SteelCentral Solution Overview. Presenter Title: Date:

Transcription

1 SteelCentral Solution Overview Presenter Title: Date:

2 Presenter Notes Dear friend, This is a customer facing presentation for SteelCentral If you are looking for more specific SteelCentral solution customer facing presentation, visit the SteelCentral Intranet page A shorter version of this presentation can be found here If you have any feedback about this content then please send an to SteelCentralTeam@riverbed.com HAPPY SELLING! 2

3 Topics 1 Challenges & opportunities 4 Case study 2 Our solutions 5 Competitive positioning 3 Use cases 6 Summary 3

4 Challenges and Opportunities 4

5 Why is Monitoring Digital Experience Important? Two-thirds of enterprises are investing into digital business today1 Digital Capabilities and IT were the top two CEO investments in Percentage of enterprises creating advanced digital transformation initiatives will more than double by Managing users digital experience has become one of the most critical business objectives for most enterprises 1Gartner's 2IDC 2016 CIO survey prediction 5

6 CIOs Recognize the Importance of DEM Which is the most important objective for your organization in the coming 12 months? 51% Gartner CIO Survey 2015 Improved end-user or customer experience EMA Survey

7 Most companies can t effectively manage Digital Experience 5% of global enterprises have strategically implemented DEM technologies* * Gartner research on DEM

8 Device error OS failure!! Many potential causes of poor Digital Experience End User Devices Configuration errors Congestion!! WAN Broken link Code error!! Web-Servers LAN App-Servers! Databases Memory Leak 8

9 Using Multiple, Disjointed Tools is Ineffective in Managing Digital Experience, and Web-servers OK Network OK End User Devices Network is running slow WAN Web-pages not loading! Users are complaining but IT does not know what is causing the issue! My PC is very slow App is unresponsive App OK Network OK LAN LAN Infra OK App-Servers Infra OK 9

10 Creates Problems Throughout the App Lifecycle Difficulty understanding current performance levels for end users, applications, network & infrastructure. Understand Challenge to determine underlying root cause of performance issues that impact performance. Improve Resolve Unable to determine areas that require new development or application acceleration. 10

11 Need for Digital Experience Management? End User Devices What is the impact of WAN optimization on experience??? WHAT IS THE AGGREGATE ENVIRONMENT IMPACT ON DIGITAL EXPERIENCE? Companies need to understand impact of ALL components on Digital Experience WAN Why is the Home Page slow?? Web-Servers How is the overall network response time impacting experience?? LAN Databases App-Servers How is the app performance impacting the a user group? WHAT IS THE END USER EXPERIENCING ON THEIR DEVICE?? SteelCentral answers ALL these questions and more!? Database failures causing issue? 11

12 Our solutions 12

13 SteelCentral Vision & Mission End User Networks & Infrastructure Applications Vision Deliver the most complete, modular and integrated Digital Experience Management solution in the industry Mission Monitor all types of end-user devices, apps, networks and infrastructure, wherever they are. Specialize in two core solutions: EUE and App Monitoring Network and Infrastructure Monitoring 13

14 SteelCentral: Digital Experience Insight & Agility Cloud Architects App Dev/ Owner IT Ops/ NetOps End User Services Business & IT Execs Integrated Digital Experience Management End-Users & Applications EU Devices Applications Networks & Infrastructure Networks Infrastructure 14

15 Core Solution: Integrated End User & App Monitoring IT Ops/ NetOps App Dev/ Owner End User Services Business & IT Execs Integrated Digital Experience Management Deep Networks & Infrastructure Device-based Monitoring Network Monitoring App-based Monitoring Network-based Monitoring Network Forensics Infrastructure Monitoring Broad Depth of analysis Depth of analysis Broad End-Users & Applications Deep 15

16 Core Solution: Integrated Network & Infrastructure Monitoring Cloud Architects IT Ops/ NetOps Business & IT Execs Integrated Network & Infrastructure Monitoring Deep Networks & Infrastructure Device-based Monitoring Network Monitoring App-based Monitoring Network-based Monitoring Network Forensics Infrastructure Monitoring Broad Depth of analysis Depth of analysis Broad End-Users & Applications Deep 16

17 SteelCentral Platform Components Cloud Architects IT Ops/ NetOps App Dev/ Owner End User Services Business & IT Execs Integrated Digital Experience Management Portal End-Users & Applications Networks & Infrastructure Aternity NetProfiler, UCExpert AppInternals AppResponse NetIM 17

18 SteelCentral Differentiators Business Relevant Insight Breadth & Depth of Data Integrated Insight Acceleration & Optimization Business insight, not just data. The most comprehensive and granular data set. Fully integrated & custom insights for each stakeholder. Identify areas for performance improvement. 18

