Advanced Meter Project Update Technical Advisory Panel. July 21, 2011

Transcription

1 Advanced Meter Project Update Technical Advisory Panel July 21,

2 Meeting Agenda Topic Presenter Time Introductions All 10:00 a.m. Project Update Pat Petersilia, Advanced Meter Director 10:10 a.m. Installation Approach Mario Aguirre, Installation Manager 10:30 a.m. Q&A & Next Steps All 11:00 a.m. Lunch All 11:30 a.m. 2

3 Project Update Pat Petersilia 3

4 Contract Status Finalized Agreements with Capgemini, Aclara and Agile that will provide for the procurement and installation of SoCalGas advanced meter technology system Aclara is selected technology vendor Provide meter modules, energy presentment software, and design/installation of a radio network Capgemini for Program Management Governance and System Integration support Support integration of advanced meter systems with existing infrastructure Identify changes to relevant metering, billing, and customer support business processes Design and implement best management tools Agile Sourcing Partners for services related to supply chain Transactional purchases of communication modules and provide shipping, logistics, and supply chain for modules Pursuant to D filed Advice Letter 4245 for CPUC approval of contracts pending Commission approval 4

5 Advanced Meter Management Team Patrick Petersilia Director Donna Jones- Moore Employee Awareness Engagement Trisha Muse Customer Experience Lizette Verduzco Stakeholder Education & Outreach David Wei Systems Architecture Security and Deliveries Mark Serrano Program Mgmt Office Chris Olmsted IT Systems Jose Pech Budget David Mercer Network Mario Aguirre Module Installation

6 Project Organization Utilizing a capability based organization model to manage the advanced meter work effort David Mercer Network Manager Data Capture Design & test Data Capture communications infrastructure to ensure accurate consumption data is transmitted securely and reliably from the Communication Modules to the Head- End system Data Collector Unit Deployment Installation of Network approximately 4,000 Devices Complete installation at each city / community prior to mass installation Negotiate reasonable lease costs for attachment agreements System Operations Design and build processes and organization for monitoring and maintenance of the system including Communications Modules, Network and Network Devices, head-end and Meter Data Management System

7 Project Organization Chris Olmsted IT Systems Manager Asset Management Automated Data Billing Infrastructure Energy Presentment Field Operations Installation Systems Prepare SAP to support the use of advanced meters Includes: Purchase, test, and inventory Recording of asset attributes, location and status Implement Aclara s Head-End & Meter Data Management Systems and utilize automated metering data for billing Implement hardware / software (servers, storage, databases, etc.) needed to run advanced meter systems Implement Aclara s hosted ENERGYprism software and integrate with other major company systems to provide energy presentment information and associated analysis tools through multiple channels System enhancements necessary to support the programming and maintenance of advanced meters

8 David Wei System Architecture, Security and Delivery Project Organization Cont d System Production Readiness System Testing Security Architecture Configuration and environment management Ensure IT systems are ready for implementation Performs testing to ensure systems function as expected Testing includes performance, security, end-toend, and operability (i.e. system and people) Ensures new systems are compliant with SoCalGas security standards and practices Technical governance of the software development Ensure compliance to architectural standards

9 Project Organization Cont d Mario Aguirre Module Installation Manager Donna Jones-Moore Employee Awareness & Engagement Manager Installation Operations Project Team Installation (Systems) Employee Engagement & Awareness Develop and implement the installation strategy, plan, processes, and procedures to perform meter / module installations Implement the IT Functionality (systems) to enable the project meter/module installation Work order management (WOMS), customer appointment scheduling, productivity calculator, and installation reporting Enable SoCalGas organizations and employees to successfully manage business process and technology change impacts

10 Project Organization Cont d Trisha Muse Customer Experience Manager Lizette Verduzco Stakeholder Education & Outreach Manager Customer Experience Represent the customers interest in the development of the advanced meter project and service offerings Deliver a positive experience for the customer throughout the installation process and motivate customers to use the new information to help them save energy and money External Stakeholder Education & Outreach Represent external stakeholders interest Proactively engage, and educate external stakeholders to manage expectations surrounding technology, benefits and impacts and help maintain a positive customer and community experience

