Business Document Work Process Management (BPO): Market Shares, Strategies, and Forecasts, Worldwide,

Transcription

1 Business Document Work Process Management (BPO): Market Shares, Strategies, and Forecasts, Worldwide, Table of Contents Business Document Work Process Management (BPO): Executive Summary The study is designed to give a comprehensive overview of the Business Document Work Process Management (BPO): equipment market segment. Research represents a selection from the mountains of data available of the most relevant and cogent market materials, with selections made by the most senior analysts. Commentary on every aspect of the market from independent analysts creates an independent perspective in the evaluation of the market. In this manner the study presents a comprehensive overview of what is going on in this market, assisting managers with designing market strategies likely to succeed. Work Document Processing Executive Summary 33 Document Work Process Market Driving Forces 33 Document Work Process Market Driving Forces 33 Electronic Document Workflow 35 Paper Document Workflow 35 Document Workflow Process Market Driving Forces 36 Document Work Process Market Shares 38 Electronic Forms App Document Management Market 40 TOC-1

2 1. Document Work Processing Market Description and Market Dynamics Document Work Processing Key Benefits Of Work Document Processing: Work Document Processing Market Shares Globalization And Rapid Technological Innovation Role of BPO Increased Competition And Regulation Outsourcing Industry Maturing Team Building as Outsourcing Industry Matures BPO Vendor Governance: Mitigating Risks, Improving Outcomes Document Work Processing Market Shares and Market Forecasts Document Work Process Market Driving Forces Document Work Process Market Driving Forces Electronic Document Workflow Paper Document Workflow Document Workflow Process Market Driving Forces Document Work Process Market Shares Xerox Information Technology Outsourcing Xerox Document Outsourcing Xerox Entry Hewlett Packard Banktec 80 TOC-2

3 2.2.6 Document Workflow Process In House Solution Market Segments, Dollars, Document Workflow Process Business Process Outsourcing BPO Solutions Document Work Process Market Forecasts Inhouse Paper Document Management Document Process Outsourcing Market Forecasts Electronic Forms App Document Management Market Document Sorting and Indexing Software Market Participants Document Work Process Market Prices Document Work Process Regional Market Analysis Work Document Processing Product Description Xerox Document Work Process Automation Xerox Document Outsourcing Xerox Managed Print Services (MPS): Xerox Centralized Print Services (CPS): Xerox Document Technology Segment Xerox Entry Xerox Mid-Range Xerox FreeFlow Core to Automate Workflows at the High-End Xerox Industry-Leading Product Lineup Eastman Kodak Records Modernization Using Work Process Roadmap for Technology Eastman Kodak Government Records Modernization Banctec Banctec Customers 123 TOC-3

4 3.3.2 Banctec Client Relationships Provide Domain And Process Expertise Banctec Document Workflow Process Markets Have Strong Barriers to Entry Banktec Lowered Operational Costs For Clients By Providing A Full Inbound Mail Solution Synnex / Concentrix Concentrix Aligning A Customer Concentrix Customer Engagement Concentrix Engages Customer Support Concentrix Engages During Renewal Concentrix Innovative Solutions IBM Document Processing IBM Global Process Services IBM Predictive Analytics To Understand What Could Happen IBM Document Workflow Process State IBM Document Routing Analytics Functions IBM DB2 Content Manager Maps for Document Routing IBM DB2 Content Manager Work List IBM Document Routing Process IBM Business Process Manager Advanced for z/os Fujitsu Fujitsu Interstage Fujitsu Automated Process Discovery Fujitsu Interstage Application Server Hewlett Packard 150 TOC-4

5 3.7.1 Hewlett Packard Workflow Process Improvement Initiatives HP BTO Application Solutions HP Document Management And Workflow Solutions Parascript Parascript Advanced Document Recognition Parascript Advanced Recognition Software Parascript Toolkits / SDKs Parascript FormXtra Parascript FormXtra Capture is All Data Types, Any Document Format Parascript FormXtra Capture from Anywhere Parascript FormXtra Streamlined Functionality Parascript AddressParcel Parascript AddressScript Parascript CheckPlus CheckPlus International CheckStock CheckUltra CheckUsability InMailRouter SignatureOnline SignatureXpert Parascript StampVerify Parascript FormXtra Capture Parascript Identify Areas Suspicious For Breast Cancer 175 TOC-5

