Pass the PMP Exam. Tools, Tips and Tricks to Succeed. Second Edition. Sean Whitaker

Transcription

1 Pass the PMP Exam Tools, Tips and Tricks to Succeed Second Edition Sean Whitaker

2 Pass the PMP Exam: Tools, Tips and Tricks to Succeed, Second Edition Sean Whitaker ChristChurch, Canterbury, New Zealand ISBN-13 (pbk): ISBN-13 (electronic): DOI / Library of Congress Control Number: Copyright 2016 by Sean Whitaker This work is subject to copyright. All rights are reserved by the Publisher, whether the whole or part of the material is concerned, specifically the rights of translation, reprinting, reuse of illustrations, recitation, broadcasting, reproduction on microfilms or in any other physical way, and transmission or information storage and retrieval, electronic adaptation, computer software, or by similar or dissimilar methodology now known or hereafter developed. Exempted from this legal reservation are brief excerpts in connection with reviews or scholarly analysis or material supplied specifically for the purpose of being entered and executed on a computer system, for exclusive use by the purchaser of the work. Duplication of this publication or parts thereof is permitted only under the provisions of the Copyright Law of the Publisher s location, in its current version, and permission for use must always be obtained from Springer. Permissions for use may be obtained through RightsLink at the Copyright Clearance Center. Violations are liable to prosecution under the respective Copyright Law. Trademarked names, logos, and images may appear in this book. Rather than use a trademark symbol with every occurrence of a trademarked name, logo, or image we use the names, logos, and images only in an editorial fashion and to the benefit of the trademark owner, with no intention of infringement of the trademark. The use in this publication of trade names, trademarks, service marks, and similar terms, even if they are not identified as such, is not to be taken as an expression of opinion as to whether or not they are subject to proprietary rights. PMP, PMBOK, The PMBOK Guide, and PMI are registered marks of the Project Management Institute, Inc. While the advice and information in this book are believed to be true and accurate at the date of publication, neither the authors nor the editors nor the publisher can accept any legal responsibility for any errors or omissions that may be made. The publisher makes no warranty, express or implied, with respect to the material contained herein. Managing Director: Welmoed Spahr Lead Editor: Steve Anglin Technical Reviewer: Mike Roberts Editorial Board: Steve Anglin, Pramila Balan, Louise Corrigan, Jonathan Gennick, Robert Hutchinson, Celestin Suresh John, James Markham, Susan McDermott, Matthew Moodie, Ben Renow-Clarke, Gwenan Spearing Coordinating Editor: Mark Powers Copy Editor: Tiffany Taylor Compositor: SPi Global Indexer: SPi Global Artist: SPi Global Distributed to the book trade worldwide by Springer Science+Business Media New York, 233 Spring Street, 6th Floor, New York, NY Phone SPRINGER, fax (201) , orders-ny@springer-sbm.com, or visit Apress Media, LLC is a California LLC and the sole member (owner) is Springer Science + Business Media Finance Inc (SSBM Finance Inc). SSBM Finance Inc is a Delaware corporation. For information on translations, please rights@apress.com, or visit Apress and friends of ED books may be purchased in bulk for academic, corporate, or promotional use. ebook versions and licenses are also available for most titles. For more information, reference our Special Bulk Sales ebook Licensing web page at Any source code or other supplementary materials referenced by the author in this text are available to readers at For detailed information about how to locate your book s source code, go to Readers can also access source code at SpringerLink in the Supplementary Material section for each chapter. Printed on acid-free paper

3 This book is dedicated to you for choosing to commit to your own ongoing professional development. No form of education is ever wasted, and without doubt the greatest investment you can ever make is in your own development. noli cedere cognoscere

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5 Contents at a Glance About the Author... xli About the Technical Reviewer... xliii How to Use This Book... xlv Chapter 1: Foundational Concepts of Project Management... 1 Chapter 2: Integration Management Chapter 3: Scope Management Chapter 4: Time Management Chapter 5: Cost Management Chapter 6: Quality Management Chapter 7: Human Resource Management Chapter 8: Communications Management Chapter 9: Risk Management Chapter 10: Procurement Management Chapter 11: Stakeholder Management Chapter 12: Ethics and Professional Conduct Chapter 13: Eligibility, Study, and Exam-Taking Tips Chapter 14: Blank Mind Maps v

