moved to the Office of Information Technology Services, the cost associated with each position, and how that cost is allocated. (2) The number and types of information technology positions remaining with each State agency, an explanation as to why the positions were retained by the agency, and the total cost for each position. (3) The number and location of positions eliminated as a result of IT consolidation and the associated cost savings. (4) Any new positions created within the Office of Information Technology Services to support IT consolidation, the reason each position was created, and the associated cost. BACKGROUND SB 991 required the Office of State Budget Management (OSBM) and the Office of Information Technology Services (ITS) to develop a plan to consolidate information technology (IT) infrastructure, staffing, and expenditures in executive branch departments where a Statewide approach would be more economical. The consolidation provisions of SB 991 provided an opportunity for North Carolina to restructure and refocus information technology. This restructuring of management and personnel can better align people, hardware and functions so that departments are able to focus on their core missions. It can also reduce risk to critical operations, reduce costs at an enterprise level, and ensure minimum standards for IT infrastructure statewide. To date IT consolidation has been implemented in a measured, phased approach. Phase I included five agencies and was completed in The agencies included in Phase I were the Governor s Office, Lt. Governor s Office, Office of State Budget and Management (OSBM), Department of Administration (DOA), and Office of State Personnel (OSP). Phase II included eight agencies and commissions: the NC Industrial Commission (NCIC), Department of Juvenile Justice and Delinquency Prevention (DJJDP), Dept. of Cultural Resources (DCR), Office of State Controller (), Dept. of Commerce (proper), Alcoholic Beverage Control Commission (ABC), Commission of Banks (COB), and the Office of Administrative Hearings (OAH). Phase II is close to completion and the initial Phase III work is underway. A key aspect of successful consolidation is staffing. A high service level must be ensured after consolidation and staff is essential to that. In addition, staffing has budgetary implications as well since salaries and benefits make up a large portion of any agency s budget. This report takes a closer look at the IT positions that either were transferred to ITS as part of Phase I or Phase II, remained at the consolidated agencies, or were created to implement the IT consolidation program

4 FINDINGS (1) The numbers and types of positions transferred to the Office of Information Technology Services from other State agencies, an explanation as to why each position was moved to the Office of Information Technology Services, the cost associated with each position, and how that cost is allocated. There were a total of 42 positions transferred from the agencies consolidated through the first two phases of consolidation. These positions provided the IT infrastructure support within each of the consolidated agencies. Since ITS is accountable for these services post-consolidation, the positions were transferred to ITS. While the positions / people were transferred to ITS, the salaries budgeted for those positions remained at the agency to assist in covering the ITS monthly invoice. The cost of these transferred positions to ITS is recovered through the monthly rates billed to the agency customer base subscribing to that ITS service. Roles of many of the transferred positions were expanded to provide support to multiple customers instead of the single agency that the position previously supported. Individuals transferred to ITS were placed into one of 12 service divisions at ITS. There are two tables below. Table 1 shows a breakdown of these divisions, the number of FTE s who went to each division and the total funds associated with the salaries of those individuals. Table 2 provides the details on the specific positions that transferred from each consolidated agency. The last four positions in the second table are positions that were reallocated to other areas of ITS outside of consolidated services. This was possible because, generally, the consolidated positions are handling a higher workload than they were before consolidation. Table 1 s Transferred to ITS during IT Consolidation Agency s Transferred Into Following Divisions of ITS Number of FTE s Transferred Group Totals Client Services - Desktop Support 23 $1,553, Client Services Field Services 4 $273, Client Services - LAN Services 2 $160, Client Services Service Desk 1 $53, Distributed Services Management - Distributed Platform Services 4 $359, Distributed Services Management - Network Security Services 1 $103, IT Operations Management - Platform Operations 2 $173, IT Operations Management - Network Operations Support 1 $81, Architecture and Engineering - Platform Engineering 1 $90, Identity Services 1 $93, Service Delivery CSI and Problem Management 1 $83, ITS PMO / Service Transition - Service Asset & Configuration Management Total FTE s Transferred from Consolidated Agencies to ITS 1 $119, Total s Associated with Loaded Salaries 42 $ 3,144,

