Role of ICT in shaping the transformation of SMEs in KSA

Transcription

1 Role of ICT in shaping the transformation of SMEs in KSA IDC Saudi Arabia Anef Abanomi STC Vice President Enterprise Sales Chairman of the SME Acceleration Program 27 th Sept

2 Contents Why SMEs Important to Kingdom of Saudi Arabia STC SME Market Study & Customer Insights STC Transformation & Initiatives to Serve SMEs SME Case Study and Closing Remarks 3

3 Diversification Quotient SMES ARE A MAIN ENGINE FOR ECONOMIC DIVERSIFICATION Economic Diversification and SME Contribution (Last 5 Years) G7 Germany UK US Japan Canada Italy France KSA UAE Oman Qatar Kuwait GCC SME Contribution to GDP Note: Diversification Quotient, measures the diversity of contribution of different sectors to GDP (namely, Agriculture, Manufacturing, Services and Mining/ Utilities/ Construction), Sources: World Development Indicators; Strategy& analysis 4

4 SAUDI ARABIA VISION 2030 Hence Vision 2030 target s SME development in support economic diversification 1 Vibrant Society Umrah capacity from 8 Mn to 30 Mn every year Three cities to be recognized in the top-ranked 100 cities in the world Average life expectancy from 74 to 80 years 2 Thriving Economy SME contribution to GDP from 20% to 35% From 49th to 25th in Logistics Performance Index From 25th to top 10 in Global Competitiveness Index 3 Ambitious Nation Non-Oil government revenue from SAR 163 Bn to SAR 1 Tn From 80th to 20th in Government Effectiveness Index From 36th to top 5 in the E-Government Survey Index Source: NTP and Vision 2030, STC Analysis 5

5 ROLE OF INFORMATION AND COMMUNICATIONS TECHNOLOGY Hence ICT plays a pivotal role in enabling national SMEs Applications/ Services Payments Digital payments services allowing SMEs to innovate in their business models Cloud Applications Connectivity Cloud-based ERP/CRM applications allowing SMEs to switch from capex-based to OpEx-based on-demand models Data and internet connectivity services, providing SMEs access to global markets and information ICT Enables Scalability, Productivity and Efficiency Infrastructure Communications Fixed and mobile voice communication services, bringing SMEs closer to their customers, employees, partners and vendors Source: STC Strategy& Analysis 8

6 Contents Why SMEs Important to Kingdom of Saudi Arabia STC SME Market Study & Customer Insights STC Transformation & Initiatives to Serve SMEs SME Case Study and Closing Remarks 9

7 SMEA DEFINITION OF SME IN KSA According to Small to Medium Establishments Authority (Monsha at) the definition of SME includes all establishments less than 250 employees and 200 SR Million No. of Employees Revenues SR Million Large Medium 50 to Small 5 to Micro Up to Small to Medium Establishments SME Source: SME Authority, 10

8 SME AWARENESS LEVEL FOR TELECOM & IT SERVICES Although there is healthy awareness levels for basic Telecom Services, the same is not true for advanced Telecoms and IT services awareness amongst SME community in KSA Telecom Services IT Services* SMEs Awareness of ICT Services Employees Revenues Basic Advanced Basic Advanced Medium 50 to 249 SR Small 5 to 49 SR 3-40 Micro Up to 5 SR 0-3 VH High Medium Low *Full List of Services - Managed IP Telephony, CCTV, Managed WAN, Industry-specific Software (e.g. Autocad), Business Software (e.g. CRM / Inventory), IaaS, Managed Security, Security (DDOS), Fleet Management, Firewall / Malware Protection, SaaS, Asset Management, CoLocation, Mobile Pos, Managed Router, Security, Web / Hosting, Back-end Hardware (e.g. Server / Router),Front-end Hardware (e.g. Laptop / Printer), General Software (e.g. Microsoft Office) Source: STC SME Study 2016, Enterprise Accounts Analysis 15

