Enhance customer experiences with mobile devices

Transcription

1 Enhance customer experiences with mobile devices 18 March 2016 Taylor Swift, Sales Solution Specialist Microsoft Corporation

2 Restaurant X today We are committed to helping businesses meet the challenges of today s mobility requirements. With Windows Devices, become more productive through innovative technologies that are designed to empower business users through a familiar, intuitive, and reliable environment. Organizational priorities Related IT priorities Control Labor Costs Improve productivity through the use of technology to control labor costs and improve profit margins. Increase communication and collaboration Leverage internal portals for better communication and sharing best practices Enhance Customer Experience Improve customer experience by providing faster and personalized services in restaurants through utilizing technology Improve application platform Increase agility in the deployment of technology and services We want products and technologies that enable people to dream and get stuff done. Satya Nadella CEO Microsoft Our recommendation To deliver on Restaurant X s objectives and meet the challenges of devices and connectivity, Microsoft proposes an investment in Windows devices. Windows devices were designed to address your requirements for a mobile, secure, and manageable business environment with enterprise-grade tablets that enable a truly flexible work style. By embracing mobility, you can streamline workflows and cut down on the time it takes to deliver end value. Rethink opportunities in deskless work scenarios, engage customers more deeply and gain competitive advantage. 2 2 Enhanced customer experiences Proposal for Restaurant X

3 Improve customer experiences with devices An organization s technology can define its brand s reputation. Customers are more tech savvy than ever, and companies that offer leading technology stand apart from competition. Higher productivity and customized user experiences can lead to repeat customers and increased revenue. IT departments can equip hosts with tablets that match the rigors and aspirations of the modern workplace. Turn every host and table into an enabler and value creator for customers Putting mobile devices in the hands of your staff gets them the critical information they need, provides them with access to the catalog and services required, and gets them out from behind the counter, and on the floor. This allows them to interact with customers in a seamless and innovative experience. 92% of Fortune 500 companies are deploying or testdriving tablets. Dramatically improve how you interact with customers Whether it s having a digital menu for ordering or incentivizing members of your loyalty program, low-cost Windows devices allow you to deliver incredible customer experiences utilizing both traditional programs and modern applications and services without breaking the bank. 30% of IT shops are piloting or planning custom tablet applications. 3 Enhanced customer experiences Proposal for Restaurant X

4 Increase hosts and table productivity with devices The world of work is changing. To stay competitive Restaurant X must begin to address emerging trends impacting enterprise productivity including the mobile workforce. For every 15% increase in employees satisfaction, productivity increases 1 to 4% percent. So if the employee are happy with their devices at work, the company can expect exponential success.* 29% of American adults Own a tablet, while 58% own a smartphone and 91% of American adults own a cell phone. 55% of users use a mobile device weekly for work, while 11% use two or more. 42% of American adults Own a tablet, while 58% own a smartphone and 91% of American adults own a cell phone. Enable productivity with access to familiar tools Business class devices running Office 365 and Skype deliver the features and capabilities that make business users more effective. With this solution, business users can now access and edit data from many of their devices and easily share files and collaborate with coworkers. Business users benefit from a consistent single-view experience across almost all their devices with access to familiar Office applications, business-grade , and calendaring. The single-view experience makes the use of multiple devices easier and more efficient for always-on, always-connected business users. This is your opportunity to serve your customers and employees in new ways to make them happier, more loyal, more productive, and more connected. Ted Schadler VP of Forrester Research Author of The Mobile Mind Shift *Cornerstone OnDemand, State of the Workplace Productivity Report, Forrester Research, Pew Research, January Enhanced customer experiences Proposal for Restaurant X

5 Go above and beyond with customized experiences With millennials being 262% more likely to be influenced by mobile apps when faced with a purchase*, it is imperative for businesses today to enhance mobile experiences. Exceed expectations with an affordable customized tablet experience Reward and delight Continue to build employee satisfaction by offering rewards that are long lasting and relevant to their mobile lifestyle. With a Restaurant X branded tablets and peripherals, along with solution consultations with Microsoft, you can enable interactions that enhance experiences and allow employees to emotionally connect and express your brand in way that works for them. Branded Peripherals Branded Devices Prototype App(s) Custom W10 Start Screen This technology isn t only about giving our guests a better vacation it s about giving our crew and their families a closer connection than we ve ever been able to. Richard D. Fain Royal Caribbean Cruises Chief Executive Officer * Millennial consumers: what you need to know to reach them. Jones Lang Lasalle, Winter Enhanced customer experiences Proposal for Restaurant X

