e-marketing 92, Index

Transcription

1 312 Index index A achieving change 275 actions 3, 55, 213, 281 activities 3, 9, 10, 13, 18, 20, 22, 23, 47, 58, 74, 76, 79, 81, 82, 83, 86, 89, 90, 92, 93, 94, 100, 126, 139, 143, 152, 154, 155, 157, 168, 172, 176, 188, 189, 190, 193, 198, 199, 210, 211, 233, 240, 245, 249, 251, 258, 260, 264, 269, 270, 280 adaptation Web services, social drawbacks of 197 adoption 18, 21, 35, 129, 144, 158, 163, 174, 175, 176, 177, 178, 180, 181, 182, 184, 188, 194, 195, 200, 202 advertising the performed services 256, 264 alternative collaboration models 24 application and services 167 applications 2, 8, 10, 12, 13, 14, 18, 19, 22, 25, 26, 27, 30, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 50, 51, 52, 53, 54, 56, 57, 60, 61, 64, 83, 89, 97, 99, 104, 105, 108, 111, 116, 117, 122, 123, 124, 126, 127, 128, 129, 130, 131, 132, 133, 134, 135, 136, 137, 138, 139, 141, 144, 145, 149, 154, 161, 163, 167, 168, 176, 189, 190, 193, 194, 199, 200, 202, 205, 206, 207, 219, 220, 222, 232, 235, 241, 242, 244, 263, 270, 271, 275, 277, 282 applying change management theories 248 approach and principles 246 appropriate business processes, development or enhancment of 74 assurance 36, 161, 204, 205, 206, 209, 211, 213, 237 awareness 26, 92, 93, 247 B BitTorrent 126 blogs 125, 220 BPMN and CWBS 154 bugs and errors 211, 212 business 1, 2, 4, 11, 12, 13, 14, 17, 19, 21, 23, 24, 26, 27, 28, 30, 32, 33, 34, 35, 36, 37, 41, 42, 45, 51, 58, 61, 64, 65, 66, 73, 79, 89, 91, 93, 96, 97, 98, 99, 100, 101, 104, 110, 112, 113, 114, 119, 121, 122, 135, 138, 139, 141, 147, 151, 152, 154, 157, 163, 165, 166, 172, 173, 175, 177, 180, 182, 192, 201, 202, 205, 209, 226, 237, 240, 241, 247, 252, 253, 258, 270, 273

