A better approach to client communications.

Transcription

1 A better approach to client communications. Henry Schein Veterinary Solutions Rapport 780 Township Line Rd. Yardley, PA Get.HSRapport.com online scheduling multi-media messaging veterinary websites surveys & reviews pet ID cards mobile apps

2 Get.HSRapport.com 3 Build better rapport with your clients Rapport is the only client communication solution developed and supported by AVImark and ImproMed with two-way integration with your AVImark and ImproMed software. It contains all the tools you need to achieve your goals increasing staff efficiency, effectively marketing and growing your practice, and bringing more pet owners through your door while developing lasting relationships with clients. Online scheduling that syncs with your AVImark or ImproMed appointment calendar, allowing clients to book appointments anytime, from anywhere. Professional, mobile-friendly websites with client education tools, symptom checkers, social media integration, and SEO. Automated text, , voice messaging, postcards, and marketing campaigns that boost compliance. Reviews and surveys to manage your online reputation. Mobile app that allows you to manage your business anytime, anywhere. Pet ID cards that serve as a constant reminder of your practice.

3 Get.HSRapport.com 5 Online Scheduling Schedule more appointments...without answering the phone. Now you have the ability to schedule more appointments, even after hours. With Rapport s online scheduling, you set up and control the time slots you have available for client appointments, and clients select the appointment time that best suits their schedule. Each of Rapport s services work together to keep clients coming back. Rapport records the appointments in your AVImark or ImproMed calendar, notifies you of activity, and automatically sends text or confirmations to your clients. Appointments can be made after hours. When your office is closed and telephone access is no longer available, appointments can still be made smoothly and efficiently. No waiting to book an appointment. Clients do not need to be put on hold. Your client s selected appointment time is synced with your AVImark or ImproMed calendar in real time; Rapport then notifies you of activity and sends your client a text or confirmation. Free up front desk staff. When your staff no longer needs to spend hours on the phone scheduling and confirming appointments, they can spend more time taking care of patients. Schedule appointments anytime, from anywhere. Rapport s ability to integrate with my software is huge. There are other systems out there that are similar to Rapport, but without that integration, it actually causes more work for my staff. Craig Buffington, DVM, Stonebrook Veterinary Clinic, Frisco, TX Clients really like online scheduling. It s been a huge hit! And we spend less time on the phone. Chris Callahan, Stonebrook Veterinary Clinic, Frisco, TX Rapport s mobile app brings the conveniences of Rapport right to your smartphone. Your staff spends less time responding to phone calls, voic s, and s from clients looking to book or change their appointments, and more time focusing on the clients in front of them. View your appointment calendar, look up client information, schedule appointments, and even send messages to one or all of your clients. (This is particularly useful to cancel and reschedule a day s worth of appointments all at once, due to emergency closings.)

4 Get.HSRapport.com 7 Multi-Media Messaging Make client correspondence convenient and effective. Rapport allows you to set up automated reminders via , text, and phone call, depending on your clients preferences. Clients can respond to you in the way that is most convenient to them, and their responses automatically update your AVImark and ImproMed software. For even better results, combine our text, , and voice messages with Rapport s high-quality postcard reminders for an effective multi-media approach. Automated postcards are easy to send through Rapport and, when combined with automated text and reminders, can double compliance. Rapport s automated messaging helps: Free up staff time with automated appointment reminders tailored to each client s preferred method of contact. When clients respond, your AVImark or ImproMed software is updated accordingly. Reduce no shows by allowing pet owners to easily confirm their appointment time, automatically syncing the appointment into your AVImark and ImproMed appointment calendar. Increase compliance and boost your client relationships with easyto-use templates that are personalized for pet owners and their pets. Measure results with compliance reports and campaign analytics. Veterinary Websites Your practice website is your new front door. Rapport s website designs are modern, professional, customizable, and responsive, meaning they look great on any device, whether computer, laptop, tablet, or smartphone. They also boost compliance and loyalty with an online pet health library, client education articles, and the builtin Pet Health Checker tool to help pet owners understand clinical signs and seek veterinary care. Book more appointments with online form submissions and the ability to include online scheduling. Pet owners can easily convert from website visitor to new client. Drive social media engagement when your website is connected to social media for one-click access, making it easy for pet owners to follow and connect with you more frequently. Before we had Rapport, most of our communications were via phone. Now we get immediate response with text and . Chris Callahan, Stonebrook Veterinary Clinic, Frisco, TX Our front desk staff used to make 80 confirmation calls a day. With Rapport s two-way and text reminders, that number has dropped by 70% to 80%. Offer self-serve convenience through Rapport s Patient Portals, where clients can look up pet health information, refill prescriptions, print vaccination certificates, schedule appointments, manage their reminder preferences, upload photos of their pets, and much more. We re really excited about the new Rapport websites being easier for clients to use. Clients can schedule appointments very easily. We can also offer more client education online and disseminate the information more easily. William Shore, DVM, Brentwood Animal Hospital, St. Louis, MO Mary Weeks, Creekside Pet Care Center, Keller, TX

5 Get.HSRapport.com 9 Surveys and Reviews Online reviews are crucial for your reputation. While nearly 90% of potential clients will research your practice website before scheduling their first appointment, over half of them will also be looking at your clinic s online reviews and ratings. Rapport s reputation management tools allow you to send automated client satisfaction surveys, get immediate feedback, and display client testimonials on your website. Let your positive reviews do the work for you. Send automatic surveys to clients after each appointment. You determine the frequency and control the questions. Invite your clients to share positive reviews on their social media sites, for increased exposure for your practice. Post positive reviews on your practice website and social media channels, so new clients can see what great service and care you provide. When a brand-new client visits our website, it s comforting to see a whole set of five-star reviews. Mary Weeks, Creekside Pet Care Center, Keller, TX Pet ID Cards A constant reminder of your practice. Pet ID cards provide important pet health information at a glance, such as allergies, microchip numbers, and vaccination schedules. They also expedite the check-in process, encourage referrals, and keep your clinic information readily available in case of emergencies. Once set up, they are generated for clients automatically, with no work on your part. Value for your clients Your practice information in their pocket. Easily accessible and accurate pet information for traveling, boarding, and emergencies. QR code links to your website and even your online scheduler for quick appointment scheduling. Convenient way to show pet photos to friends and family, with full pet image and five colors to choose from. Value for your practice Each card contains a bar code, which speeds the check-in process. Client information comes up instantly in AVImark and ImproMed once the cards are scanned. Strengthens the veterinarian-client relationship with a show of thoughtfulness and generosity. Promotes referrals. Drives office visits with vaccination schedules and exam dates.

6 Pet Owner Mobile App Give your clients instant access. Rapport s client mobile app gives pet owners the ability to view their pet s appointment history, access medical records, request boarding, and even schedule new appointments directly from their phone. Clients can request to have their pet s vaccination records ed directly to them for quick and easy verification. They can also schedule appointments based on reason, doctor, and availability.