OUR PROGRAMMES FOR BUILDING SERVICE CONTRACTORS CLEAN. SAFE. EFFICIENT. Ecolab Inc. 370 Wabasha Street N St. Paul, MN

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1 OUR PROGRAMMES FOR BUILDING SERVICE CONTRACTORS... Ecolab Inc. 370 Wabasha Street N St. Paul, MN Ecolab Inc. All rights reserved. Ecolab Europe GmbH Richtistrasse Wallisellen Switzerland

2 DO YOU HAVE THE RIGHT PARTNER FOR YOUR CONTRACT ING BUSINESS? With decades of experience with contract cleaners, Ecolab recognises how important cleaning efficiency and quality are for your daily operations. We also understand the unique financial and compliance pressure as well as personnel fluctuation which demand high-quality management to provide the promised cleaning performance to your customers. Ecolab is aware of the diversity of your customer portfolio with different requirements for cleanliness, number of cleaning cycles per week as well as cleaning hours. Finally, your customers business activity influences the selection of appropriate chemicals, cleaning tools and machines. Ecolab recognises that the cost structure in building cleaning is dominated by approximately 85 % of spending for labour in the total cost. Cost Allocation in Building Care 6 % Admin EXPERIENCE THE BENEFIT TO WORK WITH ECOLAB Ecolab s programmes are dedicated to provide you with... solutions which take into consideration site-specific requirements as well as profit expectations. The combination of proven products, accurate dosing systems as well as on-site training & service help you to: Optimise processes & results. Realise the desired level of cleanliness. 7 % Other 85 % Labour Keep personnel trained. Reduce costs. Achieve a smooth workflow on site. 2 % Ecolab products & systems Key to our philosophy is our unparalleled dedication to contribute to the success of your cleaning business. Our well-trained service team is there to help you whenever needed. Our territory managers are available to provide personnel trainings, as well as scheduled and emergency visits which support you in your daily operations, and proactively prevent issues from becoming problems. CUSTOMER SATISFACTION OPERATIONAL EFFICIENCY Continuously provide clean premises for your customers using the most appropriate products and methods. Build a safe working environment that accomplishes safety of employees, premises and products. Achieve the best possible cleaning results within a given budget. ECOLAB s Let your Ecolab Representative teach your staff more efficient ways to achieve your cleaning goals. The... approach forms the key pillars for improved customer satisfaction and enhanced operational efficiency of your contract cleaning business.

3 YOUR CHALLENGES ECOLAB s SUPPORT FOR YOUR EFFICIENCY The complexity of providing cleaning services today is often underestimated. A number of factors influence your daily operations. Your concerns: Ecolab s solutions to support your daily business are based on our long experience of working with contract cleaning companies. A continuous market and trends analysis facilitates our ability to provide programmes and services which support you in meeting the quality expectations of your customers. Recent regulations and directives affecting all areas of your business for instance safety & storage measures, salaries and taxes but also participation in tenders. Different types of sites requiring dedicated cleaning materials. Customer-specific hygiene standards. Multiple materials and corresponding cleaning recommendations. Logistics to keep sites running properly. Personnel management. Key to the long-term success of your business is the ability to deliver the best quality and thus satisfy your customers. Special service elements and your problem-solving capabilities support your position in a competitive market environment. The trend to downsize cleaning budgets while requesting the same quality of cleanliness is more relevant than ever. Only trained personnel and new innovative cleaning methods are able to take the challenge of revised cleaning budgets. The reduction in available working hours demand increased efficiency in cleaning. Trained Ecolab Experts deliver a comprehensive offer that will have an immediate impact on your efficiency. Special emphasis is given to the following services: Outsourcing of cleaning services to contract cleaners is still on the agenda of many potential customers. Ecolab s proficient knowledge and expertise in the different customer segments can assist you in adding supplementary services to your portfolio. Our programmes target the following major segments in the market: START-UP SERVICE FOR NEW CONTRACTS Coordination of material flow & logistics to meet the start-up time. Preparation of cleaning materials for quick start-ups. Training and support of site manager & staff. Planning of needed cleaning material. Retail Healthcare Public Offices Transport & Industry Hotels CONSULTING ON SUITABLE ING PROCESSES & PRODUCTS Easy-to-understand, comprehensive material compatibility information. Certificates for cleaning processes & products. Cleaning recommendation for new building materials. Laboratory support. Comparison of the efficiency of different cleaning methods. TRAINING Basic chemistry training. Material science training. Site specific-training: offices, hospitals, retail. Method & process training. Health & safety training.