2 Index 313 business architecture 140, 141, 166 business clusters and collaborations 101 business drivers 100 business impact analysis 113 business integration 34, 36, 44, 46, 60, 63, 119, 138 business objective 2, 29, 54, 247 business process 3, 4, 9, 10, 13, 18, 21, 22, 23, 26, 29, 32, 34, 40, 59, 60, 61, 64, 95, 97, 106, 118, 124, 145, 153, 155, 157, 163, 164, 167, 168, 170, 171, 173, 175, 181, 185, 196, 197, 216, 233, 237, 240, 249, 251, 265, 267, 271, 275 business processes 1, 2, 3, 8, 9, 10, 11, 12, 13, 14, 17, 18, 19, 21, 22, 24, 29, 30, 31, 32, 36, 38, 40, 41, 43, 46, 47, 50, 51, 52, 54, 58, 61, 63, 64, 66, 74, 81, 82, 83, 85, 96, 100, 113, 114, 115, 116, 117, 119, 122, 123, 127, 130, 131, 135, 139, 142, 146, 148, 152, 153, 154, 155, 156, 157, 159, 160, 161, 162, 163, 164, 167, 168, 172, 173, 175, 176, 184, 189, 191, 197, 199, 200, 205, 207, 210, 224, 227, 234, 236, 240, 241, 242, 243, 244, 247, 248, 249, 252, 253, 254, 259, 263, 264, 265, 266, 267, 268, 269, 270, 273, 274, 275, 276, 277, 278, 279, 280, 282, 283 business processes, external 66, 273, 274, 275 business processes, potential collaborative 253 business process management 61, 173 business process reengineering 9, 97, 175 business to business (B2B) 11, 12, 24, 25, 26, 27, 28, 29, 30, 33, 35, 41, 45, 83, 104, 105, 119, 124, 131, 133, 134, 216, 266 business-to-business (B2B) 2, 20, 34, 36, 45, 60, 83 business-to-business (B2B) collaboration 26 business to business (B2B) model 24, 216 C CBPE and CWBS 153 CBPE model, development of 99 CBPE model, influence of Web 2.0 and SOA on 56 CBPE model, strategic application of 113 CBPE model, utilization of 280 CBPE, service oriented architecture (SOA) and 122 CBPE, SOA role in 52, 53 CBPE, strategies for managing change in 244 CBPE, Web 2.0 and 124 change management 83, 142, 197, 200, 239, 240, 244, 245, 246, 247, 248, 249, 279, 280 change management in collaborative context 246 change process, communicating the 279 channel management 282 channels 13, 17, 31, 42, 57, 74, 82, 102, 103, 106, 110, 112, 117, 123, 124, 125, 131, 170, 181, 184, 235, 236, 240, 244, 254, 277, 282, 283 collaboration, business and environmental factors in 226 collaboration, customers in 223 collaboration, employees in 224 collaboration, management of 254 collaboration, service oriented architecture (SOA) and 51 collaboration, social impact on organizations of 221 collaboration, technologies for 122 collaboration, Web services and 42 collaborative-business 21 collaborative business process engineering (CBPE) 12, 21, 22, 23, 26, 28, 29, 30, 31, 34, 38, 41, 42, 43, 51, 52, 53, 55, 56, 57, 60, 77, 78, 88, 89, 91, 96, 98, 99, 106, 107, 109, 110, 111, 112, 113, 114, 117, 118, 121, 122, 124, 125, 126, 127, 133, 135, 136, 137, 138, 139, 140, 141, 142, 143, 144, 145, 151, 152, 153, 154, 164, 168, 175, 179, 181, 187, 199,

3 314 Index 200, 201, 216, 223, 225, 234, 235, 236, 237, 239, 240, 242, 243, 244, 245, 246, 247, 248, 249, 250, 251, 252, 254, 255, 258, 259, 260, 261, 262, 264, 265, 266, 267, 268, 269, 270, 271, 273, 275, 277, 278, 280, 281, 283 collaborative environment 16, 22, 23, 27, 28, 40, 41, 42, 45, 54, 56, 69, 77, 99, 102, 103, 104, 105, 106, 108, 110, 114, 117, 124, 126, 141, 158, 163, 164, 167, 172, 181, 182, 190, 208, 209, 211, 213, 214, 216, 218, 222, 223, 224, 225, 227, 234, 236, 246, 247, 250, 252, 253, 254, 260, 261, 262, 263, 264, 266, 268, 271, 275, 279, 280, 281 collaborative environment, expected 106 collaborative environment, modern-day 103 collaborative environment, organization structure in 179 collaborative environments, CWBS testing in 211 collaborative environments, limitations of current 102 collaborative events, plan and schedule of 246 collaborative layer, desired evolution in (Wisdom) 21 collaborative relationship 252, 253 collaborative relationship, long term 252 collaborative stage 19 collaborative strategic vision and mission 72 collaborative structure of multinational organization 176 collaborative systems, quality management and 207 collaborative Web based system (CWBS) 151, 152, 156, 158, 164, 169, 172, 204, 206, 212, 213, 255 collaborative Web based system (CWBS) in practice 158 communication, external 279 communications gap 230 company maturity 76 connected society 220 CRM, e-enabled 82 CRM strategy 82 cultural features 218 current collaborative environment 24, 102, 104 current overseas trade 77 customer relationship management (CRM) 15, 41, 50, 82, 83, 94, 97, 100, 125, 159, 163, 199, 262, 270, 282 customers access times 74 customer service enhancement 79 customers, location of 74 customer support center 82, 83 CWBS, activities in the testing process for 211 CWBS architecture 164, 167 CWBS, contents in 158 CWBS, deliverables in the testing process for 211 CWBS, implementation of 161 CWBS, roles in the testing process for 210 D data-sharing 32 data structure 164, 166 decision making 244, 248, 268, 281, 283 deliverables 10, 13, 22, 23, 206, 210, 211 diffusion of innovation 181 digital nervous system (DNS) 3, 33, 66, 96 dissimilar management 232 distributed component object model (DCOM) 30, 45, 52, 108 distribution requirements planning 162 dynamic collaborative environment 103, 164, 167 E e-collaboration 1, 10, 38, 40, 66, 67, 102, 146, 242, 258, 281 e-collaboration, challenges in 31 e-finance 89, 90 e-finance and collaborative global business 89 e-marketing 92, 93