6 AT A GLANCE Chapter 15: Formulas to Remember Chapter 16: PMP Examination Tasks Puzzle Game Chapter 17: PMP Examination Role-Delineation Domain Tasks Glossary of Key Terms Index vi

7 Contents About the Author... xli About the Technical Reviewer... xliii How to Use This Book... xlv Chapter 1: Foundational Concepts of Project Management... 1 Objectives... 1 The Purpose of the PMBOK Guide... 2 What Is a Project, a Program, and a Portfolio?... 4 What Is Project Management?... 8 Project Management, Operations Management, and Organizational Strategy Organizational Influences on Project Management The Project Life Cycle Chapter Summary Exercises Review Questions Answers Exercises Review Questions Chapter 2: Integration Management What Is Project Integration Management? Develop Project Charter Inputs vii

8 Project Statement of Work Business Case Agreements Enterprise Environmental Factors Organizational Process Assets...44 Tools and Techniques Expert Judgment Facilitation Techniques Outputs Project Charter Develop Project Management Plan Inputs Project Charter Outputs from Other Processes Enterprise Environmental Factors Organizational Process Assets...50 Tools and Techniques Expert Judgment Facilitation Techniques Outputs Project Management Plan Direct and Manage Project Work Inputs Project Management Plan Approved Change Requests Enterprise Environmental Factors Organizational Process Assets...57 viii

9 Tools and Techniques Expert Judgment Project Management Information System Meetings Outputs Deliverables Work Performance Data Change Requests Project Management Plan Updates Project Document Updates Monitor and Control Project Work Inputs Project Management Plan Schedule Forecasts Cost Forecasts Validated Changes Work Performance Information Enterprise Environmental Factors Organizational Process Assets...65 Tools and Techniques Expert Judgment Analytical Techniques Project Management Information System Meetings Outputs Change Requests Work Performance Reports Project Management Plan Updates Project Document Updates ix

10 Perform Integrated Change Control Inputs Project Management Plan Work Performance Reports Change Requests Enterprise Environmental Factors Organizational Process Assets...72 Tools and Techniques Expert Judgment Meetings Change-Control Tools Outputs Approved Change Requests Change Log Project Management Plan Updates Project Document Updates Close Project or Phase Inputs Project Management Plan Accepted Deliverables Organizational Process Assets...77 Tools and Techniques Expert Judgment Analytical Techniques Meetings Outputs Final Product, Service, or Result Transition Organizational Process Asset Updates x

11 Chapter Summary Exercises Review Questions Answers Exercises Review Questions Chapter 3: Scope Management What Is Project Scope Management? Plan Scope Management Inputs Project Management Plan Project Charter Enterprise Environmental Factors Organizational Process Assets...96 Tools and Techniques Expert Judgment Meetings Outputs Scope Management Plan Requirements Management Plan Collect Requirements Inputs Scope Management Plan Requirements Management Plan Stakeholder Management Plan Project Charter Stakeholder Register xi

12 Tools and Techniques Interviews Focus Groups Facilitated Workshops Group Creativity Techniques Group Decision-Making Techniques Questionnaires and Surveys Observations Prototypes Benchmarking Context Diagrams Document Analysis Outputs Requirements Documentation Requirements Traceability Matrix Define Scope Inputs Scope Management Plan Project Charter Requirements Documentation Organizational Process Assets Tools and Techniques Expert Judgment Product Analysis Alternatives Generation Facilitated Workshops Outputs Project Scope Statement Project Document Updates xii

13 Create WBS Inputs Scope Management Plan Project Scope Statement Requirements Documentation Enterprise Environmental Factors Organizational Process Assets Tools and Techniques Decomposition Expert Judgment Outputs Scope Baseline Project Document updates Validate Scope Inputs Project Management Plan Requirements Documentation Requirements Traceability Matrix Verified Deliverables Work Performance Data Tools and Techniques Inspection Group Decision-Making Techniques Outputs Accepted Deliverables Change Requests Work Performance Information Project Document Updates xiii

14 Control Scope Inputs Project Management Plan Requirements Documentation Requirements Traceability Matrix Work Performance Data Organizational Process Assets Tools and Techniques Variance Analysis Outputs Work Performance Information Change Requests Project Management Plan Updates Project Document Updates Organizational Process Assets Updates Chapter Summary Exercises Review Questions Answers Exercises Review Questions Chapter 4: Time Management What Is Project Time Management? Plan Schedule Management Inputs Project Management Plan Project Charter xiv

15 Enterprise Environmental Factors Organizational Process Assets Tools and Techniques Expert Judgment Analytical Techniques Meetings Outputs Schedule Management Plan Define Activities Inputs Schedule Management Plan Scope Baseline Enterprise Environmental Factors Organizational Process Assets Tools and Techniques Decomposition Rolling-Wave Planning Expert Judgment Outputs Activity List Activity Attributes Milestone List Sequence Activities Inputs Schedule Management Plan Activity List Activity Attributes Milestone List Project Scope Statement xv

16 Enterprise Environmental Factors Organizational Process Assets Tools and Techniques Precedence Diagramming Method (PDM) Dependency Determination Applying Leads and Lags Outputs Project Schedule Network Diagrams Project Document Updates Estimate Activity Resources Inputs Schedule Management Plan Activity List Activity Attributes Resource Calendars Risk Register Activity Cost Estimates Enterprise Environmental Factors Organizational Process Assets Tools and Techniques Expert Judgment Alternative Analysis Published Estimating Data Bottom-Up Estimating Project Management Software Outputs Activity Resource Requirements Resource Breakdown Structure Project Document Updates xvi

17 Estimate Activity Durations Inputs Schedule Management Plan Activity List Activity Attributes Activity Resource Requirements Resource Calendars Project Scope Statement Risk Register Resource Breakdown Structure Enterprise Environmental Factors Organizational Process Assets Tools and Techniques Expert Judgment Analogous Estimating Parametric Estimating Three-Point Estimating Group Decision-Making Techniques Reserve Analysis Outputs Activity Duration Estimates Project Document Updates Develop Schedule Inputs Schedule Management Plan Activity List Activity Attributes Project Schedule Network Diagrams Activity Resource Requirements xvii

18 Resource Calendars Activity Duration Estimates Project Scope Statement Risk Register Project Staff Assignments Resource Breakdown Structure Enterprise Environmental Factors Organizational Process Assets Tools and Techniques Schedule Network Analysis Critical Path Method Critical Chain Method Resource Optimization Techniques Modeling Techniques Leads and Lags Schedule Compression Scheduling Tool Outputs Schedule Baseline Project Schedule Schedule Data Project Calendars Project Management Plan Updates Project Document Updates Control Schedule Inputs Project Management Plan Project Schedule Work Performance Data xviii

19 Project Calendars Schedule Data Organizational Process Assets Tools and Techniques Performance Reviews Project Management Software Resource Optimization Techniques Modeling Techniques Leads and Lags Schedule Compression Scheduling Tool Outputs Work Performance Information Schedule Forecasts Change Requests Project Management Plan Updates Project Document Updates Organizational Process Asset Updates Chapter Summary Exercises Review Questions Answers Exercises Review Questions Chapter 5: Cost Management What Is Project Cost Management? Plan Cost Management Inputs xix

20 Project Management Plan Project Charter Enterprise Environmental Factors Organizational Process Assets Tools and Techniques Expert Judgment Analytical Techniques Meetings Outputs Cost Management Plan Estimate Costs Inputs Cost Management Plan Human Resource Management Plan Scope Baseline Project Schedule Risk Register Enterprise Environmental Factors Organizational Process Assets Tools and Techniques Expert Judgment Analogous Estimating Parametric Estimating Bottom-Up Estimating Three-Point Estimating Reserve Analysis Cost of Quality Project Management Software xx

21 Vendor Bid Analysis Group Decision-Making Techniques Outputs Activity Cost Estimates Basis of Estimates Project Document Updates Determine Budget Inputs Cost Management Plan Scope Baseline Activity Cost Estimates Basis of Estimates Project Schedule Resource Calendars Risk Register Agreements Organizational Process Assets Tools and Techniques Cost Aggregation Reserve Analysis Expert Judgment Historical Relationships Funding Limit Reconciliation Outputs Cost Baseline Project Funding Requirements Project Document Updates xxi

22 Control Costs Inputs Project Management Plan Project Funding Requirements Work Performance Data Organizational Process Assets Tools and Techniques Earned Value Management Forecasting To-Complete Performance Index (TCPI) Performance Reviews Project Management Software Reserve Analysis Outputs Work Performance Information Cost Forecasts Change Requests Project Management Plan Updates Project Document Updates Organizational Process Asset Updates Chapter Summary Exercises Review Questions Answers Exercises Chapter Review xxii

23 Chapter 6: Quality Management What Is Project Quality Management? Plan Quality Management Inputs Project Management Plan Stakeholder Register Risk Register Requirements Documentation Enterprise Environmental Factors Organizational Process Assets Tools and Techniques Cost-Benefit Analysis Cost of Quality Seven Basic Quality Tools Benchmarking Design of Experiments Statistical Sampling Additional Quality Planning Tools Meetings Outputs Quality Management Plan Process Improvement Plan Quality Metrics Quality Checklists Project Document Updates Perform Quality Assurance Inputs Quality Management Plan Process Improvement Plan xxiii

24 Quality Metrics Quality Control Measurements Project Documents Tools and Techniques Quality Management and Control Tools Quality Audits Process Analysis Outputs Change Requests Project Management Plan Updates Project Document Updates Organizational Process Asset Updates Control Quality Inputs Quality Management Plan Quality Metrics Quality Checklists Work Performance Data Approved Change Requests Deliverables Project Documents Organizational Process Assets Tools and Techniques Seven Basic Quality Tools Statistical Sampling Inspection Approved Change Request Review Outputs xxiv

25 Quality Control Measurements Validated Changes Verified Deliverables Work Performance Information Change Requests Project Management Plan Updates Project Document Updates Organizational Process Asset Updates Chapter Summary Exercise Review Questions Answers Exercises Review Questions Chapter 7: Human Resource Management What Is Project Human Resource Management? Plan Human Resource Management Inputs Project Management Plan Activity Resource Requirements Enterprise Environmental Factors Organizational Process Assets Tools and Techniques Organizational Charts and Position Descriptions Networking Organizational Theory Expert Judgment Meetings xxv

26 Outputs Human Resource Management Plan Acquire Project Team Inputs Human Resource Management Plan Enterprise Environmental Factors Organizational Process Assets Tools and Techniques Preassignment Negotiation Acquisition Virtual Teams Multicriteria Decision Analysis Outputs Project Staff Assignments Resource Calendars Project Management Plan Updates Develop Project Team Inputs Human Resource Management Plan Project Staff Assignments Resource Calendars Tools and Techniques Interpersonal Skills Training Team-Building Activities Ground Rules Co-location xxvi

27 Recognition and Rewards Personnel Assessment Tools Outputs Team Performance Assessments Enterprise Environmental Factor Updates Manage Project Team Inputs Human Resource Management Plan Project Staff Assignments Team Performance Assessments Issue Log Work Performance Reports Organizational Process Assets Tools and Techniques Observation and Conversation Project Performance Appraisals Conflict Management Interpersonal Skills Outputs Change Requests Project Management Plan Updates Project Document Updates Enterprise Environmental Factor Updates Organizational Process Asset Updates Chapter Summary Exercises Review Questions xxvii

28 Answers Exercises Chapter Review Chapter 8: Communications Management What Is Project Communications Management? Plan Communications Management Inputs Project Management Plan Stakeholder Register Enterprise Environmental Factors Organizational Process Assets Tools and Techniques Communications Requirements Analysis Communications Technology Communications Models Communications Methods Meetings Outputs Communications Management Plan Project Document Updates Manage Communications Inputs Communications Management Plan Work Performance Reports Enterprise Environmental Factors Organizational Process Assets xxviii

29 Tools and Techniques Communications Technology Communications Models Communications Methods Information Management Systems Performance Reporting Outputs Project Communications Project Document Updates Project Management Plan Updates Organizational Process Asset Updates Control Communications Inputs Project Management Plan Project Communications Issue Log Work Performance Data Organizational Process Assets Tools and Techniques Reporting Systems Expert Judgment Meetings Outputs Work Performance Information Change Requests Project Management Plan Updates Project Document Updates Organizational Process Asset Updates xxix

30 Chapter Summary Exercises Review Questions Answers Exercises Chapter Review Chapter 9: Risk Management What Is Project Risk Management? Plan Risk Management Inputs Project Management Plan Project Charter Stakeholder Register Enterprise Environmental Factors Organizational Process Assets Tools and Techniques Analytical Techniques Expert Judgment Meetings Outputs Risk Management Plan Identify Risks Inputs Risk Management Plan Cost Management Plan Schedule Management Plan Quality Management Plan Human Resource Management Plan xxx

