Go Mobile to Ramp Up Service Efficiency

Transcription

1 Go Mobile to Ramp Up Service Efficiency John Tiglias Sr. Vice President, Information Technology Transfield Services Americas William Ponseti Global Head, EC&O Industry Business Unit SAP AG

2 Leading construction companies run SAP in all categories Applications Analytics Mobile Database & Technology Cloud 8 of the Top 10 EC&O Companies in North American Run SAP 2013 SAP AG. All rights reserved. Public 2

3 Business Transformation with SAP at Transfield Services SAPPHIRE EC&O Theatre Presentation May 14, 2013

4 OUR GLOBAL PRESENCE 11 countries 20 industries +200 clients +26,000 employees Resources and Energy Hydrocarbons, Mining and Process and Power Generation Infrastructure Services Roads, Rail, Public Transport, Water and Transmission and Distribution Property and Facilities Management Property, Defence and Telecommunications 4

5 Defining what we do CONSULTING To be the knowledge leader in asset management services. UPGRADES MAINTENANCE ENGINEERING CONSTRUCTION OPERATIONS 5

6 The Case for Change To provide an enterprise framework One source of truth One company, one culture, one team, and Operational efficiencies Business change ownership and adoption The ability to better serve our global customers A flexible foundation for future growth New best practices and the platform to leverage current best practices The following key business issues will be addressed by migration to a new platform: To achieve the vision Breaking down the silos and working as collaborative teams to agree on common best practices Develop a strong change management program Enable each region to be the knowledge leader in asset management services A lack of high quality standard information for management and decision making High levels of customisation of the existing platform resulting in high transition costs relating to establishment costs for new customers Risks in relation to ongoing support of the current out-dated IT architecture Lack of competitive advantage in the marketplace due to our out-dated technology platforms and processes Pressure on operating costs and margins 6

7 Perspectives on Quantum: The Video 7

8 Quantum Key Drivers & Benefits Increasing Competitive Advantage: Improving fact based planning and decision making; Improving quality and reliability of service delivery; and Improving customer and employee satisfaction Creating Value: Improving productivity and reducing operating costs; and Driving process efficiency and continuous business improvement. Realign Business Vision: SAP s Platform/Solution Strategy Platform re-fresh provided an opportunity to assess architecture options 8

9 Seven key business processes areas 3. Prospect to Tender (PTT) 1. Hire to Retire (HTR) 13 proposed business processes 2. Finance to Manage (FTM) 7. Procure to Pay (PTP) Finance and Operations (FINOPS) 94 proposed business processes 6. Asset and Services Management 4. Contract to Cash (CTC) 5. Project and Portfolio Management (PPM) (ASM) 9

10 Quantum Key Technology Drivers Mobility Infield Data Capture Supports Process Standardization & Safety Culture On-Premise & Cloud: Connecting with Employees Anytime/Anywhere Ease of Access Reporting & Analytics Greater Transparency Consistency of Presentation 10

11 Business Process --> Technology Map Transfield Service s new processes will be supported by a consolidated suite of technical tools to help improve our ability to deliver services to our customers. SAP ECC6 Payroll, People Data & Self Service Global view of current and future people and organisation data Simplified time entry system Allowances calculated automatically Only hours worked need to be recorded in order to get paid Automated time evaluation based on EBAs One self service system for all employees globally Procurement Supplier and subcontractor portals Global visibility and management of suppliers Mandatory requisition, purchase orders and goods receipting on delivery Transition from purchase order book to online procurement Finance Shorter monthly reporting cycle end driven by increased automation Single source of data allowing for improved decision making Rationalisation of 10+ systems into 1 Replacement of eadr with investment management Project Systems Profit centre hierarchy replaced by a standardised project structure Consolidation and drill down on operating and financial reporting Improved budget, revenue, cost and variation management Asset & Service Management Improved resource planning capability Centralised equipment management Improvements to asset data gathering Integrated call centre capability Track and manage assets through full lifecycle Sales & Distribution Standardised sales and billing platform Business Warehouse & Business Objects Central Data Storage and Enhanced Reporting Capability SAP CRM 7 Interaction Centre SAP ECC6 Payroll Self Service Finance SAP SRM 7 Business Development People Data Project Systems Procurement Supplier Information Client and JV systems SAP Supplier Relationship Management 7 Informs procurement, tender box, reverse auctions, vendor and subcontractor evaluation and blocking Evaluations including safety, quality, commercial and environmental Relationship Management Asset & Service Management Sales & Distribution Mobility (Syclo) Scheduling /Planning (Click & CPM) Talent Management Learning Management Compensation & Benefits Succession Planning Contract Specific IT Requirements Performance Management Workforce Planning Recruitment SAP Client Relationship Management 7 Integrated with downstream modules i.e. resourcing, client information, faster processing of a sale end to end Shared Services will have access to interaction centre technology Customers are given individual experience Single view of all client work Visibility of client contacts and interactions Decommissioning of the following systems: Taleo Ace Accumen ANZ Supplier Database AWMS BPC BCS Dassian eadr eservice FFA JDE World mpower Remunerate Sage SalesForce TPPM Mobility Improved response time for work orders Reduced travel time as work is dispatched to staff directly and not to home office Shortening the distance between field staff and office Improved quality of asset information and information captured at source Scheduling Two way integration into project systems to allow integrated planning, scheduling and reporting between projects and turnarounds Options for both manual or automated scheduling Integrated view of where people are working Talent Management Single global view of skills and competencies Warning when qualifications expire Skills and training course catalogue Search for staff with required skills Online PDRs Increase transparency of PDR completion and adherence to process Cascading of business objectives Direct link between performance management and compensation and benefits Faster and more accurate on boarding of staff Linked to Personnel Administration and keeps track of individual even if they leave i.e. Cannot return if not suitable for rehire Company assets captured against employee Position notifies if specific qualifications are required