9 IT Services Telecom Services SME PERCEPTIONS REGARDING IT & TELECOM SERVICES SMEs perceive introduction of IT systems and hardware as being heaving on their CAPEX. This may have been true in the past, however technological developments especially Cloud Solutions have made the reverse true Critical for internal communication and contact with clients Seen as a standard service known and used by all SMEs Easily accessable and available through STC Seen as an essential part of the business Business cannot be run without these services Across all types of SMEs, well established Sense of comfort and familiarity with the services Known to be present throughtout the Kingdom Universal access to such services is not seen as a concern Limited awareness and understanding of IT services beyond the basics Most SMEs may not be conversant with IT services available and the benefits / usage of these Not seen as easily available locally in KSA Most SMEs were seen to be using service providers who either have a strong global presence (such as IBM, Dell, Google) or have operations outside KSA Lack of clarity and comfort with IT services SMEs may be lacking the information and expertise to best utilize IT services Only few examples of SMEs looking for specialist / advanced IT solutions (mostly medium size firms) Source: STC SME Study 2016 Qualitative responses 16

10 KEY FINDINGS On a concluding note: SMEs are diverse, have differing requirements and priorities; expect relevant offers, are value sensitive and prefer Integrated ICT Solution Provider Decision making and business needs vary as per employee size Operating costs, Internet availability & speed are among the top challenges SMEs expect service provider to offer them relevant products and services Adoption of higher order services is largely driven by cost and efficiency Source: STC SME Study 2016, Team Analysis Budgetary constraints always cause barrier to adopting higher order services SMEs tend to prefer an integrated service provider 22

11 Contents Why SMEs Important to Kingdom of Saudi Arabia STC SME Market Study & Customer Insights STC Transformation & Initiatives to Serve SMEs SME Case Study and Closing Remarks 23

12 STC EVOLUTION In KSA, STC has transformed to become an Information & Communications Technology Provider Traditional Play ICT Play Vision Telecommunication provider National ICT champion and enabler of KSA s digitization Governance Static and silo organization Agile organization model, with customer centric business units Infrastructure Fixed and mobile network Highly secure cloud infrastructure, IoT 1 platform, etc. Digital Services Nascent expertise and offering Specialized skill force, building of key verticals and digital content Ecosystem Building Generic HW / SW 2 partners; Limited funding models Niche ICT partners and startups; innovative funding models Innovation / Entrepreneurship Adhoc support of ecosystem Funding of startups and involvement of SMEs 1) Internet of Things 2)Hardware, Software. Source: STC Strategy 24

13 SUMMARY OF STC TELECOMS AND IT SOLUTIONS STC lineup of 80+ products and services are designed to support SMEs at all stages of their growth Telecom Services IT Solutions Fixed Voice Fixed BB & Bundles Mobile Voice & Messaging Mobile Broadband Fixed Date (Connectivity) IoT & Manage Services Cloud Services Hatif (Landline) Jood Aamal Business Network QUICKnet Router Fixed IP VPN Fleet Control E-Commerce R&D Labs Atheer (Landline over Mobile NW) Direct Internet Business Flex Mobile IP VPN Mobile PoS Cloud Native Apps Data & Analytics IP DID/DOD DIA Shamel Business SAWA Anti-DDoS Virtual Data Center ERP Solutions 800 Toll Free AamalNet Bulk Messaging Managed Router Unified Communicatio ns Web Hosting 9200 Universal Access Smartphones & Tablets Source: STC Solutions 27

14 BENEFITS TO SME CUSTOMERS STC portfolio is focused on driving value to the operating strategy, employees and customers and financial standing of SME customers Benefits Business Apps. Productivit y Software Internet Services Employee productivity, satisfaction and loyalty Voice Services ICT Bundles Access to leading solutions to enhance operation efficiency similar to large businesses Connectivit y Services Smart Devices Customer satisfaction, usage and loyalty Cloud Services Messaging Services Smart Solutions Increased revenues & profits Source: STC Solutions 28

15 EXTEND BENEFITS and includes round the clock customer services, reliable-redundant network and range of payment methods to suit customers requirements Fast & Efficient Customer Services STC has 100+ Retail Points in 35 cities in KSA that serves SMES STC has also launched a Digital portal and Mobile App to address SME enquiries 24/7 909 is a dedicated call center for SMEs STC has 10+ field partners with 300+ FTEs to reach out to SMEs Reliable Network Coverage STC has the widest coverage in Saudi Arabia, ensuring high quality services for SMEs across the kingdom Payment Methods STC provides OPEX based payment for SMEs, since CAPEX method does not fit SMEs STC also provides digital payment methods for fast and secure payments Qitaf Business for SMEs Source: STC Solutions 29

