Agile CIO Operating Model

Transcription

1 Technology Agile CIO Operating Model Next Generation CIO Event GTEC 2013

2 What it means to be a CIO Complex supply chain Citizen expectations Changing role levels Legacy systems Disruptive technologies Prioritization Funding constraints Understanding cost of ownership Talent management Copyright 2013 Accenture All rights reserved. 2

3 Agile CIO operating model Business Customer / End-User Relationship Change s Drive to add additional business value Prioritize IT projects based on business value Ensure adequate capacity and capability of IT resources to meet business demand Transition Introduction Change Release & Deploy Run s Execute as efficiently as possible Provide reliable day to day delivery and support of IT services Planning a safe transition of change into a live environment Supplier Relationship Copyright 2013 Accenture All rights reserved. 3

4 Agile CIO characteristics Focus on getting the big strategic decisions right CIO should be viewed as an influential business leader Understand the difference in importance between strategic and operational decision making Make decisions faster Improve the speed of decision making (strategic & operational) to drive enhanced agility across the organization Engage people who matter Value transparency Organizational alignment and middle management buy-in are critical in securing frontline engagement to execute required change Develop resilience to the unexpected Expect and plan for changes in customer expectations and behavior, supply/demand changes, disruptive technologies, changing role of CIO in government Copyright 2013 Accenture All rights reserved. 4

5 Using the model to drive agility Business Customer / End-User Relationship Understand business priorities and support strategic and innovative thinking * Business Transformation * Business Operations Strategy Design & Development IT IT Innovation, Strategy & Business Programs Investment Portfolio Supply-Demand Business Process Design Enterprise Architecture Information/Data Infrastructure Security Project Planning & Initiation Project & Program Strategic Programs Tactical Programs Solution Development Project Planning Development Transition Release & Deployment Introduction Continuous Business Improvement IT Asset Operations Delivery Delivery & Control IT Procurement & Contract Supplier Relationship Build strong relationships with suppliers to drive cost effectiveness and high performance * Information * IT Security * Partner / Supplier Relationship Copyright 2013 Accenture All rights reserved. 5

6 Ask Yourself.. Do I understand the business priorities for the next 12-months? Do investment patterns support stated priorities, or is there a gap? Do investment patterns over time indicate any long term prioritization challenges? How can I use governance to optimize the value I am providing while managing risk effectively? How much do I understand and communicate TCO? Am I fully transparent? How do I effectively prioritize work? Am I making the right decisions? Who is helping? What role does governance play in Supplier Relationship? Am I deploying and engaging my staff against the right priorities? Do they understand their contribution? Do they have the right skills? Copyright 2013 Accenture All rights reserved. 6

7 Start Here Examine the strategic decisions that your department will face in the next six months. Strategic Decision Making Governance and Engagement Identify the key players required to make decisions. Engaging partners early and often to deliver outcomes together in a managed service environment. Trust your middle management and involve the front line. Prepare your best talent to handle unexpected change. Talent Transparency Understand and communicate how IT aligns and enables business outcomes. Understand costs. Use the IT operating model to assess your strengths and weaknesses and to develop an action plan Copyright 2013 Accenture All rights reserved. 7

8 Technology Agile CIO Operating Model Next Generation CIO Event GTEC 2013