Gerry Gutierrez, Phoenix AZ

Transcription

1 2013 Honeywell Users Group Asia Pacific Gerry Gutierrez, Phoenix AZ Honeywell Perspective on Collaboration and Knowledge Management 1

2 Drivers for Remote Support and Collaboration Centers Productivity Consolidate personnel Data/Information more readably available Reliability Proactive monitoring Faster resolution of problems Retention/Hiring/Training Helps alleviate the impact from turnover Location is more acceptable than Slope (easier to hire) Regulatory Compliance Focus on compliance auditing Better response to tightened safety and environmental regulation Production Advanced Solutions enable production improvements Reduces downtime Knowledge Management Truly institutionalizing best practices, and knowledge sharing Leverage Expertise Industry workforce trends Power Customer: We can do what it would take a team 6 times the size to do in the field Safety Incident Commission: Operators must have effective systems in place for integrating the various corporate cultures, internal procedures, and decision-making protocols 2

3 People Impact is Critical Average time to attain competency Average time in role Average optimum time f or an employee to occupy this role Time to competency vs. optimum time in role vs. average time in role (current incumbents removed) Time (months) Emerg Response Officer Chief Steam Engineer Safety Specialist Process Engineer Mgr- Maintenance Project Coordinator Mgr- Operations Supervisor In-situ Project Controls Mgr Project Manager Emergency Coordinator Supevisor Mine Turnover Manager Supv SWS Maintenance SCM Team Lead SCM Analyst Supv Extraction Planner Scheduler Rel Engineer Supv Extraction Maint Project Engineer Supv Upgrading 3

4 Remote Operations/Collaboration Offerings Competitive Advantage Operational Excellence Value as much as 5% in Profit, 6% in Productivity 4

5 4 Levels of Design 1. Control Room Consolidation / Remote Operations 2. Remote Support Centers 3. Centralized Performance Management 4. Collaboration Centers / Integrated Operations 5

6 Level 1: Control Room Consolidation & Remote Centers Action Consolidate several operating centers into a single control room and operations center Objectives Focus on Resourcing Efficiencies Common Work Practices Lower Support Costs Centralized Systems Support Expected Outcome Organizational Improvement Establish operator best practice requirements on both physical and systems level, with a focus to drive better operational performance Improved Ergonomics & Building Design (Sound, lighting, ) Control System Best Practices (Graphics, Alarming, Radio, ) 6

7 Leveraging Partnerships in Specific Areas Upper Visual Limit 50 28º 15º 18º 22.8 in. 6 ft. 2 in. -15º -30º º 4 ft 7 in 9 ft 1 in 9 ft. 19 ft. Ergonomic Design ASM Compliant Graphics KOC Project 7

8 Offshore oil production Example - Wintershall Noordzee 18 platforms monitored and operated from a central facility on-shore Single production coordination facility to support Focus on enhancement of production operations Outcomes Offshore staff 8 -> 4 - relocated onshore Improved safety, efficiency, availability, response and job satisfaction Opportunity to develop smaller reserves Aspirational program, platform for future development 8

9 Level 2: Remote Support Centers or Data Recovery Action Conduct real-time analysis at an Engineering/IT level for pro-active deployment and monitoring of key Technical functions and applications Objectives Speed of deployment Higher Value at solution/application level Standard practices Leveraging scarce SME resourcing Improved sustainability with lower cost of ownership Expected Outcome Organizational change & people efficiency Standardization of platforms and applications 9

10 Chuquicamata Remote Support Centers: Codelco Example - Copper mining Remote Monitoring and Support Center - Santiago Chile Andina El Teniente Monitoring & Remote Access Centralized platform support Process Performance Analysis and Support Advanced Application support and tuning Facilities Access Control Training Outcomes Improved Throughput (2%) Improved Recovery (1.75%) Lower Process Variability + standardization, improved staffing, energy efficiency, preventive maintenance, personnel safety, benchmarking 10 Resourcing, Deployment and Sustainability

11 Level 3: Centralized Performance Management Action Bring real-time analysis to the Engineering/IT level for proactive monitoring of key operating requirements for Performance Management Objectives KPI driven systems for operational best practices and unit optimization (Valero) Long term trend analysis and operations support (TransAlta) Exception based surveillance (Shell) Centralized performance optimization (BOC, Alcoa) Expected Outcome Organizational Change & Strong Business Drivers Sustainable practice to drive competitive advantage 11