6 3.9 ScanStore ScanStore Data Capture Consulting Services Scan-Optics Scan-Optics Document Process Outsourcing DPO Scan-Optics LLC Nationally Certified Woman Owned Business Enterprise Scan-Optics InSource DPO Scan-Optics CloudSource DPO Scan Optics High Speed Document Scanners Scan-Optics Document Process Outsourcing Scan-Optics Reference Accounts Scan-Optics State Governments Rely On Scan-Optics Every Day Scan-Optics UK G-Cloud Services Iv Framework Agreement Scan-Optics DPO Services Scan-Optics CloudSource DPO Scan-Optics Paper To Paper Less Company Corporate Headquarters Resources Scan-Optics' TAXexpress(TM), Scan-Optics' ORDERexpress(TM) i Scan-Optics' PROOFexpress(TM) Scan-Optics' ImageEMC Scan-Optics Network Services Scan-Optics Software Solutions Datamark Ricoh Workflow Consulting Services for Business 200 TOC-6

7 3.13 BMC Improves Productivity For Release Process Documentation Tibco Document Workflow Automation Tibco Nimbus Bridging the Gap Between the Business and IT OpenText Process Suite Products and Applications Appian BPM Software Appian Cloud BPM Adobe LiveCycle ES Adobe LiveCycle Capture and Process Information Adobe LiveCycle Rights Management ES Adobe LiveCycle Digital Signatures ES Mega Intalio Open Source BPMS Intalio Open Source BPMS Red Hat Business Process Management K2 BPM Content Management Newgen OmniFlow Server Microsoft Middleware Sound Telecom Connecticut Business Systems Government Work Document Process Technology Workflow Consulting Services for Business Work Process Documentation Guidelines Work Process - Levels of Detail Defining And Communicating Which Level Of Work Process Detail Will Be Documented Document Work Process Company Profiles 237 TOC-7

8 5.1 Adobe Adobe Creative Cloud Adobe Digital Publishing Suite Adobe Photoshop Adobe Acrobat Adobe Edge Tools & Services Adobe Digital Marketing BancTec BancTec Customers BancTec BPO Revenue Banctec Strategy Coghlin Companies / ColumbiaTech Connecticut Business Systems Doma Doma Barcoding and Optical Character Recognition (OCR) Embedded Technologies Eastman Kodak Eastman Kodak Graphics, Entertainment and Commercial Films ( GECF ) Segment Eastman Kodak Entertainment Imaging & Commercial Films: Eastman Kodak Digital Printing and Enterprise (DP&E) Segment Fujitsu Fujitsu fi-6140 Scanners High-Speed Business Fujitsu Document Scanner fi-6770 is a Fast Production Scanner Fujitsu ScanSnap S1500 Instant Sheet-Fed Scanner 262 TOC-8

9 5.8 Hewlett Packard Hewlett Packard Revenue HP Printing and Personal Systems Group HP Software IBM Recent IBM Major Investments IBM Strategy IBM Capital Investment IBM Business Segments And Capabilities IBM Integrated Supply Chain IBM Cloud Computing IBM Cloud Computing Model IBM Business Model IBM Business Analytics IBM Innovation SOA Digital Services IBM Smarter Planet Strategy IBM Smarter Planet IBM Social Business IBM WebSphere SOA Software Capabilities IBM Information Management Software IBM Business Analytics and Optimization Strategy IBM Watson Solutions IBM Cloud & Smarter Infrastructure Solutions IBM Software 301 TOC-9