16 MYBUSINESS.COM.SA An example of business process and channel we introduced to better serve SMEs is STC Mybusiness portal and Mobile App. Customers can access accounts, subscriptions, Qitaf Business Program rewards and various development tools to help their business grow 30

17 STC MONSHA AT PARTNERSHIP AND SME DEVELOPMENT INITIATIVES Early 2017 STC partnered with Monsha at and launched multiple initiatives in order to enable SME development in KSA. Major SME event Biban 2017 was held in Riyadh last week. Procurement Policies Training and Support National SME Database STC has committed at least 15% of overall procurement budget to Saudi SMEs Cloud Marketplace (BluValt) STC has committed 60 Seats of its training programs to SME employees and entrepreneurs Stakeholder Collaboration STC and Monsha at are launching the National SME Database for SME development Events/ Exhibitions STC launched a cloud marketplace to host local Saudi applications STC is collaborating with financiers to offer innovative financing options for SMEs STC has participated in 20+ events and exhibitions related to SMEs in 2016 and 2017 Source: STC Strategy 32

18 BLUVALT CLOUD MARKET PLACE FOR NATIONAL SMES In partnership with Monsha at, the Saudi market place designed to offer SME s scalable business applications regardless of the stage of growth. Local developers will be able to offer their cloud based applications to customers in KSA and the region. With >10 subscription solutions and 20+ deployments to serve the various IT, marketing, sales, HR, finance, accounting, Operations and other administrative functions of SMEs. Inline with Local Content aspirations Bluvalt is ready to loffer preferential access to locally developed applications Source: STC Solutions 33

19 Contents Why SMEs Important to Kingdom of Saudi Arabia STC SME Market Study & Customer Insights STC Transformation & Initiatives to Serve SMEs SME Case Study and Closing Remarks 34

20 SAUDI PIZZA CASE EXAMPLE ICT DRIVEN GROWTH OF SME (1/2) SAUDI PIZZA EXPRESS Presently leading the pizza market by driving product innovation, providing the best-in-class customer service Saudi owned and operated business Established in September 2013 Growing from 42 stores to 300 by 2018 Disguised client name? How did technology help with each incremental challenge or opportunity on the company s expansion path? 35

21 SAUDI PIZZA CASE EXAMPLE - ICT DRIVEN GROWTH OF SME (2/2) In a short period of 4 years, this start-up SME entered the market and was able to over take leading international brands in the Pizza industry. Key to the success of this SME was the rapid deployment of scalable ICT solutions offered by STC MORE STORES Need to connect branches High speed dedicated internet connection SAUDI PIZZA EXPRESS MORE CUSTOMERS Need to respond to interested customers (calls, online) Scalable call center solution Web Hosting solutions MORE DIFFERENTIATION Need to understand customers and their interactions ERP and CRM solution for customer interaction management FURTHER REACH Need to efficiently deliver supplies across the branch network Fleet management solutions to manage supply trucks PRODUCT QULAITY Need to meet customers expectations at scale Quality control (temperature sensors) within fleet management solutions for delivery agents MORE ORDERS & CASH Need to manage increasing orders and manage larger volumes of cash Point of Sale solution across the NW with integrated inventory management, ordering, reporting module, etc. This scale, this fast.only possible through smart use of ICT 36

22 CLOSING REMARKS 1 Economic growth and diversification is a national priority for Saudi Arabia and SMEs are a key pillar in achieving this goal. 2 ICT plays a pivotal role in enabling SMEs to develop, grow and expand locally, domestically and internationally. 3 STC s deep market knowledge, breadth of ICT products, services and solutions and dedicated SME Unit and channels is best equipped to accelerate national SMEs 4 STC is committed to enabling the SME segment by further partnerships with Public / Private Sectors 5 Look forward to a exciting and flourishing SME segment in KSA. Source: STC 37

23 Thank you Questions? Please Visit us at one of our 100+ outlets to inquire about our products or schedule an appointment with one of our representatives Call us at 909 Visit us at 38