19 Use Cases 19

20 Key use cases LoB, Business & IT Execs: how do I identify, isolate and quantify problems that impact Digital Experience? Net/IT Ops: how do I manage network performance while understanding its impacting on Digital Experience? App Dev/Owner: How do I manage application performance while understanding its impact on Digital Experience Architects: how do I gain end-to-end visibility of EUE performance for all apps, on or off the cloud? 20

21 LoB, Business & IT Execs: Isolate and quantify problems that impact Digital Experience 21

22 Fast right-mouse-click action direct to the likely cause Dashboard quickly reveals performance issues 22

23 Quickly identify where Digital Experience is poor 23

24 Quickly determine how users are affected Page Load Time for TRADEFAST > Germany Metric: Page Load Time Status: Critical Data source: SteelCentral AppInternals Reason: Violated Critical Threshold 5.4s (of 3s) 24

25 Narrow the issue to a sub region 25

26 Drivers of the poor Digital Experience can be immediately revealed and financial impact can be quickly iquantified 26

27 App Dev/Owner: Manage app performance by understanding its impact on Digital Experience 27

28 Manage application impact on Digital Experience Global view of Digital Experience from all users Summarized analysis of app metrics impacting experience In context drilldowns for deeper look 28

29 Drilldown to isolate the issue and its impact Detailed real-time dashboard of application performance Narrow user experience issues to a specific region or group Isolate the issue and determine its financial impact 29

30 IT/Net Ops: Manage network performance while understanding its impacting on Digital Experience 30

31 Manage network impact on Digital Experience Starting from a high level dashboard Drill down to the summary dashboard Quickly determine what s causing the poor user experience 31

32 Architects: Gain end-to-end visibility of Digital Experience performance for all apps. 32

33 Start with a holistic view of app performance Any app, on prem or in the cloud Health dashboard reflects end-to-end performance Blends data analysis from: End user device (mobile, physical or virtual), WAN, LAN and Physical Infrastructure Cloud environment (network & infrastructure) Application code Uses color coding to quickly identify problems Right click offers in-context troubleshooting drilldowns 33

34 Monitor the experience of all users on their device Any location, any device Review all of a user s applications running on any device Identify every business activity performed by each user Use color-coded status to immediately validate complaints of poor application performance 34

35 Drill down to any app & isolate the problem fast View a high level summary for each application Quickly determine whether the problem is in the application code, the network or the end user device Drill down to the specific domain for problem isolation 35

36 Case study 36

37 Mobile Insurance Provider Challenges Significant growth over the past five years putting immense pressure on visibility & security Concerns about securing user data Engaged Riverbed to map and monitor its entire application and network environment Need to identify vulnerabilities and develop a framework of sustained user security moving forward 280 million customers, And you still get the personalized service you deserve 37

38 The SteelCentral Solution SteelCentral Solution In Use: Portal, AppResponse, AppInternals, NetProfiler, NetShark, NetAuditor Type of Service Engagement: SteelCentral APM & NPM Jumpstarts; Technical Resident Service, Technical Account Manager Related activities: Application discovery and dependency mapping; developing a best practices framework for using SteelCentral solutions to monitor and strengthen infrastructure security 38

39 After SteelCentral Gained full application & network monitoring capabilities across its entire global infrastructure Validated that data is secured throughout the network Reduced network configuration errors while identifying and eliminating security vulnerabilities Received a best practice framework to sustain application, network, and data security moving forward we now have confidence that our global infrastructure is more secure, even as our architecture continues to increase in size and complexity. 39

40 Drastically reduced the amount of time required to pinpoint issues. Command Centre Leveraging SteelCentral 40

41 Network and Application problems are now identified and resolved in minutes 41

42 Competitive Positioning 42

43 Latest Gartner MQs NEW 2017 NPMD MQ 2016 APM MQ 43

44 Riverbed Is in the Overall Lead NEW 2017 NPMD MQ 2016 APM MQ 44

45 Gartner Peer Insights What Customers are Saying Riverbed in the lead for APM Riverbed received the top score of 4.8 Source: gartner.com/reviews/market/apm 45

46 What Customers are Saying Riverbed SteelCentral has been the tool set we rely on in development projects. It has found tons of issues and therefore resolved before they become real issues in production systems. Government Infrastructure and Operations 5,000 50,000 Employees Riverbed's suite or products have proven very valuable to our business providing a huge ROI shortly after implementation. The APM suite allows us to quickly identify problems within code and address quickly. Finance Infrastructure and Operations 5,000 50,000 Employees 46

47 Summary 47

48 SteelCentral is leading the evolution of visibility Fragmented Consolidated IT Component Level Monitoring IT Domain Performance Visibility Unified DEM & Business Insight 48

49 Visibility that Delivers Business Impact Our e-commerce customers are buying more We can detect issues and fix them before they impact users We have confidence that our business services are performing as expected 49

50 Thank You 50