Payment Modernization

Transcription

1 1 Modernization Michelle Hilston Director Postal Affairs & Client Solutions Consolidated Solutions Cleveland, OH Jennifer Howard Business Systems Analyst, Principal Mail Entry & Technology US Postal Service Washington, DC National Postal Forum May

2 Modernization Overview Products & Services Roadmap Timeline Enterprise Enrollment Account Management Dashboard & Reports Migration Preparation Checklist FAQs Support Agenda 3 Modernization Overview, Products/Services & Timeline 4 2

3 Modernization Updated online payment technology infrastructure to better serve enterprise and small business customers Utilizes a single national account to pay for USPS products and services Simplifies account setup and management Replaces productcentric payment systems with centralized payment and account management Provides an enterprise view of spending via integrated reporting Allows multiple users to have access via unique log in credentials Eliminates the need for hard copy forms 5 Allow USPS commercial customers to securely pay for products and services with ACH Debit or Trust using an Enterprise account that they can manage online Previous State Commercial customers used a patchwork of aging payment systems without a way to manage multiple accounts Modernize Future State Enable a single, secure, self service online account management and payment system USPS risked a data breach of its customers bank account information Secure Use secure identifier to replace bank account number and remove sensitive customer data from USPS servers USPS supports approximately $35B in payments from commercial customers CAPS currently supports more than 20K accounts 6 3

4 Customer creates an Enterprise Account within the Business Customer Gateway (BCG) Initiate transactions from multiple USPS products and services Users can manage multiple national accounts from a single location Purchase Product/Service from USPS Application PO Boxes/ Caller/ Reserves Address Quality Services PC Postage Commercial Mailings Stamp Fulfillment Services USPS Corporate Account Transaction Enterprise (ebilling) ACH Debit & Trust Transactions ACH Debit Transaction ACH Debit Status USPS Global Transaction & Token Response & Status Wells Fargo Deposit Sources Fedwire/ ACH Credit Retail (RSS) Deposit USPS Internal Financial 7 Release Planned Functionality revised April2017 PayMod Release 1.0 EPOBOL PayMod Release 2.1 Address Correction Services PayMod Release 3.0 PostalOne! September 2016 EPS (ebilling): Core functionality for Enterprise (EPS) supporting ACH Debit & Trust payment methods USPS Financial: Accounting reconciliation for EPOBOL and customer deposits USPS Global : ACH Debit Method account tokenization & transaction processing BCG: New services for access to Enterprise and Enterprise PO Boxes Online (EPOBOL) EPOBOL: Online PO Box, Caller & Reserve Services account management with payment through EPS July 9, 2017 EPS (ebilling): ACS payment transactions and reports; accept retail deposits to Trust USPS Financial: ACS processing & reporting ACS: AEC, AECII & SSACS payment using EPS RSS: Accept deposits to EPS accounts October 2017 EPS (ebilling): transactions and reports for commercial mailings submitted through PostalOne! USPS Financial: PostalOne! accounting reconciliation reports & transaction processing BCG: Streamlined dashboard reporting & account management PostalOne!: Pay for commercial mailings using EPS; support migration of local trust and CAPS accounts to EPS EPOBOL: Enhancements including account true up 8 4

5 Enterprise PO Boxes Online (EPOBOL) Manage individual PO Boxes via USPS.com or in person at retail PO Box Online customers redirect to Pay.usps.com to make payments via credit or debit card Accounting data reconciled manually from segregated systems Business customers limited to 5 boxes per online account Simplify Account Management Merge Processing Enrich Accounting Boost Functionality EPS customers manage activities online via BCG and EPOBOL EPOBOL customers use EPS to purchase new services and/or pay automated renewal fees via Trust or ACH Debit Accounting data reconciled electronically Manage all PO Box, Caller &reserve Services from a single online account 9 Address Correction Services (ACS) Customer submits paper application forms for ACS or AEC NCSC generates daily or monthly invoices & submits to CAPS for processing Accounting data reconciled manually from multiple systems Transaction reporting available through CAPS and NCSC Simplify Account Management Merge Processing Enrich Accounting Boost Functionality EPS customers link NCSC accounts online to EPS EPS accepts & processes invoice transactions electronically Accounting data reconciled electronically Consolidated transaction reporting available from EPS 10 5