24 39

25 40

26 FIXED VOICE Services Description Description Hatif Business Atheer (Landline over Mobile NW) IP DID/DOD Hatif Business offers customers a discounted tariff as well as free minutes to call locally, internationally or to mobiles. Additionally, enterprises are awarded free and discounted calls to STC mobile users that belong to the company Integrated communications solution for enterprise clients that contains a phone line local calls & in calls, unlimited within the internal network, in addition to multiple Internet service at speeds 200, 100, 40, 20, 10, 4 MB to fit the needs of your facility's needs Integrated communications solution for enterprise clients that contains a phone line local calls & in calls, unlimited within the internal network, in addition to multiple Internet service at speeds 200, 100, 40, 20, 10, 4 MB to fit the needs of your facility's needs 800 Toll Free 9200 UAN A unified number for the business that starts with 800 (customers call company for free) or 9200 (customer call company at a discounted rate and company pay part of the charges) Business Flex is an Enterprise voice plan where the monthly subscription is fixed at specific cap or limit. Each employee can recharge using SAWA as needed. Flex offers unlimited calling with other colleagues in the company and access to all add-on packages and data bundles as needed Source: STC Solutions 41

27 FIXED BROADBAND & BUNDLES Services Description Description Jood Aamal Direct Internet Integrated communications solution for enterprise clients that contains a phone line local calls & in calls, unlimited within the internal network, in addition to multiple Internet service at speeds 200, 100, 40, 20, 10, 4 MB to fit the needs of your facility's needs Provides secured Internet access over STC MPLS network and STC Internet Gateway. The service guarantees 1:10 internet dedication which result in more professional internet experience at low cost DIA Shamel AamalNet Offers dedicated secured Internet connection from client throughout STC MPLS Network from one source Access & internet from STC The service consists of a internet access via DSL, integrated professional business router with Wireless features, firewall, IPS and VPN capabilities. In addition, Value Added Services (VAS) are provided as additional services paid for separately. This is intended to customize the basic service to meet the different needs of different customers. Source: STC Solutions 42

28 MOBILE VOICE & MESSAGING Services Description Description Business Network Business Flex Business SAWA Business Network offers multiple voice packages for all levels of employees without the burden of any bill on the employee. It includes unlimited minutes for communicating with your colleagues, and as well as handsome freebies including data bundles and device discounts Business Flex is an Enterprise voice plan where the monthly subscription is fixed at specific cap or limit. Each employee can recharge using SAWA as needed. Flex offers unlimited calling with other colleagues in the company and access to all add-on packages and data bundles as needed : Prepaid package and allowing subscriber to recharge his account by SAWA vouchers available in markets. Bulk Messaging Providing companies the ability to send SMS message in bulk to selected or random customers at once Smartphones & Tablets It is a service that allows the customer to get the latest tablet device with data. Source: STC Solutions 43

29 MOBILE BROADBAND Service Description Description QUICKnet Router Business Network offers multiple voice packages for all levels of employees without the burden of any bill on the employee. It includes unlimited minutes for communicating with your colleagues, and as well as handsome freebies including data bundles and device discounts Source: STC Solutions 44

30 INTERNET OF THINGS (IOT) & MANAGED SERVICES Services and Solutions Description Description Fleet Control Mobile PoS Fleet Control service offer a fleet management solution that provides information about a company fleet including tracking car movement, location, driver behavior, reports, fuel Management, Speed alerts and zones Point of Sales (PoS) service, offers Banks, merchants and cardholders full ability to process card payment transaction efficiently trough STC Networks facilities (over wired network or SIM card) Anti-DDoS Managed Router Distributed Denial of Service (DDoS) attacks protection using Arbor Networks ISP Platform operated by STC In-Cloud and/or multi-tierd DDoS mitigation services Value - added service for IP-VPN customers. MRS is designed to provide advanced services of the highest quality and proffissional expertise by supplying customers router, its installation, configuration, monitoring and management thus ensuring an end to end high level service quality.it provides on going router supervision, operation, maintenance, updates and performance reports. Source: STC Solutions 45

31 CLOUD WEB SCALE SYSTEMS Services and Solution Description Description E-Commerce R&D Labs Cloud Native Apps Data & Analytics Install an "out of the box" shopping cart systems Utilize features such as: Order management, Multiple payment gateways, Multiple language and currencies, Shipments and payments tracking and Multi-screen support Leverage the cloud to experiment new researches Leverage STC Cloud resources in R&D without building massive labs Take advantage of STC Cloud Marketplace Open APIs to move applications from R&D to commercialization Design, build, and deploy web-scale applications using STC s open platform and preconfigured solutions Build dynamic elastic applications that can scale up and down automatically by leveraging STC Cloud resources allocation APIs Develop, launch, and manage databases on the cloud Run queries more efficiently and faster using STC Cloud s computing power and flexible storage capacity Visualize and analyze data to gain Source: STC Solutions 46