4 Index 315 e-marketing implementation, driving forces for 92 emerging technologies 11, 13, 26, 30, 37, 40, 41, 58, 146, 164, 175 enterprise application integration 60, 124 enterprise architecture 23, 50, 51, 52, 66, 107, 122, 129, 139, 142, 155 Enterprise Java Bean 108 enterprises 3, 7, 8, 21, 47, 49, 51, 54, 68, 69, 70, 72, 73, 77, 82, 84, 85, 86, 95, 102, 108, 115, 117, 135, 144, 148, 161, 167, 184, 188, 198, 200, 221, 222, 223, 227 enterprise service bus 147, 148 enterprise s global strategy 87 exceptional overseas 77 F finance and accounts 86 Flickr 126 folksonomy 126 fundamental change 241 G generation 49 geographical location 66, 126 global alliance 67 global and domestic strategy 88 global business 5, 7, 8, 9, 10, 20, 24, 26, 41, 65, 66, 74, 81, 82, 84, 89, 95, 227, 229 global business, future direction of e- marketing and related implications for 93 global collaborations 5, 6, 65, 66, 70, 71, 72, 73, 82, 96, 122, 175, 230 global collaboration, strategic approach to 69 global collaborative business 65, 66, 69, 70, 72, 73, 157, 223 global collaborative customer 73 global collaborative employee 75 global collaborative governance 75 global collaborative strategic vision 71, 72 global collaborative supplier 74 global customers 66, 72, 95 global environment factors 87 global information systems 6, 8, 75, 223, 225 globalization 5, 8, 9, 10, 11, 22, 45, 48, 66, 68, 75, 87, 96, 100, 128, 144, 176, 227 global organization, collaborative structure of 177 global suppliers 7, 66, 84 government services 208, 243 H human resources 85 hypertext markup language (HTML) 125, 128 I ICTs, social aspects of 219 identification 5, 72, 99, 169, 170, 206, 223, 226, 246, 254, 269, 275, 279 impediments to CWBS growth 162 information and communications technologies (ICTs) 2, 39, 100, 101, 180, 219 information architectures 121 information system architectures 122 information systems 5, 6, 8, 9, 12, 19, 21, 35, 44, 50, 75, 83, 107, 122, 139, 140, 141, 142, 156, 157, 161, 185, 205, 207, 223, 224, 225, 237 informative stage 17 innovation diffusion theory (IDT) 182 internal services 209, 281 International Organization, Collaborative Structure of 176 K knowledge capitalization 78 knowledge management 17, 33, 34, 59, 76, 118, 222 knowledge sharing 78 L lateral thinking 241 lean systems 217