6 Commercial Mailings (PostalOne!) Permits opened with PS 3615 at a BMEU; local trust opened at BMEU Customers submits paper form to CAPS to open an account or link a permit Accounting data reconciled manually from segregated systems Transaction reporting available through PostalOne! and CAPS Simplify Account Management Merge Processing Enrich Accounting Boost Functionality New online permit creation via BCG/PostalOne! with online link to EPS Customer with MMA and EPS can link permits to EPS online for payment Accounting data reconciled electronically Integrated transaction reporting via BCG dashboard 11 Stamps Fulfillment Services (SFS) StampsNow Customer manually submits StampsNow Information Sheet to enroll Order placed via fax, mail, or ; manually keyed into NCMS by USPS employees Accounting data reconciled manually from segregated systems Reporting available in NCMS Simplify Account Management Merge Processing Enrich Accounting Boost Functionality Customer requests access to CPS StampsNow storefront through BCG Orders placed online via CPS & payment processed electronically via EPS Accounting data reconciled electronically Consolidated reporting available in EPS 12 6

7 Release Planned Functionality revised April2017 PayMod Release 4.0 Stamps Fulfillment Services PayMod Additional Products & Services PayMod Retirements Jan 2018 * EPS (ebilling): transactions and reports for StampsNow; support for credit cards as an approved payment method USPS Financial: SFS transaction processing & accounting reconciliation reports USPS Global : EPS credit card account management & transaction processing SFS: Fulfill StampsNow orders from the Commercial Postal Store (CPS) CPS: New USPS commercial storefront in the BCG for StampsNow order processing with payment through EPS 2017 & 2018 * PC Postage: Fund PC Postage account from EPS CPS/SFS: Support Village Post Office (VPO) & Contract Postal Units (CPU) order processing & EPS payment ACS: Support payment for additional address correction services using EPS USPS Package Platform: Support payment for evs, PRS, Easy Returns, Scan Based, Click N Ship Business Pro & Priority Mail Express using EPS EMRS: Priority Mail Express with payment via USPS Corporate Account Enhanced Reporting: Transaction data repository & push reports 2018 & 2019 * Online Enrollment: Online CAPS Debit account creation for Shipping Services CAPS: Account management & reporting for ACH Debit and national Trust accounts PostalOne! Local Trust: Advanced deposit accounts managed at local post offices * These dates are planned, but final dates will be announced as the USPS release schedule is finalized 13 Enterprise Enrollment, Account Management & Reports 14 7

8 Enterprise Account Set up and Use Create a BCG account or login to BCG Manage Account from Enterprise Dashboard Create Account Manage Products & Services Manage Method Manage Alerts & Notification Reports & Dashboards Enroll in Enterprise System (EPS) Link EPS Account to Products/Services Create Enterprise Account 15 Account Creation Bank Of 16 8

9 Choose Method How do I fund my account? 17 ACH Debit Setup 18 9

10 Landing Page & Drill Down How do I monitor my account? notifications for deposits to EPS Trust, ACH debit payment method setup, ACH debit returns 19 Drill Down for EPOBOL 20 10

11 Migration Preparation Checklist, Frequently Asked Questions & Support 21 Migration Checklist Collect and validate Business Locations (CRIDs), Permits, Local Trust Accounts Discuss within organization to plan Enterprise Account management If reusing CAPS, confirm current CAPS owner & PIN Enable preferred payment method within your organization User creates Enterprise Account (EPA) USPS provides invitation code Verify that user is a registered BCG user & provide CRID/user ID/ to USPS Identify the user (BSA) to manage initial EPS account setup EPS will assign an EPA, or choose to reuse CAPS account number Select Method: If Trust, send an electronic deposit to fund the account; OR If Debit, check selected bank account for microdebit transactions to validate access Link products/services to EPA 22 11

12 Current How are we paying for USPS products & services today? Who uses CAPS today? Which CAPS or PostalOne! reports do we currently use? Who is the current contact for our CAPS account/permit/local trust/po Boxes? Migration Planning Future Users Products Reports Planning How should we manage our payment for USPS products & services? How many EPS accounts do we need? Where should the EPS accounts be managed? Who should manage the EPS account(s)? Who needs to configure our payment methods? Who should manage our users for EPS? How many users will need access to EPS? Who needs access to EPS reports? Which USPS products and services do we currently purchase from EPS? What account information do we need to link products/services? (permit numbers, CRIDs, local trust accounts) How will our systems ingest the data? How will we use or share this information within our company? What information do we need to share with our customers? What information do we need to share with our MSP? When will we be ready to switch our CAPS/local trust account to EPS? Where is our CAPS PIN (and who has it?)? Who needs to know before we make the switch? How much time do we need to let them know? When should we start planning? 23 Method FAQs (ACH Debit) How soon will my micro debits post to my bank account? 1 4 business days In Pilot, averaged next business day EPS Best Practice Check with your organization s Financial team to understand the steps needed to authorize USPS to withdraw funds via ACH Debit

13 How do I fund my trust account? R1: via ACH Credit or Fedwire transfer; instructions provided in EPS. July 2017: via RSS deposit (cash, check, etc.) FUTURE: mobile check capture through USPS EPS app. Method FAQs (Trust) EPS Best Practice Check with your organization s Financial team to understand the steps needed to identify USPS as an approved wire transfer recipient. (e.g. Some companies require a W9 to setup USPS EPS as a new vendor.) 25 CAPS Will my EPS transactions be in my CAPS reports? No. CAPS and EPS do not share transaction data. EPS customers using ACH Debit will see two daily transactions if there are products paid through CAPS and EPS on the same business day. EPS FAQs ACH Debit Transactions How often will I see EPS transactions? EPS ACH Debit transactions are batched 7 6 PM Eastern (CAPS M F only)

14 EPOBOL FAQs Opening Can I open a new box in California from my desk in DC? Yes. However, someone in CA will need to print the confirmation from EPOBOL and present it to the PO to obtain the keys with ID. (PS 1093 equivalent) Closing Can I close the box today due on 5/31 and still use it through the end of the month? Yes. However, there is a known issue in EPOBOL that requires Help Desk assistance to correct in WebBATS. User should close, but contact the Help Desk to have it noted that box should remain available until expiration. Fix is scheduled for Release PostalOne! & Permits FAQs Permit Migration Do I have to switch all of my permits at the same time? No. However, all permits linked to a shared CRID should be migrated concurrently. Transaction Reports How will my daily transaction reports change? Enterprise provides the same transaction data as the most frequentlyused CAPS reports to minimize the impact to mailers daily reconciliation processes. PostalOne! EPS users will also use the redesigned BCG dashboards to simplify transaction reporting

15 PostalOne! & Package Platform FAQs Release 3.0 Available Products Which commercial mailing transactions can be paid through EPS with Release 3.0? Domestic and International postage statement transactions (including refunds, reversals, and adjustments) submitted via edoc, Postal Wizard, IMsb, EDDM or the BMEU. In addition to First Class Mail, Marketing Mail, and Package Services, EPS will also support payment for Periodicals, Nonprofit authorizations, and BRM as well as Full Service and Seamless assessment transactions. Package Platform Deferred Products Which commercial mailing transactions are dependent on the Package Platform for EPS support? Domestic and International postage statement transactions paid with a Shipping Services Permit or submitted via a Shipping Services Manifest to the Electronic Verification System (evs) or Parcel Return Service (PRS). Priority Mail Express, Scan Based, Click N Ship Business Pro and Premium Forwarding Service Commercial (PFSC) will also be available with the Package Platform. 29 Permit Migration As an MSP how will I be affected if I am mailing under a customer s permit rather than my own? Enterprise supports the MSP mail owner relationship for permit mailings. Access to a customer s permit is available to approved BCG users through Audit Mailing Activity or Manage Mailing Activity. PostalOne! & MSP FAQs Transaction Reports My customers rely on me to assist them with managing all things postal including permit management. What can I do to assist them in transitioning their permit? Assist your mailers with reviewing their account configuration (CRIDs, permits, local trust, CAPS, MSP access) in preparation for migration to Enterprise

16 CAPS & Local Trust Migration FAQs New Accounts When will EPS be required for new accounts? USPS recommends all new accounts be opened directly within EPS upon completion of the PostalOne! pilot. A specific date will be announced with the PostalOne! release, but new payment accounts planned for spring 2018 should expect to use EPS rather than CAPS or local trust. Existing Accounts When do I have to close my current account & switch to EPS? USPS will assist all current CAPS or local trust accounts with migration to EPS in Target sunset dates for CAPS and local trust accounts will be identified with the PostalOne! release, but current CAPS and local trust users should plan to transition to EPS by December Migration Support Business Mailer Support & Major Mailer Support ModernizationMigrationTeam@usps.gov Support customers with migration preparation Identify & validate PO Boxes, Caller & Reserve Services Company Name Contact Name PostalOne! Help Desk Identify EPS BSA CRID Support customers with EPS setup & use BCG User Name Postalone@usps.gov Address

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