4 RETAIL ING HEALTHCARE ING THE CHALLENGE OF BIG SURFACES PREVENTION IS THE BEST MEDICINE The creation of a pleasant shopping environment is the number one task of every retailer. Retail customers select a store primarily because of its cleanliness. A clean appearance can therefore lead to impulse buying and most importantly protects the brand of the retailer. Cleaning in the Healthcare sector requires specialist knowledge in terms of cross-contamination risks, disinfection procedures and infection control. Hospitals and long term care homes are keen to provide a clean and sanitised peace of mind environment for patients and residents while keeping costs in a given budget. Time save up to 90 % time With Ecolab at your side, you are in the position to cover the total cleaning requirements of a retail store and provide the required shopping surroundings. Ecolab helps you to: Increase sqm-performance with latest state-of-the-art machinery and equipment. Maximise your profit when offering fresh food and general area cleaning. Fill scrubber dryers in a shorter period of time with dosing systems that allow for up to 90% faster filling. without Maxi QuikFill with Maxi QuikFill Provide a clean, food-safe store to prompt impulsive buying and opportunities for premium pricing. Minimise user contact with chemicals through colourcoded systems with exact dispensing systems. Increase sqm-performance with the latest state-ofthe-art machinery and high performance products. Ecolab s proficient knowledge in the Healthcare sector guides you through the latest standards of hospital cleaning and supports you to provide audit-safe performance. Our programmes assist you to: Provide a clean and sanitised environment which gives peace of mind to patients and residents. Minimise the risk of hospital acquired infections by using disinfectants and the latest technology. Use Ecolab s proven HealthGuard System to achieve productivity gains. Meet the strict demands on hygiene and cleanliness of a hospital/care home. Avoid cross-contamination risks and realise productivity gains with the proven HealthGuard concept. Provide superior floor appearance with tailor-made floorcare products. Train you staff on good hand hygiene practice. Your Ecolab Representative is at your disposal to prevent issues from becoming problems. RETAIL PROGRAMMES HEALTHCARE PROGRAMMES FoamGuard line for Fresh Food Area cleaning HealthGuard Cleaning System Neomat scrubber dryer detergents Medical Floorcare Penguin and Maxi QuikFill dosing systems Epicare Hand Hygiene Programme Your Ecolab Representative guides you through the most up-to-date disinfection procedures meeting current legal requirements.