11 Scope of Releases Release 1 (Q Q3 2012) Systems and processes to support mass installation Installation of network begins (2012) Installation of ~8,500 modules /meters (Q3/Q4 2012) Residential customer online presentment Release 2 (Q Q1 2013) Mass installation begins (2013) Billing from automated reads Business customer online presentment Release 3 (Q Q2 2013) Large customer functionality Optimization and clean-up 11

12 High Level Timeline Milestone Network Installation Planning Implementation Outreach and Briefings (Q2 11) Install Communication Network (Q1 12) End-to-End Test (Early Module Installation) Community Outreach (Begin Q2 12) Customer Notification (Begin Q2 12) Early Installation (Begin Q3 12) Mass Installation Community Outreach (Begins Q4 12) Customer Notification (Begins Q4 12) Mass Installation (Begins Q1 13) 12

13 Installation Approach Mario Aguirre 13

14 Installation Planning Approach Only state IOU to be using own employees to perform the installation work For the most part, we will be staging out of non-socalgas facilities due to the incremental workforce required to perform the installation Currently under negotiations with a third party vendor to provide installation support services, including fleet, staging warehouses and work order management system Installation strategy and plan is based on optimal efficiency and driving distance for the installers. Utilized third party vendor consulting to develop the plan 14

15 Installation Areas Area A Letter Agreement Installation Areas Area B Area C Area D 15

16 Planned Yearly Installation Volumes 16

17 Proposed Early Installation Area Timing Q3-Q Proximity to Pico Rivera staging location Bell Gardens City of Commerce Los Angeles (portion of ZIP only) Artesia Cerritos Approximately 8,500 meters Meter variety representative of the mass install work types 17

18 18

19 Next Steps Identifying locations where data collector units are needed in order to support early meter module installation and test the network Developing customer communication outreach plan to support early installation roll out Analyzing customer demographics in early roll out area Developing messaging and service offerings Determining community outreach tactics Identifying community based organizations within area and respective Request For Information process Working with Regional Public Affairs to identify and engage key stakeholders Developing educational materials Customer communication and outreach plan to be shared at Q3 TAP meeting 19

20 Questions 20

21 Draft Calendar of Topics 2011 (Quarterly Meetings) 2012 (Quarterly Meetings) (Semi-annual Meetings) Q1: Mar March 24 Status and scope of vendor contracts Network Outreach Approach & Timing Early Installation Update Customer Complaint Handling Prototype Energy Presentment Conservation Research Mass Installation (installed to date; upcoming installations) Status of customer experience and outreach activities Customer feedback Q2: June July 21 st Project Team & Organization Installation Approach / Overview Contract Status Early Installation Status Energy Presentment Complete Mass Installation Plan Employee Engagement Q3: Sept System Integration Employee Engagement Network Outreach Update Early Install Comms & Outreach Mass Installation Schedule & Logistics Early Installation Status End-to-End Test Employee / Customer / Community Efforts Mass Installation Update Conservation Research Mass Installation (installed to date; upcoming installations) Status of customer experience and outreach activities Customer feedback Q4: Nov Conservation Approach CBO Solicitation Approach Energy Presentment and Home Area Network Meter Accuracy (Q/A / Q/C) Customer Research, Segmentation & Positioning Customer Communications & Outreach Mass installation Update Customer Experience & Outreach End-to-End Test Results 21

22 Next Steps Schedule next TAP meeting for mid to late September Topics to include: System Integration Employee Engagement Early Installation Customer Communication & Outreach Plan Communication Network Deployment Mass Installation Schedule Set up individual follow up meetings with TAP members 22

23 Contact / More Info Lizette Verduzco Stakeholder Education & Outreach Manager lverduzco@semprautilities.com or Advanced Meter webpage on SoCalGas.com: General Project advancedmeter@socalgas.com 23

24 Thank You! 24