Innovative solutions for commissioning and maintenance siemens.com/pifs

Transcription

1 Field Services for Process Instrumentation Innovative solutions for commissioning and maintenance siemens.com/pifs

2 Remote Services: Instrumentation expertise is now available worldwide. Are you planning commissioning processes? Or do you want to design efficient maintenance measures? Now you can take advantage of the comprehensive technology and product expertise of the global network of experts. Benefits: During implementation phases, you can plan the perfect plant integration and pursue an innovative maintenance strategy, both of which are a key to ensuring optimal availability of process instrumentation. 2

3 Field Services and Remote Services: An innovative combination CUSTOMER SITE SIEMENS Maintenance Service Center Field Service Field Services and Remote Services in cooperation Field and Remote Services For operators, the commissioning and maintenance of field instruments requires considerable time and personnel, regardless of whether they re deployed in hazardous or non-hazardous environments. Now these services can be optimally supported via remote access using powerful, modern communication media. At the same time, however, it is vital that growing demands for IT security, traceability, and flexibility be guaranteed. This is precisely what our combination of professional on-site service and platform-based remote services does. We support our customers so that they can concentrate on the essential production process. The mix is a key The commissioning and maintenance services offered by our combined Field & Remote Services range from simple fault elimination to a comprehensive, customized service contract. Industry Services also offers periodic inspections, preventive maintenance, and predictive maintenance measures, always in close cooperation with customers and tailored to their own specific requirements. For this service, we rely on the expert capabilities of our qualified employees, our global network of experts, and our reliable common Remote Service Platform (crsp), which is based on our proven industrial security concept. 3

4 Innovative solutions for process instrumentation... Maintenance remote assisted Commissioning remote assisted Field Services for Process Instrumentation Our Field & Remote Services for Process Instrumentation create the conditions for increased productivity, flexibility, and efficiency with technology-based services throughout the entire lifecycle of a plant reliably, globally, and around the clock. Commissioning remote assisted module From the very start, our Commissioning remote assisted module ensures that your instruments are fully prepared for your applications and processes. All settings and services are digitally documented so that the starting conditions will be easily and transparently available for subsequent maintenance activities. Our range of services for the commissioning of field instruments ٠ Monitoring of operating conditions and instrument status ٠ Programming based on customer specifications ٠ Monitoring of general instrument function ٠ Analysis of correct instrument function (such as level measurement, positioner settings, etc.) ٠ Backup of data and parameters Benefits ٠ Ensure efficient use of available expert know how ٠ Assessment of devices installation as per manufacturer s specifications ٠ Verification of the device technology used with regard to the application ٠ Confirmation of field instrument settings by our service personnel 4

5 ..with remote assisted for commissioning and maintenance BUSINESS PARTNER DMZ Customer Web Portal SIEMENS Intranet CUSTOMER Remote DMZ crsp Access Server Web Portal Service Center Internet (VPN) CUSTOMER SITE Maintenance Zone 2 Field Service Zone 1 Zone 2 Zone 1 Platform-based remote infrastructure from Maintenance remote assisted module Our Maintenance remote assisted module covers inspection and maintenance services in compliance with DIN They include, for example, an inspection to determine field instrument status for transparent status display and the provision of recommendations for preventive measures. We take as our basis the manufacturer specifications, standardized maintenance schedules, and/or maintenance schedules adapted to or specified by the customer. Our range of services for the maintenance of field instruments ٠ Recording of process tag data ٠ Inspection and maintenance according to maintenance schedule ٠ Monitoring of assembly and installation ٠ Backup of data and parameters ٠ Plausibility check of measuring and control values ٠ Creation of service documentation Benefits ٠ Shorter response and repair times ٠ Optimization of lifetime field devices ٠ Reduction in downtime and associated costs through early detection of operational or environmental weak points 5

6 Benefits for your plant Technological expertise and experience in process instrumentation As a system ages, the number of available qualified experts to handle maintenance and operation often decreases. Given the large number of technologies, communication methods, and instrument manufacturers, the availability of field instrument experts can be tremendous challenge in terms of their maintenance. Field Services and Remote Services give you contractually assured access to our experts throughout the entire product lifecycle. Platform-based Remote Services (crsp) The significance growing of Remote Services and the increased of demands for system security associated are reflected in a multitude of new regulations and standards (NAMUR, NERC, ISA99, BSI Baseline Protection Manual, etc.). As a result, a modern remote service solution must also be evaluated on the basis of its security concept. The customer s trust in the technology has top priority. Field Service 2.0 virtual service technician Process instrumentation in plants generally requires on-site service to verify or optimize a field instrument s installation and settings. Our Field Services feature: ٠ Highly qualified service technicians ٠ High commitment of personnel availability ٠ Extreme flexibility Thanks to our platform-based Remote Services, our experts can efficiently support on-site service personnel via an existing mobile SIMATIC ing Station or via own SIPIX SD100 Service Tool. 6

7 Advantage of process instrumentation Services Sustainable Fast, worldwide availability of expertise is guaranteed over the long term. Secure The entire remote infrastructure is based on proven IT security concepts for the industry. Innovative By using industry-compatible service tools and the latest collaboration software, you benefit from a state-of-the-art service concept. 7

8 Visit us: siemens.com/pifs Please scan QR code Publisher AG 2017 Digital Factory Customer Services P.O. Box Erlangen, Germany Article no. DFCS-B Printed in Germany Dispo HL WS Subject to changes and errors. The information provided in this document contains descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract.