Experts in baggage repatriation solutions and service

Transcription

1 Experts in baggage repatriation solutions and service Baggage Solutions develops software to transform baggage repatriation for passengers, airlines, ground handlers and delivery companies. With over 20 years experience in the airline baggage industry, the Baggage Solutions team understands the real-world complexity of baggage repatriation, and what it takes to turn it around. Since 2009, we have built a reputation for excellence in our products, our implementation and our service. We pride ourselves on being a company our customers value and recommend. Cost-effective solutions We use our industry knowledge to design efficiency into every product as standard to save you time and money. We continuously invest in our software to ensure you will always benefit from the most cost-effective solutions possible. Exceptional service From your initial enquiry to ongoing product support, we pride ourselves on being highly available and responsive for every customer. Our solutions come with 24/7 availability and support so your baggage repatriation process never lets you down. Fast implementation When an urgent response is required, we deliver. Our products are designed to take only days to implement, and our experienced team will work with you to get your solution up and running quickly and smoothly. 100% customer-focused Our design process and our ethos put customers first. Our aim is to offer the best solutions for the challenges our customers face, always. Over 500,000 bags a year are repatriated using Baggage Solutions software at airlines, ground handlers and couriers operating at 15 major European airports. Contact us today to discuss your business needs. Comprehensive range We want to maximise efficiency, cost and service benefits for our customers, so we have designed a set of products that cover all stages of the baggage repatriation process for passengers, airlines, ground handlers and delivery companies. Each piece of Baggage Solutions software and equipment works standalone or can be integrated to deliver maximum benefit across all parties.

2 BagRepat Seamless, efficient bag delivery Avoid manual, time-consuming hand-offs between delivery companies, airlines and ground handlers to return lost bags to passengers as efficiently as possible. BagRepat uses automated route planning tools to save time, while instant, automated updates to World Tracer records keep everyone informed, including the passenger. Step by step baggage scanning Scan baggage tags at multiple points in the process to enable all parties to track progress from airport to warehouse, delivery vehicle and passenger front door. Automated pricing Calculate delivery pricing for the airline/handler and driver automatically, saving time and manual errors. Full search facility Easily search records by file reference number or by name. Automated delivery optimisation Optimise the delivery process by automatically creating driver tools including the manifest, delivery docket, optimised routes and visual map, expected time of delivery (ETA) and POD capture. Upload ETA and POD automatically to World Tracer for accurate record and reporting. Non-delivery records Record non-deliveries and upload details to World Tracer, keeping passengers informed, maintaining comprehensive records, and facilitating an efficient redelivery process. Flexible optional extras Add optional modules to enhance functionality, including delivery status tracking on your website, airline and handler reporting access, and an automated invoicing package. Comprehensive tracking Customised reporting Intuitive easy to use interface 24/7 availability Efficient, user-friendly delivery planning tools Fast implementation

3 BagTracer Process missing bags anywhere Slash the time required to process missing bags with a BagTracer mobile cart or tablet. Agents can use the cart or tablet anywhere - in the reclaim hall, a reflight area or an off-site warehouse. Once a bag is found, the agent simply scans the tag and lets the automated software do the rest. The BagTracer mobile cart is a robust, manoeuvrable solution for efficient processing of missing bags. Battery powered, with very quick recharge times, the cart has everything an agent needs to quickly and comfortably process a bag and print any necessary labels or passenger documents. The BagTracer tablet is the ultimate mobile device for processing missing baggage. The lightweight tablet connects with live flight schedules, World Tracer and a Bluetooth scanner and printer for all the functionality an agent needs at their fingertips, in any location. Automated address verification Fast address verification by postcode/zip code. Multiple file creation Easily create the files you need, from a missing or unclaimed bag file to damage or pilferage. Print Instantly print a Rush tag, baggage delivery label, passenger acknowledgement, apology letter or customs declaration form. Image capture Easily capture and send an image of a damaged bag by . Automated worldwide flight connections Simply select the departure and arrival airport and the software will automatically find the best flights and update the record. Mobile processing Secure Easy to use 24/7 availability End to end processing Quick to implement

4 BagLost Efficient self-service claim filing Reduce queues and passenger frustration with a self-service BagLost claim filing kiosk. Automated data verification ensures crucial information is accurate and the process is as efficient as possible. Passengers are reassured by instant printing of a customs declaration form and apology letter, and options to send confirmation to their or SMS. Multiple language support Allow passengers to use the language of their choice (minimum 8 options). Direct to & SMS Enable passengers to send their file to or SMS directly from the kiosk. Customisable Align the kiosk with your brand and tailor the process and interface to your specific needs. Automated data verification Speed up the process using live flight schedule retrieval, plus automated address and postcode verification in many countries. Instant print Allow passengers to print a customs declaration form and an apology letter with all the airlines contact details and procedures. Secure, anti-vandal design Secure web browser and antivandal touch screen, keyboard and track ball as standard. Easy to use Accurate, secure data Customisable Secure, anti-vandal design Easy to manage Fast deployment

5 BagAlert Automated real-time passenger alerts Reduce call centre loads and improve customer service with BagAlert s automated real-time passenger and SMS alerts at every step of the repatriation process. Multiple language support Send and SMS alerts in up to five different languages. Customised alert content Tailor and SMS content to your business for a consistent customer experience. Customisable Customise alerts with your own content and schedule for a consistent customer experience. Customised alert scheduling Decide when alerts are sent, for example if a bag has not been found after a specific number of days. Automated handler alerts Alert handlers automatically if key file updates are not completed, including no forward message, no baggage delivery order, no courier collection or no confirmed delivery. End to end alerting Reassure passengers with proactive or SMS alerts at up to nine stages of the repatriation process, from file creation to proof of delivery. End to end alerting Automated handling agent prompts Customisable Optional courier integration Integrated reporting 24/7 availability

6 BagOnline Simple online claim filing Cut costs and improve customer service with the BagOnline web-based claim filing tool. Instead of spending 20 minutes reporting a missing bag at the claim desk, passengers simply collect a unique secure token and pin number at the desk and complete the report themselves on a mobile device or any computer connected to the Internet. Multiple language support Allow passengers to use the language of their choice (minimum 8 options). Automated flight schedule link Enable passengers to choose flights directly from live flight schedules to increase accuracy, speed and ease of use. Fully hosted 24/7 service Maintain a consistently high quality service with our fully managed, 24/7 service. Automated address verification Remove slow, error-prone manual entry of the passenger delivery address using automated postcode/zip code verification. Secure Token Creator Easily install the token creator on your claim desk computer so agents can provide passengers with a secure token and pin number in a customised apology letter. Secure against fraudulent claims Protect against fraud and reduce passenger delays with BagOnline Token Creator. Claim desk agents quickly provide each passenger with a unique token and pin number to file their claim securely online at their convenience. Easy to use web tool Fully hosted 24/7 service Automated data validation Secure against fraudulent claims

7 Baggage Solutions Ltd, Unit 6 Sunfield Business Park, New Mill Road, Wokingham, Berkshire, RG40 4QT, United Kingdom +44(0) sales@baggagesolutions.aero