Automate Order Processing

Transcription

1 The Top 5 Reasons to Automate Order Processing Why Inbound Sales Order Automation is the Right Move for Your Business a publication by ecmarket inc.

2 Handling the Flow of Information Today business happens at the speed of light. The volume of information arriving at your company s doorstep every day is exhausting. As a successful distributor or manufacturer, how can you efficiently manage the flow of incoming data? Let s face it. Processing customer orders is the lifeblood of your business. But it s also a major source of frustration. Purchase orders that need to be manually processed are slow, expensive, and prone to errors. While many suppliers have already invested in an ERP system to optimize internal resources, surprisingly the majority of purchase orders still need a human touch. Here are 5 great reasons why it s time to switch to automating sales orders today.

3 1. Process Orders Faster Your customers are unique. They give you their business in a variety of different ways. But gathering purchase orders arriving by , fax, mail, phone, web, and EDI can be confusing. And it takes time you don t have. To cope, distributors assemble a small army of customer service representatives (CSRs). But all too often they re overloaded with repetitive, mundane tasks like reprinting and manually re-keying purchase orders. These extra steps slow you down and leave you with a backlog of orders waiting to be processed. Automating sales orders can shorten order cycle times by up to 30%. With sales order automation, you can say goodbye to time-consuming manual processes. The right solution can automatically identify, capture, interpret, and transfer customer data directly into your existing ERP system. Now complex orders with dozens of line items can be processed in seconds rather than minutes with little or no employee involvement. Exception handling is made simple with built-in logic that lets you identify and resolve issues immediately, ensuring your customers receive the parts they need on time. Sales order automation allows you to process orders up to 95% faster! Best of all, faster order processing means shorter order cycles, which also means getting paid sooner. It s a win-win!

4 2. Save Serious Money In a world where time equals money, saving a lot of time can mean saving a lot of money. Every distributor incurs a cost to process each customer order. After considering reprinting, collecting, distributing, and manually re-keying order data, costs can fluctuate anywhere between $30 - $60 per order for a single or fax order. Not to mention the added costs of filing and storing documents, as well as the painstaking process of locating originals to respond to customer inquiries. Sales order automation can reduce order processing costs by up to 80%. Thankfully there s a better way. Sales order automation eliminates the majority of these extra steps involved in processing. By reducing the number of human touches needed to process an order, you can minimize costs by up to 80% lowering the cost of processing a single order to as low as $1. Reducing operational costs is a great way to immediately boost your company s profitability. Slash the cost of processing a single order down to as little as $1! Running a lean business allows you to offer the best possible products at the best possible value making your customers even happier.

5 3. Boost Order Accuracy When purchase orders need to be manually re-keyed, it opens the door for natural human error. It s hard to be perfect when you re racing against the clock to process hundreds of orders each day with thousands of line items. Just one innocent data entry error can result in the wrong part, quantity, color or even pricing. And even a 1% error rate is too high. Imagine if one customer sent in an order with 300 line items and received three wrong products! Now that s a serious nightmare. Automation with 100% data capture accuracy enhances customer loyalty! Beyond frustrating your valued customers, these pesky mistakes can start to add up quickly. Between extra shipping fees, wasted materials, credit notes, restocking costs, and even write-offs, fixing mistakes is very expensive. With automation, you can kiss internal errors goodbye once and for all. By translating order data directly from the purchase order into your ERP system, it bypasses the opportunity for introducing human errors. With the right sales order automation solution, you can enjoy peace of mind knowing orders are processed with 100% data accuracy rather than relying on optical character recognition. Save money by eliminating lost/duplicate orders and incorrect data! Getting orders right the first time every time means happier customers, while saving you a lot of time and money.

6 4. Redefine Customer Service Calling your team Customer Service unfortunately doesn t make it true. The truth is most CSRs are overwhelmed processing orders. It takes a lot of time and effort to stay on top of order volumes especially when you re in peak season. Purchase orders arrive around the clock and need to be processed in your system to become sales orders. But this manual processing offers little value to your customers and it s certainly not the best use of your most precious resource your employees. Sales order automation can free up hours, days or even an entire employee! With sales order automation, you can free up time you didn t know you had by automating repetitive tasks. With the right solution, you can liberate up to 95% of the time previously dedicated to manually processing customer orders. It also makes it possible to resolve customer disputes in just one call. This leaves more time for actual customer service, exception handling, and problem solving. Employees can deliver additional business value by making time for data analysis to understand how accounts are performing across volumes, margins, and pricing. Improve customer satisfaction, employee satisfaction and the bottom line. Making time for revenue generating tasks and improving customer service impacts the bottom line while raising customer satisfaction.

7 5. Create Capacity for Growth Balancing workloads with fluctuating demand is a constant frustration for every distributor. Just like the challenge of continuing to staff your company with the right people when you need them. Managing overtime costs is also a struggle as you find your CSR team working around the clock to keep up with order volumes. Meeting your customers high expectations is no easy task, but with sales order automation you can enjoy the flexibility to handle the ebbs and flows of your business with ease. Sales order automation gives you the ability to do more with less! Watch productivity skyrocket as you process more orders in less time without hiring additional staff. Your ability to do so is critical to continued success. The single most important benefit of sales order automation is the capacity it creates for future growth. Doing more with less allows you to simplify your business and become more agile. In turn, this helps you to maintain a competitive edge as a leader in your industry ready for expanding into the future.

8 Sales Order Automation by Conexiom Speed Eliminate manual re-entry to process orders faster and shorten order cycle times by up to 30% Save Balance fluctating demand and handle higher order volumes without additional staff Lower the cost of order processing by up to 80% Growth Automate repetitive tasks to free up to 95% of the time previously dedicated to order processing Customer Service Boost customer loyalty and eliminate mistakes with 100% data capture accuracy Accuracy Sales order automation is easy with Conexiom. It enables printed or ed customer purchase orders to be converted into electronic sales orders automatically, eliminating manual entry and allowing you to focus on serving customers, not entering orders. Conexiom works by capturing and transforming computer-generated purchase orders sent by customers in their own unique formats directly into your ERP system. By reducing human intervention, Conexiom saves both time and money. Conexiom is easy to use and incredibly accurate thanks to its intelligent 100% data capture accuracy. Delivering instant ROI, Conexiom enables you to do more with less by processing more orders in less time without increasing staff. The patent-pending Conexiom Sales Order Automation solution was created by ecmarket, a cloud solutions developer. Conexiom enables printed or ed customer purchase orders to be converted to electronic sales orders automatically, eliminating manual entry and allowing companies to better serve their customers. For more information visit info@conexiom.com