6 Affordable innovation for engagement and giveaways Affordable innovation with low cost devices means a comprehensive set of functionalities and apps that will enhance productivity and improve customer experiences. Restaurant X can excel with devices that will help you with real time access to content, the ability to digitally forward materials and to prepare for meetings on the go. Engagement, entertainment and giveaways with low cost Windows devices Interact with employee and customers in completely new ways. To create a great experience for your customers you need devices that focus on design and sleekness, top of the class security, and great resolution. Windows low cost devices offer the following benefits: Improve customer experience - Waiting room or lobby content consumption Reduce costs or overhead - Self-serve kiosk or concierge Increase customer satisfaction - Loaners for remote services, ongoing customer interaction, or to hand out in raffles or for loyalty. Custom made device, 7 Toshiba Encore 2 (10 ) Acer Iconia Tab 8W Toshiba Encore Mini or HP Custom made device, 10 Stream 7 These devices are examples of low cost Windows Devices in a price range of $99 - $249 6 Enhanced customer experiences Proposal for Restaurant X

7 Create customized apps on a robust platform Speed development and time to market of applications that span the consumer web and enterprise scenarios. Key benefits Microsoft Azure provides the ability to build and manage applications that span from the consumer web to enterprise scenarios using cloud services. Microsoft Azure provides Restaurant X with a comprehensive development, service hosting, and service management environment. Focus on your application, not the infrastructure Develop internet-scale API s for a world of devices Build modern, cloud architectures Monitor, alert and auto scale Never worry about patching, hardware failures or network issues again. Build applications that are continuously available even during system upgrades and hardware failures. Build the most robust, scalable APIs you can imagine. Take advantage of instant access to infinite scale so you can handle huge success without having to write any new code. Build modern, distributed, computing applications and delight your customers by delivering apps that respond faster and never go down. Monitor the health and availability of your applications, get alerts when a significant event occurs, and perform appropriate actions. Scenarios Hybrid apps Windows and Windows Phone Media Services Connected Devices Application Modernization Solution components Microsoft Azure and Microsoft Azure SQL Database are the key components of the Microsoft Azure platform. Microsoft Azure is an open and flexible cloud platform that enables you to quickly build, deploy and manage applications across a global network of Microsoft-managed datacenters. Microsoft Azure SQL Database, formerly SQL Azure, is a fully managed relational database-as-a-service that delivers flexible manageability, includes built-in high availability, offers predictable performance, and supports massive scale-out. Find more information on at 7 Enhanced customer experiences Proposal for Restaurant X

8 Moving forward Our commitment is simple to help Restaurant X benefit from modern, cost efficient, enterprise-grade devices that drive your organization forward. Thank you for your interest in learning more about the Windows device experience. Windows devices bring together the best of new communication styles, customer expectations, and established business processes with essential security and manageability. It allows Bring Your Own Device expectations in a familiar, robust, and engaging device, increases customer service and satisfaction, allows easy customization with unique apps and leverages existing software and processes. Next Steps 01 Conduct a technical and services review. 02 Review business discussions to understand customer next steps. 03 Set timeline for discussions to understand customers goals, and ensure resources are aligned. Thank you for your interest in learning more about our Devices solutions for Restaurant X. 8 Enhanced customer experiences Proposal for Restaurant X

9 Supporting Information Customer Evidence 9 Enhanced customer experiences Proposal for Restaurant X

10 Customer stories Learn how data processing and retail companies are using Microsoft technology to meet their business and supporting IT priorities. Resort company improves sales efficiency and customer engagement with digital solutions Westgate Resorts sells approximately 80,000 Timeshares and other Vacation Membership contracts each year, so efficient closings are paramount. The company replaced its paper-heavy mortgage closing process with a Windows-based application running on the Microsoft Surface Pro 3. They then send the customers home with their own Windows-based tablets, through which it relays offers and announcements. By replacing paper with electronic efficiencies, Westgate Resorts has enhanced both sales efficiency and customer engagement. By replacing our paper-based closing process and marketing efforts with Windows-based mobile solutions, we ve made our sales closing process far more efficient and our relationship with our customers far richer. John Willman, Treasurer and Vice President of Mortgage Services. Westgate Resorts Royal Caribbean International to provide 40,000 crew members with Windows 8.1 tablets The crew of Royal Caribbean s newest ship, Quantum of the Seas, will be the first to receive the eight-inch Windows tablet built by HEXA for the cruise line. This technology-imbued vessel uses new RFID luggage tags and wristbands, which help track bags, orient vacationers onboard, make onboard purchases and unlock rooms. The technology benefits also extend to the ship s crew. Custom apps will allow crew members to keep better track of guests tastes and preferences, allowing staff to tailor their already remarkably personalized service to an even higher degree. Whether a guest prefers gluten-free dining, early show seating, or shiatsu massage, the features of the smart ship allow crew members to anticipate every need. The Royal Caribbean men and women who provide such great vacations are the real heroes of our fleet and these gifts demonstrate our appreciation in a tangible way This technology isn't only about giving our guests a better vacation it s also about giving our crew and their families a closer connection than we ve ever been able to Richard D. Fain, Chairman and CEO, Royal Caribbean Cruises Read more customer evidence at 10 Enhanced customer experiences Proposal for Restaurant X

11 2015 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows 8, and other product names are or may be registered trademarks and/or trademarks in the U.S and/or other countries. The Information herein is for informational purposes only and represent the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.