ITS STRATEGIC PLAN:

Transcription

1 University f New Brunswick ITS STRATEGIC PLAN: APPROVED BY UMC, MAY 14, Assciate Vice-President, Infrmatin Technlgy Services

2 Visin We will delight ur users with slutins that wrk fr them, reduce csts fr the university, and advance UNB s missin t create the premier university envirnment fr ur students, faculty and staff in which t learn, wrk and live. Missin We, Infrmatin Technlgy Services, prvide UNB with prfessinal services, leadership, and expertise t ensure ur cmmunity can achieve its gals with the supprt f the best technlgies f tday and advances f tmrrw. Quality service is ur mst cherished cre value; we aim fr 100% satisfactin with all ITS-supprted r spnsred prjects and activities. We strive t meet the technlgy needs f all ur users with apprpriate, reliable, and functinal slutins. We are highly aware f ur envirnment, and carefully cnsider all aspects f ur prtfli t ensure that we are delivering the best value pssible. We reach ut t ur users and engage them in articulating and designing the tls needed t enhance UNB s missin and reputatin thrughut the prvince and beynd. Gals fr Nte: The ITS Strategic Plan is a rlling 2-year plan that will be updated every January (cinciding with the budget cycle). Initiatives are generally enterprise in scale, thugh several Frederictnspecific prjects are included. Internal gals and bjectives are reflected in ITS departmental plans. We have aligned ur strategy t that f the university t ensure we effectively supprt its visin and missin. Our specific gals are measurable, and will be evaluated frequently t ensure prgress and value; we have cmpiled estimates f staff time and funding required t accmplish them: 1. Prvide an exceptinal and transfrmative student experience Deply Office 365 the next generatin f clud-based prductivity tls frm Micrsft Metric: Office 365 deplyed and in use by students and alumni, retired faculty/staff Ratinale: The next step in cnvergence f clud (students) and self-hsted (faculty/staff) cnnected services Deply at least ne mbile app designed t deliver useful and valuable infrmatin directly t students via whatever device they chse Metric: App deplyed that integrates with an enterprise-level system such as Datatel Ratinale: Apps shuld be mre than just packages f links t websites--an integrated app is cnvenient and saves a lt f time The public UNB websites will be refreshed, and will incrprate respnsive design, which frmats webpages accrding t the needs f the device 2 Assciate Vice-President, Infrmatin Technlgy Services

3 Metric: UNB websites refreshed, with respnsive design elements built in Ratinale: Part f the new mbility strategy; users will be able t access web services easily and withut frmatting prblems Features and functinality will cntinue t be added t the UCard, including new merchants and dr access Metric: UCard business plan develped and implemented, with new merchants added and dr access systems deplyed Ratinale: The new card services will make studying and wrking at UNB mre cnvenient, safe, and efficient Applicatin and desktp virtualizatin will becme a reality, allwing students t use university-supplied applicatins anywhere, n-campus r ff Metric: Virtualizatin prject launched and slutins deplyed as apprpriate Ratinale: Users wn't have t have special applicatins installed n their devices; they can simply access sftware anywhere, anytime Install new wireless systems and services, ensuring reliable, high capacity cnnectivity Metric: Wireless (802.11n) system designed, deplyed, and in prductin n mst f Frederictn campus, and all f Saint Jhn campus Ratinale: The next generatin f wireless will triple capacity, and greatly enhance reliability f the entire wireless netwrk Cntinue wireless deplyment, and extend t selected exterir areas Metric: Wireless system fully deplyed n Frederictn campus, and exterir sites selected and cvered Ratinale: Ubiquitus cverage is feasible, and will enhance the user experience, while fully utilizing wireless investments 2. Prvide Financial Respnsibility and resiliency Install and cmmissin an IT disaster recver site, t reduce impact t the university in the event f a majr incident in the primary data centre Metric: DR site installed and perating Ratinale: Risk mitigatin and business cntinuity are best practices Finish deplying VIP system, t achieve dllar savings fr all departments and units n Frederictn campus Metric: VIP fully deplyed and savings tracked and reprted 3 Assciate Vice-President, Infrmatin Technlgy Services

4 Ratinale: VIP is n track t save the university mre than $3 millin ver 10 years Open the mbility resurce centre in Head Hall, t assist faculty and staff members select, acquire, cnfigure, and learn abut mbile devices Metric: Mbility resurce centre pen and resurced t respnd t user needs Ratinale: This centre will reduce csts by ensuring faculty and staff select the right device fr the right purpse--n mre guessing Develp and publish the ITS Service Catalg, specifying deliverables, setting user expectatins, and describing issue reslutin prtcls Metric: ITS Service Catalg published Ratinale: This is a widely recgnized IT best practice, ultimately ensuring the IT peratin is efficient, transparent, and cst-effective Share Rich printer analysis results with departments and units, allwing them t take advantage f efficiency and ptimizatin recmmendatins t save mney Metric: Rich printer analysis shared with departments and units Ratinale: Departments can make their wn decisins n deplying printers; the Rich analysis shws hw t save significant resurces Build n the wrk dne t prepare the Service Catalg, by cllecting data that will lead t imprved user experience Metric: Measure and reprt user experience results accrding t deliverables specified in the Service Catalg Ratinale: By implementing specific, measureable targets, ITS will imprve its verall perfrmance and user satisfactin Develp and test an IT disaster recvery plan Metric: DR plan develped and tested Ratinale: The DR plan is the final step in preparatins t ensure risk mitigatin and cntinuity in the event f a serius incident Renvate the primary data centre, t ensure reliability and t extend facility useful life by 10 years Metric: Data centre renvated and fully peratinal Ratinale: The data centre is an essential facility that must be maintained apprpriately fr nrmal university peratins Define the Enterprise Architecture, t prvide cntext fr technlgy planning 4 Assciate Vice-President, Infrmatin Technlgy Services

