Process Management for the Enterprise. Presented by: Manson So City Computing Ltd.

Transcription

1 L o t u s W o r k f l o w Process Management for the Enterprise Presented by: Manson So City Computing Ltd.

2 Company Profile City Computing Limited Established in 1993 in Hong Kong System Integrator & Software Developer Lotus Business Partners in 1993 Channel Partners of Pacific Supernet in 1996 IBM Contractor in 1997 for Lotus Notes - Development, Implementation and Training Services Software Development Partner of System-Pro Solutions Limited in 1997 Notes Development Partner of Origin Hong Kong Limited (Subsidiary of Philips) in 2000 Value-Added Remarketer - Captaris - Rightfax in 2002 Channel Partner - CPCNet Internet Service Provide 2002 Software Development Partner of Vanda Computer Service in 2003 IBM Total Contributor Initiative Partner 2003

3 Does your organisation plan to use workflow, business process management, document management or content management technology in the next two years? Yes 90% No 4% Source: PMP Research Don't know 6%

4 How important do you feel industry standards are in the area of workflow, business process management, document management and content management? Extremely important 32% Important 36% Source: PMP Research Don't know 22% Unimportant 0% Not particularly important 10%

5 What are the main reasons your organisation is using, or plans to use, workflow, business process management, document management or content management technology? To improve service 4.04 To introduce greater efficiencies or improved productivity 3.92 To reduce operational costs 3.60 To improve organisational agility 3.24 To improve the visibility of processes To meet regulatory requirements or legal compliance issues On a scale of 1 to 5, w here 1 = 'not important' and 5 = 'very important' Source: PMP Research

6 Business Challenges How Do I Find and eliminate costly bottlenecks in business processes? Reduce mistakes and missed opportunities caused by inflexible processes? Automate business processes more quickly?

7 Collaborative Process Management Enables People To: Monitor, improve and re-design processes in hours while avoiding business disruption Centrally manage processes with secure access, version control and audit trails Automate business processes more quickly by re-using existing processes Process management components Lotus Workflow Optional: Lotus Sametime

8 Improve and Re-Design Processes In Hours, not Weeks Dynamically change processes to quickly take advantage of changes in your business environment Avoid reinventing the wheel re-use workflow elements and entire subprocesses Avoid business disruption while improving processes with seamless version control

9 Measure and Audit Processes Consistently Implement timing rules to enforce deadlines Create an audit trail to promote accountability and compliance Archive completed jobs for historical knowledge

10 Get Work Done Faster Inside and Outside Your Organization Replace and standardize paper-based business processes Instant-message with others to resolve bottlenecks on the fly Include humans in automated business processes to handle exceptions Include customers and suppliers in business processes

11 Manage Processes and Documents Properly and Easily with Document Management System Integration Initiate business processes with the simple task of saving a document in a document management system or dragging an into a special folder Manage documents properly within business processes for greater control and greater ease of doing business

12 Realize Significant Savings with Lotus Workflow Customers have quoted reductions in workflow processing times from 50% to 75% Some customers have quoted savings in the millions for particular business processes Development cycle can be cut by up to 85%

13 Process and Document ABN Amro Challenge ABN Amro s portfolio of business lease contracts jumped 26% in a single year, with no plans to hire more bankers. And, the three-week, paper-based credit approval process could no longer handle demand. Solution The new process management application cut the amount of time employees invest in non-sales activity by 50%. People used to devote all their time to handling credit proposals. Now they spend half their time helping the subsidiaries grow the business and improve the quality of its services. "Thanks to [Lotus] Workflow, we've shortened the whole credit approval cycle from weeks to hours. It used to take up to three weeks from first contact to proposal submission and approval. Now we can do it all in a just a few hours." Jaap Boer, Global Groupware Manager ABN AMRO

14 Document and Process DaimlerChrysler Challenge Debis Finanzdienstleistungen, a subsidiary of DaimlerChrysler, needed to streamline its credit approval process to meet ever-increasing demands, and at the same time set the course for optimum customer service and high levels of satisfaction. Solution IBM Software Services for Lotus created a secure, fast and scalable process and document management system that also supports mobile users. Credit application status can be called up at any time, and completed applications are filed in an easily administered archive. Debis experienced reduced operating costs, faster and more lending approvals, and enhanced customer satisfaction.

15 Summary What Benefits Derived for Customer Delivered by a proven, established technology vendor Provides a lower total cost of ownership Reduces user learning curve and IT help desk costs through intuitive, consistent user interface Integration w/lotus products such as Sametime, Knowledge Discovery Server and Domino.Doc Intuitive visual interface for rapidly designing workflow applications "Rules and roles" based so applications are updated easily Responsive to frequent change of business process and cater future extension on workflow requirements from department users Identify Bottlenecks of business process and resolve them