12 Mobility Platform Roadmap- Overview Agenda Consistent technology framework: Field Mobility Services; Corporate Mobility Services Business Intelligence Services. Current Service Reality Phase 2- Phase 3- Excellence Target State Phase1- Foundation Enablement The future Mobility platform will : Support multiple device s Deployment of secure and reliable Mobility Services Build upon and extend SAP functions Enable mobile access to of a range of business applications Provide central device and applications management

13 Mobility Services Key Benefits Critical to improving field productivity Critical to improving the maturity of Asset Management processes Critical to improving back-office productivity Corporate and Field Mobility Services are also expected to improve data quality, Provide improved field decision making capability, more responsive customer service and improved service delivery.

14 Key Themes/ Mobility Service Patterns Opportunities to improve Transfield Mobility Platform capabilities were consolidated into key themes focused on Mobility Service patterns Improvement Theme 1) Collaborative Mobility 2) Administrative Mobility 3) Production Mobility 4) Business Services Mobility Description focus is on team completing a task or project (For example, Contract Transitions etc.) routine and low business value transaction processing. (For example, leave applications, purchase order processing etc.) high value, high volume business transaction processing (e.g. Field Force Automation, Finance Approval etc.) roaming access to , web browsing, corporate applications, business intelligence capabilities and voice communications Mobile Content Management document- centric workflow where processes manage the flow of documents throughout their life cycle.

15 Production Mobility Example: Work Order Send or receive work requests and related content in the field. Work Generation Generate Request Status Change Job Management Work Order # Instructions Drawings Procedures Images Job Pack Distribution (Content Management) Example Business Scenario Work orders are routed through a highly structured approval and dispatch process, involving multiple internal and external processes and systems. Job and asset related Information is updated in the field Status updates are provided to and from the field using multiple devices, including laptops, tablets, smartphones Electronic content related to assets, work procedures and locations etc. are distributed with the job.

16 Administrative Mobility-Example: Purchase Order Approval Send or receive Purchase Orders for Approval by Field Supervisors Receipt & Entry Routing/ Approval Search/ Retrieval Example Business Scenario Purchase requests for are made from the office and the field. Appropriate internal and external approval and escalation processes are utilized,. Notifications of approval requests and escalations are provided on multiple devices, including laptops, tablets, smartphones etc. Facilities are available to share supporting documentation and content ( photos, videos etc.)...

17 Business Services Mobility Example: Business Intelligence A Transfield contracts manager works with a client to analyse the root cause of performance issues. Archived reports Distributing a monthly report that monitors progress improvement. Business Intelligence Reporting Records Management (Content Management) Example Business Scenario Information regarding a performance issue is pulled into a view for analysis. The report is distributed to internal and external stakeholders on a variety devices, including laptops, tablets, smartphones etc. Reports are printed and archived for later reference...

18 SuccessFactors Decision Drivers SAP Strategic Announcement Transfield Services Current Landscape Aggressively moving to Cloud in the future User Friendly Interface Meet Business Requirements Reduced Implementation Cost Rapid Deployment Deliver to Quantum Timeline

19 Global People Landscape Where are we Diverse Work Practices Lack of clarity of organization & resources globally g Silo s with disparate priorities & process Focus on day to day, talent data not integrated Lack of Systems Capability & Technology Where we want to be Self Service and Centers of Excellence Increased clarity, simplicity & responsibility for People Consolidated Priorities & linked objectives Value add solutions that integrates Talent User friendly, Technology & Mobility

20 HCM Modules Unpacked

21 Integration and the flow of data through the business 1. Planning information setup in system 2. Plan data centralised 3. Project information informs financial planning 4. Business plans evaluated and forecasts reviewed with new plan information 5. Business plans reflected in reporting 6. Plans tracked against actuals (TBC) 7. Profit centre actual information updated 8. Financial data consolidated 9. Industry reports reflect plans and actuals Industry Reports (Business Objects) Data Storage and Analysis (Business Warehouse) 8 Data Extraction Cube 2 3 Reporting Cube 6 9 Planning (Bus. Planning & Consolidation) 4 5 Business Plans & Forecasts Future Opportunities (Lead to Contract) Profit Centre Management (Finance and Operations) 7 Profit Centre Opportunities 1a Projects Cost Centres Capex Internal Orders 1b 1d Easy Cost Cost Centre Internal Order Planning Planning Planning (Costs & Rev) 1e Non-Capex Internal Orders Internal Order Planning (non-capex) 1f Depreciation Planning 1c 21

22 Reporting Type Dashboards Scorecards Analytics Standard Reporting Management Operational Transactional 22

23 Reporting & Analytics Quantum Landscape: BW continues to be the key data integration point for planning and consolidations (BPC) Business Objects provides the reporting through XI 4.0 and Disclosure Management 23

24 Presentation Layer Quantum Landscape: Business Objects XI 4.0 now has the tools to suit ALL BI reporting One entry point for all tools 24