10 IBM System Z Mainframe Software IBM Social Workforce Software Solutions IBM Rational Software IBM Mobile Software IBM MobileFirst IBM Systems and Technology (STG) IBM Revenue IBM IT Strategy IBM Business Partners IBM Messaging Extension for Web Application Pattern IBM Growth Market Initiatives IBM Business Revenue Segments And Capabilities IBM Geographic Revenue ParaScript Parascript Partnerships Parascript Works with Teams from Soviet Academy of Sciences Parascript Partners Patriarch Partners Patriarch Partners, LLC Patriarch Partners Companies Lynn Tilton Owns Scan Optics Patriarch Partners Lynn Titton Patriarch Partners Led by Lynn Tilton PCM/Sarcom PCM Solutions 335 TOC-10

11 PCM/Sarcom eprocurement with OpsTRACK PCM/Sarcom Strategic Partnerships Scan-Optics Scan-Optics LLC Nationally Certified Woman Owned Business Scan Optics Products and Services Scan Optics Scanning Software Partners Scan-Optics / ColumbiaTech Scan-Optics Changes Scan Optics Document Process Outsourcing Scan-Optics Transaction And Information Management Work Process Scan Store ScanStore Batch Document Scanning ScanStore Data Capture Solutions Scan Store Document Management - Compare Scan Store Batch Document Scanning Scan Store Invoice Data Capture Sound Telecom Synnex Synnex / Concentrix: Synnex / Concentrix OCOC Flexibility Synnex / Concentrix: Technology Synnex / Concentrix: Secure Facility Behind OCOC Synnex / Concentrix: Global Leader in Security, Backup and Availability Solutions 370 TOC-11

12 5.17 Xerox Xerox is Business Process Outsourcing (BPO): Xerox Strategy and Business Model Xerox Business Process Outsourcing Xerox Healthcare Services Xerox Commercial Services Xerox Government and Transportation Services Xerox Information Technology Outsourcing Xerox Geographic Information Xerox Revenue Electronic Document Management System (EDMS) Vendors 382 Business Document Work Process Management (BPO): Executive Summary Table ES-1 37 Document Workflow Process Market Driving Forces 37 Figure ES-2 39 Document Workflow Process Market Shares, Dollars, Table Data Capture and Extraction Functions 42 Table Key Benefits Of Work Document Processing: 43 Table Onsite DPO installed Systems 44 TOC-12

13 Table DPO Team Set Up Of An Area For Document Preparation 45 Figure Document Workflow Process Markets 46 Table Globally Integrated Enterprise Requirements 48 Table Legislation and Industry Standards In Healthcare 49 Table Effects of Legislation and Industry Standards In Healthcare 50 Table Facility, Equipment, Processes And Tools 66 Table Value In Document Process Outsourcing Projects Decisioning Workflows 68 Figure Scan Optics Document Feeder 68 Table Document Workflow Process Market Driving Forces 75 Figure Document Workflow Process Market Shares, Dollars, Table Document Workflow Process Market Shares, Dollars, Worldwide, Figure Document Workflow Process In House Solutions Market, Dollars, Table Document Workflow Process In House Solution Market Share Dollars, Worldwide, Figure Document Workflow Process Business Process 85 Outsourcing BPO Solutions Market Share Dollars, 85 Worldwide, Table Document Workflow Process Business Process 85 Outsourcing BPO Solutions Market Share Dollars, 85 Worldwide, Figure Document Workflow Process Market Forecasts, Dollars, Worldwide, TOC-13

14 Table Document Workflow Process Market Segments, Document Process Outsourcing, In-House Document Management, and Electronic Forms App Document Management, Dollars, Worldwide, Figure Inhouse Paper Document Management Services, Market Forecasts, Dollars, Worldwide, Figure Document Processing Outsourcing, Market Forecasts, Dollars, Worldwide, Figure Electronic Forms App Document Market Forecasts, Dollars, Worldwide, Table Document Sorting and Indexing Software Market Participants 93 Figure Document Workflow Process Regional Market Segments, Dollars, Table Document Workflow Process Regional Market Segments, Table Xerox ITO Services 97 Table Xerox ITO Support Client IT Environments 98 Table Xerox ITO End-User Computing (EUC) Environments: 99 TOC-14

