Getting Scientific About Patient and Employee Engagement

Transcription

1 Getting Scientific About Patient and Employee Engagement A Complimentary Webinar From healthsystemcio.com Your Line Will Be Silent Until Our Event Begins at 12:00 ET Thank You!

2 Housekeeping Moderator Anthony Guerra, editor-in-chief, healthsystemcio.com Ask A Question We will be holding a Q&A session after the formal presentations. You may submit your questions at any time by clicking on the QA panel located in the lower right corner of your screen, type in your questions in the text field and hit send. Please keep the send to default as All Panelists. Download the Deck Go to Download today's deck at: Shortened URL at bottom of all slides View the Archive You will receive an when our archive recording is ready. Separate registration is required.

3 Agenda Approximately 40 Minutes minutes: Chad Brisendine, VP/CIO, St. Luke s University Health Network 10 minutes: Q&A w/chad Brisendine

4 Getting Scientific About Patient and Employee Engagement

5 Patient Engagement & Employee Wellness Presented by: Chad Brisendine, VP/CIO, St. Luke s University Health Network

6 Agenda Patient Engagement Focus Groups Marketing & Internal Communication On-Boarding Process Challenges & Solutions Student Intern Workflow MU % Employee Wellness Communication Incentives Challenges & Results

7 Patient Focus Groups We asked patients

8 Patient Focus Groups How would you like to easily access your health information? 75% of patients age would use iphr on average 1-2x per month 67% of patients age would use iphr as needed to track test results and before/after appointments. 81% of patients age 65+ would use iphr as needed to view test results and before/after appointments.

9 Marketing Materials Main Brochure Overview Key features Account creation

10 Marketing Materials Sharing Brochure Proxy access for Parents & Caregivers Highlighting valuable features Account creation

11 Marketing Materials Features Flyer Overview Highlights valuable features Support information

12 Internal Communication

13 On-Boarding Process Hospital Staff Validate patient s identity Collect address Patient Receives inpatient care Discharged evantageh ealth Run daily discharge report Data integrity check Send iphr invite

14 Challenges & Solutions Collection Scripting Change iphr invite acceptance Outreach Low VDT MU% Student Interns

15 Student Intern Workflow Student Intern Round inpatient units Send & accept invite Patient Creates account Views medical documents evantageh ealth Run daily discharge report Data integrity check Send iphr invite

16 VDT % Meaningful Use

17 Employee Wellness

18 Employee Wellness

19 Communication

20 Incentives

21 Employee Wellness Challenges Support staff Kiosk values Communication Results 94% of all eligible Employees & Spouses completed

22 Q&A Click on the Q&A panel located in the lower right corner of your screen, type in your questions in the text field and hit send. Please keep the send to default as All Panelists.

23 Thank You! Thanks to our featured speaker: Chad Brisendine! You will receive an when our archive recording is ready. (Separate registration is required) CHIME CHCIO Credits Attending our Webinars = 1 CEU Sponsorship opportunities: Nancy Wilcox nwilcox@healthsystemcio.com Questions/Comments: Anthony Guerra aguerra@healthsystemcio.com Go to to view our upcoming schedule and see the last 12 months of archived events.