The ITAM Dream Team: How to Create and Maintain It. Frank Venezia Vice President

Transcription

1 The ITAM Dream Team: How to Create and Maintain It Frank Venezia Vice President

2 Presenter Frank Venezia Vice President Siwel Consulting, Inc. (212)

3 History of the Dream Team Amateur Professional

4 The Focus of Your ITAM Program Past Focus Required Focus Tools People and Process 4

5 ITAM Programs Go Beyond Tools Virtual Server Detected Business Intelligence It s a virtual world out there but what if Discovery can t find the cluster? Virtual Cluster Not Detected Business Analytics 5

6 What is Business Intelligence? Computer-based tools and techniques used to identify, extract and analyze business data Provides historical, current and predictive views of business operations Supports better business decision-making Insert Software/tools image 6

7 What is Business Analytics? The skills, technologies and practices for continuous investigation of past business performance Provides insight to drive business planning Is the subset of Business Intelligence based on statistics, prediction and optimization 7

8 BI and BA Working Together Business Intelligence (Tools) Business Analytics (People) Accurate Information for Good Business Decisions 8

9 Primary Roles for ITAM Dream Team: ITIL v3 Recommendations Management Sponsor Director with Legal Responsibility Service Asset Manager/Configuration Manager IT Asset Manager Software Asset Manager SAM Process Owner/Manager Asset Analysts 9

10 Complementary Roles for ITAM Dream Team: ITIL v3 Recommendations Security Manager Auditors (internal and external) Procurement Manager Legal Counsel/Contract Manager Change Manager Release and Deployment Manager Management Tool Analyst Service Desk Manager 10

11 Building Your ITAM Dream Team 11

12 Considerations for Building Your ITAM Team Business drivers and associated pain points Size of your organization Resource availability Budget and sponsorship Short and long-term goals Success criteria 12

13 Your ITAM Dream Team: Management Sponsor Demonstrates sponsorship and commitment to the success of the ITAM program Develops a culture whereby ITAM processes can be implemented and can succeed Ensures sufficient budget and resources Maintains visibility of the ITAM program to executive team 13

14 Your ITAM Dream Team: The IT Asset Manager Responsible for all IT assets of an organization Relationship management skills Understands process Understands capabilities of tools Analytical skills Experience working in an ITAM organization 14

15 Your ITAM Dream Team: The Software Asset Manager Responsible for all software assets of an organization Understands software licensing for major software suppliers Understands process Understands tools capabilities Financial analysis skills Experience working in SAM organization 15

16 Your ITAM Dream Team: The Process Owner Responsible for the effectiveness and efficiency of ITAM processes Experience designing and documenting processes Understands how to use Microsoft Visio or other process workflow software programs Strong interpersonal and communication skills 16

17 Your ITAM Dream Team: The Tools Analyst Responsible for implementation, configuration and tailoring of tools to automate processes ITAM tools implementation skills Tools evaluation and analysis skills Ability to build process around tools 17

18 Your ITAM Dream Team: The ITAM Analyst Responsible for tracking deployments and maintaining up-to-date and historical records of IT assets Data and financial analysis skills Understands license models, contract terms and conditions Experience working with spreadsheets, database and process workflow programs 18

19 Your ITAM Dream Team: More Considerations No two organizations are exactly alike. Determine which roles are the most critical to the success of your ITAM program. All individuals in their roles must have strong relationship management and communication skills to work as a team and interface with other groups within the organization. 19

20 A Tale of Two Companies Company A Company B Executive Sponsorshi p 20

21 How to Find Your Dream Team Outsource Networking Job Post Placement Firm 21

22 How to Maintain Your Dream Team Financial Incentives Training Career Growth Education 22

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24 Conclusion Evaluate your organization s business drivers, goals, budget and resource availability for ITAM Structure the ITAM team based on the results of this evaluation Ensure that the ITAM Program leader and team members have previous ITAM experience Create an environment that fosters training, education, career growth and financial incentives to sustain your Dream Team 24

25 Who is Siwel Consulting? Top tier provider of IT solutions involving hardware, software and services Founded in 1992; headquarters in New York; 350+ employees; woman-owned business 14 years of ITAM leadership; IAITAM Corporate Provider Member Service Fortune 50, Enterprise and Mid-Market clients Manage $3.5+ billion deployed software licenses 25

26 Questions? 26

27 Contact Information Frank Venezia Vice President Siwel Consulting, Inc. (212)

28 Access this presentation immediately on the Siwel website at 28