Mobile Telecom Expense Management

Transcription

1 Mobile Telecom Expense Management Introduction The BT Mobile Telecom Expense Management Quick Start Service is part of BT Managed Mobility Expenses, BT s suite of telecom expense management services. It enables organisations to understand how best to manage the total cost of ownership of their mobile telecommunications assets, users and infrastructure. The development of more advanced mobile devices and applications has resulted in organisations deploying a larger number of mobile devices than ever before to enable more efficient business processes through a more accessible, flexible and productive workforce. However, these efficiencies have come at a price with mobile usage spiralling out of control even in an environment where tariffs are reducing. As mobile data becomes more accessible, organisations are experiencing an explosion in usage and cost. BT Mobility

2 The big picture Enterprise mobility is a current reality and will only intensify as organisations increasingly rely on mobile devices to enhance their employees productivity. Whilst there are huge benefits to organisations in adopting a mobile strategy, there are many pitfalls and challenges not least of which is the increase in mobility costs due to the complexity of procurement, support and management. By adopting a random approach to mobilising its workforce, the productivity improvements made by the organisation can be wiped out by spiralling costs and inefficiencies. More and more users are being issued with devices, with research stating that enterprise mobile users will make up 73% of the workforce by 2012 (source Forrester). A number of organisations are already finding there is parity in overall spending for mobile services (voice and data combined) and fixed voice. In some cases, spend on mobility already exceeds that of fixed voice. Yet a lot of organisations lack even the basic information about the Mobility devices and services that their employees are using. The drivers for Mobile Telecom Expense Management Typical drivers for a Mobile Telecom Expense Management Quick Start include: Expanding telecommunications estate Substitution of fixed phones with mobile phones Explosion of mobile data Spiralling mobile telecommunications costs Lack of information about employees use of telecommunications Non-existent or inconsistent corporate telecommunications policies Reduction in IT operating expenses Government and industry compliance requirements Issues with telecom service providers Control of the global telecom estate Changes in telecom market forces

3 BT Mobile Telecom Expense Management Quick Start Service The BT Mobile Telecom Expense Management Quick Start Service uses a consultative approach, which provides a thorough understanding of Mobility Total Cost of Ownership (TCO) in the countries you nominate and makes recommendations as to how to eliminate unnecessary costs. By combining our comprehensive consulting expertise with best practices and proven processes, BT is able to deliver consistent and exemplary results to help you effectively identify areas where you can reduce your telecommunications expenses. We start with getting a true understanding of what is critical to the success of your business, and by establishing a baseline of present mobile voice and mobile data expenditures, effectively a snapshot of your mobile TCO. BT will then determine where savings are possible and will work all the way through with you to build a business case towards a mobile telecom expense management solution. We can also provide a complete solution to achieve the recommended savings BT Managed Mobility Expenses.

4 Level 1: Quick Start Workshop The Quick Start workshop provides a high-level introduction to mobile telecom expense management. It aims to identify priorities and to define objectives & actions, and demonstrates how these can benefit to your organisation. Inputs Activities Outputs 1. An overview of end to end Mobility Management activities and associated costs. Presentation with examples of work undertaken for other organisations. Start to understand key areas of focus for the organisation. 2. Understand the organisations business issues and drivers. 3. Discuss potential scope and terms of reference with customer sponsor. Understand how mobility costs and contracts have changed and are currently managed. Allocation of costs within business. Policies and process for mobile procurement and use. Agree focus countries and key pain points. An indication of the control that the organisation has on Mobility expenditure. Agreement to move forward to formal Mobility Health Check/Level 2 analysis. Key Deliverables: Report which includes: An understanding of the benefits of Mobile Telecom Expense Management for the organisation Identification of priorities Assessment of strategic objectives and actions for the future

5 Level 2: Quick Start Business Case The Quick Start assessment involves a more in-depth analysis of your actual mobile estate. Analysis will be performed using actual call data. It culminates in the production of a business case demonstrating the savings that can be made using BT S TEM solution. Step Activities Outputs 1 Check quality of available data Review contract Information Review tariffs, invoices & inventory Review usage profile Review electronic CDRs 2 Pre-Analysis Work Detailed analysis of call data records Review of operator Ts & Cs in relation to pricing and customer contract Interpretation of mobile operators bills. Summary of contracts 3 Perform Analysis Process Rate validation Inventory validation and optimisation Behaviour reports Inventory reconciliation and inventory Report to include: Detailed rate validation output a) Detailed inventory analysis b) Mobile summary report Key deliverables: At the end of the process a Mobility Health Check Report is produced and provides: Inventory validation o Zero usage subscribers o Validation of subscribers in call data records Usage Behaviour o Call type split o High users o Low users o Frequently dialled numbers o Most expensive calls Package optimisation o Package summary o Package usage Call rate and call policy validation against telecom bill o National calls o On-net mobile to mobile o On-net mobile to fixed o International and roaming o Rounding o Non compliance with corporate usage policy In addition, a set of recommendations tailored to the organisation are included and will cover: o Better management of the Mobility estate (e.g. cessation of zero rate phones). o Changes to user behaviour (e.g. stopping personal calls/inappropriate calls) o Supplier Management (e.g. ensuring contracted tariffs are charged) o Implementation/better use of corporate mobile phone usage policy

6 Level 2: Quick Start Business Case The BT Mobile Telecom Expense Management Quick Start is the first step towards implementing BT Managed Mobility Expenses, our fully managed service that allows you to control your mobility costs, optimise your internal processes and manage usage levels. Within this service we also offer optional consulting and service packages: Health check on additional countries in your mobile estate. Inventory build - a list of users and associated assets. A large number of corporate customers have no idea as to which employees have which device(s) and whether it matches their needs. BT will work with the client customer and their mobile operators to build an accurate inventory of mobility devices to users. Development of corporate policy on mobility usage. A large number of corporate customers do not have a published usage policy for their employees. BT will work with the customer to develop a policy that will allow the organisation to better manage the total cost of ownership of its mobile estate. The policy would cover items such as what is acceptable usage, who is entitled to what type of phone, international/roaming access. Mobility Sourcing - a global consultancy and managed sourcing service that optimises what organisations get from their mobile supplier relationships throughout the life-cycle of their contracts.

7 Check list Would you like to discover how to reduce the cost and time spent on your mobile fleet? Do you find that too much time is taken up dealing with your mobile fleet, when it could be utilised more effectively elsewhere? In your opinion, are your mobile management costs too high? Are you aware how much you are being over-billed by your suppliers? Do you have multiple suppliers for your mobile needs? Would it help you to have a specific person who dealt with any mobile fleet queries that you may have? Would it help you to know the most suitable tariffs by location or activity? Are you aware that BT can save you up to 20% on your Mobile TCO? Are you aware of how your mobile fleet budget is being spent? Are you holding back from implementing new mobile technologies that will give you greater business efficiencies due to lack of cost control? Do you know how much money is wasted by personal calls, misuse, or on unused phones? Would you be interested in a simple way of analysing all mobile fleet expenditure? Would you be interested in BT managing your mobile telecommunications needs? Offices worldwide The services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract. Nothing in this publication forms any part of any contract. British Telecommunications plc Registered office: 81 Newgate Stree t, London EC1A 7AJ Registered in England No: