EXACT FOR CRM. More than sales.

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1 EXACT FOR CRM More than sales.

2 2 BAD DATA COSTS AMERICAN COMPANIES MORE THAN $600 BILLION PER YEAR The whole world is online. You use your tablet and smartphone for business and personal tasks alike. You can work anywhere and anytime you wish. Data is all around us, but not always available as you d like it to be. Do you have all of the information you need to seize your opportunities? Important organisational decisions are being made every day. Should you invest in growth or stability? Work locally or internationally? Offer new services or develop niche expertise? Every choice has an impact on a range of stakeholders. Whether they involve the markets you operate in or the products or expertise that you offer, the best decisions require speed and the right information. That s exactly why you need good business software. The software that you are looking for is affordable, simple to use and reliable. It shows you how your business is doing in a few clicks or swipes, with handy, pre-programmed analyses giving you insight at speed. It helps you work efficiently with others in a single system, accessible from both inside and outside the company. The ideal software grows with your organisation, both in terms of functionality and complexity, even when you work internationally. Wherever you do business, your software should always be available online, on any device. Exact has what you need. New technology that gives your business an edge. Now and in the future. Are you ready for doing business 3.0? Data information worldwide (Increased 44x) Overview of the social media landscape (Number per second) 2020: 10 billion Mobile devices 450 billion business transactions per day 10K K 6K % % of the companies support BYOD (Bring Your Own Device) 4K K Number of photographs uploaded to Instagram Source: wikibon.org Source: internetlivestats.com Source: wikibon.org 1522 Skype calls 7573 Tweets sent YouTube videos watched

3 3 NEW SALES OPPORTUNITIES? Organisations are more dynamic than ever. Every day, you want to work with a team motivated to deliver exceptional results at the customer. Looking ahead and making flexible adjustments is a must. Drowning in data Your company stores a huge amount of customer data. Unfortunately, most of this information is locked up in the heads of employees, or in personal notes and annotations. Or somewhere in the financial administration, employee inboxes, or in a range of other IT applications. Saving and sharing data All of that valuable information does need to be stored. Not in employee heads, but in a central IT system. Only then will information be properly saved and shared. How do you convince all your colleagues that this is the way forward though? What is the added value of all that administrative hassle? After all, they know best what s going on and what s been agreed. Right? Where are they hidden? Somewhere beneath all of that data, new opportunities are hiding. But you don t seem to be able catch hold of them. How can you make a genuinely useful forecast? What exactly are the current agreements with customers? And where should you go looking for new sales opportunities? Say no more Communication has changed dramatically. An order is received online. A letter is sent by . Certainly useful, with customers now automatically informed when the order is produced or dispatched. Still, you sometimes miss the personal contact that creates customer loyalty and understanding. How can you find the balance between efficiency and customer intimacy? Burdock The major advantage of Exact is that there are so many functionalities and so many possibilities

4 4 WHAT DO YOU NEED IN ORDER TO BE SUCCESSFUL? You want to attract customers and earn their loyalty. The reputation of your company in the market is just as important as the experience of your customers. You present yourself well and ensure you keep your promises. Customer-focused business The customer is the focus of your business processes. Or at least, that's how it should be. Everyone in the organisation should be working towards adding value for the customer. That s what you re about. That s why you re in business. Energetic sales employees You are looking for employees who understand what the customer is talking about. Who take a closer look at his or her challenges. Who can be a real business partner. That s what pleasantly surprises your customers. Do you have the processes to create that energy throughout your business? Collective memory Knowledge is worth serious money. That s why you should handle it with care. If you work together in one system, you will know that data is always up-to-date and checked. You ll have a collective memory. Safe and reliable. That gives you confidence in realising a streamlined organisation. Useful tools Mobile work is the future. And it starts now. Think about looking up the latest account information on your way to the customer. Or starting up activities from your smartphone or tablet. The apps you need to achieve maximum results are waiting for you, as are a range of possibilities around big data and analytics. A streamlined process A flexible and integrated process around customer and sales activities reduces the lead time. What's more, it creates greater transparency and ensures everyone has the right information to hand, wherever or whenever they need it. Feyenoord Good business software is indispensable for a top club.

5 5 EXACT IS READY FOR YOUR NEXT STEP Exact Software will get you started straight away. It was designed and built for companies like yours and has the solutions to your challenges. No matter where you are, you ll always have access to the right information. All-in-one Exact CRM is an integrated solution, specifically developed to link sales activities to internal processes. From marketing campaign to quote, from delivery to aftercare, from credit assessment to credit management. The software digitises all information streams. Everyone is always fully informed. Something your customer is going to notice. A SPOC for customers What is more important to customers than the best possible service? With Exact, customers are guaranteed a SPOC, or Single Point of Contact. The software integrates and centralises all customer data. This allows sales, marketing, and customer services to work together quickly and effectively. All information is immediately accessible in a dedicated workflow linked to the relevant documentation. Out-of-the-box software You want bespoke software that helps you build sustainable customer relationships. Exact CRM fits seamlessly into any organisation without the need for customisation. The software is scalable and flexible. Start registering customer contact details immediately and choose when and where you want to expand the system. You ll see how quickly the proper access to information pays off. Cooperation for the ultimate customer experience Exact CRM s tooling enables active signalling of new opportunities at your customers. Sales employees then have exactly the right information to bring in the deal. We fully connect all processes, employees, and customers with each other through a single platform. Useful apps Want to set follow-up actions during discussions with prospects and customers? Or immediately process the minutes of a meeting in the CRM system? It's all possible with the mobile CRM App. You ll have access to all of the information from your smartphone or tablet. Close the deal and increase the turnover. A powerful environment Exact CRM is a web-based solution. That means that you can access the information 24 hours a day, 7 days a week. Whether you work with 1 or 100 branches, in 1 country or 10, the platform is the central workplace for the organisation. It bundles all relevant knowledge and information around your customers and provides you with clearly structured management information.

6 6 APPS AND ADD-ONS Exact software can be easily expanded and enhanced with a wide range of applications developed by Exact and our partners. From our own mobile apps to a fully integrated Business Intelligence Platform. A selection of the relevant apps and add-ons are described below. CRM App Discover the status of your sales opportunities at a glance, and what the next step is for reeling in that customer. With the intuitive Exact CRM App, you will know exactly what needs to be done each and every day. Expense App Claim expenses by simply taking a photograph. Once submitted, the Expense App provides you with a clear overview of the status of your claim. This saves you a lot of hassle. After all, you ve got better things to do with your time. Self Service App Whether you want to request a holiday, view your most recent payslip or read the latest evaluation from a personnel file, you can do it all with the Exact HR Self Service App. You can also use it to register absence through illness directly from your mobile device. Event Manager In line with pre-defined events, the Exact Event Manager alerts the right people at the right time, and immediately generates a defined response or correction. Having identified time-sensitive situations in the organisation, the tool helps you to keep a close eye on what s happening and take action when necessary. Reduce risks and open doors to new opportunities. Exact Insights powered by QlikView Effortlessly convert large amounts of data into organisation-wide KPIs and trends. Exact Insights replaces traditional reports with handy customised dashboards and analyses. Use the past to look into the future and make decisions today to seize opportunities tomorrow. We looked at a range of systems, including the big boys with ERP packages. But we concluded that we are still very satisfied with Exact. Bugaboo International

7 7 MORE THAN JUST FUNCTIONALITY We are your business partner for tomorrow and we are here for you today, with software that makes you happy. Private cloud or on-premise, rent or buy; choose the software solution that suits you best Business software from Exact is vigorous. Put together a package that fits with the development of your company. And if your company grows, Exact will grow with you. You can buy our solutions or rent them, install them on your own servers (on-premise) or run them hassle-free via the private cloud. Everything is possible. Work with the best software without major investments. The best service You don't choose new business software every day. That s why we ll provide you with the expert guidance of certified Exact partners and implement the software on a project basis. Choose the approach that best matches your requirements. Mobile work You do business everywhere. At the office, on the phone, on the road, and at home. Wherever you are, you can simply log into Exact through the internet. Or work using our mobile apps. This allows you to be up-to-date, anywhere, always. Working with a smile All of the right information together on one screen. How great is that? With Exact, you can structure the work, create your reports in the blink of an eye, and cooperate effectively with all stakeholders. Expand your horizons Do you have branches in the Netherlands? And in Germany? Or in China? With Exact, you can connect all of your operations worldwide using one solution. Expand your horizons. The world is at your feet. International service Do you do business all over the world? So do we. That's convenient. No matter where you are in the world, you ll always have a local port of call for all your questions. Our software is available in more than 40 languages and supports a wide variety of laws and regulations, banking terms and conditions, and currencies. CurTec Exact supports our 10-15% growth ambition.

8 WANT TO KNOW MORE? Feel free to ask any questions about why our software is right for you. We look forward to meeting you and sharing ideas. Just call +44 (0) or send us an at Vigorous Business Software. That s what Exact builds, for more than 200,000 businesses around the world. For entrepreneurial Doers who dare and, if they fall, always get up again. Exact breathes that same spirit. Thirty years ago, six students launched Exact as a garage start-up. Now we re a global company with 1,550 employees in 15 countries. We love the energy of fast-growing companies. We love the bumpy road of innovation. Our business software enables you to focus on the next goal, and look ahead to the next challenge. So dare to challenge the status quo. Analyze, test and improve your product, your organisation, or your business model - constantly. With our vigorous business software, the future is what you make of it. Exact. Focus on what s next. Exact Software (UK) Ltd. The Mille 1000 Great West Road Brentford TW8 9HH United Kingdom Tel: +44 (0) infouk@exactsoftware.com Website: Exact Group B.V., All rights reserved. All brand names and trademarks listed in this text belong to the respective owners. MCL611800EN003