5 Table 2 Detail of s Transferred from Agencies From Original Service Area Current Service Area Loaded Salary Client Services - Desktop Support JJDP JJDP -YOUTH SRV ADMIN, MIS ITS CS Desktop Services Team Two $64, JJDP JJDP -YOUTH SRV ADMIN, MIS ITS CS Desktop Services Team Two $91, JJDP JJDP -YOUTH SRV ADMIN, MIS ITS CS Desktop Services Team Two $67, JJDP JJDP -YOUTH SRV ADMIN, MIS ITS CS Desktop Services Team Two $65, JJDP JJDP -YOUTH SRV ADMIN, MIS ITS CS Desktop Services Team Two $65, JJDP JJDP -YOUTH SRV ADMIN, MIS ITS CS Desktop Services Team Two $80, JJDP JJDP -YOUTH SRV ADMIN, MIS ITS CS Desktop Services Team One $72, JJDP JJDP -YOUTH SRV ADMIN, MIS ITS CS Desktop Services Team Two $94, JJDP JJDP -YOUTH SRV ADMIN, MIS ITS CS Desktop Services Team Two $60, JJDP JJDP -YOUTH SRV ADMIN, MIS ITS CS Desktop Services Team Two $74, OSP Desktop Support Desktop Support (Vacant) $52, OSP Computing Services Desktop Support $80, DOA Desktop Support Desktop Support $68, DOA Desktop Support Desktop Support $60, DOA Desktop Support Desktop Support $65, DOA Desktop Support Desktop Support $47, BEACON Systems Desktop Services $68, Commerce Information System Service Desktop Services $97, Commerce Information System Service ITS CS Desktop Services Team Two $61, Commerce Information System Service ITS CS Desktop Services Team Two $61, DCR DCR Historical Resources, Archives and Records ITS CS Desktop Services Team One $57, IC Administration ITS CS Desktop Services Team Three $49, IC Administration ITS CS Desktop Services Team Three $44, Client Services - Field Services Total $1,553, DCR DCR Administration ITS CS Desktop Services Field Services $79, DCR DCR /Historical Sites ITS CS Desktop Services Field Services $75, DCR DCR/Museum of History ITS CS Desktop Services Field Services $54, DCR DCR Administration ITS CS Desktop Services Field Services $63, Client Services - LAN Services Total $273, JJDP JJDP -YOUTH SRV ADMIN, MIS ITS CS LAN Services $94, Financial Systems IT CS LAN Services $66, Client Services - Service Desk Total $160, DCR DCR Administration ITS CS Service Desk Team One $53, Distributed Services Management - Distributed Platform Services Total $53, JJDP JJDP -YOUTH SRV ADMIN, MIS ITS ITSS DSM Windows Platform $96, JJDP JJDP -YOUTH SRV ADMIN, MIS ITS ITSS DSM Windows Platform $96, Commerce Information System Service ITS ITSS DSM Windows Platform $104, DCR DCR Administration ITS ITSS DSM Windows Platform $62, Total $359,

6 Table 2, continued From Original Service Area Current Service Area Loaded Salary Distributed Services Management - Network Security Services JJDP JJDP -YOUTH SRV ADMIN, MIS ITS ITSS DSM Network Security Svcs $103, Total $103, IT Operations Management - Platform Operations DOA Desktop Support ITSS-OPS Mgmt-Hosting OPS Support-Platform OPS $87, DOA Desktop Support ITSS-OPS Mgmt-Hosting OPS Support-Platform OPS $85, Total $173, IT Operations Management - Network Operations Support DCR DCR Administration ITS ITSS OM Network Operations Support $81, Total $81, Architecture and Engineering - Platform Engineering DOA Desktop Support Arch & Engineering $90, Total $90, Identity Services Financial Systems IT Consolidation and Networking $93, Total $93, Service Delivery - CSI and Problem Management JJDP JJDP -YOUTH SRV ADMIN, MIS ITS SD CSI & Problem Management $83, Total $83, ITS PMO / Service Transition - Service Asset & Configuration Management DOA Asset Management (IT ) ITS PMO/Serv Trans-Asset & Config Mgmt $119, Total $119,

7 (2) The number and types of positions remaining with each state agency, an explanation as to why the positions were retained by the agency, and the total cost for each position. There are a total of IT positions remaining in the agencies. Consolidated agencies transferred their IT infrastructure staff to ITS, but they retained all of the staff that worked on applications specific to their agencies. They also kept positions that provided services that ITS does not provide. The total budgeted salary for all remaining in the consolidated agencies is $16.4M. This equates to an average salary for Information Technology positions remaining in consolidated agencies at approximately $71,200. There are two tables below. Table 3 is a summary of the total number of Information Technology positions remaining at each of the consolidated state agencies at this point in the consolidation program. Table 4 displays the details about these remaining positions. Table 3 Summary of IT s Remaining in Consolidated Agencies Agency Salary s DOA $825, ABC Commission $93, Commission of Banks $483, Industrial Commission $446, Commerce $1,841, Cultural Resources $529, Governor $44, Juvenile Justice $1,380, Lt. Governor $ OAH $63, OSBM $771, $6,364, OSP $3,601, Grand Total $16,445,

