To maintain your ability to use the integrated credit card module after October 31 st, 2017 you need to choose one of two options.

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1 WARNING ACTION REQUIRED: VERIFONE WILL END OF LIFE YOUR CURRENT ELAVON PLATFORM USED WITH YOUR INTEGRATED CREDIT CARD MODULE EFFECTIVE OCTOBER 31, 2017 This requires action from you to ensure your store(s) can process credit cards using your Point of Rental Software integrated credit card module after October 31st, What is happening? As you recall, the credit card issuers required all merchants to change to the secured EMV cards in October As part of that process, VeriFone will shut down their non-emv compliant gateway on October 31, So, what effect does that have on me? According to our records, you are still using the non-emv gateway. Before October 2017 you will have to switch to an EMV compliant gateway or you will not be able to accept credit cards. What are my options? To maintain your ability to use the integrated credit card module after October 31 st, 2017 you need to choose one of two options. 1. Merchants are recommended to upgrade to our latest credit card integration with CAYAN. The next page covers the features. More details on page 5. VeriFone MX915 devices are required. Devices ship from CAYAN in days. 2. Upgrade to the EMV compatible Elavon platform on your VeriFone POINT integration. Operation and features will be the same that you currently have except that you will now be able to accept EMV cards. VeriFone MX915 devices are required. Devices ship from VeriFone in 8 to 12 weeks. Who is CAYAN and how do they differ from Verifone PAYware Connect? CAYAN and PAYware Connect are credit card gateways that allow programs such as Point of Rental Software to send credit card authorizations, refunds and settlement requests. Gateways also provide customer service and development enhancments such as EMV acceptance. We have partnered with CAYAN because of their superior support and development that gets passed on to our customers.

2 Point of Rental Software s Credit Card Integration Upgrade Agreement Point of Rental Software customers currently integrated with VeriFone PAYware Connect, also known as POINT, can upgrade to CAYAN, our latest EMV credit card integration. To avoid loss of service after October 31 st, 2017 you are to either upgrade to CAYAN or choose to upgrade your current VeriFone PAYware Connect account and devices. Below are the details for each of the two options. Please read the details of each option then select your decision in the signature section of this agreement and return it to have your upgrade scheduled. Failure to do so will cause your credit card integration to cease working after October 31 st, Upgrading to CAYAN Credit Card Integration Details FEATURES & CHANGES with CAYAN Credit Card Integration Upgrade Stored credit cards (tokens) are shareable between multiple stores within your company, i.e. a store can RETRIEVE a credit card originally processed at another store location CAYAN can deploy EMV ready credit card devices (VeriFone MX915/MX925 devices); if you own your VeriFone MX915 device(s) they have a $59/device Buy Back Program where you would own the replacement one-time bill by CAYAN at time of sign-up On-screen manual entry capability Manually entered REFUNDS are NOT supported; all refunds must be either swiped or performed via RETRIEVAL Existing stored VeriFone PAYware Connect credit card tokens are purged and will not be accessible after the CAYAN upgrade. Storing of new CAYAN tokens begins after integration upgrade BILLING with CAYAN CAYAN bills monthly from the gateway pricing agreement you select plus any acquiring fees if you select them to be your acquirer (processor). Your credit card processing rates do not change. For third-party processors where Point of Rental Software did not sign you up with ELAVON, it costs $200 per Merchant ID (MID) for Point-of-Rental Software credit card integration upgrade billed by Point-of-Rental Software CONFIGURATION with CAYAN Once the devices arrive, please notify Point-of-Rental Software support to schedule the CAYAN credit card integration upgrade pg. 2

3 Upgrading Your Existing VeriFone PAYware Connect Integration Details FEATURES & CHANGES UPGRADING YOUR CURRENT VERIFONE PAYWARE CONNECT INTEGRATION Acceptance of EMV cards NOTE: multi-store tokenization (stored credit card) is NOT a feature with this integration NOTE: on-screen manual entry is NOT a feature with this integration Existing stored VeriFone PAYware Connect credit card tokens are purged and will not be accessible after the upgrade BILLING with YOUR CURRENT VERIFONE PAYWARE CONNECT INTEGRATION No changes with billing CONFIGURATION with UPGRADING YOUR CURRENT VERIFONE PAYWARE CONNECT INTEGRATION After you sign and return this agreement and you select to upgrade your current VeriFone PAYware Connect Integration, a technician will call to schedule your upgrade pg. 3

4 Actions Required by You 1. Read this Credit Card Integration Agreement to understand your options. 2. Check-box an option below indicating your decision then sign and this agreement to or fax it to (972) If you choose to upgrade to CAYAN, CAYAN will contact you after we submit your referral. Agree to terms with CAYAN. If you purchased your VeriFone MX915 devices, consider CAYAN s Buy Back program detailed below and inform them so they can include it in your CAYAN order. If you choose not to upgrade to CAYAN and instead upgrade your current VeriFone PAYware Connect credit card integration, a Point of Rental technician will contact you to schedule your current VeriFone MX915 device upgrades to accept EMV cards. 4. If you choose to upgrade to CAYAN, call us at 1 (800) when your CAYAN Genius devices arrive to schedule your credit card integration upgrade. I wish to upgrade my credit card integration to CAYAN to take advantage of the new features and accept EMV cards. I do not wish to upgrade my credit card integration to CAYAN, but wish to upgrade from the older Elavon VeriFone PAYware Connect platform to the newer VeriFone PAYware Connect Elavon platform and accept EMV cards. Name Date Title Company Name pg. 4

5 CAYAN Monthly Pricing Point of Rental Software integrates with CAYAN s Payment Gateway Services (PGS) just like with VeriFone PAYware Connect. Gateway fees are about the same with CAYAN having an additional $0.05/transaction but without the $15 base store charge per month. Currently, VeriFone PAYware Connect charges $15/store/mo. + $34/device/mo. for device leases and $15/store/mo. + $17/device/mo. if you purchased your devices. pg. 5

6 CAYAN's VeriFone MX915 Buyback Program Did you purchase your current VeriFone MX915 device(s)? CAYAN can swap them out with their Genius devices for $59/device. They can ship the Genius devices and once Point-of-Rental Software s support team facilitates the CAYAN integration upgrade, you return the old VeriFone devices to CAYAN via a call tag they supply. CAYAN s VeriFone MX915 swap out program is only available to new CAYAN customers. Unless you have other plans for your purchased VeriFone MX915 devices you should consider CAYAN s Buy Back program. Inform them you are interested when you discuss the pricing options. CAYAN Integration Refund Policy CAYAN does NOT support manually entered refunds. Ideally, a refund RETRIEVAL is performed using the token from the original charge. This will likely be the primary method for most refunds. Credit card refunds can also be swiped. Again, CAYAN does not allow manually entering a credit card number for refunds as they see it as a vulnerability for fraud. This way no one can arbitrarily perform a manual entered refund. Refunds through CAYAN are performed on a per transaction basis, not total contract value. For example, if you have a contract value of and you make a payment of and one of 40.00, if the contract is due a refund of or more you must do it in more than one refund as the highest amount taken in a single transaction is only pg. 6