Business Solutions Division

Transcription

1 Coast-to-Coast Sales and Service The Business Solutions Division is your single point of contact for all your office digital imaging needs. As an industry leader, with a full array of solutions, we focus on one simple idea: Communicating with our customers to develop the right digital solutions in terms of time, cost, quality and customer satisfaction. History in the making Founding of OE-Office Equipment OE becomes a Canon dealer OE is a wholly-owned subsidiary and later becomes the Direct Sales Division (DSD) of Canon Canada Inc To provide consistent coast-to-coast sales and service, the Direct Sales Division combined its Eastern and Western entities to what is today known as the Business Solutions Division (BSD). Canon Technology Canon s global success is derived from its emphasis on innovation. Canon is constantly working to introduce new ideas, better quality and greater convenience to the marketplace. In fact, Canon invests an average 8% of its revenue into research and development. With a full line of digital, networkable products designed for both black & white and colour output, it is no surprise that Canon is the industry leader in business imaging technology. Over the past 13 years, Canon Inc. has consistently ranked in the top three positions in US registered patents. Our ability to transition our research into new and innovative products assures our continued dominance in all industry market segments. The Business Solutions Division Supported by a foundation of innovative technology, the Business Solutions Division is uniquely positioned to offer our customers the widest range of business imaging products. From small businesses to large enterprise environments with multiple branches across the country, the Business Solutions Division will provide national sales, installation and support services for Canon s entire line of networked imaging office systems. Your Canon Connection Building long-term business relationships with our customers means trust must be earned. With that goal in mind, the Business Solutions Division assigns a dedicated Account Representative for each customer. The Account Representative will then conduct a document flow study to help determine specific office requirements and recommend the right business solutions. Effective communication with our customers ensures we deliver on our promise of service excellence and customer satisfaction. Whether you need individual copiers, facsimile equipment, or integrated network solutions, your dedicated Account Representative will provide you access to the appropriate technology and technical professionals. A key component of our drive for excellence is the training investment made in all of our employees. New training programs in areas such as digital imaging and computer networking have been added to our extensive training curriculum. The skills of all associates are continually being updated as new technologies are introduced and incorporated into Canon products. Leveraging on industry standards, best practices and our structured processes, your dedicated Account Representative can help you define the optimal strategy in support of your office requirements. With emphasis on business value, we focus on maximizing your office investment.

2 Service Business Solutions Division We earn your trust by understanding your needs. Our goal is to provide you exemplary service unsurpassed in the industry along with the solutions to help maximize the performance and reliability your business depends on for success. Keeping You Ahead Of The Game The Business Solutions Division (BSD) knows that when your business machine goes down it results in lost productivity and missed deadlines. With a proven record of success, the BSD guarantees an average response time of 4 hours or less during regular business hours to ensure you undergo minimum downtime. Our service is designed to be fast and efficient, with our response time 20% faster than industry standard. To provide you top-quality support, each territory has a dedicated service technician that is knowledgeable of your equipment history and your servicing needs. The BSD has earned a solid reputation for consistently delivering outstanding uptime results. Our robust computerized service tracking system ensures that it stays that way. Your Service Team Our best-in-the-business team of service professionals have expert knowledge of the Canon product line in order to provide you with the highest level of service that is unsurpassed in the industry. With an average of 15 years field experience, best practices and industry standards, our Service Specialists have consistently delivered first-rate service by completing the job right the first time. Our Elite Service Team consists of Service Technicians, Field Service Managers and certified Specialists coast to coast covering: * Victoria * Windsor * Hamilton * Quebec City * Vancouver * London * North Bay * Halifax * Calgary * Kitchener * Ottawa * Edmonton * Toronto * Montreal Training And Development To assist all technicians to reach their full potential, they all receive individual on-thejob assessment and guidance from their Field Service Manager. We also have a highly trained and certified team of Specialists who provide additional assistance with any technical hardware and software issues. All BSD Technicians supplement their field experience with training courses provided by Canon-certified instructors and industry-leading experts. Furthermore, our Service Technicians and Specialists are continuously upgrading their skills with the latest network management disciplines and technologies, all designed to provide you with the best service possible. The Canon Advantage The BSD Service Performance Guarantee Coast-to-Coast Service Fast Response Time Service Calls by Phone, Fax or Website at : Genuine Canon Parts, Toner and Supplies OEM Trained Technicians and Certified Service Specialists Dedicated to Canon Technology Direct Access to Manufacturing and R&D Strength of the Canon Dealer Network Total Solutions Provider Stability and Security Fully Stocked Inventory We understand the frustrations of having to wait for a part to repair your system. As a division of Canon Canada Inc., we maintain parts inventory levels that provide our customers with the most efficient service possible. With inventory located in our service technicians vehicles, we have a full range of genuine Canon replacement parts accessible for immediate repair. Our parts warehouses, parts depots and parts delivery service can get the part into the technician s hands in less than 1 hour, providing additional support to our team of technicians.