32 CLOUD ENTERPRISE BACK-END & FRONT-END Services and Solutions Descriptions Virtual Data Center ERP Solutions Unified Communications Web Hosting Description Provision computing needs quickly and leverage STC Cloud s benefits: High availability & redundant setup, Highly physical secure environment, Flexible resource allocation and reduction, Pay for what is used with no upfront investment, No limitations on available bandwidth Launch an ERP system to streamline business with a comprehensive suite of applications: Finance, Project Mgmt., Warehouse Mgmt., Manufacturing, Financial Mgmt. and HR Provides communication services such as messaging and file sharing Store and edit documents online Update calendar and synchronize contacts Access services through PCs and mobile phones Build and run websites for large and small organizations Upload web applications Automate backup of data to prevent data loss and business disruption Handle high load traffic requirements as the business grows Source: STC Solutions 47

33 STC SME MARKET STUDY 2016 We conducted a thorough assessment of KSA s SME market to ensure we remain focused on national priorities and equip customers with affordable tools to fulfill their business needs Gain a 360 degree understanding of the SME market within Saudi Arabia Detailed market assessment of the current and future opportunity within the SME sector and how to serve them well Understand how STC currently aligns to high growth areas within SMEs Detailed market assessment of the current and future opportunity within the SME sector and current STC offering Understand customer behavior, usage and experience within SMEs Understand awareness, usage, needs, challenges, decision making and switching triggers for ICT services within Saudi SMEs This study included but not limited to: 1. SME market sizing exercise 2. SME customer usage and attitudes profiling 3. Insights to SME priorities, challenges and aspirations 4. Go-to-Market approach recommendations 5. New areas for STC and STC partners exploration Source: STC SME Study 2016 Identify Go-to market approach most suitable for Saudi SMEs Concrete recommendations on Go-To Market approach, tackling competitive threats and how STC can be competitive within the marketplace 48

34 CURRENT STATE OF DIGITIZATION IN MIDDLE EAST despite significant opportunities, Middle East is lagging behind in realizing the full potential of digitization 1 2 Lower contribution to GDP Disparity among Middle East countries < 5% Digital economy s contribution to Middle East GDP Digitization index Significant disparity between countries Lack of ICT supply & Innovation Lagging digitized Governments Very few globally competitive businesses 10% of VC funding as compared to US, relative to GDP 6% of Middle East public lives under digitized Government only 1% of top 1,000 ICT companies by revenue are in Middle East 6 Lack of Digital unicorns Source: McKinsey&Company, STC Strategy only 2 (out of 200 globally) Digital start-up unicorn (Souq & Careem) in Middle East with mkt. cap > USD 1 Bn 49

35 MYRIAD ECONOMIC AND SOCIAL BENEFITS OF DIGITAL ECONOMY The digital market could add USD 95 billion per year to the Middle East s annual GDP Economic Impact Economic growth Increased digital penetration has a substantial impact on economic growth and access to global trade Experiences in countries such as Bolivia and India shows that digital can be a tool for inclusion and increased income among the disadvantages Social Impact Poverty Job creation Productivity Digital has a powerful multiplying effect: International cases show that each digital job creates 2-4 jobs elsewhere in the economy Moreover, those are high-value jobs(wages ~30% above average) The industries that most harness digital experience the greatest productivity increases DIGITAL IMPACT Education can be provided to the masses at low cost and good quality, using e- education tools E-health enables new forms of healthcare management and provision, increasing patient coverage and improving quality Digital can make an enormous contribution to the environment Source: World Bank; Nasscom; Van Reenenet al. (2005), MGI; UNESCO; Smart 2020report; press clippings, McKinsey&Company Moreover, digital can help in reducing crime, increasing road safety, enhancing financial inclusion, and improving farming Education Healthcare Environment Others 50