5 PUBLIC & OFFICE ING TRANSPORT & INDUSTRY ING SIMPLE & SYSTEMS BE THE PARTNER FOR DIFFICULT TASKS Office cleaning still belongs to the core services of contract cleaners. The objective of your customers is to portray attractive premises as well as to create a clean and comfortable working environment for employees. The public sector is dominated by diverse sites, different in size and requirements. Demands for sustainability as well as budget restrictions play a leading role in this sector. The challenge of businesses active in the transport industry is to keep their facilities clean and comfortable for passengers. The industry sector requires clean surroundings to encourage the perception of quality of its products and to provide a safe working environment to their employees. Ecolab s public & office cleaning programmes consist of easy-to-use cleaning systems. Our solutions take into account your total site specific needs to ensure clean, tidy and safe premises. We help you to: Clean surfaces by selecting the most efficient method. Get sanitary areas shiny and sanitised. Maintain the look and cleanliness of floors & surfaces to establish an environment of comfort for users, employees and visitors. Use colour-coded systems that are easy-to-use and ensure user safety. Meet cost-in-use values with defined cleaning systems for each site. Long experience in this business area make Ecolab your ideal partner for transport and industry cleaning. Our programmes are dedicated to bring you benefits which assists you to: Let your Ecolab representative teach your staff more efficient ways to achieve your cleaning goals. Train your employees on products & methods Maximise the cleaning impact on specific soiling with dedicated products. Use dosing equipment that support fast filling. Meet budget restrictions with custom-tailored Cleaning Process products. OFFICE ING PROGRAMMES Office Cleaning Trolleys Benefit of listed products that are safe for use in the transport & industry area. Achieve time benefits with process optimisation tools in a difficult environment. Optimise processes in order to save time. using language-free materials. Maximise comfort & well-being of passengers and employees by providing a clean appearance. Provide the desired level of cleanliness using latest state-of-the-art machinery. Temperature Contact time Up to 50 C Short Polifix Microfibre Range Blue vac line Chemical Low foam Material-friendly Fast acting Economical Mechanics Choice of pad/brush Brush pressure The cleaning result depends on four factors. Every factor can vary in importance depending on the change of the other factors. PUBLIC ING PROGRAMMES TRANSPORT & INDUSTRY PROGRAMMES Superconcentrated surface cleaning range Comac scrubber dryer range Penguin dispensers Maxi QuikFill dosing systems Rasant mopping systems Neomat Maxi line Customised service provided by Ecolab s Representative ensures proper product use on special soiling.

6 HOTEL ING DELIVER HIGH QUALITY LINESS The primary goal of a hotel is to create an environment where guests feel welcome, comfortable and at home. An appealing atmosphere with flawless surfaces and floors in all areas is of critical importance. Having established relationships with hotels, Ecolab is the ideal partner for hotel cleaning. Our package supports you to: Maximise accurate dosing and thus minimise product consumption with self-explanatory dosing systems. Use modern cleaning equipment that ensures discreet cleaning operations in public areas. Improve cost-efficiency by using foam equipment & products for large surfaces in wellness areas. ECOLAB IS YOUR TRUSTED PARTNER FOR CONTRACT ING Ecolab is your partner for providing OUR SUSTAINABILITY PRINCIPLES Clean floors and surfaces more effective with products that do the job in one step. clean, safe and efficient operations ECONOMIC PROGRESS that deliver customer satisfaction, Investment in research and development to Ensure safety of employees with dispensers avoiding chemical contact of users and correct application with colour coding. customer and employee safety, and Effective results at the lowest total impact both your revenue and cost which Improve cost-efficiency by using foam products for large surfaces. helps drive your business success. Consulting on the appropriate cleaning solution for every area. operational efficiency to protect Our programmes are dedicated to support you in providing the desired cleaning quality while achieving the necessary efficiency in work processes and keeping costs according to budget. With the biggest service team in the industry, Ecolab is there to consult on most appropriate cleaning methods, materials, processes, programmes, etc. according to the relevant site. create the best solutions. environmentally and economically. ENVIRONMENTAL STEWARDSHIP Products and services that minimise our customers water and energy use, with innovative packaging and dispensing methods that reduce waste. Use of environmentally responsible and sustainable resources. SOCIAL RESPONSIBILITY Respect the human rights of all people. Commitment to supporting and encouraging diversity. Our Code of Conduct defines our corporate culture. AND SUSTAINABILITY At Ecolab, making the world a cleaner, safer place is our business. As a member of the AISE, we fulfill the Charter for Sustainable Cleaning and are recognised for sustainability throughout our product development process. We are committed to providing our customers with the most effective and efficient cleaning programmes available. Sustainability is, and was always, inherent in our products and services. Strengthened by the expertise of our associates and combined with our dedication to social responsibility, these offering provide value to our customers and the global economy and help foster a sustainable world. HOTEL ING PROGRAMMES HotelGuard System Blue vac and Floormatic Range FoamGuard Range