3 Professional Service Companies today are continuously challenged with having to do more with less. You need a strategic partner who can seamlessly integrate and support the components of your network environment, giving you that competitive edge. Who We Are The driving force behind our ongoing success is our elite team of Professional Services Consultants and certified Specialists. Working closely with you, we take a business-focussed approach to understanding your organization so we can design and deliver customized solutions that meet your I.T. objectives and maximize return. Our industry-experienced Consultants and certified Network Specialists receive top-notch training and certification from our strategic partners such as: Microsoft, Cisco, Dell, ecopy and others. With the combination of our infrastructure and application expertise, we are able to provide you with secure, reliable and scalable solutions that help improve your business operations. What We Do We integrate world-class products from Canon and other industry leading vendors into your network environment. Canon has earned a solid reputation for consistent delivery of results-driven solutions: Consulting / Plan / Design Network Integration / Migration Support and Managed Services Digital Solutions Integration What We Can Do For You Provide all or part of a firm s IT function with certified industry- experienced Specialists Help you integrate new technologies and applications, maximizing network efficiency and fully aligning your infrastructure with your business objectives Improve network performance, scalability and resiliency resulting in operational efficiencies Mitigate risk and reduce vulnerabilities by optimizing the utilization of security technology Bring the power of wireless connectivity to your environment without risking control of your IT infrastructure Training Annual Time Block Coverage Annual Time Block Coverage benefits include: Guaranteed average 4 hour response time No expedite fees No travel charges Pay only for what you use Priority over per call service Free diagnostic support from your industry certified dedicated Network Specialist

4 Professional Service As an extension of the copier world where you have come to trust us, we provide the expertise you need to deliver the right solutions for your business. The Business Solutions Division s Professional Services feature a comprehensive portfolio of managed services to plan, design, configure, install, manage, support and help improve your business performance with the Lifecycle Support for your Digital Imaging and network environments. Consulting / Plan / Design Working closely with you to understand your business, we tailor the right solutions for you. From design, to implementation and maintenance, our team of Consultants and Engineers can help you integrate new technologies and maximize network efficiency to your greatest advantage. We encompass all the steps necessary to provide you the technical assessment you require to develop the architectural design that best suits your IT business needs. Whether it is your hardware or software, wired or wireless, network security or Virtual Private Networking (VPN) deployment, our Consultants and certified Specialists provide the industry knowledge, experience and skills to make your enterprise expansion upgrade a successful solution. Digital Solutions Integration What is digital content? Virtually any tangible intellectual asset can be rendered digital, from paper, to images, to multimedia. Our digital imaging solutions encompass literally hundreds of document types. Professional Services offers architectural design support and bestin-class implementation from the network installation and/or integration of applications, to the training of your staff in using the new tools and processes. We can provide all or part of your IT operation requirements through our customized support contracts. Our certified Specialists enable you to create, store, retrieve, manage, customize and distribute critical digital content. We can help you manage your environment, leverage communication tools and develop a well-designed document management solution. Network Integration / Migration We understand the critical link between business strategy, operational processes, IT design and tool deployment. To provide you the support and technical roadmap to drive your company forward, our Professional Services team is continually trained in the latest technologies. To preserve our customers competitive advantage, the Business Solutions Division has strategic alliances with industry leading providers that work closely to train, certify and qualify our Specialists. Our Specialists are certified with such leading vendors as: Microsoft (MCSE, MCP), Novell (CNE, CNA), Cisco Systems (CCNA), ComTIA (A+, Network+, CDIA), Dell and others. Our state-of-the-art fulfillment and configuration centre enables us to rapidly deploy customized solutions while minimizing costly downtime for deployment of critical network projects. New product solutions are thoroughly tested to match your business requirements. Our certified configuration Technicians have the skill set, knowledge and experience to guarantee a smooth transition to your new technology. Support and Managed Services Professional Services offers a variety of solutions to assist our business partners with the management of their network infrastructure after the implementation. Customized service & support contracts Committed emergency response to critical issues Dedicated consultants to provide ongoing planning and performance calls Scheduled preventive maintenance network health checks

5 Professional Service Aligning the right technology with your business to deliver first-class solutions. Training The key to a successful implementation hinges on the working knowledge of the operators of the system. Our hands-on training approach is centred around your business, helping you harness the power of people, process and technology to create a sound IT strategy that aligns with your business objectives. Our Canon certified Trainers and Technicians offer a wide array of training solutions. Specifically, functional training and/or end-to-end process training is provided to ensure that users of the system understand not only how to operate the system but also how the impact of their function relates to the system. Our strong emphasis on knowledge transfer ensures effective communication with your staff so that all solutions are the result of a collaborative effort. The server that was in place at Bayview was not set up properly by our previous IT support company...had IDE drives, etc., so it was decided we upgrade to SCSI drives and ghost the data from the old drives to the new ones and basically clean the server up. This is a process that can be difficult. Moving our network support business to Canon continues to pay dividends for our business and has proven to be the right decision. Greg Coulthard Bayview Animal Hospital Time Block Coverage Professional Services has developed Time Block Plans to offer you quick response to your service needs. Time Blocks have been designed to give you the benefit of bundling all of your IT support, when you require them. This enables you to focus on core business operations while we take care of the critical details that can prevent costly network downtime. Guaranteed average 4 hour response time No expedite fees No travel charges Pay only for what you use Priority over per call service Free diagnostic support from your industrycertified dedicated Network Specialist Parts arrive within 24 hours and maintenance is done within the work of the service call. Actually, the CPPI staff are never aware if there is maintenance on the equipment because the machines are available consistently - never any downtime. CPPI also has an ongoing contract with Canon for the office computers and network maintenance. Again, there is never any downtime and CPPI has never had a computer nightmare. A telephone call brings someone within the day. The CPPI office is a great place to work due to the Canon equipment and the Canon staff. Heather Caswell Canadian Petroleum Products Institute

6 Coast-to-Coast Sales and Service Branch Offices Alberta Calgary Edmonton th Street N.E. # th Avenue Calgary, Alberta Edmonton, Alberta T2E 7K7 T6E 5P2 Tel: Tel: British Columbia Nanaimo Vancouver Victoria # Bowen Road # Lougheed Hwy. 770A Hillside Avenue Namaimo, British Columbia Burnaby, British Columbia Victoria, British Columbia V9S 1G5 V6C 5T5 V8T 1Z6 Tel: Tel: Tel: Ontario Hamilton Kitchener London 3375 North Service Road 500 Trillium Drive, Unit Wilton Grove Road Burlington, Ontario Kitchener, Ontario London, Ontario L7N 3G2 N2R 1E5 N6N 1N7 Tel: Tel: Tel: Mississauga (Head Office) Markham North Bay 6390 Dixie Road 1490 Denison Street 731 Main Street East Mississauga, Ontario Markham, Ontario North Bay, Ontario L5T 1P7 L3R 9T7 P1B 1C2 Tel: Tel: Tel: Ottawa Sarnia Windsor 2260 Walkley Road 1406 London Road 2676 Jefferson Boulevard Ottawa, Ontario Sarnia, Ontario Windsor, Ontario K1G 6A8 N7S 1P7 N8T 3C7 Tel: Tel: Tel: Quebec Nova Scotia Montreal Quebec City Halifax 5990 Cote De Liesse 2150 Rue Jean Talon Nord 201 Brownlow Avenue, Suite 44 Montreal, Quebec Ste. Foy, Quebec Dartmouth, Nova Scotia H4T 1V7 G1N 2G3 B3B 1W2 Tel: Tel: Tel: