ATLASSIAN TOOLS INCREASE PRODUCTIVITY AND ROI FOR LARGE RETAIL COMPANY 2016 ATLASSIAN TOOLS INCREASE PRODUCTIVITY AND ROI FOR LARGE RETAIL COMPANY

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1 ATLASSIAN TOOLS INCREASE PRODUCTIVITY AND ROI FOR LARGE RETAIL COMPANY

2 Global organizations that work with distributed teams and different IT solutions can face challenges if the tools in use don t work in an integrated way. Without information available and accessible in a easy way, it can be hard to monitor and keep track of projects and activities that are being released across the whole organization. This situation can lead to lack of relevant information useful for decision-making. One of the largest fashion retailers in the world that is present in more than 20 countries had an ambitious goal in mind in their mission to deliver great customer shopping experiences in their physical and online shops. Their strategy in achieving this goal was to manage and deliver IT projects, development and user requests in an improved and agile way. 2

3 CHALLENGE 3

4 The company needed to centralize its IT processes into a single platform with control and automation SLAs for its Service Desk needs. Besides that, the implementation of solutions with the strategic use of agile methodologies and improved processes that were being introduced throughout the company. This is where e-core stepped in and helped this partner who was seeking to improve the productivity of its IT department. 4

5 SOLUTION 5

6 With e-core s help the client started the migration of various tools like HPSM, HP PPM and ALM, Microsoft Sharepoint to a unified solution using the Atlassian toolset, offering a single point of administration for the project management and software development tools. Our team started by implementing JIRA workflows for project and task tracking and also an improved change management process using JIRA Software and Confluence, allowing improved visibility and tracking of the changes planned and performed in multiple systems. Additionally with the creation of approval workflows and notification schemes, changes were able to take place faster than usual with the right people involved at the right moment. e-core helped implement Agile Scrum and Kanban boards and set up simplified workflows for Agile software development (the company was going through an Agile transition and the Atlassian tools helped to materialize the concepts and make the team more productive). Using features for team reviews and quality assurance add-ons such as TestFLO (Test management add-on) provided the team the more capabilities to enhance quality of the software which was something very important to the customer. 6

7 Now, the customer uses Confluence as a strategic tool for managing relevant information. Building a single repository, accessible by the staff, facilitates: Internal communication and collaboration across different offices. Creating a knowledge base for the IT Team. Change management resources such as approval and documentation templates, release notes and technical documentation, etc. and is now an strategic tool for managing relevant information. The implementation of JIRA Service Desk provided the company with: Improved SLA tracking & control that can enable an improved service quality through faster responses to clients and automation depending on business rules, all under an unified and integrated platform. Customer experience can be monitored at the end of their requests with surveys and will be implemented in the near future. More visibility on deadlines, both for the end users and for the areas responsible for delivering services such as internal staff, suppliers and contractors which was something that wasn t working very well before the start of this work. 7

8 In addition to improving customer service operations, JIRA Service Desk allowed creation of a simplified service catalog presenting it through a friendly interface to users. With portals configured for ease of use and simple interfaces integrated between JIRA and Confluence, the client can now start to build a knowledge base connected to the portal, allowing users to search and access information & answers by themselves. We have also implemented a mechanism so clients could do enterprise asset management by using Insight (asset management add-on) which provides the CMDB functionality needed for ITSM with JIRA Service Desk and Confluence in addition to advanced data structures to manage user properties, custom fields and automation rules (approval, access, tasks, etc.) during the execution of the workflow. Insight The Atlassian solutions and expertise with agile project management provided by e-core allowed the company to utilize tools that have longevity with the agile practices being adopted by the company. The results are tools and processes that can increase ROI and satisfaction of staff and customers. 8

9 BENEFITS 9

10 Better management of IT solutions By implementing JIRA Software for project management, the control and management of IT processes have been unified into a single tool and the usability for the end-user improved. Processes now can be tracked and followed more easily facilitating audit, helping to avoid security issues, allowing relevant flow of information and records, keeping track of changes from documents to code to status of projects and of the work itself. Easier transition into Agile methodologies Through the implementation of Atlassian tools that were created to flourish in the Agile environment, our partner was able to create better workflows and processes for teams to embrace agile methodologies, deliver faster and reduce the feedback loop. Flexibility to change With the solutions implemented by e-core, creating a process of personal change was possible, controlled and compliant with the proposal that the company intended to adopt, with the customization of the solutions and the flexibility required for rapid response to change. The Atlassian ecosystem allowed the introduction of plug-ins that can replace other tools and generate cost savings and increased productivity. 10

11 Increased productivity with collaboration tools By adding Confluence to the team s toolset, now employees from all over the world can collaborate, edit, update and share documents, strategies and much, much more. Whether working together on technical documentation or checklists on processes, or creating knowledge base articles to help users using service desk, this new centralized location allows the team to create and work together on important information faster and easier. 11

12 Cutting-Edge Solutions to speed up your IT performance. We re a leading global Atlassian consulting services and application outsourcing company. We deliver innovative IT solutions with unmatched value and outstanding customer experience. 12

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