IT Transformation. Asheesh Malhotra

Transcription

1 IT Transformation Asheesh Malhotra

2 IT Transformation addresses Key client issues Effectiveness of IT Cost of Ownership Future role of IT Business is growing at a rapid pace but IT is not able to scale up to support business IT is not able to support business imperatives like time to market introduction of product / services, MIS, M&A There are cost pressures but IT budgets are not aligned to business reality What IT capabilities do we need to outsource / retain / build? How do I approach IT architecture and benefits thereof? How to leverage emerging technologies like Cloud, Mobility for business advantage? What is best practice in regards to IT organizational structure, roles and responsibilities? How to best define and build IT governance groups? IT Transformation is about maximising value for business from existing and future IT investments Page 2

3 Case Study: Business- IT Alignment Client: Glenmark Business driver/need What we did Outcome delivered Geographically dispersed operations in more than 25 countries spread across Americas, Europe, Asia and Africa. Setup across two legal entities which are being merged. Technology investments aligned to business growth and expansion. Understand current and future business needs Review business processes and underpinning technology landscape Benchmark their IT capability to global peers Evaluate emerging technologies and their relevance to business Prepare IT Strategy and investment plan for short, medium & long term Provide client with Target Operating Model (IT organization, IT policies and procedures) Standardized process and support system landscape for all geographies IT strategy that will support business agenda across multiple geos and diversified business portfolio Predictable IT spends over the next 3 years Page 3

4 Case Study: EA supports Business Growth Client: Genpact Business driver/need What we did Outcome delivered Existing systems and processes were incapable to scale up to meet current business requirements and growth (organic and inorganic) Existing Enterprise Architecture (EA) was incapable to meet future business vision of achieving $ 6Bn top line in 2-3 years Need for Business Transformation led creation of sustainable EA to support high growth (30% y-o-y) through organic/in-organic growth Current state assessment for Business process and IT Evaluation of IT target operating models and Business case for identified opportunities Developed future state operating model blueprint with EA requirements, Data & Application Architecture, IT decision tree for M&A Roadmap defined for initiatives with charters including critical success factors, costs / benefits analysis and risks Develop a future state EA platform and operating model that supports the business growth plan of $6Bn No increase in IT spent with revenue growing 30% YoY EA Framework and Governance Model Page 4

5 Integrated Proposition Overall IT Transformation Solution Landscape Typical Benefits / Outcomes Typical Buyer with Ticket Size High IT enabled Business Transformation (Technology intervention for SSC, Transformational Outsourcing, Customer Management, Product/ Services Transformation) Reduce costs to serve, Improve QoS, Enable competitive advantage CxO / INR 1-3 Crs Enterprise Architecture Services / Application Portfolio Rationalisation / Emerging Technologies i.e. Cloud / Mobility Programme Management / IT Enablement / IT Process Transformation Cost Avoidance, Standardisation, Time to market Service integration, Business case realisation, Governance of IT CFO, CIO, CTO, CxO / INR Cr CIO, CTO / INR Crs Low IT Strategy / Sourcing Advisory Run vs Change budget alignment CIO / INR Crs Present Service Offerings Future Page 5

6 EY Differentiators Differentiators 30+ Marquee engagements in IIC/TCE (IT Strategy, Enterprise Architect and Outsourcing strategy) FS (IT enabled Biz Transformation, Strategy with PSU Core banking) and Government (National Public Register, edistrict, Police CCTNS) sector on IT Strategy, Sourcing advisory and Programme Management Proven Frameworks and Accelerators like IVI Capability Maturity Framework or APR methodology ITT structure enabling leveraging skills and expertise across sectors with investments in CoE and TOGAF certification Benefits to the Clients Experience and learning from past engagements helps avoid re-invent the wheel at client cost Makes us deliver the outcomes faster and better Better proposition to client by cross pollination of ideas, skill and experience Right horses for the courses EY Advantage Our Competitors offering similar services Advisory firms like Mckinsey, PwC, KPMG, Deoitte IT Service providers and Indian Sis like Accenture, IBM, TCS, Wipro, Infosys Page 6

7 Cue that IT Transformation opportunity exists CEO/CXO view We are spending too much on IT IT is a black hole Projects fail to deliver IT doesn t have customer focus We need to spend smarter on IT Should we outsource? Huge and unknown risks around IT Lack of trust between IT and business CIO speaks a foreign language IT view We shouldn t have to talk about our performance it speaks for itself IT is a cost of doing business IT managers deliver great technology to the enterprise Nothing is perfect (especially IT) If you don t follow our rules, we can t guarantee it will work Typical Client Profile Large Organisation or PSU or Diversified group company Leadership not satisfied with ROI from IT or strategic investments to be made in future Current technology eco system impeding support to business needs Page 7

8 In Summary Elevator Pitch Through IT Transformation, we go beyond the cost reduction objective into strategic Business-IT alignment, enabling competitive edge for business, effective governance of IT, enhancing agility of business and IT. Thus, also achieving proactive cost avoidance. We have the relevant experience (30+ ITT engagements), expertise (50 member strong team) and IPs to deliver the desired outcomes faster and better. Key contacts include Name Designation Role in IT Advisory Asheesh Malhotra Partner, Advisory Services Lead ITT and Programme Management Sibjyoti Basu Partner, Advisory Services Lead - IT Advisory (Region North & East, IIC & TCE) Eric Anklesaria Partner, Advisory Services Financial Services Rahul Rishi Partner, Advisory Services Government Mazhar Khan Partner, Advisory Services Lead - IT Advisory (Region-West, IIC&TCE) Nilesh Naker Associate Director, Advisory Services Lead ITT Finance Page 8