8 Table 4 Details of Remaining s in Consolidated Agencies Agency s DOA Technology Support Appropriated 100 $48, DOA DOA DOA DOA DOA Appropriated $78, Receipts $11, Receipts 100 $60, Appropriated 100 $47, Receipts 100 $60, DOA Information Technology Manager Appropriated 100 $97, DOA Technology Support Appropriated 100 $55, DOA Technology Support Appropriated 100 $67, DOA Technology Support Appropriated 100 $67, DOA Technology Support Technician Appropriated 100 $41, DOA Information Technology Manager Appropriated 100 $88, DOA Business & Information Systems Liaison Appropriated 100 $61, DOA Data Processing Assistant II Appropriated 50 $19, DOA Data Processing Assistant II Appropriated 50 $19, $825, Agency/Org Unit s ABC Commission Commission of Banks Commission of Banks Commission of Banks Commission of Banks Commission of Banks Commission of Banks Receipts $93, $93, It Developer Receipts $86, It Receipts $90, It Receipts $70, OCOB Director of Finance and Info Tech Receipts $111, IT Developer Receipts $86, Technology Support Technician Receipts $36, $483,

9 Agency/Org Unit Industrial Commission Industrial Commission Industrial Commission Industrial Commission Industrial Commission Industrial Commission Table 4, continued s Receipts $77, Information & Communications Appropriated $39, Technology Support Appropriated $53, It Director Appropriated $90, Appropriated $75, Chief Technology Officer Receipts $110, $446, Commerce Bus & Technology Application Federal $62, Commerce Bus & Technology Application Appropriated $61, Commerce Bus & Technology Application Appropriated $51, Commerce Bus & Technology Application Appropriated $57, Commerce Web Master Appropriated $75, Commerce Deputy Cio Appropriated $105, Commerce Dba Appropriated $87, Commerce Programmer Appropriated $54, Commerce Senior Programmer Appropriated $80, Commerce Senior Programmer Appropriated $75, Commerce Cio Appropriated $126, Commerce Senior Data Appropriated $55, Commerce Business Intelligence Director Appropriated $84, Commerce Business Intelligence Appropriated $79, Commerce Appropriated $56, Commerce Networking Technician Receipts $60, Commerce Commerce Tech Receipts $83, Receipts $73, Commerce Information Technology Manager Receipts $91, Commerce Operations And Systems Receipts $64, Commerce Technology Support Receipts $65, Commerce Technology Support Receipts $55, Commerce Mis & Performance Federal $77, Commerce Mis & Performance Federal $48, Commerce Mis & Performance Federal $65, Commerce Mis & Performance Federal $42, $1,841,

10 Agency/Org Unit Table 4, continued Cultural Resources Technology Support Appropriated $58, Cultural Resources Appropriated $66, Cultural Resources Technology Support Technician Receipts $27, Cultural Resources Cultural Resources Tech Tech Appropriated $63, Appropriated $46, Cultural Resources Chief Information Officer Appropriated $84, Cultural Resources Cultural Resources Tech Appropriated $61, Appropriated $56, Cultural Resources Information Security Officer Appropriated $65, $529, Agency Amount 2009 s Governor Communications Technology Appropriated 100 $ Agency $ Total FTE s Juvenile Justice Technology Support Appropriated $58, Juvenile Justice Technology Support Appropriated $53, Juvenile Justice Technical Services Manager Appropriated 100 $102, Juvenile Justice W/A Data Administration Mgr Appropriated $27, Juvenile Justice Technology Support Appropriated $62, Juvenile Justice Processing Assistant IV Appropriated $20, Juvenile Justice Djjdp It Purchaser & It Budget Appropriated $37, Juvenile Justice Information Technology Director Appropriated $89, Juvenile Justice Deputy Secretary for Admin Services Appropriated $106, Juvenile Justice Data Processing Assistant Appropriated $34, Juvenile Justice Java Developer Appropriated $64, Juvenile Justice Appropriated $64, Juvenile Justice Applications Development Manager Appropriated $97, Juvenile Justice Senior Java Developer Appropriated $78, Juvenile Justice Database Administrator Appropriated $84, Juvenile Justice Java Developer Appropriated $67, Juvenile Justice Bus and Tech Applications Appropriated $58, Juvenile Justice Business & Information Systems Liaison Appropriated $45, Juvenile Justice Business Systems I Appropriated $70, Juvenile Justice Business & Information Systems Liaison Appropriated $57, Juvenile Justice Business & Information Systems Liaison Appropriated $51, Juvenile Justice Business Appropriated $49, $1,380,