31 Scope Baseline Activity Cost Estimates Activity Duration Estimates Stakeholder Register Project Documents Procurement Documents Enterprise Environmental Factors Organizational Process Assets Tools and Techniques Documentation Reviews Information-Gathering Techniques Checklist Analysis Assumption Analysis Diagramming Techniques SWOT Analysis Expert Judgment Outputs Risk Register Perform Qualitative Risk Analysis Inputs Risk Management Plan Scope Baseline Risk Register Enterprise Environmental Factors Organizational Process Assets Tools and Techniques Risk Probability and Impact Assessment Probability and Impact Matrix Risk Data Quality Assessment xxxi

32 Risk Categorization Risk Urgency Assessment Expert Judgment Outputs Project Document Updates Perform Quantitative Risk Analysis Inputs Risk Management Plan Cost Management Plan Schedule Management Plan Risk Register Enterprise Environmental Factors Organizational Process Assets Tools and Techniques Data Gathering and Representation Techniques Quantitative Risk Analysis and Modeling Techniques Expert Judgment Outputs Project Document Updates Plan Risk Responses Inputs Risk Management Plan Risk Register Tools and Techniques Strategies for Dealing with Negative Risks or Threats Strategies for Dealing with Positive Risks or Opportunities Contingent Response Strategies Expert Judgment xxxii

33 Outputs Project Management Plan Updates Project Document Updates Control Risks Inputs Project Management Plan Risk Register Work Performance Data Work Performance Reports Tools and Techniques Risk Reassessment Risk Audits Variance and Trend Analysis Technical Performance Measurement Reserve Analysis Status Meetings Outputs Work Performance Information Change Requests Project Management Plan Updates Project Document Updates Organizational Process Asset Updates Chapter Summary Exercises Review Questions Answers Exercises Chapter Review xxxiii

34 Chapter 10: Procurement Management What Is Project Procurement Management? Plan Procurement Management Inputs Project Management Plan Requirements Documentation Risk Register Activity Resource Requirements Project Schedule Activity Cost Estimates Stakeholder Register Enterprise Environmental Factors Organizational Process Assets Tools and Techniques Make-or-Buy Analysis Expert Judgment Market Research Meetings Outputs Procurement Management Plan Procurement Statement of Work Procurement Documents Source-Selection Criteria Make-or-Buy Decisions Change Requests Project Document Updates Conduct Procurements Inputs xxxiv

35 Procurement Management Plan Procurement Documents Source-Selection Criteria Seller Proposals Project Documents Make-or-Buy Decisions Procurement Statement of Work Organizational Process Assets Tools and Techniques Bidder Conference Proposal Evaluation Techniques Independent Estimates Expert Judgment Advertising Analytical Techniques Procurement Negotiations Outputs Selected Sellers Agreements Resource Calendars Change Requests Project Management Plan Updates Project Document Updates Control Procurements Inputs Project Management Plan Procurement Documents Agreements Approved Change Requests xxxv

36 Work Performance Reports Work Performance Data Tools and Techniques Contract Change-Control System Procurement Performance Reviews Inspections and Audits Performance Reporting Payment Systems Claims Administration Records Management System Outputs Work Performance Information Change Requests Project Management Plan Updates Project Document Updates Organizational Process Assets Updates Close Procurements Inputs Project Management Plan Procurement Documents Tools and Techniques Procurement Audits Procurement Negotiations Records Management System Outputs Closed Procurements Organizational Process Assets Updates Chapter Summary xxxvi

37 Exercises Review Questions Answers Exercises Chapter Review Chapter 11: Stakeholder Management What Is Project Stakeholder Management? Identify Stakeholders Inputs Project Charter Procurement Documents Enterprise Environmental Factors Organizational Process Assets Tools and Techniques Stakeholder Analysis Expert Judgment Meetings Outputs Stakeholder Register Plan Stakeholder Management Inputs Project Management Plan Stakeholder Register Enterprise Environmental Factors Organizational Process Assets xxxvii

38 Tools and Techniques Expert Judgment Meetings Analytical Techniques Outputs Stakeholder Management Plan Project Document Updates Manage Stakeholder Engagement Inputs Stakeholder Management Plan Communications Management Plan Change Log Organizational Process Assets Tools and Techniques Communications Methods Interpersonal Skills Management Skills Outputs Issue Log Change Requests Project Management Plan Updates Project Document Updates Organizational Process Asset Updates Control Stakeholder Engagement Inputs Project Management Plan Issue Log Work Performance Data Project Documents xxxviii

