SMART ENERGY. Integral. losses control and management. More than 140 Utilities companies worldwide make use of Indra Solutions. indracompany.

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1 SMART ENERGY Integral solutions for losses control and management More than 140 Utilities companies worldwide make use of Indra Solutions indracompany.com

2 Integral solutions for losses control and management Comprehensive Utilities offering for losses control and management Different combinations of social, economic, technical and organizational factors, boost or encourage fraud and default behaviors that compromise substantially the economic performance and efficiency in the supply of commodities: electricity, gas and water. The losses control and the management of the fraud and default are one of the key challenges for Utilities in many countries. The solution to this problem requires a global approach to tackle and solve the different types of factors which are at the root of the problem. Adoption of analysis and characterization tools to allow identifying and describing in detail and accurately losses, fraud and default behaviors and their temporal and geographical evolution differentiated by type of customer. Optimization of Procedures and working methodologies. Based on best process consulting practices, Indra supports its customers with a strategic vision in the design and review of procedures, methodologies and optimal organizations to ensure the effective and continuous reduction of fraud and defaults. In order to respond to these challenges, and relying on its deep business and technology expertise, Indra has an integrated solution and services offering that enable Utilities to control and reduce steadily losses, fraud and defaults. Global solutions for the control and reduction of losses, fraud and default in the electricity, water and gas distribution.

3 Indra s offering for distribution network losses management The effective management and resolution of the fraud and default phenomenon requires a multidisciplinary approach allowing to tackle in a unified way the related technical, organizational and cultural dimensions of the problem. Indra s extensive experience in Companies with worlwide presence, has allowed us to build an integrated offering, that addresses all aspects that feed the phenomenon of fraud and defaul, enabling our customers to reduce its impact continous and effectively. Fraud and Losses Control Tools InGRID ENERGY CONTROL & LOSSES Control de energía/agua y pérdidas System allowing the comprehensive control of flows across the distribution network, identifying losses, fraud and default, from network measurements and supply points consumption. Daily follow-up of network consumption evolution, Identifying deviations from planning. Detection and characterization of regions, sectors, circuits and network elements by level of losses and their evolution. Potential fraud analysis of supply points with contract and direct connection based on consumption patterns, supply characteristics, type of meter. Planning and control of actions for losses reduction.

4 Fraud and losses control Tools InGRID BUSINESS ANALITYCS Systems for the predictive analysis of Fraud & default Fraud and default risk assessment, based on historical consumption information, supply characterization and sociodemographic data enrichment. Continuous Fraud and default risk assessment based in measurement analysis, allowing to focus the inspection efforts on the supply points with greatest calculated risks. Usually the inspection of the top ten percent of the supply points with higher fraud risk allows detecting 70% of actual fraud. Segment characterization of supply points with greatest potential of fraud/default, directing procurement, measurement, deterrence, awareness and collection activities. Design and effectivenes assessment of detection, deterrence and recovery actions, adjusting to each end-customer the sequence of fraud/default recovery actions based on their cost-benefit ratio. Simulation of actions cost/impact scenarios based on the differential behavior of each supply point segment, in order to optimize resources assignment ensuring and increasing revenue. Loss reduction consultancy Based on consulting best practices, and building on its extensive experience in the field of Utilities, Indra supports its customers in the design, tuning and optimization of their networks, processes and organizations to ensure effective and continuous reduction of losses, fraud and default. Network architecture and measurement consultancy for loss reduction The network architecture and measurement consulting begins with an identification of the current status of the companies on the measurement of border points, internal control points and network state to issue recommendations for the losses reduction and accompany our customers to completing action plans. These recommendations include the implementation of actions such as: Securing the flow control of the company by checking all border points and large customers. Network configuration optimization and reactive control. Suggestions for network improvement to reduce technical losses: power factor, power transformers, electrical conductor changes, etc.

5 Processes consultancy Based on the identification and quantification of the underlying causes of losses and its categorization, Indra offers to its customers, expert Consultancy targeted to the design and optimization of the fraud and default detection processes. To achieve this objectives, improvement opportunities, areas and plans are identified and generated, usually focusing on: Energy control and losses systems implementation. Changes in the subcontractor remuneration schemes. Setup and configuration of tools and systems Review of customers database Management and relationship plan with the public administration and regulatory authorities. Processes reengineering with an endto-end view, analyzing the impact that reengineering have at all levels of the company, from the operational side to Fraud management processes outsourcing (BPO) Indra is a leading provider of BPO services (Business Process Outsourcing), with a strong international presence and a consolidated customers experience over 10 years in all sectors. The combination of technology, economies of scale and bestshore are our commitment to increase efficiency. Our mission is to achieve excellence in process management, helping our customers to reduce their operational costs (OPEX). For this our greatest assets are: Best management practices Technological differentiation Wide geographical presence Comprehensive range of services In fraud management process outsourcing, Indra has a specialized backoffice team, with over 10 years experience operating similar services, with proprietary technology applied to the treatment, traceability and verification, as well as experience in fraud analytics models Indra has the capacity to cover the entire process: 1. Prevention: awareness, deterrence campaigns, documents control, third-party validations, rule-governed own validations, patterns detection, etc. 2. Detection: warning management, records, reception and documentation analysis, power outages, telephone checks, analytical models feedback, etc. 3. Correction: reactivation of the service, debt management, administrative management of incidents, traceability and dossiers treatment,... Excellence in comprehensive management of complex technology-based processes

6 References in losses management Indra has been over 20 years supporting our customers to reduce and control energy losses with tools and consulting services. Avenida de Bruselas, Alcobendas Madrid (España) T F indracompany.com Indra se reserva el derecho de modificar estas especificaciones sin notificación previa.