5 Metric: Enterprise architecture defined Ratinale: This industry best practice ensures cherent technlgy selectin, deplyment, analysis, and usability Incrprate Balanced ScreCard methdlgy int ITS planning and quality assurance prcesses; the 4 BSC dimensins include Financial, Custmer, Internal, and Learning and Grwth Metric: BSC methdlgy incrprated int ITS planning and QA, with regular reprts categrized by BSC dimensin Ratinale: BSC ensures that initiatives align with majr bjectives, which in turn align with strategy Design and deply a data warehuse, t allw business functins t easily and independently use enterprise data fr discvery and analysis Metric: Data warehuse deplyed, alng with applicatins and middleware t allw business users t interact with it effectively Ratinale: Accessible and usable data is required fr rganizatin decisin-making, understanding trends, and frecasting results Develp and deply asset management strategies and prcesses t ensure apprpriate management f university-wned cmputers and mbile devices Metric: Micrsft SCCM used t track and manage university-wned assets Ratinale: Asset management will reduce verall csts by ensuring inventries are up-t-date, and less effrt is needed t manage assets 3. Help build a better university Design and launch an nline security awareness curse fr use by all students, staff and faculty Metric: Security curse launched and in use by students, staff and faculty Ratinale: The impact f phishing, malware, data breaches, etc. n prductivity and resurce allcatin will be reduced Deply Sharepint platfrm fr building university cmmunities, file and calendar sharing, and dcument management Metric: Sharepint deplyed and in prductin Ratinale: Sharepint will becme a key applicatin fr university-wide cllabratin and will enhance efficiency 5 Assciate Vice-President, Infrmatin Technlgy Services

6 Deply Lync prduct frm Micrsft t prvide enhanced cmmunicatin capabilities thrugh Exchange, VIP, and vide Metric: Lync deplyed and integrated with Exchange and VIP services Ratinale: Lync will directly imprve integratin and cnvergence f cnnected and VIP technlgies Begin installing dr access systems that use new card system, t prvide highly custmizable access cntrl wherever needed Metric: New electrnic dr access systems installed, using central applicatin Ratinale: Centralized, standardized dr access systems will make the university a safer place while reducing verall dr access csts Share internal expertise and specialized knwledge acrss the enterprise thrugh wrkshps, tutrials, and by example Metric: Wrkshps, tutrials, cnsultatins, tickets tracked and reprted Ratinale: ITS is a leader in develping, prving, and deplying new methdlgies like prject management and prcess imprvement Review prtal platfrm t begin planning fr the next prtal versin Metric: Prtal reviewed and radmap defined, including new recmmendatins Ratinale: Prtal technlgy changes rapidly, and ITS intends t keep up, ensuring UNB has the best tls pssible Design and deply a cmprehensive IT security website, cmplete with IT security plicies and best practices Metric: Security website designed and in prductin Ratinale: Better security and security awareness mean that everyne can fcus n their wn pririties and prductivity Enhance and expand current perfrmance management prcesses by incrprating frmal training plans as necessary Metric: Frmal training plans incrprated int perfrmance management prcesses Ratinale: ITS is an rganizatin that supprts and encurages its staff t grw and learn n the jb 4. Help build a better prvince 6 Assciate Vice-President, Infrmatin Technlgy Services

7 Participate in strategic planning with ECN partners, basing discussins n individual and cnsrtial Dell assessment results Metric: ECN strategic plan finalized Ratinale: The ECN has wrked well fr ver 40 years, and is ready t increase and enhance cllabratin Participate in jint initiatives with ECN partners, as defined in the strategic plan Metric: Participatin dcumented in varius reprts, e.g. ECN annual reprt Ratinale: ECN members will cllectively benefit frm cntinued cllabratin, while fully utilizing shrinking resurces Evaluate feasibility f ffering space in renvated UNB primary data centre t ECN partners fr disaster recvery and/r backup Metric: Needs assessment cnducted amng ECN partners, mapping requirements t space availability Ratinale: The ECN cnsrtium is investing $150,000 in the data centre prject; it is a key prject fr cnsrtial sustainability 7 Assciate Vice-President, Infrmatin Technlgy Services