39 Tools and Techniques Information Management Systems Expert Judgment Meetings Outputs Work Performance Information Change Requests Project Management Plan Updates Project Document Updates Organizational Process Asset Updates Chapter Summary Exercises Review Questions Answers Exercises Chapter Review Chapter 12: Ethics and Professional Conduct Responsibility, Respect, Fairness, and Honesty Responsibility Respect Fairness Honesty Chapter Summary Exercise Review Questions Answers Exercise Review Questions xxxix

40 Chapter 13: Eligibility, Study, and Exam-Taking Tips Eligibility PMP Prerequisites Study Tips Exam-Taking Tips Question-Answering Tips Chapter 14: Blank Mind Maps Chapter 15: Formulas to Remember Chapter 16: PMP Examination Tasks Puzzle Game Instructions Chapter 17: PMP Examination Role-Delineation Domain Tasks Glossary of Key Terms Index xl

41 About the Author Sean Whitaker, BA, MSc, MBA, PMP has a diverse project management background, having successfully managed complex projects in the construction, telecommunications, and IT industries. He brings this diversity of experience into sharp focus with his emphasis on professional project management. In addition to this book, Sean is the author of many books on project management, including PMP Training Kit, Microsoft Press/O Reilly Publishing, 2013 PMP Rapid Review, Microsoft Press/O Reilly Publishing, 2013 The Professional Project Manager, CreateSpace Independent Publishing Platform, 2014 The Practically Perfect Project Manager, CreateSpace Independent Publishing Platform, 2012 Sean regularly trains, coaches, teaches, and speaks about professional project management around the globe. He has been a volunteer with the Project Management Institute since When not teaching, speaking, or writing about project management, Sean is a keen and accomplished musician. Please visit his web site at xli

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43 About the Technical Reviewer Mike Roberts is a New Zealand based project management professional and trainer. Mike offers project management services across the IT sector and has experience delivering projects through both traditional and agile techniques. Mike is the principal trainer and partner at Falcon Training. He has been facilitating project management training for number of years. He has a reputation for his ability to connect with students and his commitment to learning. He is always happy to discuss the application of the wide variety of approaches available across all industries: IT, construction, health, tetail, government, and more! Mike is also an active volunteer with the New Zealand chapter of the Project Management Institute. He was recently awarded the PMINZ Volunteer of the Year award to recognize and honor his significant contribution to the PMI and the project management profession. xliii

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45 How to Use This Book Congratulations on committing to studying to take the Project Management Professional (PMP) credential. This book contains all the information you need to pass the PMP examination. I have taken my time to be sure to include all the information necessary to pass the exam as well as some extra information about the profession of project management. Here is a guide to all the extra bits and pieces in the book: Words in Italics: These are key terms, and you should try to memorize and understand all of them. Each is included in the Glossary of Key Terms at the rear of the book. Exam tips: These highlighted pieces of text give you direct tips for the exam. Real World: These highlighted sections of the book provide examples of the theory in action from my own experience. They are intended to add to your understanding of the concept being explained and also to share with you some of the lessons I have learned throughout my career. Notes: These provide slightly more information about the topic being discussed that is not always directly related to the exam but is usually very interesting. More Info: Most sections start with a brief indication of where you can go in the PMBOK Guide for more information about that particular topic. Quick Check: The Quick Check questions and answers at the end of each section are intended to give you the opportunity to quickly review the material you have just read with some simple questions. Review questions: At the end of each chapter are multiple choice questions that test your knowledge and understanding of the topics just covered. Exercises: Each chapter concludes with exercises to test how well you understand the topics just covered. Study aids: At the rear of this book, you will find some valuable study aids such as mind maps and a puzzle game to help you study. xlv

46 HOW TO USE THIS BOOK Take your time as you go through this book, and complete all the exercises and questions. This way, you will be prepared to pass the PMP exam. This book is designed to be used with the bank of more than 400 practice exam questions I have written. You can find them online at any good book retailer simply by searching for my name. If you need extra assistance, I have also recorded a complete online PMP study course for Lecturio, which you can sign up for and view at your leisure. Simply search for PMP and my name at Finally, think of me as your personal PMP coach. Not only do you have access to the contents of this book, but you can also me at any time with questions, and I will answer. Good luck! Sean Whitaker sean@seanwhitaker.com P.S. If you wish to use this book as the foundational text for any PMP exam preparation courses you want to run, please me for a complimentary set of slides to help you out. xlvi