15 TABLE 3-3 XEROX ITO END-USER COMPUTING (EUC) ENVIRONMENTS: EUC services provide a comprehensive solution Manage end-user platforms Manage end-user devices Include help and service desks Include wireless services Manage end-user services Manage mobility services Provide desktop management Source: WinterGreen Research, Inc. 99 Table Xerox ITO Enterprise Computing (EUC) Environments: 100 Address issues 100 Resolve issues 100 Enterprise bandwidth constraints 100 Unstable computing environments 100 Areas of insecurity 100 Unavailable network resources 100 TOC-15

16 TABLE 3-5 XEROX ITO IT SOLUTIONS: Cloud services Utility computing Desktop virtualization Design solutions to scale quickly Solutions fit different business needs Solutions can be delivered through cloud-based, multitenant infrastructure Source: WinterGreen Research, Inc. Table Xerox ITO IT Solutions: 101 Table Xerox ITO IT Solutions Functions: 102 Figure Xerox Managed Print Services 104 Figure Xerox Centralized Print Services (CPS): 105 Table Xerox Centralized Print Services (CPS) Main Offerings 106 Figure Xerox Centralized Print Services (CPS) 107 Table Xerox Centralized Print Services (CPS) Mainframe Production Printing 108 Table Xerox Work Process Continuing Building Of Position In The Market in 2013: 110 Table Eastman Kodak Government Records Modernization Functions 116 Table Kodak Fundamental Work Process Technology Principles 117 Table Kodak Fundamental Work Process Technology Modernization 118 TOC-16

17 Figure Eastman Kodak Conventional Record Retrieval Process Inefficiencies 119 Figure Eastman Kodak Speeds Customer Service with Digital Archive 121 Table Banctec Work Process Competitive Strengths 122 Table Banktec Document Process Improved Operations 126 Table Banktec Value In Document Process Outsourcing Projects 127 Table Concentrix Engages Customer Support 130 Table Concentrix Strategy Aspects 131 Table Concentrix Interaction Strategy Opportunity 132 Table Concentrix Objectives 133 Table Concnetrix Industry Positioning 134 Figure Concentrix Innovative Solutions 135 Table Concentrix Target Industries 137 Figure IBM Predictive Analytics To Understand What Could Happen 139 Figure IBM Digital Document Analytics Functions 142 Table IBM DB2 Content Manager Maps for Document Routing 143 Table IBM Basic Operations Using Document Routing: 145 Table IBM Content Manager Document Routing Process Actions 146 Table Business Process Manager Tooling And Run Time 147 Table TOC-17

18 IBM Business Process (BPM) Management Platform 148 Figure Hewlett Packard Document Work Process Improves Process and Reduces Costs 152 Figure Hewlett Packard Workflow Improvement Initiatives 153 Table Hewlett Packard Paper-Intensive Process Improvement Features 154 Table Hewlett Packard Workflow Paper Process Management Identification of Key business objectives 156 TOC-18

19 TABLE 3-38 HEWLETT PACKARD WORKFLOW PAPER PROCESS MANAGEMENT IDENTIFICATION OF KEY BUSINESS OBJECTIVES Identifying goals needed to tie into digitization aims Goals can include reducing costs Improving quality Mitigating risks Conserving resources Increasing customer satisfaction Managing capital Managing assets Objectives represent the organization at a strategic level HP helps an organization identify, prioritize Implement ground-level workflow initiatives Source: WinterGreen Research, Inc. 156 Table Hewlett Packard Workflow Paper Process Management Goals 157 Table HP Tests Work Process Paper Elimination Automation Earlier In The Development Lifecycle 159 Table HP Work Process Paper Elimination Automation Functions 160 Table HP Work Process Paper Elimination Automation Benefits 161 TOC-19