36 USD Billion USD Billion OIC AND GCC ARE SIGNIFICANTLY BEHIND THE RACE IN GLOBAL TRADE OF SERVICES Digitally Economies are leading Global Trade in Services; Rapid adoption of broadband ICT solutions can provide SMEs the flexibility and power to expand into untapped international markets and in turn uplift the national economy 20,000 Total Trade in Products & Services - World, G20 & OIC 350 Total Trade In Services - By Country 18, , ,000 Services - World ,000 10,000 8,000 Products - World Services - G20 (Group of Twenty) ,000 4,000 Services - OIC (Organisation of Islamic Cooperation) Saudi Arabia China China, Hong Kong SAR India 2,000 Korea, Republic of Lebanon 0 Malaysia Singapore Turkey UAE UK Sources: UNCTAD, Global Competitiveness Report and STC SME-APP Analysis 51

37 EVOLUTION OF TELCO PLAYERS Some of the leading telco players have successfully transitioned from traditional services to adjacencies and digital verticals Evolution of telco players 1 First wave of Telco growth Consolidation and international expansion Increasing scale of existing products and services Geographical expansions Market consolidation 2 Second wave of Telco growth Entering adjacencies of close proximity Expanding scope of services Moving towards dual-play and triple play Entering into basic IT services 3 Third wave of Telco growth Entering digital and technology space Entering into industry verticals Financial services, Media, Advertising, IT services Moving across value chain Source: STC strategy 52

38 TELCOS INDUSTRY IS CHANGING FAST A revolution giving rise to a new digital landscape where more value is centered downstream Digital ecosystem: the new Telco landscape Customers B2G B2B B2C New digital reality B2B and B2G are growth engines Digital services own the customer relationship Services and applications Video Banking Music Health IoT Advertising E-commerce Value shifts downstream Platforms Platforms and cloud Data explosion leads to platform dominance Connectivity & infrastructure Source: STC Strategy Connectivity Towers and other infrastructure (fiber, DCs) At-scale plays with winner-takes-all Connectivity and cloud power the ecosystem 53

39 Selected GCC success stories with Digital/ICT enablement CASE IN POINT: SUCCESS STORIES IN THE GCC Majority of below companies built digital from day 1 and have wide REACH, can SCALE at will and can MANAGE their growth because they are heavily digitized and practice digital effectively. Taxi hailing App-based car booking service Operates across 20 cities, 30% MoM growth in core markets Closed a USD 60 Mn series C funding round in Nov 15 Launched in 2012 Cloud call center Cloudbased data hosting CRM GPS tracking unit Fast food Pizza restaurant with a digital twist Known for its quick service and ability to deliver online Operates 80+ stores across the kingdom Launched in 2013 Usage analytics tracker Cloudbased data hosting CRM 9200 Custom phone number Logistics International mail delivery and logistics services company Operates a 1500 vehicles fleet across 350+ cities/villages Employs staff spread around 5 major hubs Launched in 1994 AVL tracking Cloud call centre CRM ERP Take-away Web and app based food delivery service Launched in 2012 Operates in 5 cities in KSA and Bahrain Usage analytics tracker Cloudbased data hosting CRM 9200 Custom phone number E-commerce E-commerce platform similar to Amazon Operates across 7 countries across the GCC Acquired by Amazon in 2017 Launched in 2005 Usage analytics tracker Cloudbased data hosting CRM ERP Source: STC 54

40 Admin, Security & Finance ICT-enabled operation today Mobility enablement Industry-geared solutions CASE STUDY: OLD COFFEE SHOP VS. CONNECTED CAFÉ EXPERIENCE Digital presence and operation can help even the simplest businesses reach wider audiences, be more agile and prepare for growth. Connects the customers on secure WiFi and gathers their contacts through secure-connect client in each of the branches Yesterday s coffee shop / restaurant Allows orders, bookings and inquiries through web, mobileapps and 3 rd party integrated portals Runs a restaurant management platform integrated with on-site hardware, which enables the link between staff and the kitchen Operates a cloud call-center for orders, which is shared with other companies to manage low-usage periods Uses AVL tracking to monitor the delivery vehicles and shares their live location with the customer Present on the street Paid in cash Reached by phone Managed from paper books Ensures optimal utility and other resource use through remote control and monitoring software Takes credit-card payments securely and on-the-go or through on-line portals Stores customer contacts, preferences and delivery addresses on a centralized CRM system used by the all branches Manages financial accounts, customer and supplier billing through centralized procurement system Leverages ERP for all internal tasks from employee pay-roll to technology and human resource management Ready to scale as all solutions are subscribed As-A- Service Ensures premise security through CCTV & alarm system controlled and monitored over mobile devices Source: STC 55