Facilities and Services Centre Choosing the Work Order Management System

Transcription

1 Facilities and Services Centre Choosing the Work Order Management System Presentation by Brian Yearwood, Director Facilities and Services, Edith Cowan University (ECU) to: FMA/TEFMA Maintenance Workshop 11,12 July 2013

2 Presentation will provide: The context in which ECU operates Experience; The strategy, structure and resources used by ECU in undertaking its maintenance works (Mechanical Services, Electrical Services, Building Services and Grounds); - Framework for Best Practice The selection and implementation of QFM Software at ECU and the features of the System to match ECU s needs; - Case Study Key Performance Indicators used by ECU in managing its maintenance operation; - Case Study Considerations in future work order management systems for ECU. My vision

3 Context Long Term Sustainable Improvement (Extract from ECU Facilities & Services - Management System Policy) The Facilities and Services Centre aims to provide excellent customer service in the delivery of integrated building strategic asset management, campus services and campus life services to support the University s teaching, learning and research requirements. The Facilities and Services Centre is committed to the implementation, maintenance and continuous improvement of an integrated management system that meets the requirements of the following international and national recognised standards: AS/NZS ISO 9001:2008, Quality management systems AS/NZS ISO 14001:2004, Environmental management systems AS/NZS 4801:2001, Occupational health and safety management systems

4 Strategy, Structure and Resources $1B worth of Assets 3 Campuses Joondalup, Mount Lawley and Bunbury Mechanical Electrical Buildings Grounds Ten-Year Maintenance Program Role: Program management of assets, contract management and recovery from critical incidents Mechanical Engineer Technical Officer Major Engineering Services Contract with Spotless Internal Resources Manager Buildings and Services Electrical Engineer Building Technical Officer Coordinator 10 Maintenance Staff Panel of Preferred Suppliers External Resources Panel of Preferred Suppliers Grounds Manager Technical Officer 8 Grounds Staff Mowing Contract Bunbury Grounds Asset Data collected by Call Centre and stored in QFM

5 Systems in Use

6 Systems in Use Facilities and Services Systems Linkage Diagram Phonebook Timetable (CMIS) Sports (web) One Stop Room Bookings mapdata Flash Maps F&S (Web) BookShop (web) Bookweb ECUSIS Maps mapdata WAAPA Room Bookings Alesco Work Permits Temp Parking Permits Parking Permits Staff Locator Archibus Database Security Room Enquiry Move Manager Service Desk caddata inet/andover BMS Policy, Pocedure Database Off Campus Housing Disconnected Systems FMMS Abloy DMS Space Utilisation Web Apps Web Sites Systems Files Manual Operation System Read External Data Read Link

7 Past challenges driving selection criteria FMMS had been in use since 1994 Centralised dockets issued Bespoke reports via crystal reporting Individual Programmed Preventive Maintenance (PPM) issuing Minimal asset history Illogical hierarchy Separate condition audit database No contractor details

8 QFM Key Attributes Single system Reporting capability Ease of use Asset and PPM creation Desktop & web based

9 QFM Functionality Base data Planning, scheduling & tracking workflow Performance & priority management Contractor management Customer service Reporting

10 Benefits of QFM Providing visibility of critical performance information Promoting enterprise-wide communication Generating reductions in operational costs Supporting sustainability strategies Reducing Health & Safety risks Ensuring compliance & providing full audit trail Identifying trends & patterns for informed decision-making Improving service quality & availability

11 $ Key Performance Indicators - Backlog $10,000,000 ECU Maintenance Backlog Liability $9,000,000 $8,000,000 $7,000,000 $6,000,000 $5,000,000 $4,000,000 $3,000,000 $2,000,000 $1,000,000 $ Backlog $3,000,000 $3,000,000 $5,640,000 $8,664,000 $4,871,361 $4,456,828 $5,117,999 $2,491,806 $3,915,024 Total AUS $1,753,496,339

12 Responding to Customer Requirements (QFM) Performance output against benchmark targets 1 January 2013 to 31 March 2013 Priority 1: respond within 1 hour and resolve within 24 hours Priority 2: respond and resolve within 24 hours Priority 3: respond and resolve within 7 working days Priority 1: achieved an overall result of 97% against target of 100% Priority 2 : achieved an overall result of 91% against target of 90% Priority 3 : achieved an overall result of 84% against target of 80%

13 Vision Spatial Database incorporating all functionality