20 Figure Hewlett Packard Identifies that The Only Constant is Change 162 Table HP Document Workflow Transformation Benefits 163 Table Parascript Data Type Recognition 165 Table Parascript FormXtra Capture Systems 168 Table Parascript FormXtra Capture Benefits: 174 Figure Scan-Optics Document Process Outsourcing 180 Table Scan-Optics Solutions Target Markets: 181 Table Scan-Optics Vertical and Functional Target Markets 182 Table Scan-Optics Solutions 183 Table Figure Scan Optics InSource DPO 186 Figure Scan Optics CloudSource DPO 187 Table Scan-Optics Document Process Outsourcing 188 Table Scan Optics solutions on the UK G-Cloud IV Framework 192 Table Scan-Optics Industry Positioning 193 Table Scan-Optics Paper To Paper Less Headquarters Resources 195 Figure Datamark Process Analysis 200 Figure Ricoh Workflow Consulting Services for Business 202 Table Ricoh Workflow Consulting Services Functions for Business 203 TOC-20

21 Table BMC Reduces Application Release Cycles From Weeks To Hours 204 Table Appian BPM Cloud Software Benefits 207 Table Adobe LiveCycle Key capabilities 210 Table Adobe LiveCycle Digital Signatures Key capabilities 211 Figure Intalio BPMS 213 Figure Intalio Open Source Business Process Management System (BPMS) 215 Table K2 Business Rules Actions 218 Table Microsoft Middleware Foundation Developer Frameworks 221 Table Microsoft Middleware Foundation Modules 222 Figure Workflow Consulting Services for Business 225 Table Work Process Documentation Tool Purposes 226 Table Operational And Business Work Process Objectives 227 Table Work Process Definition: 228 Table Levels Of Detail For Work Processes 229 Table Collection Of Activities For Core Business Work Processes 230 Table Key Function For Work Processes 231 Table Levels Of Detail For Work Processes 232 Table Procedure For Work Processes 234 Table TOC-21

22 Steps For Work Processes 235 Table Adobe Digital Marketing Cloud solutions: 238 Table Adobe Digital Marketing Facts: 239 Table Adobe Digital Media Aspects: 240 Table BancTec Solutions 241 Table BancTec Solutions Value 242 Table BancTec clients 243 Table Banctec Strategy 245 Table Banctec Strategy Implementation 246 Figure ColumbiaTech Contract Manufacturing / Turnkey Manufacturing Solutions 247 Figure Columbia Tech Marketing Products, High Mix Manufacturing Environment 248 Figure Columbia Tech Contract Manufacturing 249 Figure Columbia Tech Brands Supported 250 Table Columbia Tech Solutions for Partner Companies: 251 Table Columbia Tech Solutions Primary Markets Served 252 Table Columbia Tech Solutions Features 253 Table Columbia Tech Core Capabilities 254 Table Doma Document Conversion Projects Management Aspects 256 TOC-22

23 Table Doma Document Conversion Project Training 256 Table Hewlett Packard (HP) Product Positioning 263 Table Hewlett Packard (HP) Business Segments: 264 Table IBM Business Goals 269 Table IBM Marketing Transformation Functions 272 Figure IBM Cloudbased App Offerings 277 Table IBM Cloud & Smarter Infrastructure Featured Solutions 302 Figure TOC-23

24 PCM/Sarcom Strategic Partnerships 336 Table PCM/Sarcom Vendor Partners 338 Table Scan Optics Products and Services 348 Figure Scan Optics Feeder 350 Figure Scan Optics Addresses Life Cycle Costs 351 Figure Scan Optics Document Feeder 352 Figure Scan Optics reduces Paper Curling and Paper Jams 353 Table Scan Optics Auto Sorting Pockets 354 TOC-24

25 Figure Scan Optics Scanning Software Partners 355 Figure Scan Optics Open Software Architecture 356 Table Scan-Optics Solutions Target Markets: 360 Table Scan Store Data Capture and Extraction Functions 362 Table Scan Store OCR Software Table Scan Store Scanning Software 366 Figure Scan Store ABBYY OCR Software 367 Table Synnex / Concentrix: Industry Expertise: 371 Table Xerox Healthcare Services Examples 376 TOC-25

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