5 316 Index legal and tax advantages 81 legal issues 198, 201, 235, 259, 266 location-independence 66 logistics, integrated 162 M management and administration 85 managing change 155, 240, 244 managing innovation 263 managing resources 275 manufacturing planning 162 market expansion 76, 79 marketing automation 82 marketing changes 243 market potential, foreign 77 maturity model 205 mobile-provided services 48 mobile search engine 144 mobile technologies 33, 38, 41, 42, 47, 48, 59, 66, 94, 118, 174, 176, 188, 190, 193, 194, 271, 277 mobile technology, advantages of 191 mobile technology and collaboration 46 mobile technology, disadvantages of 194, 195 mobile technology information 187, 198 mobile technology information (Evaluation) 198 mobile technology, problem/difficulties of 193 mobile Web services 62 model of PC utilisation (MPCU) 182 motivation model (MM) 182 multinational corporations 85, 222, 225 N networking architecture 276 new business processes, development of 163 new technology opportunities 101 next generation enterprises 49 O open group architecture framework 52, 121, 140 organizational situation 71 organizational structure 7, 8, 41, 71, 174, 175, 176, 179, 201, 233, 236, 241, 243, 244, 249, 260, 278 organizational structure changes 41, 260 organizations category 186 outsourcing 76, 80, 81, 83, 99 P Paypal 48 pilot implementation 247 planning procedures 88 positive perception 247 process product or service request 163 process service for product request 170 production control 162 product viewpoint 88 prospective members, registration of 168 Protect, exploring global collaborations for 277 Protect, publishing the service required by 271 protocols 42, 46, 49, 51, 55, 94, 107, 117, 130 purchase and procurement 86 Q quality assurance 36, 161, 204, 205, 206, 209, 211, 213, 237 quality control, quality assurance and 210 quality dimensions 205 quality management 144, 204, 205, 207, 208, 210 R really simple syndication (RSS) 125 redesign 9, 74, 131 registered training organization (RTO) 251 registration contents, managment of 169 registration in the directory 163, 170 requesting staff 255, 258 risk apportionment 80 roles, specific issues related to 223 S sales and marketing 86

6 Index 317 security issues 235 select or build solution 114 service oriented architecture 58, 59, 131, 146, 147 service oriented enterprises 123 services and applications 56, 205 simple object access protocol (SOAP) 49, 51, 107, 130 Six-sigma 205 SOA, Web 2.0 and 56, 57, 62, 63, 127, 149 social challenges 12, 218 social cognitive theory (SCT) 182 social environment 227 social fabric 39 social incompatibility 231 socio-cultural factors 79, 219, 236 socio-cultural incompatibility 231, 232 software components 26, 49, 122, 124, 153, 157, 158, 161, 206, 266 software replacement 101 stakeholder analysis 246 strategic decision making 281 strategic management, implementation of 281 strategic marketing, imposing 281 strategic vision 69, 71, 72, 178 supply chain management 60, 75, 83, 85, 97, 144, 148 system tests 212 T tagging 57, 124, 126 TCP/IP 128 technology acceptance by organization 180 technology acceptance model (TAM) 180, 182 technology adoption 175, 182, 184 technology architecture 140, 141 technology drivers 101 theory of planned behaviour (TPB) 182 theory of reasoned action (TRA) 182 TOGAF in CBPE 140 traditional organization 68, 225 transactive and operative stages 17 transformation 3, 8, 15, 33, 39, 40, 58, 59, 70, 72, 88, 118, 137, 138, 144, 147, 220, 226, 227, 240, 245, 250, 259, 275, 277, 279 transnational organization, collaborative structure of 178 trust 234, 235, 254 U unified modeling language (UML) 152, 168 unified theory of acceptance and use of technology 180 universal data dictionary integration (UDDI) 44 use-case based testing 212 use case testing 212 V value-added supply chain, creating a 74 verify and validate the design 212 vocational education and training accreditation board (VETAB) 251 W warehouse and inventory management 162 Web , 41, 42, 45, 51, 52, 56, 57, 58, 61, 62, 63, 67, 97, 99, 121, 123, 124, 125, 126, 127, 143, 144, 146, 148, 149, 220 WebLogic 128 Web services 33, 34, 35, 36, 58, 59, 60, 61, 62, 63, 64, 94, 96, 101, 109, 118, 119, 120, 130, 146, 147, 148, 149, 196, 198, 201, 202, 235 Web services adaptation, technical drawbacks of 195 Web services and increasing complexities of interaction 132 Web services definition language (WSDL) 51, 107 Web services, external and internal impact of 131 Web services inspection language 45 Web services, methodological drawbacks of adaptation of 196

7 318 Index Web services technology 109 Web services technology (Evaluation) 199 Wikis 125