EPPIC 9/27/2012 WHAT IS EPPIC? Objectives answer these questions: Overview and Refresher

Transcription

1 EPPIC Overview and Refresher Laurie Perrelli, MS, RD WIC System Requirements Manager September 27, 2012 Webcast Objectives answer these questions: What is EPPIC? How can EPPIC assist in providing client services? What reports are available in EPPIC? WHAT IS EPPIC? 1

2 What is EPPIC? Electronic Payment Processing Information Control Xerox (ACS) What is EPPIC? MI-WIC Interfaces with EPPIC Communication of Client Demographic Information Communication of EBT Account Information Communication of Benefit Information Communication happens in Real Time Communication happens in Real Time EBT Account Maintenance Issue Benefits Benefits Void 2

3 How Do You Access and Use EPPIC? New Users WIC Coordinators with the Local Agency Security Administrator Role can create User IDs for new staff State staff must create User IDs for new WIC Coordinators Contact Kathie Boynton, System Administrator (517)

4 Passwords Passwords are case sensitive Must contain at least 6 and not more than 8 characters Must contain a combination of letters and numbers Can not repeat from any of the ten (10) previous passwords Must be changed every 45 days Resetting Passwords Password gets LOCKED after three (3) incorrect entries in a row WIC Coordinators can reset clinic staff s passwords State staff must reset WIC Coordinator passwords Contact Kathie Boynton, System Administrator (517) boyntonk@michigan.gov EPPIC Main Menu 4

5 WIC Account Emergency use only Family Search WIC Family Search Family ID must be nine (9) numbers plus a w View Family Details 5

6 View Family Benefits 2 View Family Benefits 1. Balance of all items in all benefit issuances currently associated with the account 2. Balance indicating available items for only one benefit number 6

7 Benefit Balances in MI-WIC Question: Do you need to go to the EPPIC site to view benefit balance? Answer: NO the interface is Real Time so the balances in MI-WIC reflect current balances Exceptions: 1. A Communication Error Message shows when Issuing Benefits in MI-WIC or when viewing the MI-WIC Benefit Inquiry screen 2. You need to trouble-shoot a benefit balance issue with a client and want to view specific redemption information (i.e. when and where benefits were purchased or attempted shopping occurred) 7

8 MI-WIC/EPPIC Communication Error The communication between MI-WIC and EPPIC is Real Time, so the benefit balances in MI-WIC reflect current benefits UNLESS: Exception #1: You receive a message that there was a Communication Error between MI-WIC and EPPIC! In that case,go to EPPIC to see if benefits balance IS THE SAME in MI-WIC and EPPIC. IF NOT, call the Help Line at 1 (800) , press 1 and press 1. COMMUNICATION ERROR MESSAGE CHECK EPPIC! Card History This information is ALSO in MI-WIC 8

9 Card Replacement/Stop Access When a card is Stop Accessed the Clinic MUST issue the next card 9

10 How can EPPIC Assist in Providing Client Services? How can EPPIC Assist in Providing Client Services? Benefit Redemptions POTENTIAL: What EXACTLY is the client buying? The POTENTIAL exists to looks at exact UPCs purchased Could be useful in education and counseling Example: Buying whole grain cereal? Buying 2% milk or fat-free? How can EPPIC Assist in Providing Client Services? Trouble-shooting with the client 10

11 How can EPPIC Assist in Providing Client Services? IVRU Interactive Voice Response Unit 1 (888) Find out benefit balance PIN Card Talk to a Customer Service Representative (i.e. for new card) 11

12 How can EPPIC Assist in Providing Client Services? Website Benefit Balance Transaction History How can EPPIC Assist in Providing Client Services? Client Portal 12

13 How can EPPIC Assist in Providing Client Services? Client Portal What Reports Are Available in EPPIC? What reports are available in EPPIC? 13

14 Future Dated Benefit Exceptions Report Exceeded PIN Attempts 14

15 Excessive Card Replacement Manual Card Entry User Guide 15

16 QUESTIONS 16