CREATING STRONG CONNECTIONS FOR A SMARTER COMMUNITY COMMUNICATION AND INFORMATION SOLUTIONS FOR STATE AND LOCAL GOVERNMENT

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1 COMMUNICATION AND INFORMATION SOLUTIONS FOR STATE AND LOCAL GOVERNMENT CREATING STRONG CONNECTIONS FOR A SMARTER COMMUNITY

2 Intelligence is a vital resource...spread it around

3 What does it take to make a smart community even smarter? Timely and dependable communication...fast access to information...these are essential resources for enabling government agencies to take action promoting safety, protecting property, serving residents, minimizing costs, and enhancing the quality of life. Whatever the size of your community, it needs a strategy for... Connecting work teams together for seamless communication even across the boundaries that separate different systems, agencies and jurisdictions. Connecting information to the people who need it for making informed decisions on the spot even if that requires integrating data from multiple sources and carrying it to distant locations. Connecting citizens to the appropriate government agencies in emergencies and for everyday questions and requests so that services can be more accessible and agencies more responsive. to new communication and information technologies to build stronger connections in their communities. No one is better prepared to help you seize this opportunity than Motorola. As communities across the nation are balancing the increased need for security against fiscal constraints, state and local governments are turning On the following pages, you will see just a few of the solutions we offer that are helping communities become smarter by creating intelligent connections.

4 Agencies stay in to Start with robust communications: The State of Michigan is building a statewide ASTRO 25 communication network. The system provides a major advantage for those agencies operating on it. In the event of natural disasters, emergencies, pursuits and multi-jurisdictional operations these agencies all have the ability to communicate with each other seamlessly. When necessary, all radios on the system can communicate with each other directly. Are the people who need to talk connected? Can your firefighters inside a building talk to crews outside? Can you coordinate communications with nearby towns when disaster strikes? Can city, county, state and federal agencies communicate together? In a smart community, wireless communication is seamless. Interoperable communication and information networks Any well-designed network supports routine operations...but what happens when situations require a coordinated response from multiple government agencies? This is when network interoperability becomes an invaluable asset. It helps teams share intelligence and it can also provide an opportunity for cost-effective sharing of resources with neighboring communities. We offer a complete portfolio of network configurations designed for mission-critical communications. Our ASTRO 25 digital voice and data networks can interconnect with networks that comply with the Project 25 standards, giving you the option to build interoperable citywide, regionwide and statewide networks.

5 ch for improved safety and efficiency Phoenix, Mesa, and Gilbert, Arizona, plus 17 fire agencies are working together to build an ASTRO 25 network featuring interoperability between government agencies. We know that interoperability was the most critical issue we faced. In light of the absolute requirement to provide for homeland security, it is even more critical today, said Don Pfohl, communications director for the City of Mesa. Advanced intelligence for command and control centers Command centers are the hub of your agency s communications, where field personnel look for guidance and support, and citizens call for assistance. Enhanced computer-aided dispatch, call handling, automatic vehicle location and records management systems can help to improve efficiency, minimize response times and efficiently deploy personnel and equipment. Automated fire station alerting is designed to notify multiple stations, setting off alarms, saving time when seconds count. From routine daily operations to the management of a major disaster, the command center is an integral part of a well coordinated response. Sullivan County, Bristol, Kingsport, and Bluff City, Tennessee are sharing a Motorola radio network. Police, fire, volunteer fire, and EMS departments can now communicate when situations require a multi-agency response...and by sharing the cost all four government agencies have been able to upgrade their communications cost-effectively.

6 Access & integrate critical in across the criminal justice pro Take the knowledge you already have and put it to more effective use. Hennepin County, Minnesota uses an Automatic Fingerprint Identification System (AFIS) to process about 20 searches a month. The system has been instrumental in solving several previously unsolved narcotics and burglary cases. According to Lt. Rick Wernicz of the Hennepin County Sheriff s Office Crime Lab, "It s amazing that one piece of equipment can make such a tremendous difference in our daily process. The Printrak Latent Station has enhanced our ability to solve crimes quickly and effectively." Can officers obtain information they need in the field? Are your people spending less time on paperwork? Can you share records with neighboring communities and other entities at the state, local and federal levels? In a smart community, information is at the fingertips of those who need it. Critical information access When officers approach a vehicle, knock on a door or enter a crime scene, a lot rests on their ability to process accurate and up-to-date critical information. With wireless access to local incident reports, regional and national databases, officers can be well-informed before entering a situation. Later, they can use the same network to wrap up incident reporting without returning to the station. This allows officers to spend more quality time in the community helping to make community policing and field intelligence more effective.

7 ormation cess Digital identity systems For crime investigations and security applications, there s no substitute for being able to process fingerprints, palmprints, and mugshots with speed and efficiency. Our automatic digital identification system automates the processing, storage, and retrieval of incident or individual-based records, allowing investigators to quickly search state, local and federal databases for a match on outstanding warrants, priors or unsolved cases. Automated records management As a case winds its way through the justice system, it generates a huge volume of reports that need to be filed and retrieved. Often the same information gets re-entered from different vantage points, wasting time and introduces opportunities for error. Our Digital Justice Solution can automate this process with the highest standards of data integrity, keeping all related information together as it travels across multiple agencies and through the criminal justice information system. Data integration across systems and databases Criminals don t necessarily restrict their activities to one jurisdiction...and neither do natural disasters. There are times when you need to share data quickly, securely, and automatically across different jurisdictions and agencies to coordinate responses as well as in-depth investigations. This can be difficult when working with legacy systems that do not interface, or old databases that use incompatible methods of organizing data. Motorola can integrate these applications and data together for enterprise-wide access to information. Data analysis and decision support applications A stack of incident reports is merely raw data. But what if you could take those reports, sort through them, identify a pattern of criminal activity, draw a map showing where the hot spots are located, and make a chart of what time of day the crimes occurred? Now you have the means to spot trends, predict events, and take preventative measures. We offer a variety of applications for collecting and analyzing data for use in the real world.

8 Citizens have better w Give people more reasons to choose your community as a good place to live: Citizens in Houston, Texas, can contact any city department by calling the new center, which uses a Motorola Community Service Request system and is staffed with 40 operators. During a 38-day period in 2001, the center logged more than 21,000 requests, routed them to the appropriate agencies and maintained records. The City of Baltimore allows Motorola to host, manage and maintain its Customer Service Request system. The system is configured for use by all city departments to efficiently provide information to citizens, track requests, and assign work crews to resolve service requests. Do citizens feel protected living in or visiting your community? How fast and effective is your emergency response? Is it convenient for citizens to request non-emergency government services? In a smart community, citizens believe their government is easy to communicate with and quick in responding to their concerns. Convenient non-emergency access to government services and information Good government requires more than a routine emergency response. It also requires prompt and dependable response on everyday issues. For non-emergency services...ranging from potholes to graffiti, code inspection to parks and recreation, our Customer Service Request systems are revolutionizing the way government agencies serve citizens. From a single point of contact for local agencies and departments, the system automatically routes requests to the appropriate department and creates a permanent, traceable record that can be updated and reviewed as needed. Virtually nothing falls through the cracks, and employees can work

9 ays to connect with government agencies efficiently to minimize costs and get more done with available resources. Intelligent solutions for emergency dispatch Pick up the phone, dial 911 and get help. It s that simple. But what happens next depends on a chain of events that can run faster and smoother with an efficient 911/dispatch operations. To aid the responding officer at the scene, vital information is captured, stored and sent to an in-vehicle mobile data unit. And as the emergency team travels to the incident, even the doors to the fire station and oven in the firehouse kitchen can be monitored remotely to make sure they are closed or turned off. The citizen who made the 911 call is unaware of what goes on behind the scenes; all that s visible is the fast response. Motorola is providing the Honolulu Police Department with a new Computer Aided Dispatch system, that will fully automate police call-taking and incident dispatching processes by enabling dispatchers to simultaneously record incident data while talking to callers and dispatching appropriate vehicles to the scene.

10 Working together to ma for building a smarter co The key to building a smarter community is having a single, unifying strategy that pulls together all of your agencies, operations, and systems enterprise-wide. Then, instead of struggling with separate, incompatible islands of information, your agency will be able to share knowledge wherever and whenever they need it.

11 ke the right choices mmunity With the right connections, your government agencies will be better able to... React quickly with coordinated communications in cases of disasters and large-scale incidents that require multi-agency response Empower employees with the intelligence they need to make well-informed decisions that can promote their own safety and that of the public Foster collaboration and improve day-to-day communication among different departments and with other local, county, state, and federal agencies Take a proactive stance by analyzing trends, identifying patterns, making predictions, and deploying resources based on a thorough analysis of all available data from multiple sources Helping smart communities build the right connections Around the world, local and regional governments are turning to Motorola. We offer complete, fully-integrated solutions that are tailored to fit each community s unique goals and resources. And we have unparalleled expertise and experience in understanding the special challenges facing government agencies as they attempt to deliver optimal results for their citizens. We can help you craft a coherent strategy for using communications and information technology to enhance the quality of life in your community. Streamline the procedures to create, update, retrieve, and store records, thus lowering administrative costs and reducing opportunities for errors or loss of information To learn more, contact your Motorola sales representative, call or visit our web site at...

12 Motorola is ready to assist you and your community in building strong connections. We have what it takes: Experience we have been serving the needs of government agencies for over 70 years and we will continue to serve your needs in the future. Quality from our products and services to the people who serve you, we are known for our quality and dedication to meeting and exceeding your expectations. Helping communities analyze and implement robust communication and information solutions as tools to help them prepare, detect and prevent disasters. One source someone you can trust to understand the special challenges your agency faces and find the solutions to meet those challenges. Vision of the future Motorola has a plan for the future of communication and information technology that can help you to build a foundation which will grow and adapt as your needs and technology change. If you are looking for one place to turn to for assistance with every aspect of your communication and information solution, look no further than Motorola E. Algonquin Rd Schaumburg, Illinois MOTOROLA and the Stylized M Logo are registered in the U.S. Patent & Trademark Office. All other product or service names are the property of their respective owners. Motorola, Inc RC