12 Shell Upstream Exception Based Surveillance SECONDS MINUTES HOURS DAYS WEEKS MONTHS YEARS FIELD LIFE Real time Operations Operational Control Surveillance Data Validation & Preparation Observation Trending & Analysis Condition Diagnosis & Recommendation Well and Reservoir Performance Capture & Maintain Parameters Short Cycle Long Cycle Performance Management Offshore & Onshore Control Rooms Centralized Surveillance Center Asset Engineer Team Rooms - DCS/SCADA - Handhelds - Control Rooms - Short Interval Control - Advanced Alarming - Workflow - Dynamic Reporting - Knowledge Database - Decline Curve / Production Profile - Integrated Asset Planner - Process Modeler - Reservoir Simulation 12

13 Level 4: Collaboration Centers / Integrated Operations Action Bring together Operations, Production Management, Reliability,, into a single/network of collaboration centers to optimize work processes flows and redefine workflows. Objectives Expected Outcome Designed from Inside Out Deliver information as data in context Enable collaboration across the organization Requires solid network infrastructure design Highly dependent upon next generation technologies Business Transformation 13

14 Collaboration Project Themes COLLABORATION AUTOMATED WORK FLOW INTEGRATED INFORMATION DATA ANALYSIS RAW DATA COLLECTION and MONITORING Build the Continuous Improvement Culture into everybody s job An expert is always accessible Manage by exception with automatic notification of off spec, alarms and significant deviations Event-triggered actions Pulling information together from all sources to build a complete picture of the business One source of the truth Standard tools and methods for analyzing data that allows structured and ad-hoc analysis Automate data collection with data validation 14 14

15 Strategy Change Processes Technology Automation Software IT Infrastructure Telecomm Instrumentation Services 15 Vision & Concept Develop shared vision LOB Alignment Adv. Sol. Tie to capabilities and domains Collaboration Functional Breakdown Physical Structures and Location Define Scope Business Case Timeline Project Strategy Human Factors/Ergonomics Design & Procurement Design organization As-is work processes Develop functional specifications and domain interfaces Define support areas and postdeployment collaboration model AS/ P&AS / Map competencies Implementation & Deployment On-going leadership, empowerment, motivation Create competency development programs Map Data Flows Design new work processes Develop technical specifications Develop collaborative metrics Sustainment Model Physical Build out Manage Change Deploy new organization Deploy new work processes Build and Commission Value Generation Model Sustain & Improve Institutionalize improvements Consolidate and iterate Benchmarking & Assessment Process Competency Management Continuous Improvement Support Services 3 LSS rd Party Partnership P&AS & Adv. Sol PMO Executive Mgt. Central Eng g Mgt. Site Ops. Mgt. Site Ops. Mgt. Site Ops.

16 XOR Estimates Inaccurate Update Work Info>Estimate in Remedy Work Info>Estimate Updated Provide Lead with new time estimate Lead provided with new time estimate Technology to Enable Collaboration Lead provided with actual time estimate Provide Lead with actual time estimate Assign to MOS L1/L2 Estimates Accurate Function Event Function XOR Fix Incident Incident Fixed Update work info Work Info Updated Validate CI Knowledge Article Process Function Event Function XOR CI Incorrect Update CI CI Updated CI Correct XOR Matrikon Lead Referral Issued Close Incident Incident Closed Present Present and collaborate across functions and COE SharePoint Portal, Presentation Webparts, KPI Dashboards Common Navigation Configurable User Views and Dashboards Common Navigation to multiple sources of production and operational data Business, E&P & Realtime Process Data V Contextualize Contextualize via data models Analyze Analysis, Reporting & Process Data Mining Orchestrate Workflow & Integration Services V V V V V Notification Service Semantic Model Calculations Alarm 3 Party and Validation Events Workflow Data Services Measure Measure your business by capturing events, data, documents through federated approach Historian GIS DST CMMS ERP MPI LIMS GGPE Other 16

17 2013 Honeywell Users Group Asia Pacific Questions 17