11 Agency Table 4, continued s OAH Network Appropriated 100 $63, $63, Agency s OSBM Assistant State Budget Officer CIO Appropriated 100 $108, OSBM Applications Appropriated 100 $101, OSBM Applications Appropriated 100 $66, OSBM Applications Appropriated 100 $50, OSBM Applications Appropriated 100 $89, OSBM Applications Appropriated 100 $105, OSBM Applications Appropriated 100 $88, OSBM Applications Appropriated 100 $65, OSBM Applications Appropriated 100 $95, $771, Agency s Bus. & Tech. Applications Receipts 100 $82, IT MANAGER - BUSINESS AND TECHNOLOGY Appropriated 100 $107, Bus. & Tech. Applications Receipts 100 $82, Operations and Systems Receipts 100 $84, Business & Tech. Applications Receipts 100 $68, Business & Tech. Applications Receipts 100 $68, Technical Support Receipts 100 $63, BEACON Information & Communications Spec. III Appropriated 100 $66, BEACON IT MANAGER - BUSINESS AND TECHNOLOGY Appropriated 100 $112, BEACON Applications Program Appropriated 100 $74, BEACON Business Systems Support Manager Appropriated 100 $88, BEACON Business System Appropriated 100 $68, BEACON Bus. and Tech. Applications Receipts 100 $57, BEACON Legacy Application Appropriated 100 $80, BEACON Business Intelligence Lead Appropriated 100 $107, BEACON Appropriated 100 $77, BEACON Business Intelligence Appropriated 100 $96, BEACON Bi/technical Support Appropriated 100 $80, BEACON Information Technology Manager Appropriated 100 $94, BEACON BEACON Appropriated 100 $69, Appropriated 100 $72, BEACON Reporting Development Lead Appropriated 100 $100, BEACON Data Conversion Developer Appropriated 100 $71,

12 Agency Table 4, continued s BEACON Interface Developer Appropriated 100 $69, BEACON Data Conversion Lead Appropriated 100 $96, BEACON Interface Development Lead Appropriated 100 $107, BEACON Technology Support Technician Appropriated 100 $47, BEACON Appropriated 100 $79, BEACON Legacy Application Appropriated 100 $59, BEACON Pmo Business Systems Appropriated 100 $75, BEACON Appropriated 100 $54, BEACON Basis Appropriated 100 $94, BEACON Basis Support Appropriated 100 $62, BEACON BEACON Appropriated 100 $53, Appropriated 100 $89, BEACON Sap Portal Lead Appropriated 100 $99, BEACON Portal Appropriated 100 $73, BEACON Business And Technical Applications Appropriated 100 $90, BEACON Security Appropriated 100 $77, BEACON Information Technology Manager Appropriated 100 $82, BEACON Appropriated 100 $76, BEACON Fi/co Lead Appropriated 100 $91, BEACON Functional Team Lead Appropriated 100 $114, Appropriated 100 $67, Business Systems Support Appropriated 100 $40, Pmo Business Appropriated 100 $88, Web Developer Appropriated 100 $56, State Controller Financial/Business Sys Mgr Receipts 100 $109, Information Access Manager Appropriated 100 $81, Business And Technical Applications Spec Appropriated 100 $89, Data Base Support Technician Appropriated 100 $71, Spec Appropriated 100 $63, Appropriated 100 $85, Appropriated 100 $90, Operations And Systems Appropriated 100 $51, Appropriated 100 $107, Operations And Systems Appropriated 100 $66, Appropriated 100 $66, Appropriated 100 $68,

13 Agency Table 4, continued s Appropriated 100 $82, Operations And Systems Appropriated 100 $46, Appropriated 100 $84, Operations And Systems Appropriated 100 $51, Technical Applications Manager Appropriated 100 $104, Appropriated 100 $67, Deputy State Controller Appropriated 100 $113, State Controller Financial/Business Sys Mgr State Controller Financial/Business Sys Mgr State Controller Financial/Business Sys Mgr Appropriated 100 $94, Appropriated 100 $100, Appropriated 100 $100, Appropriated 100 $104, Business Systems Support Appropriated 100 $44, State Controller Business Sys Spec Appropriated 100 $53, State Controller Business Sys Spec Appropriated 100 $51, State Controller Business Sys Spec Appropriated 100 $74, State Controller Business Sys Spec Appropriated 100 $73, State Controller Financial/Business Sys Mgr State Controller Business Systems Appropriated 100 $104, Appropriated 100 $72, Help Desk Appropriated 100 $43, Business Systems Support Appropriated 100 $35, Business Systems Support Appropriated 100 $43, State Controller Business Sys Spec Appropriated 100 $93, Help Desk Appropriated 100 $47, $6,364, Agency s OSP Bus And Tech App Appropriated 100 $81, OSP Business & Technology application Tech Appropriated 100 $48, OSP Business System Receipts 100 $106, OSP Computing Support Technician I Receipts 100 $19, OSP Bus &tech Applications Receipts 100 $98, OSP IT Manager-Technology Support Receipts 100 $90, OSP Business System Receipts 100 $106, OSP Computing Support Tech I Receipts 100 $19, OSP Receipts 100 $109, OSP Technology Support Tech Receipts 100 $20, OSP Technology Support Receipts 100 $28, OSP Bus & Tech Applications Receipts 100 $112,

14 Agency Table 4, continued s OSP Technology Support Tech Receipts 100 $61, OSP Technology Support Tech Receipts 100 $20, OSP Operations & Systems Receipts 100 $44, OSP Info Tech Executive Receipts 100 $61, OSP Technology Support Technician Receipts 100 $74, OSP Business And Technology Application Spl Receipts 100 $114, OSP Technology Support Tech Receipts 100 $60, OSP Technician Support Receipts 100 $72, OSP Business System Receipts 100 $106, OSP Technology Support Receipts 100 $60, OSP Technology Sup Tech Receipts 100 $20, OSP Technology Support Receipts 100 $70, OSP Computing Sup Tech.ii Receipts 100 $45, OSP Computing Sup Tech.ii Receipts 100 $20, OSP Operations & Systems Receipts 100 $44, OSP Technology Support Tech Receipts 100 $60, OSP Technology Support Tech Receipts 100 $60, OSP Technology Support Receipts 100 $72, OSP Technology Support Receipts 100 $72, OSP Technology Support Tech Receipts 100 $20, OSP Technical Support Receipts 100 $28, OSP Information Processing Tech Receipts 100 $44, OSP Technology Support Receipts 100 $34, OSP Technology Support Technician Receipts 100 $16, OSP Technology Support Technician Receipts 100 $54,

15 Agency Table 4, continued s OSP OSP Business & Technology Application Receipts 100 $98, Receipts 100 $114, OSP Technology Support Appropriated 100 $58, $3,601, (3) The number and location of positions eliminated as a result of the implementation of the Information Technology consolidation and the associated cost savings. There were no positions identified as being eliminated within the agencies or ITS as a result of the Information Technology consolidation program. As a result, there is no cost savings associated with position elimination. There are two reasons. First, in general, the agencies that were consolidated in the first two phases of consolidation were under funded, under staffed, and had a deteriorating infrastructure. Salary and benefit funds of the transferred positions were generally allocated by the agencies to pay for the new ITS service fees. In addition, often budgets had to be further increased in order to fully pay the fees. Second, many agencies had IT staff without primary responsibility in client services or infrastructure but who still did some work in those areas. These positions were not transferred to ITS under consolidation but they were freed of client services and infrastructure duties so they could concentrate on their primary responsibilities. When the program tackles larger agencies with better infrastructures, further economies of scale should be achieved and potential staff reductions should take place. (4) Any new positions created within the Office of Information Technology Services to support Information Technology consolidation, the reason each position was created, and the associated cost. In addition to the 42 positions that transferred to ITS from the Consolidated agencies, a total of 5 new positions have been created at ITS for the IT Consolidation Program. The details surrounding the positions can be found below. Type Table 5 New s Created for IT Consolidation Current Service Area Loaded Salary Explanation s IT Consolidation Enterprise Program Perm Full- Time IT Consolidation Program Manager $114, $1.00 is responsible for successful management & implementation of the State's IT Consolidation initiatives. Perm Full- Time Perm Full- Time IT Consolidation Program Staff $93, $1.00 IT Consolidation Program Staff $85, $1.00 These positions work with Agency IT teams to consolidate IT infrastructure servers and services into the ITS environment. These positions also work with Agency Applications teams to consolidate / migrate Applications, data, databases and utility programs to ITS. Client Services - Desktop Support Total $293, Time Limited Time Limited ITS CS Desktop Services Team Two ITS CS Desktop Services Team Two $60, $60, These are time-limited positions that were created within the ITS Client Services - Desktop organization to support growth of the IT Customer base outside of Raleigh due to IT Consolidation. These time-limited positions will remain in-place until such time as DOT is consolidated. Once DOT is consolidated and the Field Services employees of DOT have transferred to ITS, these time-limited positions will no longer be needed. Total $120,

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