Darryl Barkhouse. Sr. Manager, Global Sales and Operations

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1 Darryl Barkhouse Sr. Manager, Global Sales and Operations

2 Global Fulfillment and Integration

3 global services provides our clients that have a multinational footprint with a consistent IT fulfillment model on a global basis. operates offices in strategic geographic locations around the world, and we leverage our strategic in-country partners. We provide a support structure that is experienced in the management, execution, and strategic development of global clients. also drives savings through vendor consolidation, price constancy, standardization, order management, and other areas. 3

4 Global logistics and fulfillment designed to meet your needs GLOBAL ACCOUNT TEAM Global account manager Local account management Solution development Order management Customer service GLOBAL OPERATIONS CENTER Reporting Catalog management Inventory management Invoicing assistance Portal maintenance GLOBAL DESK Global vendor consolidation Consolidated global reporting Local fulfillment Recommendations for global standardization Global regulatory consulting 4

5 Global fulfillment and integration Global fulfillment and integration In-country account executives, dedicated sales support, and global order management. Fulfillment capabilities in 180 countries Global HQ Seattle, WA Canada Toronto EMEA HQ London India New Delhi Transactions in more than 20 currencies Support more than a dozen languages -owned Locations Strategic Partnerships Export AU/NZ Sydney AMERICAS EMEA ASIA - PACIFIC 5

6 Global fulfillment and integration Coming soon Global fulfillment and integration In-country account executives, dedicated sales support, and global order management. Fulfillment capabilities in 180 countries Global HQ Seattle, WA Canada Toronto EMEA HQ London Turkey UEA India New Delhi Transactions in more than 20 currencies Support more than a dozen languages -owned Locations Strategic Partnerships Export Coming soon Singapore AU/NZ Sydney AMERICAS EMEA ASIA - PACIFIC 6

7 Europe Iceland Sweden Finland Norway Estonia Latvia Denmark Lithuania Portugal Ireland Spain United Kingdom France Nether lands Germany Belgium Switzer land Austr ia Poland Czech Republic Slovakia Hungary Belarus Romania Slovenia Croatia Bosni Serbia a Bulgaria Italy Montenegro Macedonia Albania Moldova Turkey 2016 Turkey Greece Cyprus 7

8 Canada Yukon British Columbia Northwest Territories Alberta Nunavut Saskatchewan Manitoba Ontario Canada Toronto Québec Newfoundland and Labrador New Brunswick Prince Edward Island Nova Scotia 8

9 India and distribution New Delhi Headquarters location supporting Delhi, Gurgaon, Noida, and North India New Delhi Mumbai Sales office supporting Mumbai and Pune Mumbai Hyderabad Bangalore Bangalore Sales office and distribution facility supporting Bangalore and Hyderabad Additionally Supporting Sri Lanka 9

10 Australia Sydney Melbourne Additionally Supporting New Zealand 10

11 Far East Asia Leveraging strategic partners Mongolia China - JOS South Korea Japan Nepal Bhutan Bangladesh Burma Laos Taiwan Thailand Vietnam Cambodia Philippines Singapore Late 2015 Malaysia Singapore Indonesia 11

12 South America Leveraging strategic partners Colombia Venezuela Trinidad & Tobago Suriname Guyana French Guiana Ecuador Compufasil Peru Brazil Bolivia Paraguay Chile Argentina Uruguay Falkland Islands 12

13 Vendor consolidation Clients face vendor management challenges when procuring IT products. Global Challenges Multiple vendors in each individual country around the world Uniform SLAs Transparency of cost Disparate processes between countries Lack of control over global standards Review International locations Requirements for particular products/oems Roles and responsibilities IT Procurement Finance Current asset data and refresh cycles Existing methods for global deployment of hardware Route to region or market Country and region specific management challenges Services Manage worldwide vendor locations Commit to global SLAs Automate procurement E-commerce Punchout integration Elevate data visibility through global reporting IT staff augmentation Smart hands Engineering Part time on-site presence 13

14 Price continuity Clients are looking for transparency in the pricing of their IT standards. Global Challenges Variances in taxes and duties Currency changes Local transportation costs OEMs operating independently from U.S. counterparts impacts discounted pricing Management issues around in-country IT and procurement undermines global efforts Review Current global pricing OEM pricing Local pricing programs Current pricing methodologies Global standards Countries of fulfillment Seat size per country Services Build a program framework Monthly price books of IT standards Break down of costs In-country account teams to work with OEMs and local IT and procurement Bring parity to global pricing Bring the global picture to the local level Global account team works with OEM at global level Filter pricing to the local level Leverage global executive management relationships 14

15 Product availability Clients experience extended lead times, especially in tier 2 and tier 3 countries. Global Challenges Lack of local (in-country) stocking of IT products in either distribution or local VARs Global configure to order standards set in the U.S. requires special order Different supply chains depending on country or region Communication challenges within the organization Review Last six months of purchasing data (client provides) Hiring forecast and budget Current asset data and refresh cycles Transparency of the supply chain for particular products/oems Route to region or market Lead times Country specific challenges Services Build a plan to meet client s monthly and quarterly needs Consolidated buys Minimum/maximum stocking at the local level exports from our U.S. warehouse to client s global location Project management services for global office openings or expansions or our strategic partners act as importer of record (IOR) 16

16 Security Clients require data protection and physical security for hardware assets. Global Challenges Review Services Understanding chain of custody of IT assets Standardizations to protect data and hardware Disparate IT solution providers handle client infrastructure with different levels of security International locations Requirements for particular products/oems Security initiatives Acquisition Maintenance Disposal Data management practices Corporate images Software deployment Asset Management Software Asset tags Recommend hardware standards Benchmark and consult Market trends Risk and analysis Tools Audit foreign warehouses for physical security Caged inventory Access control Employee background VPN for imaging 17

17 Order management Clients need an automated tool that is direct to vendor for global IT hardware purchases. Global Challenges Limited tools with minimum cost of as much as 4% Disparate ERP systems across different countries Lack visibility of IT assets, spend, and product descriptions Purchase order requirements at the country level to meet both legal and OEM regulations Review Existing order management systems Purchase order requirements Services Global team can provide monthly, quarterly, and annual reporting Custom global purchasing portal CXML/XML shopping cart integration with ERP and procurement systems Individual catalogs by country (single site with drop-downs and local currency) Separate system logins by country XML integrated fulfillment system Management/compliance standards Purchase order generation 18

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